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Business Profile

Furniture Stores

Leon's Furniture Limited

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Reviews

This profile includes reviews for Leon's Furniture Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

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Leon's Furniture Limited has 67 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 134 Customer Reviews

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    Review Details

    • Cora C

      Date: 01/09/2022

      We were very satisfied with the service we received at Leon's in Collingwood.Barb was most pleasant and helpful.We couldn't have asked for better service.We have purchased many items there and have always been pleased with their service. **** * ****** **

    • John K

      Date: 24/08/2022

      I bought a brand-new Bosch dishwasher. It came broken. Called them back in a week (customer service) to arrange a return. They said it's been more than 72 hours therefore cannot return. Now I have to have a runaround with Bosch lots of stress and timing. What kind of customer service is that! Will never buy anything from them again.

    • Gary S

      Date: 23/07/2022

      Gary S

      Date: 23/07/2022

      Michael at the Collingwood store was absolutely terrific. Couldn't be more helpful or nicet

      Leon's Furniture Limited

      Date: 18/08/2022

      Thank you **** for taking the time to share with us such kind words.

      We are happy to share them with our Collingwood team.

      Kind Regards,

      Leon's Furniture Ltd.

    • Andree P

      Date: 16/07/2022

      Andree P

      Date: 16/07/2022

      *************************************

      *************************************************************** ****. They have the worst customer service I've ever experienced in my entire life.

      We placed our order in September 2021, and they promised our pieces would be ready by January 2022. We did receive our two pieces sectional electric recliner couch Unfinished! No legs to support the reclining couch so impossible to safely use the electric recliner. We had to sit on the couch on wooden blocs to stabilize the couch. And the customer service saga began! Two technicians later confirm the couch is incomplete and hundreds of phone calls to customer service have been our experience for the past 6 months. Leon's never once contacted us to tell us anything regarding any delays or updates unless we called ourselves. At one point the manager who was taking care of my file stopped working for Leons and nobody picked up my files.
      I followed up every two weeks from January to July since they do no communication, no updates...still, an unusable couch paid in full! They said they can't seem to get parts. I tried to reason with "the new manager" but realized anyone that answers the phone is the manager. Furthermore, I asked to speak to the manager several times and every time I was promised the manager would contact me, and they never ever did.
      No matter what I said it was a robotic scripted answer. " I understand your frustration. But there is nothing we can do".
      They never once offered to compensate me, I pushed for compensation for the time we have spent waiting for Leon's. They simply did not care; they already had my $2500.00. "Leon's dissatisfaction guaranteed, there's no place like Leon's"

      Today, Saturday, July 16, 2022, 10 months later I finally got my exchange after being told that I would get the delivery on Thursday, July 14. Waited all day and I had to call and asked why the delivery was not happening to simply be told that it had been cancelled and she could not tell

      Leon's Furniture Limited

      Date: 18/08/2022

      Good day ***************

      We are truly sorry to hear about your experience and would appreciate the opportunity to review the matter with our store.

      Please email us at ************@*****.ca and kindly include your sales order/invoice number.

      Kind Regards,

      Leon's Furniture Ltd.

    Leon's Furniture Limited is NOT a BBB Accredited Business.

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