Complaints

This profile includes complaints for Leon's Furniture Limited's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Leon's Furniture Limited has 67 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Leon's Furniture Limited

  45 Gordon MacKay Rd PO Box 1100 Station B North York, ON M9N 3X3

• 

  Leon's Furniture Limited

  81 Byrne Drive Barrie, ON L4N 8V8

• 

  Leon's Furniture Limited

  2872 Danforth Ave. Toronto, ON M4C 1M1

• 

  Leon's Furniture Limited

  2070 Dundas St. E. Mississauga, ON L4X 1L9

• 

  Leon's Furniture Limited

  121 Silvercreek Pkwy N Guelph, ON N1H 3T3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "high quality" top grain sectional sofa back in January 27th 2019 with a $299.99 5 years Peace of mind warranty*
  
  on their website, they state: "You don't just buy a piece of furniture, you buy Peace of Mind™. At Leon's, we're more than just a furniture store. We're a family, with family values. We understand your family's needs, and that's why since 1909, we've built our business on exceeding expectations for service, quality, and value. If for any reason you're dissatisfied, we promise to do whatever we can to make you happy."
  
  When I was sold my sectional, I was told that anything can happen to the sofa and they will fix or replace it. That is why I bought this sofa along with the warranty.
  
  After 1 year, I do a warranty claim. The repair person makes the sofa even worse. They Pretty much just painted on top of it... Leon did great and replaced it. While replacing my sofa, they damaged my walls and never paid for it.
  Less than 3 years after receiving the new Sectional, the leather is coming apart. I called ****** to make a warranty claim and they tell me that it's not covered because it's wear and tear.... Not normal for a $3000 Top grain sofa to break apart within 3 years. A normal Sofa should be able to last 7-15 years. But we didn't take a chance on those numbers and that is why we bought the "peace of mind" warranty. Pretty sneaky, they will always find ways not to be covered in the warranty. I have taken care of this sectional really well. I moisturize it often and follow all the recommended guidance. Now I am offered a prorated in-store credit... Can't even buy a new sectional with the prorated amount. What happened to the: "Who will take care of your leather furniture investment when it dries, cracks, splits, stains, rips, tears or burns? Platinum Leather Care not only protects your leather upholstery, our warranty promises that we'll replace your entire suite if necessary, to satisfactorily correct a warranty related problem"

  Business Response

  Date: 16/02/2023

  Hello,

  
  Thank you for reaching out.
  We have already been in communication with our customer and have reached an amicable resolution.
  

  Kind Regards, 
  Leon's Furniture Ltd.  

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought to coaches from Leon in 2020 and was offered to buy an insurance that would cover any damage to my purchase for five years with no questions asked.
  It didn’t take a full year when the cushion on both coaches started to sink in and it became very uncomfortable to sit on them , sometimes painful because of the way they sink in while sitting on them.
  I have called Leon customer service and they said they would send a technician to check the coaches out to assess the issue, months pass and no one showed up because of COVID.
  I went to the store in person in 2021 to find out why my issue wasn’t resolved, I was told that I have to call the insurance company and they provided me with their contact number. I called the insurance company and they said they will send a technician over to look at them,. The technician stated that we should get a call from the insurance within a two days or a week, no one from the insurance company called. I waited for two or three months but no one called . So I called them again and they didn’t and they said that they would send the technician again since they couldn’t find anything on file.
  The technician came again and said they should call us in two days, again no one called so I called them on Friday the following week.
  They wouldn’t cover the damaged coaches since it is a foam issue that should be covered by Leon store , I called Leon store and spoke to a supervisor that told me “ unfortunately we don’t cover foam damage since it has pass the one year warranty “ I inquired why did they offer to sell me an extended warranty for five years and now they are backing out of their obligation.
  They were happy to get my insurance premiums, but would not honour their customer service warranty.
  I would never spend a penny in their business ever again, and would warn any of my family members and friends to stay away from that business, I am so disappointed and disgusted by their passing the blame game.

