Complaints

This profile includes complaints for MDG's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MDG has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MDG

  2940 Bristol Cir Oakville, ON L6H 6G4

• 

  MDG USA Inc.

  Columbia, MD 21045

• 

  MDG

  Box 120 102 Centennial Square Sparwood, BC V0B 2G0

• 

  MDG

  580 SE Marine Dr Vancouver, BC V5X 2T4

• 

  MDG Computers

  1771 Carling Avenue Ottawa, ON K2A 1C9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MDG signed me up for their club and the sales rep said that after I signed up, it wouldn't charge me as long as I made a purchase. I bought a laptop right after, so I was not charged for the club. I paid off the laptop last year and have been charged $8.95 every 2 weeks since for the membership that I was told was not going to charge me anything as long as I made a purchase. I called and told them I was still being charged and explained what happened and they told me that what I was saying wasn't possible. ** * *** ****** **** ** ** *** ******** ** * ** ***** **** ** ** *** ******* ***** ** *****. I requested they terminate the payments and issue a refund as I was told I wouldn't be charged if I made a purchase, which I did. They told me it wasn't possible. I have paid $250 in these charges over the last 14 monthswithout noticing.
  
  To make matters worse, their website doesn't say whether or not you have an active club membership AND offers you a free trial regardless of your membership status. When I told them it was misleading, they said it wasn't and that I just didn't understand their policy. This is absolutely unacceptable. My I'd with the company is *******.

  Business Response

  Date: 18/01/2024

  Thank you for sharing your feedback. We have conducted an investigation and can confirm that charges were applied in accordance with the terms. Our review of calls revealed no miscommunication. In our efforts to reach a fair resolution, our team has attempted to contact you. We encourage you to respond to our communication attempts.
  Sincerely, MDG

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30th I called to cancel my plan with you guys I told my plan was canceled by Isaiah and I was told the phone calls was recorded however today when I wake up on January 2nd I see that this company charged me they failed to collect the first time so they charged me again I received two NFS charges from their attempts with one successful weekly fee in the amount of $20 and $0.05
  I spoke with Michelle as you can see in my uploaded information then I spoke to his supervisor Jelena she denied my refund I ask to speak with her supervisor and was told to call back on January 3rd

  Business Response

  Date: 12/01/2024

  We apologize for the inconvenience. We are actively investigating and are committed to resolving the matter promptly. Rest assured, we will refund any unauthorized charges and ensure a satisfactory resolution for you. Thank you for your patience and understanding.
  Sincerely, MDG

• Initial Complaint

  Date:15/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been a valued customer of MDG for nearly 10 years. My purchases ranged from electronics to furniture and main heavy appliances. It’s a fact that two of the electronics devices did not provide adequate purpose of their function for a full year in which they were warranted. The ****** tablet was for my wife as she had spent time in the Hospital with a broken pelvis. The charging port stopped working. The tech told me it is not covered under their warranty. The ******** Computer I bought for my son had a issue that did not allow for the following seasons update from ********* to update the operating system. Making it it insecure. Obsolete in less than a year.
  When you don’t drive and you live in the corner of ********** area as I do at the edge of the country and no man’s land, you have delivered the items you can’t go retrieve on your ATV. That’s me. - Aye!!
  My final straw:
  My spice wants to have some shopping before the Christmas rush:
  For more than 6 months MDG has sent me email for a cash loan in amount of $1050.00. Nice. So, I’d wait on it. Recently I gave that to my spouse as my gift to her as a quick fix Xmas present, knowing where I can level my finances.
  Since October, MDG had changed the email for the loan $1050.00 in that it had a 3 hour banner limit, intending one can receive their cash loan in tree hours. The email is not clear abou verification. Nor, is there any (NONE) stipulated words of waiting 24 hours for verification and then the three hours for the loan to be available in my account. - All there?
  ***** *** *** *** * *** **** ********* ***** ********** ** **** *** **** ** *** *** * ********** ****** **** ****** ****** *** *** **** ** * *** ******** * ***** **** ****** ******* ***** ***** ** **** *** ************** * **** ****** **** **** ********* Which is tough to have these annoying repeat conversations with MDG . Therefor, 4 different reps I’d asked to speak to a supervisor. Mathew T. emailed me and I him with imgs

  Business Response

  Date: 22/12/2023

  We sincerely apologize for any inconvenience. Our recent email was intended to highlight a three-hour processing time from final clearance, not the application. We value your loyalty over the past 10 years and understand your concerns. Please feel free to reach out for any questions, and we will assist you promptly.
  Thank you for your understanding.
  Sincerely, MDG

  Customer Answer

  Date: 05/02/2024

  ***** ** **** * ** **** ******* *** ******** ** ***** *** ******* ******** ****** *** ******* **** * **** *** *** ************ *** * ****** ********** ***** * ** *** ***** *** **** **** ** ********* ********* *************** * ****** * **** ******* *** * *** **** ** ***** *****
  
  Just now I logged into MDG to review what I already have downloaded for statements. All I find remaining are for 2024. That is all there are listed on my view for my MDG account. Really. I am furious, since I can bet there are other users that will say they still have access to further back than the two months of this year. (!!) -- It's simply because I have discussed with my (** ****** *****) Bank representative(s) on the phone and in person the findings I have discovered in my bills from MDG after I was dis-satisfied with treatment and with service on the phone. 
  
