Complaints

This profile includes complaints for Tdot Performance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tdot Performance

  Private North York, ON M3J 2N8

• 

  Tdot Performance

  1201 N Orange St Ste 700 Wilmington, DE 19801-1186

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went on Tdot website where they advertise product as being in stock.Did not have the immediate funds to purchase so ordered through ****** financing options.Inquisted about shipping time and was sent a email stating not in stock at Tdot merchant or at the manufacteur ***** ******* and yet they have recieved funds from ****** financing for a product they do not have.And I am responsible to make a payment on the ****** loan for something that does not exsists.Requested a refund and cancel the order no responnse from Tdot Performance.

  Business Response

  Date: 27/06/2025

  Hello,
  
  We apologize for the inconvenience, unfortunately we do not have live inventory on our site. If an ordered item is not available we always advise the client that part ordered is not in stock with a given ETA provided by the manufacturer. In the case the client was not able to wait and the order was subsequently refunded.

  
  Regards,

• Initial Complaint

  Date:09/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ****** cover for my truck, once I received the cover and opened it up it did not come with instructions. I tried to install it based off of how other tunnel covers are installed but non of the components fit together.
  I emailed the company and explained what happened. I didn’t want to force anything together and possibly brake components. TDOT performance did respond to my email about a week or so later and said “here are the instructions” without any a blank email.
  
  I emailed them back asking if there was supposed to be an attachment with the email or if they were mailing me a hard copy. The response from TDOT was “did you not receive the instructions with the email”
  
  I am almost out of my 30 day return policy from TDOT performance and not getting any actual results with the miss packaged product I received.
  
  I requested a shipping label and refund from TDOT due to the simplistic nature of a miss packaged item, non of the components fit together and not receiving any actual support from the customer support department.
  
  I would be satisfied with receiving a new complete tunnel cover kit from TDOT starting with a new 30 day return policy or a refund and I’ll order from somewhere else.

  Customer Answer

  Date: 24/06/2025

  I have been in contact with the TDOT Performance.  After several attempts the company offered a refund along with emailing me a shipping label.  
  
  I am having some issues shipping now because they included a list of requirements to ship the parts back i.e. must be returned in original packaging, packaging cannot be damaged, must include reason for return ect.
  
  The issue I am having now with returning the package is we have been getting rail on and off for the last week, so i cannot put the package in the back of my truck because if the package gets wet then they will not refund my money.  I do not have another vehicle big enough to move the package and I still do not have a ******* cover for my truck to keep the package dry.  
  
  I attempted to set up a home pickup through *** (company TDOT is shipping with) however they require a credit card to pick the package up.  I am slightly confused as to why I need to pay for a pick up and also according to *** I must be home when they pick up the package.  I was not home when they dropped the package off and I have a covered front porch so the package will stay dry.
  
  Thank you for your response,  hopefully we can come to a resolution.
  
  **** ****** 

  Business Response

  Date: 30/06/2025

  Hello,
  
  We apologize for the delay an inconvenience and experience with this order. We are in peak season and currently a bit short staffed, I do see this case was escalated with our returns manager and is currently in the process of being picked up by ***. Once that is done, the order will be refunded as the client requested.
  

  Regards

  
  

• Initial Complaint

  Date:20/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  product returned , they wont issue a refund.

  Business Response

  Date: 09/06/2025

  Hello,
  
  We apologize for the inconvenience, the clients order was refunded. When a return is sent back, it need to be inspected to ensure it matches the reason for the return, once that's complete the order is refunded.

  Regards

• Initial Complaint

  Date:20/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21, 2025, I placed online Order #********** for brake components to fit our 2017 **** ****** *********** ***** automobile. The parts selected and ordered were the only components provided by the website tdotperformance.ca after entering the automobile year/make/model in the filtered section.
  