  Business Response

  Date: 10/02/2023

  Thank you for reaching out. We understand that the management at the local store has resolved this concern. 
  
  Best regards,

  Leon's Furniture LTD. 

  Customer Answer

  Date: 11/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an Electric Range Oven on Mon Jan 23rd, which was delivered Wed January 25th. The product arrived with significant damage, as confirmed by the Customer Service Representative we spoke with Thursday January 26th, next day from delivery. We initially inquired about an exchange for an upgraded version and were willing to spend more given our long time loyalty to Leon's. We were advised if the product was removed from the box it could not be exchanged or returned. We informed them that their own delivery agents removed it from the box, which they then advised was standard process. So the policy is Returns/Refunds/Exchanges are void if removed from the box and their serviceman are instructed to remove it from the box, wow. We emailed numerous times and sent 10+ photos but the Customer Service Rep said the damage was not from delivery. I asked for her to send me their proof and photos taken of the item upon delivery. I received 3 photos of a cardboard box and not the actual item and one photo of the item removed from the box but at a distance that provides no evidence e to compare to that of our actual photos evidencing delivery damage and/or other. After numerous emails and questions have not been answered and ignored we called in again, only to be told management is at conference but I would get a call back. That was 4 days ago now and interim still daily email follow ups ignored. We were also told we could pay a restocking fee where they would take our product back to restock, wait you would restock an item you agreed was significantly damaged? They said the alternative was for us to contact ********** to arrange for a serviceman to come out. We literally just purchased a brand new item and now its our responsibility to contact your supplier? We were fine to have a new replacement provided initially but now we simply want a full refund so we can take our business elsewhere. It is sad that we are so exhausted we likely will pay to have them take it back.

  Additional Information:

  Date Problem Occured: Purchase date 01/23/23 and delivery date 01/25/23
  Date(s) Complained: same day delievery 01/25/23 and again next day 01/26/23; numerous emails and phone calls daily with no response on the last week
  Purchase Date: 01/23/23
  Salesperson: Purchased online
  Product/Service: *********** ******* ************ Stainless Steel Slide-In Electric Convection Range with Air Fry **********
  Model #: **********
  Account #:
  Order #: ***********
  Purchase Price: $1,398 CAD + $239.95 4 years diamond coverage warranty
  Payment: $1,719.85
  Disputed Amount: full amount including warranty

  Business Response

  Date: 13/02/2023

  Hello,

  The customer first called the store after his delivery.

  Requesting an exchange of the range he had purchased online to a different range.

  We advised him that all sales are final as per our terms and conditions listed on our website.

  Afterwards, he then informed Leon's of some minor damages on the range. Our Customer Care department and our management team advised the customer that he could have the minor damages on his range looked into with the manufacturer as they would be able to assess it and either fix the issues with the range, or ultimately issue a return authorization for the product.

  The customer refused again.

  The customer can still at this point reach out to the manufacturer so we can look at them issuing a full return authorization for this product.

  If the customer would like a return, this is the procedure we have advised him to follow.

  We look forward to resolving this unfortunate situation with the customer.

  Kind Regards,

  Customer Answer

  Date: 24/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Good evening,

  We have provided our response and
  rejection below accordingly. We have also highlighted in point form the comments
  that verify their continued attempt to falsify and fabricate information, ** ********** ******** ***. Additionally, we can provide the full email correspondence and
  phone communication timelines upon request. If required, I truly hope Leon’s will
  provide recordings to back their stance as noted below.

  
  All the point form comments below
  are expanded on in the detailed rejection response following.

