Complaints

This profile includes complaints for Precise ParkLink Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Precise ParkLink Inc has 8 locations, listed below.

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• 

  Precise ParkLink Inc

  90 - 100 Floral Pkwy North York, ON M6L 2C5

• 

  Precise ParkLink Inc.

  6993 Antrim Avenue Burnaby, BC V5J 4M5

• 

  Precise Parklink (West) Ltd.

  234 1st Avenue South Bay 400 Saskatoon, SK S7K 1K3

• 

  Precise ParkLink Inc.

  6993 Antrim Avenue Burnaby, BC V5J 4M5

• 

  Precise ParkLink Inc.

  P.O. Box 50050 South Slope Burnaby, BC V5J 5G3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/10/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parker at location ***** ********** ******* ********* managed by Precise Parklink. I paid via their app ($15) to park, I was unable to pay beyond 6pm. My co-worker parked in the same location and paid at the machine. He too could not pay beyond 6pm. When we returned to our cars (approx 8:30pm), we both had a ticket. We both contested the ticket via email. I received a one time courtesy reduction to $10, however when I attempted to pay, the ticket was $95.

• Initial Complaint

  Date:16/10/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6th 2024 we attended a ******* game in London Ontario. We paid 30.50 to Precise Parklink Inc and the expiration time was 23:59. When we came out from the game we had a parking infraction in our window right on top of our receipt. When I emailed them later that evening with a picture of my ticket and receipt showing I paid for parking they emailed me back stating I didn’t have my receipt properly showing and they have made the final decision that I must pay the ticket or they will send it to collections. As it was very clear in the picture they took and sent me the receipt in the front dash along with me emailing proof I had paid for parking.

• Initial Complaint

  Date:02/10/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my motorcycle in my daughter's underground parking and had the parking pass on the front windshield of the bike and they still gave me a ticket. This is not the first time they have done this to me in the same lot.

• Initial Complaint

  Date:27/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2024, I parked at a parking lot serviced my Precise Parklink and I paid for parking, I was driving a friend's car and therefore did not know the license plate from memory. I accidentally transposed two letters while I was registering for paid parking and this resulted in me getting a ticket. I emailed the company showing my receipts that I paid for parking and made an error in registering the plate. August 8/2024 ZONE ID #**** Correct License plate#******* and I paid for *******. This company is charging me $39 administrative fee when I paid for parking.
  
  * ****** ***** ******* **** is the address where I was parked.

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a final notice to pay a parking ticket within 15 days or I will be sent to collections. I live and work 3 hours away, and was nowhere near the place the ticket is alleged to have been given. I have never received an actual ticket, only this final notice. It is for the amount of $175.00
  
  I have reached out to them and haven't gotten any responses. I can send you a copy of the notice, and proof that I was not in the area at the time, nor within months before or after the date on the letter.
  
  I have worked very hard to get my credit rating where it is, and am about to purchase a house. I do not want this to go to collections. As I stated above, I have tried to contact the company and have never gotten a response.

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/24/24 I went to pay for parking on the app to park at a lot in New Westminister and it was loading really slow. When it finally went through I got two push notifications from my credit card saying that $12.00 was taken out. They double charged me for the daily parking. And it did not send a receipt to my email for either transaction. I emailed them asking for a refund of the additional payment and they sent me a refund form and told me to include proof (ie. receipt or credit card statement). I provided my credit card statement alongside the form. As of 03/21/24 they have not responded to that email or the two subsequent follow up emails. No funds have been returned.
  
  On 03/15/24 I parked at their New Westminister lot again. I paid for parking and it issued me a slip. **** *** **** ****** ** ****** **** *** *** ****** *** ****** ** *** ******** I have been parking at this lot for 5 months on and off and never had an issue aside from the app glitch so I did not notice that the machine issued me a "non-valid ticket" slip despite taking my $12.00 payment. I grabbed the slip as I always do and shoved it in my purse without looking at it. 5 hours later I come back to a $100 parking ticket ($50 if paid within 7 days). I was shocked as I thought I paid seeing as I saw the money come out of my account that morning. I emailed them a dispute providing clear evidence of what happened and they send me a copy/paste email of stating I did not pay for parking and the ticket is justified as a result. Decision is FINAL. They told me to pay within 7 days of the email or pay $100 or face collections if not paid. No mention of the $12.00 they charged me that day. No apology for the inconvenience. Nothing.
  
  **** ****** *** ** ********* ** **** ******** ** **** *** ***** **** ** ***** ****** ****** *** ***** ********* ***** *** **** ******* ******** *** * **** ****** ******* *** **** *** ** * ****** **** ** **** ***** ******** ********* ***** **** ** ****** *** *** ****** ** ****

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 11, 2023I made a payment through the new parking app for parking at *** ****** **** **. I made a mistake in my car license number. A ticket was issued for $100, ***** ** ************* 
  I immediately emailed the company with all the documentation explaining the issue.
  Dec 29, 2023 a request was made for all documentation (even though it had all been sent Dec 11).
  Jan 29, 2024 a judgement was issued acknowledging the payment and charging an arbitrary $39 administration fee. The notice was sent by email with a 7-day payment date. I missed the email - it went into my junk folder.
  Feb 14, 2024 I discovered the email, and attempted to pay the charge. The amount was now $175. I called the company in BC and attempted to resolve the issue unsuccessfully.
  Feb 15 2024 I mailed a cheque for $39 in good faith.
  Mar 21 2024 I received a notice by mail (dated Mar 12 2024) returning my cheque, demanding $100 *********** to send the amount to a collection agency, if not paid within 30 days.
  Mar 22 2024 I mailed a cheque for $100 paid under protest with a letter disputing the charge.
  I was never issued an invoice for the charge. The amount of the charge was not explained. If the charge had been sent by mail, with a reasonable time allowed for payment, I would have paid the $39. on time.
  I would like a refund of $100.

