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Business Profile

Parking

Precise ParkLink Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

This profile includes complaints for Precise ParkLink Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precise ParkLink Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 220 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:26/03/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a disability parking permit and attending a medical appointment in Yorkville Toronto for first time. I parked at this company’s parking located at 155 Yorkville Ave Toronto as closest to the clinic and I have limited ability with walking as was in extreme pain. I chose this parking particularly as has large advertising calling it Public Parking with green P sign. There are no visible information in the parking lot that its is a private property. When I returned back to my parking after 1 hour, I was issued a ticket for $75 (which is an over inflated ticket price). I contacted the company to appeal based on the false advertising/marketing. They are threatening increased fees charges for over $100 and putting me in collections for a place they advertise as public. This is taking advantage of a vulnerable population with disabilities. I cannot afford this fee. And especially that I parked for one hour in a place advertised as public.

    • Initial Complaint

      Date:26/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for parking and they still issued a ticket, when i disputed with proof they said I still need to pay

    • Initial Complaint

      Date:25/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** **** I paid $15.62 for parking in this lot at 9:02 after dinner, and they gave me a ticket for $100. Nowhere did it say to pay upon entry, there was no ticket to pull, so we paid when we came back. Their ticket should be waived since we paid for our evening. ***** **** ****** ** ***** Thanks.

    • Initial Complaint

      Date:27/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for parking using an app the company advertises in their lot. I paid $10.50 for parking on Nov 5, 2024. In February 2025 I received a “final notice letter” that I had an unpaid invoice in the amount of $124.75. I called the company because I didn’t have a ticket on my car that day and they instructed me to send them proof i paid for parking. I emailed them my credit card statement. They emailed me back saying they reduced my invoice to $34.25. However, I demonstrated that I had paid that day and do not agree that I should have to pay a fine/invoice. They emailed me back and said “ The Review Board has reviewed your file and is unable to provide any further assistance regarding this appeal. The decision has been sent to you in previous correspondence and cannot be overturned. The review board and Precise ParkLink (West) have now closed this file and are unable to make any further changes.” I disagree. I paid for the parking that day. I should have never received an additional invoice.

    • Initial Complaint

      Date:20/01/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is for a parking pass at **** ****** *** ***** **** ******** ****** ***** ********* I called customer service at the end of August to cancel my parking plan as I knew I needed to give notice. My last day of work was Sep 19 2024. I called back closer to Sep 19 2024 and was told that they have no record of me calling to cancel before that it would take 30 more days to cancel that I still have to pay for October. This was unacceptable that I have to pay for their customer service team's mistake. I dont have the details for the call in August of 2024 because I had called from the hospital phone number ************ during my work hours. Im am now receiving a request to pay otherwise they will send it to collections. **** ** ** ****** ******** ** this mistake is not of my own. I shouldnt have to pay for their mistake. I also shouldnt have to pay for October if I didnt use the parking since Sep 19 2024.

    • Initial Complaint

      Date:12/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/03/2024 A parking ticket was put on my window and they will not allow me to dispute it in any way. There was an u expected road closed on queen street and had to turn into this parking lot there was only one way in and no exit to get out, I waited in my car it was dark *** *** **** ** ****** ***** **** * *** ** **** ******* **** I was nervous to keep driving in this parking lot but I kept driving and ended up in a second parking lot connected to the first and no exit. I waited and when I saw her I got out to ask the lady in the doors what to do so I can leave safely to not end up in the one way again and out of this parking lot and I came back to a $100 ticket. I am disputing this ticket considering this parking lot ** * **** **** no exit. I have emailed them and the response was nothing accept for what is written on the ticket. The person who issued the ticket was not visible to help in any way and issued the ticket very discreetly when I needed their help.

    • Initial Complaint

      Date:14/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked at the ***** ******** ****** parking lot managed by Precise Parking, where they advertise 20 mins or less is $4.50. This is clear both on their signage and on their website *********************************************************************** I was in for 12 minutes yet they charged me $9. I was not aware there was a parking attendant on site until after I paid and was leaving. When I discussed this with the parking attendant I was informed that the cost is different after 6pm but this was not clearly identified. **** ** ******* ********** *** ******* **** **** ****** ****** ***** ******* *** ****** *** ********** ***** 

    • Initial Complaint

      Date:16/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parker at location ***** ********** ******* ********* managed by Precise Parklink. I paid via their app ($15) to park, I was unable to pay beyond 6pm. My co-worker parked in the same location and paid at the machine. He too could not pay beyond 6pm. When we returned to our cars (approx 8:30pm), we both had a ticket. We both contested the ticket via email. I received a one time courtesy reduction to $10, however when I attempted to pay, the ticket was $95.

    • Initial Complaint

      Date:16/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 6th 2024 we attended a ******* game in London Ontario. We paid 30.50 to Precise Parklink Inc and the expiration time was 23:59. When we came out from the game we had a parking infraction in our window right on top of our receipt. When I emailed them later that evening with a picture of my ticket and receipt showing I paid for parking they emailed me back stating I didn’t have my receipt properly showing and they have made the final decision that I must pay the ticket or they will send it to collections. As it was very clear in the picture they took and sent me the receipt in the front dash along with me emailing proof I had paid for parking.

    • Initial Complaint

      Date:02/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked my motorcycle in my daughter's underground parking and had the parking pass on the front windshield of the bike and they still gave me a ticket. This is not the first time they have done this to me in the same lot.

    Precise ParkLink Inc is NOT a BBB Accredited Business.

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