Complaints

This profile includes complaints for General Motors of Canada Limited's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  General Motors of Canada Limited

  1908 Colonel Sam Dr Oshawa, ON L1H 8P7

• 

  General Motors of Canada Limited

  Box 2510 4220 Blackfoot Tr SE Calgary, AB T2G 4E6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an electric 2020 ********* ****. ( 410 km autonomy)in October 2020.
  In August, less than a year later, there was a recall.( batteries were taking on fire) so they told me that, temporarily, I would need to charge my battery at 80%. I have called 18 times over the pass 2 years…everytime they told me that my battery would be changed…to be patient.
  in May 2023 I learned that some 2021 and 2022 ****’s batteries had been changed but my 2020 was not. Mike from GM explained that it was now randomly changed.** ** *** **** ******* ** *** ********
  August 10, I spoke with Nathan who explained that GM changed their mind about replacing my battery. That I would have an diagnostic software put in the car and that after 10000km I could charge it at 100%.
  As I explained to Nathan on August 15 and Steven on November 6 from GM, this will be my 3rd winter with a battery that gives me a maxi of 200 km ( in the winter we loose 30 to 40%) I can’t sell my car or exchange it till the 10000km is done.
  But the worse part is that my car is is worth less than the 2020 **** whose battery was changed.I feel that it’s not fair that my battery was not changed like several other ***** ****** **** ******* ** **** ***** *** *** * ******* ** **** ** *** *****

  NIV *****************

  Business Response

  Date: 16/11/2023

  We are in receipt of this
  complaint and see that you have already spoken with Steven from our EV
  Specialist Team regarding this issue. At this time, we will not be
  investigating this issue further as we will not be providing compensation.

  Customer Answer

  Date: 19/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because having someone call me to tell me that they 'hear' me doesn't rectify my problem. My Battery has an 8 year warranty and for almost half of my warranty I haven't had a fully charged battery. 

  The value of my car is less than the same car that has had their battery changed...*** ** ***** ****** **** **** **** ******

  Even The director of sales from *******  told me that he can't take my car.

  A 47 000$ is worth 0$!
  
  
  
  Sincerely,
  
  
  
  ********* *********

  Business Response

  Date: 23/11/2023

  We are in receipt of the consumer's further comments and will have a member of our Executive Review Team reach out to discuss their concerns further. 

  Customer Answer

  Date: 25/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the problem has not been resolved.

  ** ****** ******* **** ******* * ******* ** * ******** ** ** ********

  My battery still does not charge 100%. There is an inequality with their costumers since The value of my car is STILL less than the other ***** 2020 that have a new battery, and I can’t get a new car for another 6 months ( till I have done 10 000km.) 

  **** **** **** ** ** **** *** ********** I bought a car with 420 km of autonomy, for the pass 3 years ( out of the 8 year warranty) I have had a electric car that I can’t travel with ** ***** ** *** *** ***** ** *** ** **** ** ******

  That is not the product that I bought, that is not what GM canada promised!

  The solution is to change my battery or buy back my car…
  
  
  
  Sincerely,
  
  
  
  ********* *********

  Business Response

  Date: 28/11/2023

  We have provided the consumer with our final position. No further action will be taken regarding this subject matter. 

  Customer Answer

  Date: 05/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  ***** ** * ********* ********* my 2020 **** that has a 3 year old battery versus the same 2020 ****** that have a brand new battery and their battery starts at 0 km.

  Half of the battery warrenty will have been used at 80% of charge.

  ** **** ******* **** ***** ******* ** *********** ** ****** 

  I expect to be treated equally and have a new battery…
  
  
  
  Sincerely,
  
  
  
  ********* *********

  Business Response

  Date: 13/12/2023

  While we understand the consumer is sincere in their request, we are unable to grant it. We have provided our final position as relates to this matter. 

  Customer Answer

  Date: 20/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because

  GM say that they are “unable” to fix the problem *** ** ******* **** ****** ** *** *** ******** They could ** **** ****** **, change my battery like they did with several other 2020 *****. 
  I have a car that I can’t exchange till I do 10000km, my car is worth less than the same car with a new battery that the count is back to zero. 
  for half of the warranty I haven’t had the product that they promised… 420 km of autonomy…I have a battery that gives me 200km in winter!
  
