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Business Profile

Retail Stores

Lastman's Bad Boy

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Lastman's Bad Boy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lastman's Bad Boy has 17 locations, listed below.

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    Customer Complaints Summary

    • 444 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We agreed to purchase a fridge and stove in Dec 2022. They were to be delivered no later than early Feb 2023. Our flexiti account is not to be charged until delivery. Our fridge was delivered late but delivered. We have tried multiple times to get info on stove delivery and they keep pushing the date out. We requested to cancel the order and were told we can’t because it was custom. It was not a custom order. They are now saying end of May for delivery and we have found they charged our flexiti account and we have not received the product!! I have tried contacting head office and no response. They have changed the date so many times we have no confidence it will come end of May. Please help us.
      The account is under **** ********. Same address.
      Phone **********

      Business Response

      Date: 10/05/2023

      This issue has been closed. The refund request has been
      denied as all sales are final. As per our records this is a TBO (To Be Ordered)
      product which means it cannot be cancelled. Bad Boy has placed a special order
      for this product and the order has already been placed to the manufacturer.
      Customer can continue to call the Kingston store to get ETA (estimated time
      arrival) for this product. In addition, the charges are applied on the purchase
      date not the delivery date so the billing adjustment request is denied. Thank
      you.

      Customer Answer

      Date: 10/05/2023



      Complaint: ********



      I am rejecting this response because:

      We were told flexiti account would not be charged until delivery. Also we were told delivery would be at latest February. Now store is telling us June. How can we be charged for a product not received? We have no confidence at this point the product will ever be received. It is in stock at other stores in Kingston. We want the order cancelled we are a family of 5 with no working oven. Be reasonable. 

      Sincerely,



      ****** *****

      Business Response

      Date: 25/05/2023

      This issue has been closed. We stand firm with the
      resolution. The refund request has been denied as all sales are final. As per
      our records this is a TBO (To Be Ordered) product which means it cannot be
      cancelled. Bad Boy has placed a special order for this product and the order
      has already been placed to the manufacturer. Customer can continue to call the
      Kingston store to get ETA (estimated time arrival) for this product. In
      addition the charges are applied on the purchase date not the delivery date so
      the billing adjustment request is denied. Thank you. 
    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 15/23, I purchased a ********* Electric Range online. Nothing indicated the product was not in stock or unavailable. After they took full payment for my item, they called to say it was not in stock, and that it would be delivered in mid-April. I asked for a refund instead, but was told that “All sales are final” and they could only offer store credit. They would not forward me to a manager.
      They offered to refund the taxes for the delay. They took my credit card info, but only refunded half
      I contacted them in mid-April, having heard nothing about my product. Then I was told it would be end of April for delivery. Emailed them again about delay, and about missing half the refunded taxes, no reply.
      Contacted today via online chat and 2 phone numbers - now I’m told their supplier won’t have it until May 17, then 2 weeks until they have it, and then arrange a delivery date. Still no managers available to speak to, and the only line I get is “All sales are final”
      As far as I’m concerned, **** ** *****. They took payment with the promise of a product that they do not have, and have repeatedly pushed back when it will be received. I don’t know how they are still in business
      Order # is **********
      I’ve included the email they sent me, and my reply which they fully ignored

      Business Response

      Date: 10/05/2023

      This issue has been closed. The refund request has been
      denied as all sales are final. As per our records this is a TBO (To Be Ordered)
      product which means it cannot be cancelled. Bad Boy has placed a special order
      for this product and the order has already been placed to the manufacturer.
      Customer can continue to call our customer service line to get ETA (estimated
      time arrival) for this product. Thank you.

      Customer Answer

      Date: 11/05/2023



      Complaint: ********



      I am rejecting this response because:

      They have failed to respond to my emails or return my phone calls. Upon calling again this morning, all I could be told was to keep waiting. When I requested to speak with a manager, she told me she didn’t have the technology to transfer the call. I asked if there was a manager in the building, I would wait on the line and he could speak on her phone. She left for a few minutes, then came back to tell me he was “in a meeting” and hung up on me.