  
  - It was not communicated all sales are final, Terms & Conditions were explained that delivery damages and/or removal from the box carried different terms
  - Their “Customer Care Department” did not follow up by phone or email with a resolution or any kind of instruction
  - We can prove their Management Team never followed up or made any attempt to reach us by email, phone, or any other form of communication
  - We reiterate no actual form of instruction or resolution was ever provided as conflicting or contradictory information was communicated by multiple representatives only the day after delivery, and of course then we were blatantly ignored and disregarded

  
  It was already communicated that
  we “the customer” reached out initially indicating we were looking to upgrade
  due to the poor product quality as delivered. The customer phoned in the day
  after delivery, Thursday January 26th and spoke with a representative.
  They had advised exchanges for an upgrade were not permitted. They also advised
  the customer should check the item over for damages as this was the only
  condition that would qualify for a return. 

  The customer called in a second
  time on January 26th to advise of damages they believed to be from delivery. The
  second representative requested photos be sent via email, which was done same
  day January 26th. Leon’s representative also asked the customer “had
  the product been removed from the box?”, which of course it had because the delivery
  agents removed it. This was explained in the initial email response and follow
  up phone call by the customer. The representative explained if it had been
  removed from the box it could not be returned. They also explained it is
  customary and standard process for delivery agents to remove items from the box
  for appliances but it may not apply to other products sold from the store. This
  was a little confusing being told the initial exchange or return request was void
  when removed from the box to a new story immediately thereafter, all of which
  should be evident through the email correspondence and Leon’s phone recordings.

  
  The second representative even called
  the customer back same day on January 26th after receipt of the photos
  sent. They verified and communicated the damages were “quite significant”, not “minor”
  as falsified in their email response to the BBB. This should also be available
  through phone recordings, as per their customer service policy for phone
  conversations. After the call they responded by email with their 4 photos from
  the delivery agents, 3 of which were of the outside of a cardboard box and the
  4th being of the product from a distance. None of these photos,
  especially the 3 of a cardboard box, provided any customer confidence that
  damages were not from delivery.
  The customer responded again by
  email on January 26th, January 27th, January 31st,
  February 2nd, and by phone all without response. During, yet another
  phone call, we communicated to another representative we requested the matter to
  be escalated and/or to connect us with management. The response was that
  management was in conference and we would receive a call back, which was over a
  month ago and we never received a call back. Additional emails were sent on
  February 3rd, February 6th, and February 9th all again without response.

  
  The only action to date we have
  been advised of was to call the manufacturer directly and have a service repairman
  come out to handle the matter. The fact of the matter, with respect to damages
  and quality, is not superseded by the initial inquiry of exchange or upgrade. We
  as the customer called in next day after delivery, which is within their Terms
  & Conditions. Multiple representatives gave conflicting or contradictory
  information that can be verified through the email correspondence and phone
  recordings. We never received a follow up call from management as they assured
  us we would. We never received an email response to numerous attempts to
  continue conversations on our concerns and confusion

  
  Please advise if you would like
  us to attach or forward all email correspondence that will verify the above. ** **** ******** ***** ***** * ****** **** **** ** ** ******** ** ******* **** **** ******** ***** **** *** ****** **** *** ****** **** *** ** ********. It
  has now been a month and we still do not have any kind of resolution. **** *********** ** *** ******* *** ********* ***** ** ********** ** *********** ******* *** *** ******** ****** ****** ** *** ********* ***** ******* ******** *** ** ******* *** ** ******** ************ *******. This is all the result of
  spending upwards of $1,800 at Leon’s while being ignored for a month now. Their
  product remains untouched and unused in the corner of our family room. Thank
  you for your time and we are hopeful we can come to a resolution maybe sooner
  than another month of being disregarded by their Company.
  

  Thank you again for taking the
  time to investigate this matter further and ‘actually’ obtaining a response
  from a Company that has ignored us for so long.
  Kind regards, 
  
  
  
  Sincerely,
  
  
  
  Adam Avramenko

  Business Response

  Date: 28/02/2023

  Good afternoon.

  
  The concerns have been brought to the attention of the General Manager, who will provide a follow-up to the customer. 

