Reviews

This profile includes reviews for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shopify Inc. has 5 locations, listed below.

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  Shopify Inc.

  151 O'connor Street Ottawa, ON K2P 2L8

  
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  Shopify Inc.

  57 Erb Street West Waterloo, ON N2L 6C2

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  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

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  Shopify Inc.

  8189 Walnut St New Albany, OH 43054

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  Shopify Inc.

  57 Erb St W Waterloo, ON N2L 6C2

Review Details

• Review fromMaria R

  Date: 04/04/2023

  1 star
  Ordered shirts through the Silent Advocacy shop on Shopify. One of the shirts that arrived is not in good shape and it is a lot larger than what I ordered. I have been unsuccessful with getting in touch with the Shopify store. They dont have any contact information listed. I never received any confirmation emails. The only email I ever received from them was an advertizing message to finalize my order in the checkout cart. I used that email address to try and contact the store about returning the shirt that does not fit and they are not responsive. Shopifys website is not helpful. You have to sign in and basically all of their FAQs are targeted towards shop owners, not customers . I would highly suggest that people skip buying items off of Shopify if a store does not have contact information listed.

• Review fromRon K

  Date: 16/03/2023

  1 star
  Very disappointed with Shopify! I was charged for a theme even though store was never published. Shopify customer online service is by far the poorest I have ever encountered! I was expecting good results with Shopify but instead feel ripped off!

• Review fromMichael M

  Date: 27/02/2023

  1 star
  New business owner, figured I would give Shopify a try. Something as simple as PayPal integration did not work, so I set off on the support journey. After almost 3 hours of back and forth, "I thank you for your patience waiting on the line just to sort this out. I know how important this is for you to be able to activate your Paypal account and I can sense the urgency.I did try everything here, we have exhausted our resources to make sure that I didn't miss anything."I asked in the chat "So that's it?/ On my own?" No response.A paying customer just trying to do the business the website says I can do.

• Review fromJeremy C

  Date: 03/02/2023

  1 star

  Jeremy C

  Date: 03/02/2023

  I have now been ripped off by fake stores on the Spotify app twice. Spotify has no interest in protecting its consumers and politely tells you your on your own. Avoid shopping on this app at all costs. The chances of you actually getting the product or a refund are 0%.
  

  Shopify Inc.

  Date: 04/02/2023

  Hello ******, I appreciate you taking the time to send in this review. Its always gut wrenching to read someone has made a legitimate purchase and the store has not provided the goods. This is the world we all have to play in now when it comes to online shopping. I myself have lost thousands of dollars as a merchant when I was scammed by a buyer using a stolen credit card. I can see you were provided some excellent advice from ***** from our SHOP team just yesterday. I would highly recommend you contact your bank and have them assist you with obtaining your money. I want to stress, we absolutely do not condone any type of fraudulent activity on Shopify. If this does happen to be a Shopify store, filing a claim with your bank will trigger a notification internally, which we can use to investigate the store as needed. We will take a look into the stores activity and take action where appropriate. For legal and privacy reasons we will not be able to share the results of this investigation with you. I really appreciate you taking the time to get in-touch and I truly hope you'll be able to retrieve your product or failing that, secure your funds via your chosen payment method.Kindest Regards Jef - Shopify Support Lead

• Review fromJames O

  Date: 30/01/2023

  1 star

  James O

  Date: 30/01/2023

  I have two ongoing issues with Shopify that has yet to be resolved. It's been 1 month now and they can't even take care of the simplest problems like...1. Correcting my Birthday so I can get a Shopify balance card. I should be able to change it myself being a simple mistake was made during signup, but they have full control over that. I should be able to send documentation of my birthday to them and clarify the issue in a timely manner but Shopify's **************** has the worst customer service I've ever experienced. It's been 1 month now but still has yet to be addressed or even resolved.2. The second problem is that a Shopify agent upsold me to buy a basic annual subscription instead of a monthly subscription because I was informed that the basic annual subscription will include the *** (*** Live rates which I was interested in) and going that route will save me an additional $20 a month on top of the monthly subscription rate if I go the annual route instead. So I asked the agent "Are you sure this basic annual plan comes with the ***? He responded "Let me double-check with my coworker" then proceeded to say "Yes the annual plan comes with ***" When I found out that wasn't true due to my *** live rates not working another agent told me that the other Shopify agent made a mistake and that the basic annual package doesn't come with *** so they created me a ticket to get the issue resolved but It's been a month now and no help. These are two easy issues to address but it's been a month now and there's been no email sent to me (not under primary or spam from Shopify). Every time I call or chat with a Shopify agent they tell me the same old line that they expedited, even escalated my ticket and that I should hear from them shortly, but this isn't short and time is money.
  

  Shopify Inc.

  Date: 04/02/2023

  Hello *****,My name is *** and Im a Support Lead at Shopify.Thank you for taking the time to complete this review. From what Im reading youve had a rough time of it of late and I can acknowledge how unsettling this must be. l will be reviewing your store to determine what has occurred. Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this review with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. Warm Regards Jef - Shopify Support Lead

• Review fromPeter B

  Date: 28/01/2023

  2 stars

  Peter B

  Date: 28/01/2023

  We signed up for Shopify 3 weeks ago, transferring our content from another provider, which was a smooth experience. Got our site set up and working, did a successful domain name transfer, and everything worked perfectly, got a few sales, and this morning, with no changes to the site, the site had gone down. Found the online chat support, spent 2 hours, and it was escalated to Business Operations. No response from business ops within a few hours. Got on chat again, assured they were on it. Was told it would normally take ***** hours, but I'd been upgraded to "urgent."I don't know many retail websites that are good with 2-3 days of outage. As a web host, I would ********** outage is automatically urgent. And they can't tell me how long it will be when in urgent status.
  

