Business Profile

Consumer Finance Companies

MDG

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for MDG's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

185 total complaints in the last 3 years.
49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:14/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 Cell phones on Feb. 27th. They were gifts for my 2 grandsons for Easter. When we opened them we placed a protective cover over the screen on each phone. Then, plugged them to charge. One phone never worked. I sent it back to MDG. They are giving me a run around every time I communicate withe them. They sent it back to their 3rd party who said there was water damage and it would cost me $80.00 to repair. I'm not willing to pay this because we received the phone damaged. Today I spoke with an agent who said I need to give then a couple more days. It's been a month and a half and I'm still getting a run around. I'm paying for the phone but have never been able to use it. My payments couple out every two weeks!! What can I do?
Business Response
Date: 15/05/2024
Dear Ms. ********, we apologize for any inconvenience you've experienced with your phone purchase. According to our records, a replacement has been sent and we have provided tracking information today. If there are any remaining concerns or if you need additional assistance, please contact us directly at 1-800-906-0976 x ***.Thank you for your patience.
Sincerely, MDG
Customer Answer
Date: 15/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:21/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Misleading business practices and waste of time. Company says I'm approved for $2700 credit I was hesitant to sign up with mdg and they hounded me relentlessly for roughly 6-8 months finally I give in provide the required info make my selection confirm with agent it is just 1 payment and it is sent out I really needed a new mattress and was really looking forward to having a good night's sleep although mdg is outrageously over priced but the agent was nice . Provide personal info and access to my bank account and I see that i had been getting free credit monitoringfrom them for months in emails so I was pretty annoyed when I am told that I am expected to wait almost 4 months of payments before anything ships to establish credit history. Absolutely not what a waste of time and now I worry it was a scam to obtain my personal information and snag a payment off me before I cancel

Not impressed
Business Response
Date: 29/02/2024
We appreciate your feedback and apologize for any inconvenience. As outlined in our Terms, we may require additional verifications before accepting any order. According to our records, a refund for your payment has been posted. Please feel free to reach out if you have any further questions or concerns. You can contact us at 1-800-906-0976.
Sincerely, MDG
Initial Complaint
Date:07/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a ********* ***** 400w solar generator with 3 year extended warranty from mdg in spring of 2022. Used it once camping then stored it in my closet. Ice fishing seasin starts and unit no longer works as expected. Spring 2023 sent it out for repaires took extremely long time with lots of hassles like supplier saying he had not recieved it yet even though i saw it delivered through tracking ect…. Got the unit back tried using it last hunting season (last November) but unit still not functioning properly. Battery charge status (lights) not indicating full charge. Put in a ticket to be told a defective or high accuracy sensor not accurate. This is inacceptable as i paid 659$ + taxes + 3 year extended warranty and have been unable to use for more than 3 times and not consecutively.
The solar pannel works great and i want to keep it but power box i am ready to through it out the window and not to see it ever again.
Business Response
Date: 13/02/2024
We apologize for the inconvenience. According to our records, a replacement has been sent to you. If you have any questions or require assistance, please reach out to our Customer Care team at 1-800-906-0976 ext. ***. Thank you for your patience.
Sincerely, MDG
Customer Answer
Date: 20/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, it is not the outcome desired as now i have two battery packs i will not use as have already bought a bi fuel generator and a booster pack with ac outlets to replace rock solar battery pack that never worked. Guess i will have to do with that.

Sincerely,

***** ********
Initial Complaint
Date:05/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold a defective e scooter and the company has refused to replace or repair the scooter although its on warranty and we have a contract intact.
Business Response
Date: 13/02/2024
We sincerely apologize for any inconvenience you have experienced with your scooter. According to our records, you have been in communication with our Customer Care team regarding the replacement. We are committed to assisting you promptly, but to proceed, we kindly ask for your cooperation. Please feel free to contact us with any further questions or concerns at 1800-906-0976 ext ***.
Sincerely, MDG
Initial Complaint
Date:02/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These people keep phoning me all the time, a different hours early in the morning and at night, and I never ever dealt with them

I filed an application for credit over two years ago and when I found out that they’re charging like a lot of interest and ridiculous prices, my item of $500 is gonna cost me $1200. I told him to leave me alone and destroy and cancel my information, but somehow they keep phoning me, so I Called them and I asked him to stop again and they did it this morning. They called again so I am not following a bit of business complaint. This is becoming harassment. I don’t want anything to do with this company. **** *** * *** ******* **** *** ****** *** **** ***** ******** ****. It’s ridiculous.