  
  
  Sincerely,
  
  
  
  ********* *********

• Initial Complaint

  Date:20/10/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new 2023 ********* ***********, after picking it up at ******** dealership in Markham ****** ** *********** ******** ********** **** * *** ** *** **** the cars turbo blew at 189 km, a readout came across the cluster reading reduced engine power. When the engine was turned off readout disappeared but engine light stayed on this was 9/8/23 we went straight home parked the car in our drive called ***** ****** closest GM dealer in our town, told call back Monday everyone gone for the weekend.
  Appointment was made for Monday, after six hours was told engine light was out but could not find a issue and told to drive the car and see if it happens again, well we drove from 189 to 1,480 km and it happen again reduce engine power fault on cluster, took it back to ***** 9/22 and this time we were told the turbo blew, asked timeline on repair/part was told no idea?
  Rather than leave our brand new car setting on there lot we brought it home to our drive were it sits as I'm writing this.
  We have been in contact with ******** and General Motors given no timeline on repair, we have asked to have the car replaced told by GM not a chance and to go read our contract fix only when they get the part *** *** **** ****.
  I elevated this to the Canadian GM president with no resolve.
  There is a lot more details if needed.
  ** *** * ******* ****** ***** *** *** *** ********* ** ** ******* **** ********* *** **** ************ **** *** **** ** *** ***** ********* ****** ******* *** *** ***** *** ****** we purchase a $4,000 extended warranty and as of today we are accepting the fact that GM will not replace the car once again ************ we have requested to Canadian GM president to cover the extended warranty we should not have needed email was sent 10/18/23 no reply.
  Please help.

  Vin # is *****************

  Business Response

  Date: 23/10/2023

  We are in receipt of the consumer's complaint and currently have a file open within our Executive Review Team. While we understand the consumer is not satisfied with our position to date, we are repairing the vehicle as per the terms of warranty. We have also indicated that our first step is to repair the vehicle before we discuss any potential for goodwill offers. We advise the consumer to continue working with their dealership and the contact at General Motors. 

  Customer Answer

  Date: 03/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have not been contacted by any General Motors representative in regards to my request of extended warranty on our 2023 **** ***********, I had sent a request to GM Canada president on 10/30 with no response from her our any of her subordinates.

  The extended warranty is absolutely no cost to General Motors unless we have another issue with our car after the 3 year 60,000 km warranty expires? *** ** *** *************** **** *** *** ****** *** ******* ******* car breaking down on way home from dealers lot with 189 km and being out of commission from 9/8 to 10/23 * ** *** **** **** ** ** ********* ** *** *****
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:27/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty upper control arm ****** ****** ** ******* I have been working with GM Canada since August and they refuse to do anything.
  
  Upper control arm failed at less than $60,000. * **** ** **** ** ***** **** ** ****** ****** **** ** * ****** ** **** ****** ***** The technician indicated that the next bump that I hit would have caused a catastrophic failure and a serious crash.
  
  The lifespan on upper control arms is around 130,000 km. So why did this product fail at less than half of that?

  Business Response

  Date: 27/09/2023

  We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out to discuss the matter further. 

  Customer Answer

  Date: 03/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The business contacted me but there has been no resolution at this point. They called and I provided the same details as the other 5 times that I communicated with the business. I am awaiting resolution still. 

  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:26/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2023 I purchased a brand new 2023 GMC ****** 3.0diesel. By March 7th 2023 it went into limp mode and had to be towed to my local dealership- only 6500kms on it at this point. Zero progress was being made into fixing the issue so by April 2023 I was making numerous phone calls to GM Customer Care as per my dealerships advice - GM was doing nothing to help the dealership get the parts to fix it. Waited on a MAP sensor for 4 months, ********* ***** *** ****** **** ******* ***** *** ******* ******  Finally June 14th the dealership said the truck is good to go, however broke down again that same evening on my way home. Since then, the dealership has tried everything GM has told them to try, from replacing the catalytic converter to every NO2 sensor in the exhaust system. The entire exhaust system has been rebuilt front to back with still no success-on a brand new truck! Currently GM is says they are sending out a technician to diagnose the issue but no set date. GM won’t release my personal information back to me regarding any phone calls I’ve made to them so I can’t even go through arbitration. The dealership I’m dealing with has been very good at helping me but since they have been the ones in contact with GM the last few months, I cannot go through arbitration as it needs to be the customer filing issues not the dealership. I have been paying FULL payments all while my truck has not been able to run-do to zero fault of my own and warranty that I would have on the back end of owning this truck is no longer there. ** ***** ** *** ** ** **** ******* ***** * ******** *** ******* ** ******** ** ******* *** *** ****** ** *** ****** ** *** *** ********* **** *** ***** **** ****** * ** * ******** ** ****** * ******** ******* ** * ********* *** this truck is not reliable one bit. Thankfully the dealership has given me a loner vehicle but as far as GM helping in any way there has been absolutely none. No compensation or plan to get me into a working truck.

