Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

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  Rogers Communications Inc.

  1600 4710 Kingsway Burnaby, BC V5H 4W4

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  Rogers Communications Inc.

  16 Floor 4710 Kingsway Burnaby, BC V5H 4W4

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  Rogers Communications Inc.

  1320 Trans Canada Hwy W # 114b Kamloops, BC V1S 1J2

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  Rogers Communications Inc.

  450 W Georgia St Vancouver, BC V5B 1Z3

Review Details

• Review fromAndrea F

  Date: 15/01/2025

  1 star
  I have separated from * ********** spouse *** ** *******. His name is the account holder for our Rogers cell phone contract and plan. I have a phone with this account but it is registered in his name. I am the person paying the monthly ********** bill for this contract, which expires in March/25.
  In discussion with a Rogers representative, I have been told I NEED HIS PERMISSION to remove my name from the account and discontinue the contract upon expiry in Mar/25.
  * ****** ** *** **** ***** ** *** ***** *** ***** ******* ** ** **** ***** ****** ******* ******** ** ** *** I've been paying the cell phone bill since we separated a year ago, to avoid any trouble. I had the clearly mistaken belief it would all be simply be sorted out upon the expiry of the contract.
  To be told by a cell phone company that I am not allowed to remove my cell service from the shared account...even if I move it to another Rogers account...without the account holders PERMISSION is not only absurd, it is abhorrent. ** *********** *** ******** ***** ********** ** ******* ******* *************. In speaking with the cell phone representative, he was sympathetic to my situation, he spoke with his manager, the response was the same - it cannot be changed without his permission. * ** ****** *** **** ** ******* ******** ** **** ***.
  Rogers, all I want is my name removed from the account. To cease the payment of the bill by MY credit care upon the natural expiry of the contract. To have my service under a new Rogers account.
  * ** * ** **** *** ****** *** ****** *** *****  I need permission to change my cell service from the account holder? What difference does it make to him? Remember, I'm prepared to use the cell plan within the very same company. I need his permission to remove my own credit card from his account? There absolutely has to be a resolution that does not require me to speak to him for permission.
  ******* *** *** ******* ** ****** ***** ** *** ************

• Review fromKatherine W

  Date: 13/01/2025

  1 star
  The Rogers sales practice is discriminatory. My husband (for unknown reasons) is able to obtain an 80GB for $55/month plan, but apparently that is not available to me (again, for unknown reasons). The best I can get is 120GB for $80. This is discrimination..there should be equal offerings available to all subscribers.

• Review fromLucille M

  Date: 10/01/2025

  3 stars
  We spent over 3 hours at the St vital location today to upgrade my husband’s phone. I understand they had to review our current plan but it should not take an afternoon to get answers. They kept talking about this promotion or we could do this to get another deal. They do on purpose to confuse everyone with this add in, minus this amount and for three months it will cost this, then the next seven months it will go down by this amount, then for the remainder of the contract up to this amount. What???? We were frustrated by all this and only wanted the best deal with the final monthly cost. Please Rogers simplify this process!

• Review fromAmy O

  Date: 02/01/2025

  1 star
  I have been a loyal Rogers customer for 10 years and have always been impressed with their service until the past few months. I called them to add a second line to my account and asked them if I had to pay for the service fees and they promised they would be waived out. I got my bill for this month and they show up on my bill. I called them and asked them why I was charged 70$ for service fees when they promised to waive the fee and they told me I would be credited 10$ every month off of my bill for 7 months ? I told them I couldn’t afford to pay 70$ of service fees plus my current plan and they refused to refund the 70$ off of my bill. They are not an honest company and don’t care at all about their customers, even less their loyal ones. It’s a **** ********* practice to take money from their customers and to then give it back in partial payments…. we’re talking about a billion dollar company here. Very ********* with their company values and would not recommend them to anyone. I’d rather give my money to a company that values me as a customer.

• Review fromRon S

  Date: 23/12/2024

  1 star
  Was tricked into a plan believing I was going to own the phone when the plan was finished. I asked and was told specifically that I would own the phone if I paid the higher amount. The plan just ended and now they want the phone back or $400 more dollars. No help from costumer service. Another Roger’s cancelation. *** *********** **** *** ******* Don’t believe what the salesperson in stores say. Double check bills.