      May 15 will be 30 days past the original agreed delivery date, at which time I will be pursuing legal action against them if they cannot give a definite date for delivery or give me a full refund.

      This is not a custom-built piece of furniture or special order item, so there is no reason it can’t be canceled, or sold to another customer. There was nothing in the ad to indicate it was special order or would be delayed 6 weeks or more past the original delivery date, which was already a lot slower than other companies. I could have ordered and had it delivered twice from your competitors.




      Sincerely,



      ****** ****

      Business Response

      Date: 25/05/2023

      This issue has been closed. We stand firm with the
      resolution. The refund request has been denied as all sales are final. As per
      our records this is a TBO (To Be Ordered) product which means it cannot be
      cancelled. Bad Boy has placed a special order for this product and the order
      has already been placed to the manufacturer. Customer can continue to call our
      customer service line to get ETA (estimated time arrival) for this product.
      Thank you. 
    • Initial Complaint

      Date:30/04/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bundle of appliances (washer, dryer, fridge, dishwasher, built in oven and induction range) on November 11, 2022. I was told that i will get the washer and dryer for sure by the end of the month as they are getting this shipment as we speak and I would have to wait for the rest of the appliances until January. It is now April 30th and I only received the washer in March (no drier). I have called numerous times and every week after they put me on hold for minutes (10-20min) they claim that the order is coming in a couple of weeks. They would have had these items already, but they are moving warehouses and are not accepting new orders until the new warehouse is ready to receive them. I am still getting the same responses, where the product is coming in a couple of weeks for the last 3 months and every time I call it's a later date. I have not had a kitchen since August, my renovation is delayed and I still use the laundromat. ** * ****** ***** ******** ********* ***** * ***** **** *** **** ***** **** *****  It's been 7 months and everyone is avoiding me and saying they don't have the authority to do anything and there is no refund policy. I was asked to sign a special order form so that there can not be a refund. There is nothing special about this order except it was a bundle special. I asked to speak to the district manager *** several times, he is either not available (busy with clients) or just left and although I requested a call back, I am not getting any responses. I am always being put on long holds (the longest was 35min) *** *** ******** ******* ***** **** ** *** ***** **** **** *** ****** ****** *** ******** ***** ******* *** *** ****** **** ******* *** ********** **** ** *** ******* **** *** * * **** ****** *** ***** ** ** * *** ****** I just want my refund so I can purchase the appliances somewhere else.

      Business Response

      Date: 05/05/2023

      This issue has been closed. The refund request has been
      denied as all sales are final. As per our records these are TBO (To Be Ordered)
      products which means it cannot be cancelled. Bad Boy has placed a special order
      for these products and the order has already been placed to the manufacturer.
      Customer can continue to call the Ancaster store to get ETA (estimated time
      arrival) for these products. Thank you.
    • Initial Complaint

      Date:27/04/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date: Sept 19/2019
      Amount Paid: 1086.00
      What the business committed to provide: Gold Standard Warranty (Purchased)
      Nature of Dispute: Requested repair under gold standard warranty in line with warranty for issues with couch - Company didn't even see photos and refused claim that was within time frame.
      Has business tried to resolve issue: No, they just denied the claim without seeing photos and would not even look at the couch that has multiple issues. Stating that multiple issues is why they have the right to deny repair sight unseen.
      invoice number ******* for this purchase.
      Please note it is hard to show many of the issues in pictures as it is more of a inside the couch issue.
      The springs in the cushion as if they have uncoiled inside. This makes it very uncomfortable and not a spot someone can sit any longer.
      The corner cushion which has concaved in on itself. You can no longer sit in this area of the couch either. If someone sits on this spot you sink right into the couch itself instead of sitting on it you are sitting in it.
      The separation of the support for the centre portion of the couch that connects to the long side. I am not able to take a picture of the support itself as the backing doesn’t peal away up in that area. Whatever is used to hold the support that goes from the base up to the top of the back side of the couch has separated.