  VIN: *****************

  Business Response

  Date: 02/10/2023

  We are in receipt of the consumer's complaint and will have a member of our Executive Review Team contact the consumer to discuss the matter directly. 

  Customer Answer

  Date: 03/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  until someone actually reaches out to me with a plan on a buy back proposal and a money refund on ALL the payments I’ve been making since the truck went down I won’t be accepting any offers. Enough is enough I’ve paid for over 9 months on a truck that doesn’t work only to be drug through the mud time and time again. Every single ‘fix’ GM has come up with has not worked so a buy back is the only option. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:25/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 ********* ********* had a engine/lifter issue in May of this year. I was under in kms but over by a couple of months for warranty on this repair. The local dealer contacted the district manager to ask that they would be able to cover this repair entirely by warranty. A month went by with no response before I was told I had to pay $4600 (inc taxes) and ***** would cover the rest ($9k was approximately the total bill). Due to a delay in getting parts my truck was sitting at the local dealer for 4 months before it was fixed. It is worth noting this is the second time a ***** vehicle I owned had lifter issues, I also owned a 2008 ***** ********* that had the same issue - after warranty expired. **** ***** ** **** ***** ** ***** *** **** ** ****** *** ** *** **** ***** ****** ******** **** **** ***** ** *** ***** ** ********** ** **** *******  It should be noted my vehicle was in great shape, whereby all my maintenance was completed at my local ***** dealer. I respectfully request a full refund of the amount I had to pay considering the fact this lifter issue is well known and in consideration for the length of time I was without my vehicle waiting for repair.

  *****************

  Business Response

  Date: 02/10/2023

  We are in receipt of the consumer's complaint and will have a member of our Executive Review Team contact the consumer to discuss the matter further. 

  Customer Answer

  Date: 02/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I do not want to close out the BB complaint until I have spoken to the executive.  Also please provide an ETA on when I can expect contact.
  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:18/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company keeps pushing back delivery date for their product. Sept 6 ordered, was told 6 months for delivery. It is now May 17, we were supposed to take delivery yesterday the latest, not it is moved ANOTHER two weeks to May 29. It is a two hour ferry ride away. WHat's the hold up? Can they not figure this out? It has already traversed the entire country in a week.

  Business Response

  Date: 18/05/2023

  We are in receipt of the consumer's complaint and will have a member of our Executive Review Team contact them directly to discuss the matter further. 

• Initial Complaint

  Date:18/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2023 ********* ******** ** on July 13, 2022 from an Oshawa Ontario dealership. I understood at the time that it will take a few months to built. My order was accepted and my vehicle was built with a delivery date of November 18, 2022.
  November came and went and no vehicle. My dealership still has no answers. In their system, my vehicle is still showing as being ready to be delivered on November 18, 2022. My car has been built and sitting in a parking lot in Michigan for over 7 months with nothing but *** **** ***** **** *** **** ******* *** * ***** "GM is aware of the delays in shipping and is working with our carriers in an effort to get the orders shipped as quickly as possible, there are many reasons and delays that are beyond GM's control and we do apologize for the delays, and are working diligently in an effort to ensure all vehicles are shipped as quickly as possible to our dealerships for delivery to our valued customers".
  The kicker is, new orders are being taken, built and shipped within 2-4 months now, while mine continues sitting on a lot, rusting, depreciating, etc.
  I have received the same responses when contacting the live customer service agent as well as facebook and twitter customer service and continue to receive the same response back, word for word.
  In the excess time I have waited for my new vehicle, the trade in value on my current car has depreciated significantly. I have had to replace breaks, oil changes, and windshield. * **** **** *** ** ****** ** ****** *** ******** ** ******** ** *** ******* **** ** *** **** ****** ***** *** ** ****** ***** ** *** ** ******* * ****** ********* GM has only offered me a ****** $150 gift certificate when I first contacted them in December towards the service department, but what good is that if I don't even have a vehicle? **** ** ****** ************ * ********** ** *** **** **** * ****** ********* **** ***** ****** ** ********* ******* *******