  Shopify Inc.

  Date: 29/01/2023

  Hello *****,My name is **** and Im a Senior Support Lead at Shopify.Thank you for getting in contact with us in regards to your complaint. I can understand how frustrating a situation such as this can be and I shall be reviewing your store to further assist you.Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this complaint with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. Warm Regards **** | Shopify, Senior Support Lead

• Review fromKimberly D

  Date: 26/01/2023

  1 star

  Kimberly D

  Date: 26/01/2023

  I have been trying to cancel my shop since June of 2022. I had the shop on pause due to temporarily closing and finally decided to make it permanent. By the time I went to sign back in I was not able to access my account because the phone number I had associated with my account was my old number. So when I put my password in, the system wanted to send a code to it before I could sign back in. Well, you would think the easy way around this is just reset the password right...WRONG! No links were being sent to my business email for me to reset the password. I reached out to customer service to let them know I am trying to access my account to shut it down so I do not keep getting charged but I cannot get in. I gave them all the information that is necessary to prove I am the owner of the business and the account. They continue to give me instructions on how to deactivate the account once I had signed in but would not help me get access to my actual account!!!! 7 months later, I am still being charge a little over $18 a month for a service I do not use, and I still cannot get anyone on the phone, customer service to shut down the account or for them to get a supervisor to call me. Next step is to have my bank to stop anymore charges from them or cancel my card altogether and get a new one. I looked up their terms and conditions and it says they can cancel our shop at any time for any reason!!!!! We all can request for them to terminate our shop as well, with regards to following their instructions on how to cancel it, but if you are not able to access the account then I would assume they could cancel it themselves per their own terms. What a sad world we live in when you get scammed by the services you use to try and run a tiny small business that didn't even make it. I highly suggest to anyone looking for a place to setup their virtual shop....find somewhere else to call home!!!!!
  

  Shopify Inc.

  Date: 29/01/2023

  Hello ********,My name is **** and Im a Senior Support Lead at Shopify.Thank you for sending this complaint through to us. I can understand how frustrating a situation such as this can be and I shall be reviewing your store to further assist you.Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this complaint with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. Warm Regards **** | Shopify, Senior Support Lead

• Review fromMA A

  Date: 01/01/2023

  1 star

  MA A

  Date: 01/01/2023

  I have needs with Shopify for 5 years with 400 5 star reviews online. Shopify removed my listings online due to a spoof email. I tried to tell them that the person who emailed them is not associated with the company who pretended to be someone. Shopify removed my listings without doing their due diligence and after many attempts to contact them they just ignored my emails.
  

  Shopify Inc.

  Date: 22/01/2023

  Hi **, my name is **** and I am a Support Lead at Shopify. Thank you for taking the time to complete this review and for your patience. Apologies for the response time as we are experiencing high volumes at the moment. I can certainly hear from what you wrote how unsettling this has been for you. I shall review this further to determine what has occurred. Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this review with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. Kind regards **** - Shopify Support Lead

• Review fromAdeline J

  Date: 09/12/2022

  1 star
  I am here for the same reason as ***. "Shopify has a deceptive and misleading marketing scheme to mislead store owners that are trying to save money by pausing orders on their store. they have a ************** Plan" for existing store owners that are supposed to allow merchants to pause orders are their store and pay $.../month until they reactivate their store. However, nowhere on their documentation or ************** Plan" ** does it state that you are forfeiting your current contract and will be required to sign a new contract to get the same pricing you had before." I have no words for how deceived I feel right now. And they have the audacity to tell you there are no refunds...and you need to pick a new plan and pay more. Shoppers Beware!! I have lost a great deal of money and time because of this.

• Review fromSam B

  Date: 18/11/2022

  1 star

  Sam B

  Date: 18/11/2022

  Shopify has a deceptive and misleading marketing scheme to mislead store owners that are trying to save money by pausing orders on there store. they have a ************** Plan" for existing store owners that is supposed to allow merchants to pause orders are there store and pay $5/month until they reactivate their store.However, nowhere on their documentation or ************** Plan" ** does it state that you are forfeiting your current contract and will be required to sign a new contract to get the same pricing you had before. In our case, we were on a 2-year contract and wanted to pause orders on our store while we prepared for the Christmas season. I followed their official support documentation that recommended using the ************** Plan" to do so. Upon reactivating our store the next day. I discovered that we would have to sign a new 2 year contract starting on that day and pay a pro-rated $378 to secure the same pricing that we had secured in May. Nowhere in the ** or support documentation does it state that you will be forfeiting your current contract. This is misleading and deceptive marketing to keep customers on their platform without proper warning or help in the linked support documentation.I have brown this issue up with their support and they have refused to do anything to help either than pass the feedback along to their developers after talking back and forth for several days.
  

  Shopify Inc.

  Date: 19/11/2022

  ************, My name is *** and Im a Support Lead at Shopify. Thank you for taking the time to complete this review. I can certainly hear from what you wrote how unsettling this has been for you. I shall be reviewing your store to determine what has occurred. Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this review with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. Warm Regards Jef - Shopify Support Lead