Complaints

This profile includes complaints for MDG's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  MDG

  2940 Bristol Cir Oakville, ON L6H 6G4

• 

  MDG USA Inc.

  Columbia, MD 21045

• 

  MDG

  687 Gardiners Road, Unit 6 ** MAIL RETURNED ** Kingston, ON K7M 3Y4

• 

  MDG

  Edmonton, AB T5T 6G7

• 

  MDG Computers

  1771 Carling Avenue Ottawa, ON K2A 1C9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/2/25 MDG sent a request for funds. My payment date is for the 3rd of every month. Due to them sending the request for funds early my bank has charged me an NSF for the 2nd time dealing with them.
  
  I called their 800 number just to be told that they will send a payment request early, and that they already have. But they don't actually pull the money until the payment date.
  
  This request for funds makes the bank look at your balance to see if you have the funds available. If you do not you get hit with a NSF fee. I now owe the bank $100 for the NSF fees because MDG decided to send the request early.

  Business Response

  Date: 25/04/2025

  Thank you for bringing this matter to our attention. We understand your concerns and have tried to contact you directly to together more information and ensure that your payment experience is smooth.
  Please feel free to reach out, we're here to help.
  Sincerely,
  MDG

• Initial Complaint

  Date:01/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like some one to contact me regarding MDG I have bank statements emails credit reports showing false information i have over paid over a 1000 dollars on 1700 as of date I have paid 3700 and still owe they say 8 or so more payments they have me mixed up with two orders only one I received * **** ***** ***** **** * ******* **** *** *** *** *** *** *** ** *** *** ** *** ** ******** ** ** ****** *** ** ****** * ***** ** ********* ***** ******** * **** **** ***** **** *** *****

  Business Response

  Date: 11/04/2025

  Thank you for reaching out. We’re currently reviewing the details of the account and will be contacting the customer directly as requested. We appreciate the opportunity to look into this matter 

• Initial Complaint

  Date:11/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this Tv and *** bundle on 07/26/2022 and have documents showing price shipping and total . bur 3 years later still paying. * *** ** I had to asked customer service for the documents showing interest rates and etc.

  Business Response

  Date: 21/03/2025

  Thank you for reaching out. We have conducted our investigation and can confirm that the balance on your account is correct and charges were applied in accordance with the terms. Our team has attempted to reach you directly to address any concerns, unfortunately without success. Please provide us with a preferred contact number and a convenient time, and we would be happy to help.
  Sincerely, 

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31st this company reported to my credit report. There has been no report since December although by email that said they just updated, asked me to check. I told them it was not updated and they never returned my email. It seems like weeks go by till a payment goes through. I have paid a significant amount of money to pay off this account and I would like this reflected in my credit report.

  Business Response

  Date: 14/02/2025

  We have communicated with the customer directly and provided the necessary clarifications regarding their credit reporting concerns. Credit bureau updates follow standard reporting cycles. If anything further is required, the customer is encouraged to reach out at any time.

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/19/24 Was the date of order. I received my order on 1/6/25. Items were being transported from CA. I purchased Two tvs one 55 inch Samsung Tv and One 75 in samsung tv. The 75 inch tv Arrived damaged. I contacted the company, they asked that i provide pictures of damage. I have sent pictures and videos of the damage, all to get a response that they cannot see the damage from the pictures and asking me to take more pictures. I feel as if im getting the run around from the company. Also the delivery company does not want to take full responsibilty for the damage which has been shown clear as day in the videos and pictures.

  Business Response

  Date: 20/01/2025

  Thank you for bringing this to our attention.
  After reviewing your case, we can confirm that the issue was reported on January 7th, and we promptly requested photos of the damage. The initial photos received on January 8th did not clearly show the damage, so we requested additional photos. Upon receiving the updated images, we processed a replacement, and a new TV was reshipped to you on January 9th.
  If there’s anything else we can assist you with, please don’t hesitate to reach out. We are here to help.