  Business Response

  Date: 18/05/2023

  We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out to discuss the matter further. 

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it May Concern,
  
  On December 30, 2021 we purchased a brand new 2021 Chevrolet Suburban *** ******************. We have done regular maintenance on the vehicle. With the vehicle we had additionally purchased an all weather interior package, ** package as well a trailer brake module which we had installed at the dealerships “Comp Shop” (these were put in on Jun 24/22).
  
  Since we have owned this vehicle it has been recalled twice by GM. We have had to take it in on the 18 Jan 22 for repairs to the passenger side seat electrical not working. We have had issues with the rear hatch not opening, the rear heating system not working and then most concerning and recently, on Jan 28, 2023 the vehicle would not accelerate (it appeared to be in limp mode). This was recognized immediately following an update the vehicle asked us to do on January 26/23.
  
  Since January 28, 2023 this vehicle has been in the ***** ***** *********** GM shop being “repaired”. *********** had given us a Chevy Traverse Rental vehicle to use in the interim - a vehicle which was a fair amount smaller than we had, but would suffice temporarily for our family of five (which includes 3 small children with car seats/strollers and other equipment). We were told that due to a shortage of parts it could take upwards of a couple months to repair our vehicle. We were very understanding of this. Through updates from a representative named **** at ***********, we were made aware that the parts did all in fact come in to repair the vehicle after approx 1.5 months of them waiting for them, but to no avail the repair did not work. Since this time we have been told countless parts have been replaced in the vehicle with no success in repairing it.
  
  Today on May 4, 2023 we are now into the 4th month of not having our vehicle. We are making biweekly payments on a vehicle we do not have. We have a warranty that is diminishing month by month. Quite plainly put, we are fed up. When is enough enough? On April 20, 2023 we called GM customer care to put a complaint forward and speak to them directly as the dealership appears to be at a loss with what to do. We spoke with a woman by the name of ****** who we explained our story to and told our concerns. We also voiced to ****** that the rental vehicle we were given had been fine, however in the spring/summer time we live in our RV trailer and that this rental did not have towing capacity. Last summer we sold our home and had been living in our RV during the warmer months as we are currently building a house. We have had accommodations for the winter, but our spring/summer arrangement was our trailer which we need a vehicle to tow it with. We are now left homeless as a result of GM and the absurd amount of time they feel is acceptable to keep a customer without their vehicle. ****** from GM spoke with us on Monday, May 1, 2023 and informed myself and my husband that under no circumstance are they able to provide us a rental vehicle with towing capacity. We then spoke to a manager at GM by the name of ****** who I asked at what point of them not being able to fix our vehicle would they give up? His reply was “never” and by way of that response GM feels it would be acceptable to continue holding our vehicle hostage indefinitely.
  
  We are now contemplating legal action at this point as this simply cannot be right. It is time to throw in the towel and replace our vehicle with one that works. We are finished waiting and we are not paying more money for a new vehicle that we don’t even want. At this point we have lost all confidence in GM, their customer service, their product and all we want is our working vehicle back, our money back or a vehicle that is equivalent to it. Our family has been very closely tied to GM for decades and this entire ordeal has been most disappointing and astonishing to all of us.
  
  We plead with someone to hear our concerns and come up with some realistic solutions that make sense. We have been informed of the possibility to engage in a “trade in” deal or receive a $2500 credit towards a new car purchase. We are not satisfied with this. We are not paying more out of pocket. Our vehicle was brand new and we are entitled to it being replaced if it cannot be fixed. Giving people an “indefinite time line” of when a vehicle could be fixed is absolutely ludicrous particularly when it has been four months and counting with the service team still at a complete loss. I was laughed at by ****** from GM when she assured me they will fix our vehicle and I replied “how much longer? One year? Two years?”. The reality of the situation is that this was not a sarcastic remark, in fact no one can believe that this has went on as long as it already has. Now this is fully affecting our lives to the utmost degree and it is not okay.
  