  The parts arrived, and do not fit the vehicle. I have attempted numerous calls to the company's customer service number, but they insist on handling all communications via email - and they consistently take up to 5 days to respond. After several back-and-forth emails in which I was asked to "provide photographic proof that the parts don't fit" as well as documented proof that the parts remain in an unused condition, I was informed this morning that the seller contacted "the supplier" who pointed out that the parts information [as provided on their website] is incorrect for our vehicle, and therefore this resulted in an "error in ordering the correct parts". As such, the seller is now imposing fees for shipping the incorrect parts TO ME, shipping costs for my shipping the parts BACK to them, and there is also a threat of a restocking fee. They state: "Thank you for your continued patience. We’ve received an update from our supplier regarding the fitment claim, and unfortunately, it has been denied. Upon review, the supplier determined that the information provided does not match the actual vehicle specifications. This discrepancy appears to have contributed to the fitment issue and suggests the parts may have been ordered in error."
  
  To date it has been 3 weeks of this back and forth whilst our vehicle remains on a mechanic's hoist, in pieces, awaiting the correct parts. Fees for this delay will be incurred from the mechanic for the inconvenience.

  Business Response

  Date: 09/06/2025

  Hello,
  
  We apologize for the inconvenience and experience with this order. Prior to sending an order we always double check the fitment information that was presented on our site with the manufacturer data to ensure the correct fitting item is sent out. Unfortunately in this case, the information we had from the manufacturer was incorrect. When a fitment related return is setup we do require images to show the item not fitting, not having this often delays the process.  We will review these types of cases to ensure they are fast tracked if the vehicle in on a lift, we always recommend customers to make sure the correct parts are received prior to taking apart a vehicle. For this case, the client did send these parts back and we fully refunded their order.

  Customer Answer

  Date: 11/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a part from them on April 18, it took them an entire week to sent an email asking if I was okay with a delay because it's a freight item. They sent a tracking number on the 29th saying it was ready to ship via ********* and would be here shortly. I waited 48 hours for the tracking number to activate as instructed but when I search it nothing shows up. I contacted ********* and they're telling me that the number provided to me isn't a valid tracking number. I've tried emailing Tdot Performance multiple times but they won't get back to me, the item is worth just over $2300...this is unacceptable

  Business Response

  Date: 23/05/2025

  Hello,
  
  We apologize for the inconvenience, our system sent the *** ******* confirmation (mistakenly as a ********* tracking number) instead of the ******** tracking number. Since the item being shipped is a large and heavy item, it cannot be shipped using a regular courier but a freight courier instead; this often results in longer ship times. We did reach out to ******** and they will be contacting the client to schedule a delivery on a time slot that works for them.

  Regards

   

• Initial Complaint

  Date:01/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order that did not show out of stock or anything on April 17 ,2025
  April 18 I get an email saying item is special order and can take 20-25 days to possibly get, I was sent a email see photo, that my item will
  Not be processed until I confirm and I did not confirm and have a charge on my ***** I have been trying to contact These people for 4 days now and. O answer and no reply to my email. I wish to cancel my order and not proceed with order as it will take excessively long

  Business Response

  Date: 01/05/2025

  Hello,
  
  We apologize for the inconvenience, unfortunately we do not have live inventory on our website. If an items is not available we always advise clients that the order needs to be special ordered with a given ETA from the manufacturer to arrive. Our response times are usually between 1-2 business days, since we are entering our busy period, our response time may be up to 5 business days due to staffing shortages. In this case the order was promptly refunded once staff were able  to get to the request on the 26th.

  Regards

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TDOT Performance has sent suspension parts that are not compatible with each other and will not reply to my concerns for refund or replacement. Its been over a month and will not reply to emails, nor can I contact a sales representative to resolve the issue.

  Business Response

  Date: 31/03/2025

  Hello,
  
  We apologize for the delay and inconvenience, I do see a delay is response times on this case as there was some back and forth with our supplier concerning this issue. Due to the elapsed time from delivery date to when the issue was reported (about 3 months, in contrast to our return/exchange policy which is within 30 days of delivery), it was difficult to setup a claim. We did however issue a partial refund and offered the client a future purchase at our cost price to recoup any losses that were incurred.