I hope the BBB can get them to stop phoning me.
Business Response
Date: 07/02/2024
We apologize for the inconvenience caused by the unwanted calls. We have taken necessary steps to ensure that communications on our end cease. Thank you for your patience.
Sincerely, MDG
Customer Answer
Date: 07/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:17/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase Date:2023-08-27
**** *** ***** *** *** *****, NEW YORK ***** ******** *****
PURCHASE INFORMATION $1903.00
SALE AMOUNT $1903.00
SALES TAX N.Y$164.13
TOTAL PURCHASE PRICE $2067.13
REQUIRED DOWN PAYMENT
BALANCE OUTSTANDING ON FINANCED PURCHASE $2067.132
BIWEEKLY PAYMENT AMOUNT $47.54
the TV was an 85 inch samsung, i did not open TV on arrival, because it did not show any physical damageoutside on box, i wasnt going to open because at the time of arrive my house was under construction, and i did not want to open to get dust all over it, the box was place in kitchen area, upon completion of contruction to living room on saturday January 13, 2024 i proceeded to buy a TV mount and satyrday afternoon i mounted the tv, no visible damage to tv while it was off, upon turning on TV, it show that it was damaged, upon inspection their was a red arrow plastic marking arrow on the damaged area. i immedetley call the MGD, and they told that i should have opened the box, and that i had 30 days to report, no where in their policy shows that i had to open the box, i explain to them why i did not open box becuase of contruction, they did not want to hear me out, they were firm in what they saidi spoke to supervisor on 2 different dates and the refused to help in any way, i offered to pay for the return shippment of even take a discount replacement tv, but nothing, i am stuck paying the complete balance owed on this tv. i just made 1 payment on this tv $103.00 i owe New Balance $1,966.79, plus i purchased a repair plan for the TV at $299.00. i

Note: MDG may provide the manufacturer's warranty if unavailable from the manufacturer in your country
Business Response
Date: 26/01/2024
We apologize for any inconvenience. According to our records, our Customer Care team has made arrangements with the Customer to resolve the issue.
Sincerely, MDG
Initial Complaint
Date:11/01/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a *** bundle from MDG, a ***, 2 controllers, a charging station, and a disk Game. I did NOT receive the black extra controller I was promised, and now they say there's "Nothing they can do" Wrong! I want a replacement sent ASAP, or a refund for $74.99, the cost of a new controller.
Business Response
Date: 19/01/2024
We will conduct an investigation with the shipping company, and our team will be in touch with you to discuss the findings and reach a fair resolution. Thank you for your patience as we address the issue.
Sincerely, MDG.
Initial Complaint
Date:11/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lost my job around April 2023. They hit my bank account so many times it went over $500 into the negatives and was closed on me. I used it for 20 years.

I refuse to give then direct deposit Info as my situation still isn't great. I need to be able to make manual payments from my bank account. I requested this several times.

The only alternative they provided was a huge security risk which was to send my celredit card details to them in an email. That'd also not happening and was unprofessional of them to even suggest it.
Business Response
Date: 19/01/2024
We understand the challenges you've faced, and apologize for any inconvenience caused. We have tried to contact you to clarify that there are additional payment methods that may work for you. Please call us back at 1-800-906-0976 ext ***, and we will be happy to assist.
Sincerely, MDG
Customer Answer
Date: 19/01/2024

Complaint: ********

I am rejecting this response because:
I do not have a phone and they are still ysing questionable tactics. I'm trying to pay and they won't provide basic information even when it can effect their business. They abused their privilege when they had Mt Bank info and seem to think after costing me hundreds of dollars and putting me in debt that I would ever willingly let them have my bank information again. They need to give me an option to make manual payments and drop the tactics.

Sincerely,

****** *********
Business Response
Date: 02/02/2024
According to our records, our team has reached out to the Customer via email, providing more information about alternative payment methods.
Sincerely, MDG
Initial Complaint
Date:10/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a tv from MDG in 2010.
Payments were fine for ages, then I had to move into a DV shelter and had no resources. At that time, MDG was told this. I stopped paying because of this.

