Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rogers Communications has 22 locations, listed below.

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  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

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  Rogers Communications

  333 Bloor St E 10th Floor Toronto, ON M4W 1G9

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  Rogers Communications Inc.

  115A 19705 Fraser Hwy Langley, BC V3A 7E9

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  Rogers Communications Inc.

  14A 650 W 41 Ave Vancouver, BC V5Z 2M9

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  Rogers Communications Inc.

  1600-4710 Kingsway Burnaby, BC V5H 4W4

Review Details

• Review fromBrad A

  Date: 27/02/2025

  1 star
  Rogers business for phone service is terrible to deal with now. First they made me get rid ofI have a device that I have been renting from them for a monthly fee, as well as another monthly fee for a device protection plan. In the 20 month, of a 24 month term, the phone is having issues. When I contacted them they instructed me to make a claim through the protection plan. However the protection plan people want an astronomical amount of money to process the claim, over $400, on a phone I don't even own. The phone is in prestigious condition and is not at all physically damaged. The Rogers agents have given me the run around about escalating the issue with the protection plan provider. Its Rogers phone they should provide me with a different rental to accommodate my small business issue. I have multiple lines with Rogers business and use the ****** program, but this might be the reason I start looking for other providers.

• Review fromSumeetpal S

  Date: 24/02/2025

  1 star
  I was approached by rogers employee and he explained the deal to me that I will pay the same amount that I am paying to other provider. When I was agreed for that and everything was done on their part, at the end he explained me that I got charged service fee $70 per line on my first bill and he also said that the fee charged will be waived off on the second bill but the amount was not waived off. And when I called rogers customer service about the issue, they said there employee didn't say anything like that and they won't waive the said amount *** *** **** ******* ********* *** **** **** ** ******

• Review fromHolly D

  Date: 22/02/2025

  1 star
  When Rogers merged and took over Shaw internet ( through *******), we remained on the old plan untill ******* could provide their own service. when the time came we chose to remain with *******. This was during the time the ****** **** Strike happened.
  The problem with being a mereged customer of ******* is that you can't track what Roger does on your account. For context equipment the belonged to Shaw (now Rogers)
  so we had to return it, it took longer becuase they wanted it shipped through ****** **** . After we paid what they told us the amount , we check it was $0, and assumed it was all closed in December.
  It's end of Feb now and apparently between now and then additional fees were added. Instead of sending us an invoice so we can pay Rogers sent it to a collection agency. What is this charge even for? Admin fee? Cancellation fee? Additional fee? I don't know where this comes from, they gave me the collection agency number to pay without a explanation??..... Yet they had the room to add instruction on how to return the modem if you hadn't.... ??
  If Rogers wanted to give me an impression to consider them in the future this ain't it.
  This merger has not provided good and better service or options to our family.
  I would never consider Rogers for any of our services or businesses because of this experience.

• Review fromNicholas B

  Date: 18/02/2025

  1 star
  ********** ********* did a cellular hardware upgrade in November, did it with Monthly financing like how most people do it, however Roger’s decided to charge me full price on a no term device , requiring an immediate payment of approx $1200 for the phone or they will cancel my services,
  ** * ******** ******* **** ** ********** ********** **** **** ** **** ** ******* ****** ** ** ****

• Review fromhesham a

  Date: 11/02/2025

  1 star
  I recently signed up for three new cellphone lines, each advertised at $35 per month. However, when the bill arrived, I was shocked to see they were charging $70 per line instead. After hours of frustrating back-and-forth with customer service, they finally agreed to adjust the price for two lines—but not the third. To make matters worse, they added a $70 activation fee for each line, even though I had confirmed there would be no activation fees before signing up.
  The customer service experience was a nightmare—unhelpful, disorganized, and completely lacking in empathy. Instead of resolving the issue, they kept finding ways to upcharge me, leaving me feeling misled and incredibly disappointed.