  My statements are not easy for me to review just yet as I downloaded them without naming them. In some cases I have used 'snipping tool to try to share the errors I found, yet I'm not very organized. Worse, my memory does not serve me as well as usual.. * ******** **** **** **** ** * **** ** *** **** ************ ********* *** ****** *********** *** ********* *** * ***** ****** *** ***** **** ****** ***** **** ***** *** ******** **** ********* ****** ** *** * ***** * ***** ** ********* **** ******* * ******** * *** ** **** ** ** *** ** *** *** ***** ****
  
  The bank has reversed two pre-authorized payments for me made to MDG on a schedule. Also, I've stepped it up to a stop-payment until this is resolved.  **The issue: When a client of MDG wishes to make a purchase they may sign on as a "club-subscriber" to gain entry to "lower" prices as shown in pages listed. ((pages are quickly changing these days at MDG, I see)) So, once a purchase is made then the client may end the subscription, should they not wish to make any more purchases for a while.
  Whatever it was in my life that prevented me from keeping a eye on my bill and the subscription, I'll never remember. Crisis, likely.
  In review of the bills, the Club Subscription shows up as normal for many months. *not like they'd call after 3 mths and offer to sell me something, right?* So, by the turn of 2022-2023, I believe - the name changes from that of Club Subscription to Annual Fee and (something) cost. Now, the interest is there as well. 12 months of it torn into  payments of monthly amounts. No big deal. The under $10 amount of (old Club Subscription) **new named:  jumps around and even over 12 to almost $14 on a bill, I recall as the other fee also soars! This goes on into the following sheet! Only bc I'd requested a copy of my entire transcript at some point. I believe it was hastily set together.
  Unlike this. My report to you was a long and arduous journey. So thank you very much for sending me your email. I'd still be treading water. Indeed, ****** ***** is a huge help as well.

  ************
  ****** *** ****** **** **** ******* ******
  *** *** *** ******** *** ******* * **** ** *** ****** *** ****** ** ***** *** ********** **** ****** **** ****** ***** **** *** **** ***** * ** *** * **** **** ***** * ***** *** *** ****** ***** ** ***** ********* **** ** *** *** ***** ** **** * *** ****** **** **** ****** ****** *** ****** ** * ****** **** ****** *** ****** ****** ** ***** **** ****** **** ******** ******* ** *** *** ****** *** ******** ************ ***** ****** *** ***** * **** *** *** ******* *** **** **** ***** ****** ********* *** ** ****** ***** **** ***** *** *** **** *** **** ***** ***** * ***** *******
  *** ** ******** ******* *** ******** * *** ***** ****** **** *** ******** ** *** ******** *******. The staff are afraid to say the wrong thing! I'm sure Mathew was demoted or fired for simply agreeing with me, or having a positive opinion on a similar  idea while I was struggling to comprehend.
  
  At best, even if the information is here, I will not mind moving what is needed to the BBB site. :)
  Thank you again.
  Sincerely,
  
  ****** ** ***********

  
  

  Business Response

  Date: 07/02/2024

  Dear Mr. ***********,
  We can re-send to you any of your billing statements upon request. You enrolled in Club Subscription in October 2019. The setup/annual fee and the Club subscription fees are two separate items. We would be happy to answer any questions you may have. Please feel free to contact us at 1-800-906-0976 extension ***.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a (GAMING) laptop from MDG on March 31/2023. The battery does not last more than 2 hours. MDG or specifically Jelena K. told me to call **** and see if they will send me another battery and if they did not SHE would make sure that I was sent a replacement battery. This is supposedly a recorded conversation so MDG has a record of the conversation. I called **** and MARIA answered. I told her my problem with the laptop. She asked for my SNID# and Model#. I gave her the necessary information. She asked what product I purchased and I told. She said "You purchased the ******** ******** (GAMING) laptop?" I said yes. She asked how can she help me. I said that the battery does not last more than 2 hours on a full charge. She actually asked me what am I doing on my (GAMIN) laptop. I said ((GAMING)) and various other internet surfing. She said that this model in particular has no problem with being plugged in to an electrical socket without causing damage. I told he that (NOWHERE) is this in the description and that if I had of known that I would have to keep a (LAPTOP) plugged in all the time I would NOT have purchased it in the first place. So I did what (Jelena K. at MDG told me to do and I called Jelena back. THEN Jelena K. told me that she does not ship parts for my laptop. This laptop is under warranty and I refuse to pay for shipping to MDG of **** with all my personal information on it. I was very surprised at the treatment I received from Jelena K. not to mention the *** she told me. I will NEVER buy ANYTHING from MDG EVER. I DO NOT RECOMMEND THEIR COMPANY>