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order and was charged over a week ago and have gone round and round in circles trying to get order shipped out. When I made original order I even paid extra for priority processing. All advertisements while placing order claimed would be here before Christmas that was the whole point yet they still ******** even shipped out the order. They had no issues collecting payment from bank account and I've sent every type of verification humanly possible and still haven't shipped order. I also record all of my phone calls so I have audio can email if need to where I was told on dec 17th that I would receive a call on December 18th to set up shipping and tracking and payment plan which still hasn't happened. ******** ** **** **** *** ***** *******. They immediately charged me yet won't follow through with products.

  Business Response

  Date: 20/01/2025

  Thank you for reaching out and sharing your concerns. After reviewing your order, we can confirm that, while the order was placed on December 17th, the verification process was not completed until December 26th due to discrepancies that required clarification. On December 26th we conducted a final verbal confirmation with you to confirm the order and shipping details. The order was shipped promptly the following day, December 27th, and delivered in two parts on January 8th and January 9th. This delivery falls within our standard timeframe of 3–10 business days from the invoice date. We sincerely appreciate your patience throughout this process and apologize for any inconvenience caused. If there is anything else we can assist you with, please don't hesitate to reach out.

• Initial Complaint

  Date:02/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid this company all the money they were owed yet they continually take money from me, and take 2 payments in 2 days ***** ** *******. I want me money back *** **** **** **** ********* ***** **** ** ******* They have numerous complaint on their site, stating rhey are doing this to multiple people And something needs to be done. I can provide bank accounts showing payments and that they are taking multiple payments 24 hours apart.

  Business Response

  Date: 13/01/2025

  Unfortunately, we are unable to locate an account with the information currently provided in your complaint. We have attempted to contact you using the phone number listed in your complaint but were unsuccessful.
  To assist you further, we kindly ask that you provide additional details, such as your Person ID or Order ID associated with the account, the phone number used when the account was set up, or any other relevant information that may help us locate your account and resolve this matter.
  Thank you for your patience.
  MDG

  Customer Answer

  Date: 13/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Customer Answer

  Date: 17/01/2025

  I don't agree with their response...how do they not have access to my file but I have numerous recent emails and charges from them. I don't have the contract, but I have 4 plus years of bank statements I can provide, to show they have been paid and that they continue to take money that's not there's. There website speaks for itself in the consumer feedback reviews. *** *** **** ******* ****** ** ***** *****, so that the people who don't pay, doesn't affect their business. Please let me know what you need from me information wise. I have back statements and emails for 4 years ******* *** ************ ** ** ** ***

  Customer Answer

  Date: 22/01/2025

  Here is the original contract, from October 2020, the amount due monthly was 111$. UT has been over 4 years and they have taken over 4500$ from me. As of yesterday they again tried to take money buy I have a stop payment against them. If they can't find the account how can they keep taking money?

  Business Response

  Date: 20/02/2025

  Thank you for your patience - we have located the account using the additional information provided. We have reviewed the account and can confirm that charges were applied in accordance with the terms. We are willing to work with the customer to resolve the matter and have attempted to contact the customer directly, unfortunately without success. The customer is encouraged to contact us at 1-800-906-0976 x 341, so we can review the account details and address any concerns.

  Customer Answer

  Date: 25/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Today they messaged me and said I was behind by two payments. I have spoken to a man there and all he did was tell me I was wrong and when I told him I could prove they took too much he told me to take them to better business bureau, and here we are
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 13/03/2025

  Could you kindly provide us with a valid phone number and a convenient time for us to reach you, to resolve the matter? Our representatives have been attempting to contact you for several months, unfortunately without success. Thank you,

  Customer Answer

  Date: 18/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have many emails stating I am behind in payments....I have 8 years of ****** **** account info available for BBB. I have also sent the last 2 payments taken from MDG, within 24 hours of each other, ***** ** *******. So not only are they untruthful, but I can also provide other months where they took 2 payments in 24 hours. This company told you they couldn't help you because they couldn't find my information.....for one, if they cannot locate an account, how are they still taking monies from me 5 years later, and second, I was the one that provided the BBB with the contract and all of the information so far, with MDG,THE BUSINESS, saying the don't have records. 