  Regards

  Customer Answer

  Date: 31/03/2025

  I accept, but they should of corrected their issue with the parts regardless of the return policy as it was their error not mine. Parts were unused. I could understand not correcting the issue after the return date if it was my error.  I assume they would be sending correct parts.

• Initial Complaint

  Date:18/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of rims for my truck from tdotperformance.ca. All was good until about 3-4 months after then rims started to pit really bad. Tdot basically wiped their hands clean of this problem and I was dealing with warranty through the manufacturer. Reason for the complaint I don't think a set of almost $3000 rims should last 3-4 months. Now it has been a year and the rims are totally destroyed with pitting and chrome peeling. All that I wanted was a replacement set of rims but I understand that is hard for a company to do. But it is sure poor how the manufacturer of the rims won't stand behind their products. But now I'd just like to see that brand of rims not be sold. I've seen lots of that brand of rim on other people's vehicles that are also destroyed so I know I'm not outta line with them not lasting. Maybe I am out of line completely but I honestly don't know what else to do. I just know it's very frustrating spending that kind of money and it only lasting/ looking good for a few months. Maybe there is nothing you can do either but thought I'd look into this.

  Customer Answer

  Date: 18/04/2024

  Tdot had been talking to the manufacturer for me. They were just relaying messages and asking for pictures from the manufacturer. I did not directly talk to the manufacturer. 

  Business Response

  Date: 02/05/2024

  Hello,
  
  We apologize for the inconvenience. Unfortunately we do not offer any warranties through Tdotperformance, all the products we sell are covered by the manufacturers warranty, as stated on our policy page (https://******************************). That being said, we always try to help and facilitate most warranty claims through the manufacturer. In this scenario the warranty claim was denied by the manufacturer as a cleaning agent was used that was not suitable for porous surfaces such as chrome. They did provide a way to help refinish the pitting issue, which was provided to the client.

  Regards

• Initial Complaint

  Date:14/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ****** *** * hood deflector on February 3, 2024. My credit card was charged $106.56. The product was delivered on February 7, 2024. Upon inspecting the product, I found that it was very flimsy and only fastened to the hood with two faced adhesive tape. There were no clips or brackets to hold the deflector solidly in place. I immediately notified TDOT that the product was not acceptable and requested a refund. I was sent an RMA number for a return but was told I had to pay the return shipping at a shipper of my choice. I went to a *** depot to see about returning the product and was told the cost to ship to Mississauga ON was $102. TDOT said that once the deflector was returned, they would issue a refund less the $13.20 for shipping costs. So basically I was losing money if I shipped it via ***. TDOT then said I could use their **** shipper for a cost of $52.30. Again this was not a fair response to my refund request. I would only get a refund of $40.75. I would be out of pocket $67.15. This is totally unacceptable from a customer service standpoint.

  Customer Answer

  Date: 26/02/2024

  My issue with TD Performance has been resolved.
  
  They altered their shipping costs which was more reasonable to me.
  
  Thanks, ********* ***

• Initial Complaint

  Date:13/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction Oct. 23 2023
  Paid $512.88
  Payment was for tires
  Company emailed that tires were unavailable, however, they processed my credit card and took payment anyways without authorization
  Business has not tried to make refund
  I have tried to login to my account however a pop up box says it has been disabled. Moreover, I have tried to reset my account email password and it will not allow
  Order number #**********

  Business Response

  Date: 27/11/2023

  Hello,
  
  We apologize for the inconvenience, our system charges clients at the point of purchase. We advised the client on Oct 26th that the parts they ordered has been unfortunately discontinued and wanted to see if they were interested in any alternative options. 

  Unfortunately we did not get a response back from the client until Nov 11th, the order was promptly within the next business day.

  Regards