  
  Thank you

• Initial Complaint

  Date:07/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased an ** washer and dryer from LEON’s Langley BC on July 30, 2018. I purchased an additional 4 warranty from them, “**** *** ***** warranty. On January 29, 2023 I noticed my washer was leaking on the floor. I completed an online request with **** *** *****. They outline they will contact . It has now been 5days, and I have not heard from them. I tried to contact them by telephone. I was on hold for half an hour only to be put through and then the phone was only ringing and ringing. I have also sent them an email request to contact me. There is no other way to contact them. I have contacted Leon’s furniture 3 times in regards to this matter. They advised they would contact the warranty company on my behalf. I still have not heard anything. I need to have my washer repair that is leaking. I would like the money back for the warranty that I paid so that I can contact a private company to have the work done.

  Business Response

  Date: 10/02/2023

  Hello

  We certainly apologize for any confusion. 
  
  
  **** *** ***** cover the services and assign them to the following:
  
  
  If it is *********, ******* ***, or *****, it will be scheduled with ********* directly, and they can update customers by calling  ###-###-####
  
  
  For all other appliances, Transglobal Service books them and can be reached at 18889306396
  
  
  Transglobal has confirmed that the claim was received, and a technician completed the repair on February 9th. 
  
  
  Kind regards,

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an item of 699 and then a 109 warranty for this to become eligible for their free delivery. And there was a declaration of "no tax sale" on it.
  But then they reduced the price of the item on our receipt and to maker us ineligible for free delivery.
  Also, they charged us with tax.
  So I called them back to discuss with their sales manager, and they just simply said we do not know why our representative was giving you the wrong info, and we can not make any correction for you because the representative is not working here anymore and we can not figure it out.

  Business Response

  Date: 24/02/2023

  Good morning, 

  Thank you for contacting us. 

  We have been in contact with our customer to discuss the matter.  We certainly apologize for the apparent misunderstanding.  An amicable resolution has been reached. 

  Kind Regards, 

  Leon's Furniture Ltd. 

  Customer Answer

  Date: 24/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: WE HAD NO CONTACT AND RESOLUTION FROM THEM!
  
  In case that they do not have the right phone number, I am putting my phone here: ###-###-####
  
  
  
  Sincerely,
  
  
  
  ******* ************

  Business Response

  Date: 27/02/2023

  Good day. 

  
  A message was left at ###-###-####, the number on file provided at the time of purchase, on February 22nd. 
  We will ask that a team member attempt to reach out once again. 
  Alternatively, you can reach the store to discuss this here: 
  
  Kitchener
  286 Fairway Road, Kitchener, ON N2C1W9
  Phone Number: ###-###-####
  
  Thank you.

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought two barstools and they were defected. Here please see the details *** ********.
  Barstool 1 - only 2 leg support (should be 4) that scratched our wood floor already.
  Barstool 2 - screw holes for the seat are not aligned.
  
  The stools were purchased on Dec 26, 2022 and delivered on Feb 4, 2023(yesterday).
  We have reported the poor quality and asked to change another model in store but got reject.
  Leon's provided us only one option that is we need to wait until the end of March to exchange the same model of the barstool.
  We cannot accept it.
  We requested to exchange another model due to the poor quality, buy they didn't offer this option.

  Business Response

  Date: 15/02/2023

  Good day. 

  We understand that the store has been in touch with the customer for a resolution. 