  
  
  
  Sincerely disappointed customers,
  ***** *** ***** *******

  Business Response

  Date: 08/05/2023

  We are in receipt of the consumer's complaint. We will have a member of our Executive Review Team reach out to discuss the matter directly. 

  Customer Answer

  Date: 08/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and hope that in speaking to them tomorrow they are able to offer something more than what we’ve been told so far which has been “one day we hope to fix your vehicle” with a timeline of “we will never give up” and “we don’t know”.  I will keep you posted. Thank you so much for your assistance. Your involvement has prompted a new sector of GM to become involved which I sincerely appreciate and pray shows promise of this resolving. 

  
  
  Sincerely,

  
  ***** *******

• Initial Complaint

  Date:27/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new truck in December of 2021 giving plenty of time to produce and ship it as my lease was ending in august 2022. As the end date approached I began reaching out to the dealer to get updates. My lease expiry date came and went so I signed an extension being assured that it would only be a few weeks until my new vehicle arrived. Long story short, it is now April 2023 and my vehicle just arrived. I asked the dealer for the production report which shows that the vehicle has been produced and ready to ship since July of 2022. So because GMC couldn’t ship my vehicle for 9 months I’ve lost all equity I would have had in my truck had it been shipped last year when it should have and could have. Essentially about $7k out of my pocket. On top of that the “New” truck I’ve been waiting over a year for has now been sitting in the Texas sun for 9 months and essentially depreciated before I even bought it. I have been dealing GMC customer care since March 28 and all they have offered was $2k off sticker price and some oil change stating they are not responsible for market fluctuations. I completely agree, they aren’t. But they ARE responsible for not shipping my truck for over 9 months when it’s documented as built and ready to ship. But they wouldn’t acknowledge that point and the guy on the phone was basically just reading from a script. So essentially I’m out about 10k for something that was completely within GMC control and no fault of my own and they honestly could care less. Truly pitiful customer service.

  Business Response

  Date: 27/04/2023

  We are in receipt of the consumer complaint and will have a member of our Executive Review Team reach out to discuss the matter directly. 

  Customer Answer

  Date: 27/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:31/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 5/22, while driving my 2011 GMC Sierra 2500 pickup truck, the computer indicated a problem with my transmission. I immediately turned around and headed to my local dealership. They asked me to leave my truck and the following day I was told the Transmission Control Module needed to be replaced. I told them to go ahead and repair my truck. They ordered the part and the nightmare began. I was in contact with them every few days and kept getting told the part had not arrived. On Nov. 1/22 they said they put a rush on the part. On Nov.21/22 I was told that GM wasn't producing this microchip quickly enough so the dealership was going to look into getting a used one but it would only be guaranteed for 30 days. I declined that and decided to continue to wait for a new part. At this point, they recommended that I get in touch with GM Customer Care. It's now been 7 weeks without my truck. I contacted them the next day coming away even more frustrated. It felt like the GM rep was reading from a script. Basically there was nothing GM could/would do to resolve this issue. They would not consider any compensation nor would they consider talking about trade in value if I was to purchase a new truck. A few days later, I went to the dealership and was told they had been in contact with a company in Alberta who may have a used TCM for me. Needless to say the dealership messaged me a couple days later and said the part did not match my truck. Back to square one! On Jan.23/23 I received a message from the dealership saying GM changed and updated the part and it won't arrive until the end of April/23. That would put it at almost 7 months without my truck. On Mar. 29/23 I received another message saying the part will not be delivered to them until JULY/23!! That will be almost 10 months without my truck. This is UNACCEPTABLE! I had to borrow a truck in Nov to move my travel trailer to it's winter home. ** **** * ***** ******* *** **** *** ** **** **** *** ***** Please help!

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  Business Response

  Date: 06/04/2023

  We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out to discuss the matter further. 

  Customer Answer

  Date: 06/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and anxiously await to hear from a representative for General Motors Company of Canada.
  
  
  
  Sincerely,
  
  
  
  ******* ***