  Business Response

  Date: 15/05/2023

  The Customer purchased an **** ******** ****** *** 17.3" ******* Gaming Laptop which was invoiced on March 31, 2023. 
  On May 9, 2023 the Customer reported that the battery cannot last more than 2 hours. The Customer was referred to the manufacturer since the item is still covered with 1 year manufacturer's warranty. The Customer called in the same day to inform us that the manufacturer confirmed that the laptop must be plugged in all the time, and that the laptop needs to be sent for inspection, which the Customer refused.
  As the Customer was advised previously, MDG doesn't own the spare parts, but we will be willing to assist the customer further if the manufacturer refuses to help. We have offered the Customer  a replacement unit; we will be able to start the replacement process once the customer provides us with a case number from the manufacturer.
  We apologize for the inconvenience this may have caused. We are willing to work with the Customer to have the issue resolved. The Customer can reach our Customer Care Team directly on 1-800-906-0976 ext. ***.

  Customer Answer

  Date: 15/05/2023

  *** ********** *** **** *******
  
  
  
  I am rejecting this response because: I copy and pasted the entire chat conversation between myself and **** which clearly states the case number with **** and MDG says that they didn't get it? When and only when they send me a replacement with a return shipping label so I can send the the defective laptop then I will withdraw my complaint and not before. They should also check the battery of the replacement unit before shipping it to me.
  
  
  

  Business Response

  Date: 23/05/2023

  We received the case number that the Customer was provided by ****. The Customer Care assistant tried to reach the Customer on several occasions regarding this matter.
  We are willing to work with the Customer to have the issue resolved. It will be appreciated if the Customer can reach us back so we can start with the replacement process. Our Customer Care Team can be reached directly on 1-800-906-0976 ext. ***.

  Customer Answer

  Date: 23/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They (DID) contact me. Gina emailed me and as I have said before to her in an email AND on the BBB website I will accept the replacement unit IF AND WHEN I receive the replacement unit with a return shipping label to ship the sub par unit they originally sent me. I also said to Gina that I trust the replacement unit has been completely tested for battery charge retention. To have MDG say that they were unable to contact me is false and misleading yet expected. If need be I will provide all email correspondence between Gina(MDG) and myself. I also told her on the phone before that from now on I will only respond to emails so I have proof of what is said and that way there will be documentation as to the way I have been treated this far. There will be no room for so called misunderstandings. 
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 31/05/2023

  The Customer Care assistant contacted the Customer via email regarding the outstanding customer service issue. The Customer was informed that, according to the company's policy, we cannot send the replacement unit until the defective one is picked up by the delivery service. However, an exception can be made in this case to send the replacement after the first scan on the return label is visible. Additionally, we are unable to open new merchandise prior to shipping, as the items come factory-sealed and we ship them in their original boxes.
  As mentioned in our previous response, we are willing to collaborate with the Customer to resolve the issue.

• Initial Complaint

  Date:21/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a computer through MDG and paid it off. MDG is continuing to charge me every month a $8.95 a month for their "membership benefit club". I have requested that they cancel the club, that my computer is paid off, yet they still keep charging me. **** ************** I want a refund for these charges and I want my account CLOSED!!!!

  Business Response

  Date: 27/04/2023

  The customer opted into the optional MDG Purchase Benefits Club Subscription Privileges and Conditions (“Club”) on December 17, 2020. After the customer paid off their Order, which Order was paid in full on February 23, 2023, the customer requested to cancel their Club subscription (requested cancelation of Club on April 7, 2023), which cancellation request was processed. The last Club fee applied to the customer’s account was on March 31, 2023. No fees with respect to Club have been applied to the customer’s account since their request to cancel their enrollment. Despite the above, MDG processed an adjustment to the customer’s account on April 24, 2023, so that the customer’s account was credited with the Club fee applied to the customer’s account for February 2023 and March 2023. We trust the above is satisfactory but if the customer has any further inquiries, they can contact our Finance Department at ************** **** ****