      Business Response

      Date: 05/05/2023

      This issue has been closed. As per our records the claim was
      denied for accumulation of issues/damages (customer reported multiple issues at
      the same time). A service agent and the service department manager reviewed the
      claim and the resolution was still the same (claim denied for accumulation). As
      a gesture of goodwill the customer was told that we can pick up the sectional
      pieces having issues with the backrest support for repair here at our
      warehouse. However, with this option the customer was told that if for any
      reason the issue cannot be repaired, the product will be left as is and Bad Boy
      will not take further action for these issues. Customer rejected this option.
      If the customer reconsider their decision, all the customer needs to do is to
      contact us back so we can schedule the pick-up. Thank you. 

      Customer Answer

      Date: 05/05/2023



      Complaint: ********



      I am rejecting this response because:

      See the attached Solid Gold Warranty that Clint at head office Lastman's Bad Boy sent me that I purchased and never received at time of purchase as Dorothy the sales staff was new and missed this step. There are lots of limitations to the warranty but, no where does it mention that multiple issues would cause a denial of claim and store staff at the Kingston site when contacting them were the ones that directed me initially to inform in the email sent for warranty claim all of the issues with the couch. I was doing as directed even though I was calling about the separation initially to the Kingston store for direction on how to place the claim. Bad Boys was informed of this and when speaking to them on the claim matter and Jaun stated to me that I have no proof that the Kingston staff said that. They do not record store level so, I have no proof thus: unsaid but implied I am ***** about what  Anantha stated to me when speaking to them at the store level in Kingston initially. I should not need to record all conversations and if conversations are going to be in question and the company is going to require the voice recordings to prove a customer isn't ***** then they should record them at all levels. 

      Again, my claim would have only been for separation if the Kingston staff had not have directed me to provide all issues: 

      Picture separation: 
      In this picture you can see the separation of the support for the centre portion of the couch that connects to the long side. I am not able to take a picture of the support itself as the backing doesn’t peal away up in that area. Whatever is used to hold the support that goes from the base up to the top of the back side of the couch has separated. The support has come unattached. It is not broken or snapped in any way but, is a clean separation of the support from the base. At this point there is just a loose support sitting inside the couch which has caused in the picture a separation from being level with the other side of the couch at the connection point. You can not sit back on this side of the couch at all due to this issue. 

      In fact: the above is a valid claim under the warranty document provided: Comprehensive Plan coverage "Mechanical failure": Structural Frame, joints, springs. lifting of solid wood or bending of metal parts. I cannot see inside but, there is a separation that is clean and it is a failure of the building as something has let go.

      Fact: The company is not complying with a paid program that cost $200 with tax and the required purchase of treatment products for the fabric in order for the purchased plan to be valid. I did this and treated the couch to ensure valid coverage. I was offered a good will gesture that I did not decline as the company at head office level has recordings of. I have not accepted this option as Clint at head office was supposed to review and reply to an email of re-evaluation as of Friday April 28/23 that has gone unanswered to date. Also, not sure if I should except this as realistically I should be offered in home repair service by a technician and if they are not able to repair a replacement part and if not able to provide a replacement part then an amount equal to the original purchase price of the product less the corresponding percentage of 60% as in the range of the 37th to 48th month of ownership. As per section 6 E of the warranty documentation. Nothing is mentioned about accumulation of issue causes a denied claim and the claim I was going to make before speaking to store staff was just the separation. Despite the concave and spring issue would also fall under the terms listed in the warranty comprehensive plan. It is not that these issues are not valid issues but, just that I have more then one issue at a time? This is not in the terms and I will continue to fight this as it is a valid issue. 

      The Government has a website where you can escalate issues and they will investigate the company. I may have to take this matter further before considering accepting "a good will gesture" that should actually be a valid claim offering. This gesture was told to me in detail by Jaun and recorded at the company that they would remove my couch middle section from my home, take it to the warehouse, try and repair it but, could not guarantee how the repair would look, that they would be able to complete a proper repair, no time frame was given on how long this would take, where the warehouse was or when I could expect it back. If the repair was not done to a quality standard too bad they would not be responsible, there would be no additional offering and no additional claim would be allowed. Basically, I have this couch under warranty for another 15+ months and no additional claims can be filed if something else goes wrong or the repaired issues comes back. This is why I have not declined or accepted this "good will Gesture" Both because of the above details in the paragraph and the fact it is a valid claim under warranty and I am not done pursing a resolution.