  I bought items from this company after my house burnt down in 2020, for 1900$ in October 10th 2020....I am still paying as of December 2024, when they took 2 payments within 24 hours and then I had a stop payment put on my account. The bank has seen what MDG does and cannot believe this is happening hence why they helped me block them. To date I have paid 4900$ on 1900$ and have paid it back in full.

  If you actually look at their website, there are massive amounts of customers going throught the same things, *** **** * ****** ** ** *** ****** ** ******* **** ******* *** **** * *** ** *** ***** ** **** **** ***** ** **** ****** ***** **** ***** *** *** ** ** **** **** * *** ** *** **** **** *********

  This is when I contacted you.

  Please help as I am a good person who can prove they have paid almost 5000$ over 4 years.

   

  Thank you for your tome and help, it is much appreciated

  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 31/03/2025

  Thank you for reaching out. To address your specific concerns -
  The emails you received are automated notices regarding your account status. Regarding our initial difficulty in locating your account, the information provided in the complaint did not match our records. Once you supplied additional details, we were able to identify your account and respond accordingly.
  Since our last response, we have made multiple attempts to contact you by phone but have not received a response. We are happy to work with you to review your concerns further—please let us know a convenient time to connect.
  Sincerely,

  Customer Answer

  Date: 31/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:, they have not tried calling, and I have received nothing via email, except the supposed auto responses. Again I can show what I've paid since October 2020 and what I have paid back is more then what was owed. Have you asked for a copy of the agreement? And how much of a percentage they are taking? Because at 1900$ borrowed, and 4800$ paid back, I think there is something wrong. I have spoken to these people multiple times, as I have already said, and they tell me they will keep taking money until they feel I've paid them back. I don't understand the issue, **** *** ******* ****** *** *** I came to the BBB for help, not to reconcile a bill. Are they allowed to do this? Have you asked them for payment records? Because I have offered these to you. I want these people  to stop trying to take unauthorized payments, like 2 payments within 24 hours, ***** ** *******. I want them investigated, or at least have someone read the comments on their site. ***** ****** *** ***** **** *********. **** ****** ** ** **** ** ***** ***** **** *** ****** ***** ******* * ** ** **** * ** **** ****** *****. Can someone from the BBB please look at the contact

  
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Customer Answer

  Date: 01/04/2025

  I am so sorry, I was mistaken, please accept my apologies. I will look into how I can have action taken against them. Thank you so much for your time

  Business Response

  Date: 08/04/2025

  Opening Balance: $2,221.23. Total payments: $3,517.23. Current Balance: $1,930.70. Please note the Opening Balance does not include interest, or optional services which the customer opted into. Additionally, the customer missed 30 payments and has incurred NSF fees. During our investigation we have not identified discrepancies and can confirm that all charges were applied in accordance with the Terms. Additionally customer was provided with written notices of missed and scheduled payments; we have attempted to contact the consumer numerous times via email and telephone but unfortunately without success. Please let us know if you require any further supporting documentation, we will be happy to provide.

  Customer Answer

  Date: 11/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  $1,930.70 was the initial borrowed amount!!!! I am done with this, you can let the business know that they will never get another cent from me, and I will continuously block their payment!!! **** *** * ******* ******* **** **** ** ****** ** ****. If they think I owe them money, see you in court!! But I will never pay them again and they will continue to get nsf'd EVERY MONTH.... and you can also let them know I have gone on EVERY platform to warn people of your misuse of your contracts
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 25/04/2025

  We appreciate you taking the time to share your perspective. While we understand you remain dissatisfied, we have provided relevant details regarding your account and have also made efforts to contact you directly with a willingness to resolve the matter. If you change your mind or wish to continue the conversation, please feel free to reach out to us directly.
  Thank you.