  Thank you 

  Customer Answer

  Date: 21/02/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ***

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 8 2022, we purchased a ********** Range, it was delivered the 2nd week of November. We did not install until November 17. The oven would not turn on only the burners worked. Since that time we have tried to get Leon’s to exchange stove which was a no, we will have it repaired. A repair man came and showed us many things that were damaged. We waited for a decision as to how either Leon’s or ********** would solve our dilemma. To this date Jan. 30,2023 we have had no resolution now
  Leon’s says we broke it and ********** closed the case they delivered it just fine. $1200. We are out of pocket and no stove. They have washed their hands of us. What to do. ** ******* *** * ***** ********* ** * ***** **** *** ******** *** ****** ** *** **** *************

  Business Response

  Date: 03/02/2023

  Good day, 
  
  Thank you for reaching out and allowing us the opportunity
  to respond although we certainly regret these circumstances.  Any
  concealed damage must be reported within 72hours of delivery or pickup.
   Our records indicate delivery of this ********** range was on October 15th,
  2022.   Our records also show we were only advised of any concern
  with your range on or around December 20th, 2022. 
  
  All appliances sales are covered by the manufacturer
  warranty and considered final.   
  
  Kind Regards,
  
  Leon’s Furniture Ltd. 

• Initial Complaint

  Date:29/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a bed and mattress from Leon's in Welland Ontario in 2019. It was delivered and installed by Leon's that year. Last year (2022) we noticed that the mattress was sagging. We called Leon's and they sent out a technician who told us that the mattress had been installed incorrectly. We got back to Leon's to explain that we wanted a replacement mattress. After repeated calls and assurances that the manager could call us back, we have not heard anything from Leon's regarding this issue.
  We would like a new mattress of equivalent value delivered and installed.

  Business Response

  Date: 10/02/2023

  Good day, 

  Thank you for reaching out and allowing us the opportunity to review. 

  The depression in the mattress, confirmed by the technician, does not qualify as a manufacturer defect. A warranty claim has been declined.  It has been suggested the customer make sure the bed supports/support legs are positioned correctly as this may be contributing to the dip. 

  As much as it is our intention to meet all our valued customers' expectations we do realize we have our limitations.  

  Kind Regards, 

  Leon's Furniture Ltd.  

   

• Initial Complaint

  Date:26/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture from this Leons Location in December, they promised my furniture would arrive 2nd week of January. Come the third week of January didn't hear from them so I called and they told me that only two pieces would arrive that week and that the rest they didn't know when would come. I cancelled the order, they refunded me my money that I paid in cash and they refunded the money that was put on my credit card. I also used a prepaid master card of a $100.00, they are giving me a hard time with returning this $100 because they said that I don't have the prepaid card anymore. Leons threw out the card as there was no more money on it. There terms and conditions for refunds states any other method of payment other than debit or credit needs to be returned/refunded by cheque. The general manager is giving me a hard time about this and keeps telling me that he hasn't received a call from the head office to give him the go ahead to do this. It's been a week, what kind of customer service is this. Initially they offered me a store credit, I don't want a store credit as I will never shop there again. I want my $100 back to spend where I please. His manager skills are horrible, they upset me so badly inside the store and basically told me that there was nothing he could do, until he saw that I was very angry and that is when he needed to call someone else. I still haven't received a call back from him to let me know what his solution is.

  Business Response

  Date: 26/01/2023

  Good evening, 

  Thank you for reaching out and allowing us the opportunity to respond.  

  We were in contact with our customer and have looked after the matter amicably.   

  Thank you

  Leon's Furniture Ltd 

  Customer Answer

  Date: 26/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:26/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the most expensive ** washer dryer set from Leons in November 2022. the advertising and listing on leons website showed in every picture that the pedistals were included not one place did it say you had to buy separately or that they weren't included. When i received my set last week they weren't there and now leons is saying they arent included. Leons has gone so much as to edit there page to add that line into the description. If it required the edit it clearly was misleading especially when not one of their other listing shows the washer dryer sets with pedistals in every picture and they all state you have to buy them seperate. Leons appoligised for the mistake but mistake or not they are liable to live up to what they had advertised as it is stated in the BBB rules for companies. Companies pay out 100's of thousands of dollars to advertising companies so this doesnt happen. The fact the losting was so misleading makes me believe it was intentional why would every set but that one state it and why would they edit it if it wasnt misleading boarding on the edge of false advertising. When i talked to and tried to esplain things to the store manager in whitby Zahed well it was more when he yelled at me and talked over me ********** ** *** ******* ** ** ** * *** * *** *** ***** *****. I decided it was time to contact the BBB as that treat me is and was uncalled for *** ***** ***** ** **** ***** *** ****** ******* *** ** **** ***** *********. ** *** ******** **** *** *** *** **** ***** ** ***** ** *** *** ** **** *********** **** *** ********* ***** ********. Those were not there when i purchased and the picture of the losting shows the units complete with pedistals.