      Jaun also made it clear I was denied on the claim and there is nothing the better business bureau an do to force the company Bad Boys into doing anything about the matter - this communication was by phone and is recorded at head office level. I have saved all email communication and will pursue additional measures if needed as I now have the warranty document that shows my claim is valid and should not have been declined. 

      I have ******** all of the email communication in a Word document had with this company for additional back-up as this is all I have access to on communication. Clint still has not gotten back to my email as of 05/05/23 1:47pm.



      Sincerely,



      **** *******

      Business Response

      Date: 25/05/2023

      This issue has been closed. We stand firm with the
      resolution. A service agent and service department manager reviewed the claim
      and it was denied for accumulation of issues/damages. By reporting multiple
      issues at the same time, the customer did not comply with the warranty terms
      and conditions as each issue needs to be reported within 14 days of first occurrence.
      All these issues could not have happened all at the same time (the 14 days
      policy is included on the warranty terms and conditions brochure). As far as we
      are concern this claim is closed. Thank you.
    • Initial Complaint

      Date:25/04/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Purchase date 18 Dec 2021
      - I paid $2872.31 for a set of stackable ********** Washer and Dryer plus Gold Extended Warranty by Lastman's Badboy
      - For an additional $328.88, Lastman's Badboy sold me an Extended warranty for 4 years.
      - I had a problem with the dryer. I called the phone number on the file and they said I can only request a service through email. I sent an initial request on April 2nd 2023. Then I sent a follow up e-mail on April 12th. I sent a third reminder on April 19th. They have refused to send me even one single response. I received no reply from the company. When I call the store phone number, they say that the management/owner of the company is looking at my request.
      - There is no response or no attempt by the company to contact me and acknowledge my request or give me a schedule for the repair.
      - Purchase order tracking number is *******, dated 12-18-2021.
      - * ******** **** ** ** ****** *** ******* *** ******** *** * **** ** *** ******* ***** **** *** ************* *** *** **** ******** *********

      Business Response

      Date: 05/05/2023

      This issue is still outstanding. As per our records a work
      order has been created and is in the approval process. Customer can contact the
      service agent directly at ******************** or by phone to the direct line at ************ to obtain update on the claim. Thank
      you.
    • Initial Complaint

      Date:24/04/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Date Of Purchase : 19-March-2023. from Lastman's BAD BOY Superstore London address is:1040 Wharncliffe Rd S, London, ON N6L 1H2
      2. Amount: $3200.
      3. Product: ** 4k smart tv ***********.
      4. Order Number: ******* *. I purchased it On 19th March and after 30 days also I have not received the product. I Followed up with the business on 29th March and they said to wait until 1 month from the date of purchase now it's been more than a month I have not received the product and upon asking for a refund, the business denied a refund. when I talked with the manager he said he will call me but the refund will not be given. * ***** ***** **** ******** *** I want a full refund from them. Please help me to get my money back as I have a little kid and for the last month, we are not able to get any entertainment and our money got stuck.
      I have heard that BBB helps customers like us whose money got stuck with such businesses **** ***** ******* ******** ******* *** ***** ***** *********** ****** Looking forward to getting your positive response soon on this matter.

      Business Response

      Date: 05/05/2023

      This issue is still outstanding. Taking into account that
      this purchase was made at the London store, the customer will be required to
      contact the store to resolve. Customer can escalate the issue with a manager
      within the store if needed. Thank you.
    • Initial Complaint

      Date:21/04/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order No: *******
      Order Date: 16th March 2023
      Branch: Whitby Lastman's BadBoy
      Product : Dining Table
      Issue Description: I purchased a $2K+ Dining Table and it was delivered as damaged. I have contacted BadBoy couple of time to follow-up through email/calls but no result. Every time saying they are waiting for manufacturer's response. Even I asked them to take back the product and refund if they can not fix the product , but no reply. They never have a proper ETA of this issue .