  Customer Answer

  Date: 27/04/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  
  

• Initial Complaint

  Date:21/04/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Bought 3,100 work of items on December 01,2022. In 4 months I have paid it down to under $400. They advertise that they report to the credit bureaus. This is why I opened the account as I am trying to rebuild. They have not reported and my utilization is at 100% for this account. It dropped my score down ***********. This is why I paid it down so fast. I have called and asked and they guy told me the 15th and that didn't happen. I opened a chat and was disconnected by 7 people as soon as I told them my issue. I have disputed it with Equifax and it comes back as correct. I have no problems with the products that I received, but this is ****** ******* my credit and they will not do anything. I have also sent them an email and no response. I need them to fix this ** * ** ****** ** **** * ***** ******** *** this is holding me back. I will continue to buy things, but they need to fix this issue. I have upheld my end.
  ***** ******* ******* *******

  Business Response

  Date: 27/04/2023

  The customer contacted us directly regarding the balance of her account, as shown by the Credit Bureau, on April 26, 2023.The customer was advised that we have submitted a request to the Credit Bureau to update the customer’s current balance.
  For any further assistance regarding this matter, the Customer can contact our Finance Department directly at ************** **** ****

  Customer Answer

  Date: 27/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  
  

• Initial Complaint

  Date:15/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around October 10th , 2022 i placed a order with shipping for around $125.00 i pay $8.00 weekly with one last payment due on 20/17/2023 as the final payment.
  
  For months i have paid on time ***** **** ** ****** * **** * I have also been told that they will report to the credit bureaus , my account and payment history to help rebuild my credit.  I have yet to see anything from them from any of the credit bureaus from MDG .
  ** ********* since October of 2022 , I have ********* paid for the item in for for almost 5 months on nothing has been reported to anyone. I have called and spoke with customer service , and the finance department and they have stated for months give it to the 15th of the following month and nothing has surfaced yet .
  
  
  Then i call on 2/13/2023 and they stated my account was flagged for reporting. **** ***** * ***** ****** * * **** **** ** *** ******* *** ******* ******* ** *** ******** ** ******** ** *** ****** ******* ** ****** * **** **** * ******* *** ***** ** *********.
  
  * **** ***** ***** **** * **** *** **** ** **** ** **** **** ****** ** ***** *** ** **** ** ***** ********* ****** I *** **** **** ****** ** **** ** **** **** **** ***** *** * ***** **** *** ******** ***** * ******* **** ** ***** *** ****** ***** ******* **** ** **** *** ******* * ****** *** I hope this intervention can resolve **** ***** ****** *** **** ** *** ********* **** *** ***** *  
  *** ** **** ***** ** ***** *** **** * **** *** **** *** ***** ** ********** ** hopefully they do what is right and report the paid account to the credit agencies.
  
  I*** * ***** *** ***** **** ****** ****** ** ********* ******* * **** ****** *** **** *** *** *** *** ***** **** *** **** *** * ******** ******** ******** *** **** **** *** ** ***** ** **** ** *** ******* ******** *

  Business Response

  Date: 24/02/2023

  We sincerely apologize for any inconvenience this may have caused.  A request has been submitted to the Credit Bureaus to have all Customer’s prior payments reflected.
  We are in the process of investigating the reason why Customer’s payment history had not been reported. For any further assistance regarding this matter, the Customer can contact our Finance Department directly at ************** **** ****

  Customer Answer

  Date: 24/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:29/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered item online, they sent the item defective and missing parts (Mspa softtub). When I informed them and asked for a replacement to correct this they refused to help me, they provided ********* information and said to contact them. When I did ********* said they have no affiliation with the MDG. They are refusing to correct this and are now ignoring my emails.

  Business Response

  Date: 07/09/2022

  The Customer purchased a MSPA Inflatable ********* Outdoor Hot Tub & SPA for 4 Persons (the "Product"), that was confirmed as shipped and delivered to the customer by the shipping carrier (***) in August 2022.
  
  The Customer reported the issue on August 24, 2022 saying that she is missing some parts as per the manual, also, when she attempted to plug in the softub in the remote it doesn't light up or work at all. She provided the image of the manual showing the parts missing. She was provided with the manufacturer's phone number to get the case number from them, so we can assist her further regarding the issue, since she refused to deal with the manufacturer (the item is covered with 1 year manufacturer's warranty). We have offered to ship the replacement item which the Customer accepted. The replacement item was shipped on August 31st and $40 credit was applied due to inconvenience. As per the tracking number, the replacement item has been delivered to the Customer.
  
  
  
  For any further inquiries, Customer can reach our Customer Care Team directly on 1-800-906-0976 ext. ***.

  Customer Answer

  Date: 07/09/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I received a new one but not till after given wrong information and missed time at work twice to wait for shipment as well at the multiple useless phone calls. I requested for a certain agent not to contact me anymore as all they did was give false misleading and frustrating information. This person still continued to contact me and i stand by worst service ever. $40 i accepted as its better then nothing but not even close to what i lost in work time.