  Business Response

  Date: 27/01/2023

  Good
  afternoon,  
  
  Thank
  you again for reaching out and for allowing us an opportunity to respond,
  although we do wish it was under different circumstances. 
  
  While
  we strive for accuracy in the pricing and other information we provide on our
  website, errors can occur, however in this instance, no where on our website or
  promotional advertisement does it say pedestals are included with the purchase
  of the ** washer and dryer. In fact, when you click on the link for the washer
  and dryer combo, the description and price is quite clear, that the items
  included are for a washer and dryer only.
  
  As
  much as it is our intention of meeting all of our valued customers’
  expectations we do realize we have our limitations and some requests simply
  cannot be considered.   Please accept our sincerest apology if the
  manner in which this was expressed has come across as discourteous, this would
  not be our intention.
  
  As
  indicated in our previous conversation, since you have been a loyal and
  longtime customer of ours, we are more than happy to help you with a discount.
  Currently at $429.00, to purchase two pedestals would come to $969.54
  (including tax), but because you have been a loyal Leon's customer, we would
  like to extend a special offer your way with a purchase price of $525.74
  (including tax) for the two ** pedestals you originally enquired about with the
  Sales Manager in our Whitby location. This special offer will be valid for only
  30 days from today, the 27th of January of 2023.
  
  Kind
  Regards,

  Leon's Furniture Ltd. 

  Customer Answer

  Date: 28/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: leons has no tax event right now i just got the email so why would i be paying the taxes if they make the offer with the taxes removed i will except
  
  
  
  Sincerely,
  
  
  
  ****** *********

  Business Response

  Date: 30/01/2023

  Good morning,  

  Once again we do thank you for contacting us and sincerely regret the circumstances.  We stand by our offer which exceeds any legal or moral obligation. 

  We accept that there will be the rare occasion when despite our best efforts we cannot meet a customer's particular expectation.   

  Kind Regards, 

  Leon's Furniture Ltd.  

  Customer Answer

  Date: 03/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the pedistals are $248 and there is a no tax event on its listed right in their website. im not sure where the price leons has offered comes from as its more than double what their website says. id like to know how they came up with over $900 and then think their oofferis fair when it is more than the actual cost? 

  
  
  
  Sincerely,
  
  
  
  ****** *********

  Business Response

  Date: 14/02/2023

  Good day, 

  Thank you again for reaching out.  

  No further discounts will be considered, our position remains the same. 

  Kind regards, 

  Leon's Furniture Ltd. 

  Customer Answer

  Date: 16/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Leons is clearly trying to *** ** *** *** over charge me for the 2 pedestals next i will the units are on sale for $248 with no tax and Leons is ***** saying they are $900+ for the pair. **** ** ******** ** ********** ***** **** ** ***** ********** ******* *** ******* *** * ******** *** *** ***** ** ***** ***** ******* ** ** ************* *******. * **** ** ********* *** **** ***** **** ** ********* *** ***** *** **** ** **** ********** ** **** ****** ***** ******* *** * *** ********** *** ******** **** *** ****** ** *** *** ******* **** * ******** ***** ** **** ********* * ******* *** ********* ******** ***** ** *** ***** ** **** *****
  
  
  
  Sincerely,
  
  
  
  ****** *********