• Initial Complaint

  Date:31/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/2024 I placed an order with MDG for one(1) TV/gaming console bundle and a virtual reality headset, all three items to be used as holiday gifts. I made countless attempts to reach out to my "sales associate" who went by the name "***** *******"(ext ***) and received no response (email or phone messages). Finally, on 10/24/2024 at 0944hrs "*****" called me to inform me I was APPROVED for my credit limit and that all they needed was "basic" information to continue with my purchase. I provided a bank statement and pay stubs, all of which were approved and showed "successful upload" on their website. I signed my agreement paperwork via e-sign, they drafted my first payment, and we officially entered into a legal contract of service. Fast forward to yesterday, 10/28/2024, I received a phone call from "*****" who stated that my paperwork was not sufficient enough and I needed to resubmit a new bank statement AND my social security card to verify I was who I was. IN WRITING he told me to send him my social security card to his email and he "would handle it." After resubmission of my statement and uploading my SSN to their portal online, I received an email from "*****" stating my package would be sent out within 48hrs and he appreciated my timely responses. At 0328hrs on 10/29/2024, I received a denial letter stating they "could not verify my identity" and when calling to gain understanding, "*****" said he didn't "have time for my ****" and immediately forwarded me to someone else, who then said I was never approved. I asked about my approval letter and the fact they demanded my SSN AND A NEW STATEMENT and he said I was *****. He proceeded to tell me I was never approved (I have the approval letter) and they never drafted money (my statement reflects otherwise) before hanging up on me, laughing.

  Business Response

  Date: 09/11/2024

  Thank you for bringing this to our attention. We are sorry to hear about your experience, as we strive to make every customer’s journey with MDG as smooth and professional as possible. While your application was initially approved, upon review of the additional information provided discrepancies were identified and you were promptly notified of the outcome.Please be assured that any payments made have been refunded. We are also looking into the conduct of our representatives to ensure that all customer interactions meet our standards of respect and professionalism. We appreciate your patience as we work to address any concerns. If you have additional questions, feel free to reach out to us directly.
  Sincerely, MDG

• Initial Complaint

  Date:30/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in reference to MDG USA INC. at **** ******* ****** ********* ******** ******* *** *** **** *** *********** ******* **************.
  On June 04, 2023 I ordered the ******** 100" Home Theater Portable Projector Screen and a ******* *** ********* *** Portable LED Projector. The sale amount was $567.00. Total Purchase price was $614.66. On March 28th I spoke to Dina K*(Tel: 1-800-906-0975 Ext. ***) because the projector had a burning smell and you could no longer see the picture. On March 29th, I was sent and E label to send the Projector back and was sent a new one once they received the Tracking Number. On April 02, 2024 the new projector was sent to me. In Sept 2024, I was watching the projector when all of a sudden the picture went dark to where you could barely see it. I sent emails to Dina to inform her of this matter but never received a response, so I started calling and always got voicemail with no call back. Today October 23, 2024 I called customer support and was told because I did not purchase an extended warranty, there was nothing they could do. I responded that the new projector should still be under warranty since I had only received it in April of this year. The agent then responded, no the one year warranty carried over from the original projector I had received in June of 2023, so therefore it is not under warranty. I find this as a false statement since it was a Brand New Projector that I had only received in April of 2024. I have been paying $39.82 since June of 2023 and still have 20 payments left, which would bring the total cost to $1473.34. I should not have to continue to pay so much for a projector that does not work. Are they just selling inferior or returned/repaired products? Maybe they need to be investigated against them for inferior products and unethical practices.

  Business Response

  Date: 08/11/2024

  Thank you for reaching out. We sincerely apologize for any inconvenience you’ve encountered.
  We would like to clarify that the replacement projector you received was issued to fulfill the original one-year warranty from your initial purchase in June 2023, which has now expired. We can assure you that we do not sell repaired or inferior items. If you need anything else or have further questions, please feel free to reach out. 
  Thank you for your understanding.

• Initial Complaint

  Date:30/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  saying they have not received payment but payment comes out of my account
  also hit my credit for 80 points not happy at all with this

  Business Response

  Date: 08/11/2024

  We have completed our investigation and can confirm that your account was reported accurately to the credit reporting agencies. Our team has reached out to you directly with the requested supporting documentation. Please let us know if we can be of any further assistance.