      Business Response

      Date: 28/04/2023

      This issue is still outstanding. As per our records a
      service agent has been assigned to this claim. Customer needs to contact the
      service agent directly at ******@********.com or by phone at ************ ext. *** to obtain update on the claim. Thank you. 
    • Initial Complaint

      Date:20/04/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on March 6, 2023 for three appliances (range, dishwasher and a fridge). The first two appliances were delivered but the fridge (as I was told by the Bad Boy's office) was on a back order and was supposed to be delivered in 4 weeks from the date of the order. Today is April 20, 2023 and I tried to track down delivery of the fridge but received a message that my order # can't even be found. I tried to contact Bad Boys by phone and email to no avail. I would like to receive a response from the company with confirmation of my order still being active, and ETA on the fridge. There has been no response from the company as of today.

      Business Response

      Date: 28/04/2023

      This issue has been closed. As per our records this is a TBO
      (To Be Ordered) product. Bad Boy has placed a special order for this product
      and the order has already been placed to the manufacturer. Customer can
      continue to call our customer service line to get ETA (estimated time arrival)
      for this product. Thank you.
    • Initial Complaint

      Date:19/04/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought a fridge and stove Jan.4/23 and was told 6-8 weeks delivery. then told it would be 10 weeks. then told it would be 12-14 weeks. guaranteed delivery April 14 by staff at store , showed us email from manufacture. now they emailed stating fridge might arrive mid May/23 and stove will be sometime in June /23but no date. they made us sign not to cancel , but they can't deliver as promised and will not refund our money. it was just over $5000 .

      Business Response

      Date: 27/04/2023

      This issue is still outstanding. As per our records the
      customer has been provided with an ETA (estimated time arrival) for these
      products. Customer should continue to call the Kingston store to obtain update
      on the order. As for the refund request, the customer will need to contact the
      Kingston store to resolve. Thank you. 

      Customer Answer

      Date: 27/04/2023



      Complaint: ********



      I am rejecting this response because: they keep lying at Kingston store. they tell us it will be delivered at a date which they change every 2 weeks. Kingston store states head office has to refund money. know one will tell us the truth.



      Sincerely,



      **** *****

      Business Response

      Date: 05/05/2023

      This issue has been closed. We stand firm with the
      resolution. As per our records the customer has been provided with an ETA
      (estimated time arrival) for these products. Customer should continue to call
      the Kingston store to obtain update on the order. As for the refund request,
      the customer will need to contact the Kingston store to resolve. Thank you. 

      Customer Answer

      Date: 12/05/2023



      Complaint: ********



      I am rejecting this response because: i do not trust Bad Boys, have been lied to over and over. tell Toronto office to let Kingston refund our money . why should we be told we have to keep waiting when we paid in full. "" just want to be rid of Bad Boys from our life''.



      Sincerely,



      **** *****

      Business Response

      Date: 25/05/2023

      This issue has been closed. We stand firm with the resolution.
      Customer should continue to call the Kingston store to obtain update on the
      order. As for the refund request, the customer will need to contact the
      Kingston store as all refund request needs to be made and approved at the point
      of purchase. As far as we are concern this claim is closed. Thank you. 
    • Initial Complaint

      Date:18/04/2023

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a full 3 piece living room set February 21st, 2023 from Bay Boy online. I paid $5388.00 on my ******** ******* credit card. The site and confirmation estimated 6-8 weeks, however in that time I have not gotten any updated unliked promised. I cannot get in touch with customer service, no one picks up and when I get someone they just keep playing transfer tag. And won’t answer any questions, I get non answered and/or having the call dropped. Calling an actual brick and mortar store they claimed they couldn’t find anything, but then they gave me a new “tracking” number that didn’t do anything. My original order number is #**********. I just really want my furniture delivered, and if they can’t for whatever reason I would like a refund to my original form of payment.

      Business Response

      Date: 27/04/2023

      This issue has been closed. The refund request has been
      denied as all sales are final. As per our records this is a TBO (To Be Ordered)
      product which means it cannot be cancelled. Bad Boy has placed a special order
      for this product and the order has already been placed to the manufacturer.
      Customer can continue to call our customer service line to get ETA (estimated
      time arrival) for this product. Thank you.

      Customer Answer

      Date: 27/04/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *********

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