• Review fromJacquline S

  Date: 08/02/2025

  1 star
  Hi,
  I'm really devastated and want to say that rogers company made me broke. I have credit card debt due to them. It all started in 2022 dec, my worst decision to go with rogers. I was looking for a specific phone which was only available with rogers where I got MISLEAD AND TRAPPED with save and return phone.j From there it's a never ending huge bills from rogers. They have been charging my phone unnecessarily and I paid over $300 dollars for 2 phones under my account. I questioned them why I'm getting charged this much. These customer service doesn't know and dont have an answer for my question. They don't know anything. And when I traveled across the country and I turned the roaming off still I got a bill over 1200 dollars.
  Then i ended up paying over $400 dollars some months because my dad from US phoned me for few minutes and again mislead by the employee saying that international call is available or unlimited in my plan.
  Then after 2 years of spending over 10000 dollars for this phone which cost more than a second hand car, the plan came to an end but I was literally late by 3 DAYS to return the phone, they didn't take it back. Then I have to upgrade the phone with the same company which is ANOTHER BIG TRAP IM IN NOW. I was MISLEAD AGAIN BY THE CUSTOMER SERVICE SAYING THAT ITS CHEAPER THAN PREVIOUS PLAN AND NOW IM GETTING SO MANY BILL OF OVER $340. I have been bugging them to make me understand what's going on. They don't know anything. Now I can't change the contract because it's over 30 days that I had the new phone. And they don't have any cheaper plans either. *** ** * **** ***** *** I CANNOT AFFORD TO PAY 100S OF DOLLARS OVER A PHONE WHICH I DONT EVEN HAVE TO USE MUCH BECAUSE BASICALLY IM AT HOME.
  I really want a solution. I have huge credit card debt due to this company which I'm not able to pay off either.

• Review fromDenise R

  Date: 06/02/2025

  1 star
  I am out of the country for the winter. My husband died. I tried to cancel the TV service because I don't watch TV. Because this particular bill was in my husbands name I was unable to cancel the service. I offered to fax or email a death certificate. Nothing was acceptable. I need my phone so can't cancel the automatic bank payment. This is totally unacceptable.

• Review fromerlind X

  Date: 06/02/2025

  1 star
  Terrible Experience with Rogers Communications
  I recently closed my internet service with Rogers as I was moving. Since my service was on a pay-as-you-go basis with no contract, I expected a smooth disconnection. However, after canceling, I received a call from a representative claiming that I owed an early termination fee—despite the fact that there was no contract and no outstanding balance on my account (as confirmed by Rogers’ own representative, Sandra S).
  To make matters worse, the representative pressured me to transfer my service to the new resident of my condo, which felt completely inappropriate and unprofessional. When I refused, they continued pushing until I had to end the call.
  This experience was frustrating and misleading. If you're considering Rogers, beware of their ********* tactics and unexpected charges—even when they claim you won’t have any. I would not recommend their services to anyone!

• Review fromJeannine B

  Date: 03/02/2025

  1 star
  So upset. We had the whole family with Rogers. Recently my husband and Ii switched. More recently we asked our daughters to pay their own phones as they are all adults *** **** *********** ** ******* *** ********* **** ***** * ****** ** ***** ** *** ******* ** ****** *** ******** ***** ** **** *** ** **** ****** ** *** **** *** ** **** *** ** **** ******* * ** *** ********** ** ** *** *** ** *****. Our one daughter canceled her phone and went to return it and was told that she could not return it to the store that she had to return it by mail. However, we were told that she had to go to the store to return it by a agent from Rogers. Both of these times we were told that once the phone was returned we would be reimbursed for phone. We are now told that we will not be reimbursed that the phone cannot be returned. I am very upset about this *** ** ** ** ******** Why be with the company that gives you so many different answers and the runaround. We were told that the phone was canceled too early. This is such a runaround and unbelievable. And to not give a customer appreciation leeway ********** ** ******** *** ** ********** *********** ******* ** * ********* *********. Unbelievable. They do not care about their customers at all, only the money they are getting from their customers.

• Review fromAlana C

  Date: 15/01/2025

  1 star
  Rogers is an inaccessible organization. There is no way to contact them by email or phone. There only mode is a chat services which frequently times out and wait times are 60-90 minutes minimum. They charged me $70 in fees for an auto-payment error without any effort to contact me prior to understand why the payment was declined. The service representative blamed me for seeking more accessible options saying that I should learn how to use self-service systems because everyone else can do it. This is not a company that cares for it's customers, as was evident in the ****** ** ********** *** long wait times.