• Review fromNicole K

  Date: 09/12/2024

  1 star
  Cancelled my services because they couldn’t be brought over to my new apartment. Have tried returning the modem and every time I call to get the waybill sent it’s never sent and then I start going to collections and they are trying to charge me 250$.They also called so many times to try to keep me as a customer when I physically can’t keep their services. There clearly isn’t an issue with my email for the way bill because the bill keeps being sent. ***** *****

• Review fromdesmond m

  Date: 06/12/2024

  1 star
  Fido is ******* ********* *** giving **** * runaround to get their money back. The forced me to migrate to Rogers internet, after they no longer offer that service.
  I had a PAD, autodeposit on a monthly basis. After migration they continued to withdraw money for 4 months, until I got them to stop. Now they owe me $216.58 and I cannot seem to get it. Every time I call I get a runaround about their apparently insane internal processes that cannot process a credit from front office to back office. So here I am since July try to get them to stop taking money out and paying me back. I spent over a weeks worth inhrs on the phone trying to get it resolved. their file a complaint or contact by email for a complaint is useless! I also have a mobile active account, they cannot credit that account because their insane processes do not allow that. I wonder if I can owe them 4 months and give them a runaround like this.

• Review fromAllan S.

  Date: 06/12/2024

  1 star
  * **** ** **** *** ******** *** **** ** **** **** ******* ******* *** **** *** ***** ***** *** *** ******** ** ** *** **** **** **** **** ** ** ******* **** *** **
  We were with ****** Wireless (very few complaints), but they are ceasing operations and recommended switching to Red. It was supposed to be quick and easy, but instead, it has been absolute hell, and now we have been left without phone service completely. ** ******** we rely on cell service when we travel outside of our house. We are now trapped inside without communicating with our friends and family.
  This all started when Red got our order mixed up. We wanted two lines. I have a phone so I'd just need a SIM. My wife's phone is old so we ordered a phone and a SIM for her. The phone arrived with one SIM. When placed in the phone it showed the wrong phone number (we were supposed to be able to keep our old number) and it displayed my name, not hers. My phone hasn't worked for a long time now. They replaced the SIM but it still doesn't work.
  This has been going on for almost two months. *** **** *** ***** ***** **** ***** ***** ***** ****

• Review fromSandra C

  Date: 23/11/2024

  1 star
  Subject: Unfair Charge and ********** Sales Tactics
  ** **** ** *** ******** * ** ******* ** **** * ****** ********* ******* Fido regarding an unfair charge and poor customer service experience.
  First, I was charged $4.25 plus tax for mistakenly dialling 411 instead of 311 (**** ** ******* ********* *** ** ** ********. This was an accidental error, not intentional, and I requested the charge be waived. Despite explaining the situation, my request was denied, and I was left feeling unsupported.
  In addition, during the customer service chat, I was kept on hold for over an hour while repeatedly being offered additional products and services, even though I had already explained my issue. It felt like I was being pressured to purchase more rather than receiving assistance for my original concern.
  As a loyal customer, I am disappointed in how this situation was handled. I request that Fido:
  Refund the $4.25 plus tax charge for the accidental dial.
  Review their sales tactics and ensure that customer service representatives focus on resolving issues instead of upselling during support interactions.
  Implement more accessible and understanding policies for individuals with disabilities, **** ** ********* to prevent this from happening to others. * ***** ********** *** ***** ********** ** ********* **** ****** *** *********** **** ** ******* ***** ******** ******* ********** ***** *** *** **** ********* ** **** ****** * **** ******* ** **** ******** *** *********** ********** **

• Review fromRobert G

  Date: 22/11/2024

  1 star
  They have * **** ***** *** enabled by a lousy User interface on the TV remote for Rogers high Speed five product.
  If you accidentally select a channel that has a subscription associated with it they will charge you for watching it, even if you correct the channel and don't watch it.
  If you complain to Rogers and try to have the charge removed, they will not remove it , saying you selected it (the best you can get is a credit to watch more shows that you don't want to watch).
  They are very good at using computers to detect charges, but not so good at using computers to verify that you did not even watch the show you are being charged for.
  ** ****** **** **** **** * *** ****** * * *** **** *** *** I always waste at least half an hour talking to these people - last time was 45 minutes - I think they stall on purpose, to hope you hang up and leave the issue (charges) in place.