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction Was December 26, 2023 at 4:04PM EST.
  
  I received a statement in the mail on February 8, 2024 from Precise ParkLink Inc. advising that I owe them $49.00. No reason for the charge was provided other than this amount was outstanding for my vehicle license plate. No ticket was received on December 26, 2023. I contacted their office via email to dispute the charge as I know I paid for parking on that day and have the ticket to confirm the date and time my parking was valid for. All this information was sent to Precise ParkLink Inc. in my email as requested.
  
  On February 28, 2024, Precise ParkLink Inc. replied saying "After review of your parking invoice # *******, it has been found to be issued correctly. Your vehicle was parked in a no parking area". They provided no proof or even picture to show that my car was in a no parking area and have ended communication as they say their assessment is final. I know for a fact I was not in a no parking area as I have been parking in the same spot in their lot numerous times. I have photos to prove that the spot is not in a no parking area as there are designated lines to indicate it is a spot and there are no signs to say that it is not a no parking area. I'm there at least twice a week and have never in 7 years been given a ticket for parking in that spot. They are now *********** to send this charge to a Collection Agency and add additional fees for any late payments.
  
  There is no other way for me to contact or escalate this dispute. I should be given the chance to dispute this and given the proof have any invoice dismissed. Precise ParkLink Inc. should be able to provide me with at least evidence of any type of infraction in their review which they did not.

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collections notice regarding apparent parking tickets from 2017-2020 from my place of employment. My parking pass comes right off my paycheque. One of the issues is that the pass was very poorly designed - it was large and paper - it blocked the view when driving so my spouse would take it down - eventually the neck broke and despite taping it repeatedly, it would often fall down on the seat. I had spoken to the company about this regarding the first 2 tickets and took photos of my pass visible on the seat - they said they would waive them (obviously they did not). I do not recall getting any further tickets and I did not receive an apparent "final bill" in the mail stating that I owed any amount prior to receiving the collections notice (3 years after the apparent final violation?!). I attempted to contact the company NUMEROUS times via phone and also submitted online communication repeatedly for 2 months. They were completely unresponsive. I finally sent them a letter in the mail and stated I would not pay until I had communication from them and could discuss the issue via phone. They sent me a letter in return stating my parking violations - of course no attempt for actual communication regarding this was made. They essentially put you in a situation where you have no choice - this is my place of employment and I do not want issues for the next 20 years or fear of my car being towed. I have paid the full amount, which is not even anywhere close to the amount matching the supposed initial invoices ($245 vs $620); there is no explanation of the drastic price difference, and their online payment system will not allow you to specify how much you will pay. **** ******* ** ********** ******** * ** ********* *** ****** ** **** ****** ********** ******* ** ***** ***** ** *********t. Their machines also FREQUENTLY break down and patients end up in a battle with the company when they attempted to pay, but couldn't.

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Parking Violation #8SC038U
  - Date of violation 11-28-2023
  - Address where violation was issued:
  - **** *********y high St. Burnaby BC, *** ***
  
  - To whom it may concern,
  
  I would like to appeal a violation issued by Precise ParkLink for above ticket on my son's behalf and request for a refund of $53 which was paid.
  
  My son is a *** *** student. He has been parking at Precise ParkLink lot since Sept 2023 because no more *** monthly parking passes were available.
  
  On Nov 28, my son parked his car as usual but he was having issues paying for parking via his cell phone after multiple attempts. He finally paid via a laptop after he got to his class.
  
  However, he received a $100 violation notice from Precise ParkLink. He disputed the violation online and got a reply from Precise ParkLink that the decision is FINAL and they lowered the violation amount to $50 if paid within 7 days. The reason is a 12-minute gap between the violation issuance and payment confirmation. The violation could have been issued as soon as he left the lot for class so 12 minute gap sounds about right. He called to explain but was denied again so my son felt powerless with their decision. I am making the same appeal for Precise ParkLink to reverse the violation.
  
  I couldn't reach a live person after calling ###-###-#### and ###-###-####/1380 countless times (just busy signal and hangs up) and there is no voicemail thus my decision to contact your organization to communicate with Precise ParkLink for a refund.
  
  It upsets me that a company would target a student who has been paying at their lots and never received a violation from Precise ParkLink. The intent to pay was there but he couldn't pay due to technical difficulties. The fact is he paid for parking and was forced to pay another $53 on top of what he's paid initially ($50 + 3 transaction fee). Even a judge will consider the situation, payment/violation history of the person before his verdict.
  
  
  Thank you for your assistance,
  ******