It is now 2024, and I am STILL receiving MULTIPLE emails and correspondences about the account, threats to keep tacking on interest, threats to keep reporting it to the credit bureaus.

I have asked MDG to stop. They have not. It’s been 14 YEARS of being hassled by them. FOURTEEN YEARS. That’s WAY outside the statute of limitations. They have not sold the debt- all of the emails etc come from MDG demanding payment. Fourteen. Years. I’m now on disability due to a progressive illness, and cannot pay this debt. They’ve been told this, repeatedly. Fourteen years of being hassled.
Business Response
Date: 19/01/2024
We apologize for any inconvenience. Rest assured, we will take necessary steps to ensure that any unauthorized or unnecessary communications cease. Thank you for your patience.
Sincerely, MDG
Initial Complaint
Date:09/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told by your agent today over the phone I have a perfect paying history. Yet upon viewing my December billing statement I am being charged $117.16. Included in a balance of $603.08. Now I pay a $6.52 protect line fee and my interest is $14.67. The agent stated I only have 9 more payments. So with my merchandise paid off 9 payments of 14.67 plus 9 payments of 6.52 line fee comes to $190.71. So as you see it is far from $603.08. i would like the adjustment made so i can pay it off with the correct amount and close the account.
Business Response
Date: 17/01/2024
Thank you for reaching out. We have tried to contact you via telephone to address any misunderstanding regarding your balance or charges; unfortunately without success. We invite you to contact us, and we will gladly assist with any questions or concerns you may have.
Sincerely, MDG
Customer Answer
Date: 17/01/2024

Complaint: ********

I am rejecting this response because: it is not an offer of settling anything. I have returned their phone call to Alexander at ext *** on ********. Unfortunately there was no answer and I left a msg. I don't need clarity on me being over charged period. If they are serious they will have dollar amount to close my acct out.

Sincerely,

**** ********
Business Response
Date: 30/01/2024
We have conducted our investigation and can confirm that your account was not overcharged. Our team will try to contact you to ensure we answer any questions you may have.
Sincerely, MDG
Customer Answer
Date: 31/01/2024

Complaint: ********

I am rejecting this response because: the statement reflected the exact opposite of what your reply states.

Sincerely,

**** ********
Business Response
Date: 16/02/2024
Mr. ********, our review of your account revealed no discrepancies. Please feel free to reach out for any further questions or concerns and we will be happy to assist.
Sincerely, MDG
Customer Answer
Date: 23/02/2024

Complaint: ********

I am rejecting this response because:

The attachment shows 110.00 in psst due balance.

Sincerely,

**** ********
Business Response
Date: 08/03/2024
Ms. ********,
To determine the balance owing, please refer to New Balance. Please feel free to reach out if you have any questions and we will gladly assist.
Sincerely, MDG
Customer Answer
Date: 14/03/2024

Complaint: ********

I am rejecting this response because: Now they have calculated the time under investigation as missed payments and added interest. Then increased my limit of 3000.00 which was paid off to 5000.00 in a ridiculous attempt to settle. I do not agree. I have given the amount I owed originally and I stand by it. If they want to close this out they will accept my 1 time payment in full of the amount I proposed initially.

Sincerely,

**** ********
Business Response
Date: 22/03/2024
We had completed our investigation in a timely manner and determined that your account was not overcharged. Our team has made reasonable efforts to address any questions or concerns.
Business Response
Date: 29/03/2024
To calculate new balance, we begin with the outstanding balance on customer's account at the beginning of each billing cycle. We add in any new purchases and other charges posted to customer's account since the end of the previous billing cycle and subtract any payments and credits we received. We add the appropriate Finance Charges and fees, and make other applicable adjustments. Fees may include fees for optional products or services (customer has opted into one optional product). Our review of the account revealed no discrepancies and all charges were applied in accordance with our Agreement. Additionally, as our records indicate, the customer has made arrangements with our team to resolve the matter.
Customer Answer
Date: 01/04/2024

Complaint: ********

I am rejecting this response because: The company agreed to my position and we settled the account.

Sincerely,

**** ********

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MDG is NOT a BBB Accredited Business.