Complaints

This profile includes complaints for Giant Tiger Stores Limited's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Giant Tiger Stores Limited has 9 locations, listed below.

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• 

  Giant Tiger Stores Limited

  2480 Walkley Rd Ottawa, ON K1G 6A9

  
• 

  Giant Tiger Stores Limited

  103 Churchill Rd West Prescott, ON K0E 1T0

  
• 

  Giant Tiger Stores Limited

  112 - 11030 100 St Grande Prairie, AB T8V 2N1

  
• 

  Giant Tiger Stores Limited

  14097 Victoria Trail Northwest Edmonton, AB T5Y 2B6

  
• 

  Giant Tiger Stores Limited

  1168 Maple St P.O. Box 534 Manotick, ON K4M 1A5

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a box of *** Hortons French vanilla cappuccino and was packs of hot chocolate inside

  

  Business Response

  Date: 14/03/2025

  Dear ******, 

  Thank you for reaching out to us.

  Our **************** team has sent you an email as well as a voicemail regarding this matter, kindly give us a call back or reply to our email. Thank you for allowing us the opportunity to address your concerns. 

  Thank you,
  Giant Tiger ****************

  
  

• Initial Complaint

  Date:03/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was placed with ********************************************* on January 24th, 2025. The items were supposed to be delivered on January 28th. I have yet to receive my package. I have reached out to customer service several times and they have failed to remedy the situation.

  

  Business Response

  Date: 06/02/2025

  Dear *******, 

  
  Thank you for reaching out to us.
  Weve reviewed your **************** ticket and have reopened it to address your concerns. Our team will be in touch with you shortly regarding your request. 
  We truly appreciate your feedback and the opportunity to resolve this matter for you.

  
  Thank you,
  Giant Tiger ****************

  Customer Answer

  Date: 15/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:24/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20, 2025, Giant Tiger put a hold for $32.40 in my bank account for an online transaction that I didnt make. After several tries, I finally spoke to customer service on January ****** representative told me that there is a glitch in their system & that I wouldnt be charged for anything.I told her that the last online purchase I made was in December 2024.She stated that the $32.40 currently on hold is from that transaction.I told her that I already paid it.She assured me that I wont be charged again & that the hold will be removed. I told her I was concerned about fraud because they were hacked last year, I find this absolutely unacceptable!The hold was placed on January 20, & indicates that it is until January 28.I use my debit mastercard whenever I make an online transaction with them.Last year, Giant Tiger was hacked.A customer gets a notice & an apology via email.I received countless of spam ******************* calls after this incident. Not only is it harassment , but its annoying. After several months, I gave Giant Tiger a second chance. Everything was going well, with the exception of this recent unauthorized hold.I know that the amount is small, but what if it was higher, or if I really needed that money for immediate use for medication, bus fare? I want Giant Tiger to remove that hold immediately from my chequing account! I also want them to remove my online profile, especially my Mastercard/debit card information. I will continue to shop there because I like the store & the merchandise, but I will never order from them online.I will also caution my family ***************** about using their online services. There is no account or tracking number for this incident because no transaction was ever made. My bank advised me to deal directly with Giant Tiger.Otherwise, all my bank could do is block the transaction and my card.Then, Id need to go in person and get a new card. Inconvenient! Please remove that hold now. Thanks.

  

  Business Response

  Date: 27/01/2025

  Dear *****, 
  
  Thank you for reaching out to us.
  Weve reviewed your **************** ticket and have reopened it to address your concerns. Our team will be in touch with you shortly regarding your request to delete your online account.
  We truly appreciate your feedback and the opportunity to resolve this matter for you.

  
  Thank you,
  Giant Tiger ****************

• Initial Complaint

  Date:24/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I went to your giant Tiger on ********************************* Aug 24th 1254pm I walked into my Giant Tiger. I hear the cashier talking. Is she here, she's ********* I saw a long dark hair cashier lady with Glasses. The other female cashier thought her comment was funny. The 2 of them were laughing about it. Rude and nasty behavior seems to be a regular occurrence at this giant Tiger.The employees at this store are so unfriendly and disrespectful at times, it's shameful.As a disabled person I found her comments discriminatory.Aug 21 at the same giant Tiger, **************** today at around 11am. Big line of Customers ( like 10 people in line). Only 2 cashiers working, no self serve cash register open. According to the dark hair cashier with glasses, none of the other registers were working. But then she said I could open self cash #1 but then I would have to help you. I can't do it because I am busy. I found this suspicious. Because how can they be broken them if she could open #1???It amazes me how rude the staff at this giant Tiger is. Cause when I go to other giant Tiger stores on Thorold stone Rd or in Welland or *************, the service is a lot better. It's so odd to me that this one store has to be this way. I would like your employees to understand that us disabled people are human beings too. We may look different. We can't help being disabled. We didn't ask for it. So please be nice.

  

  Business Response

  Date: 26/08/2024

  Hello ********, 
  
  Thank you for taking the time to reach out to us. Our goal is to provide an exceptional customer experience at all times. We can see that you've contacted our customer service team about this matter. While we believed that your ticket was resolved, please know that we are happy to reopen your ticket. One of our agents will contact you shortly. Thank you again for reaching out to us. 
  
  Thank you, 
  Customer Service Manager
  ********************** 

• Initial Complaint

  Date:21/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed online order for item that was in stock at the ********* store for pickup, for delivery to house and for shipping to store for pickup, I chose store pickup as was in stock. It was confirmed and my credit card was charged. Shortly after I got email saying order was cancelled with no other offer to get my merchandise even though website offers other options customer service refused said they could not ship store for pickup they could call other stores and have me drive all over different cities at my expense but they would not standby what their website states. This is order number Order # ********** and even though I paid $15.82 they are only so they say refunding $14. I now have to contact my bank as I was charged for something did not get and supposedly refunded less than I paid. It has been 3 days and this is still on their website Item # ******* Solar Glass Crackle Stake Lights, 10-in, 3 Pack Available for online purchase with delivery Free shipping over $75 Available for online purchase with store pick-up at *********, ************************** In-Store Available for in-store purchase at *********, *******************************

  

  Business Response

  Date: 03/07/2024

  Hello, 

  
  Thank you for reaching out to us. 

  
  I can see in our customer service portal you have been in contact with one of our agents on June 21st, 2024 regarding order **********. As stated by the customer service agent, the pre-authorisation has been voided in full. The pre-authorisation should no longer appear on your credit card statement. In the event the pre-authorisation is still showing on your statement, please reply to the last email received from our customer service team and we will be happy to assist you further. 

  Regarding our in-store pick up options, only items available at your location can be purchased online and picked up. We currently do not ship to our stores for online orders.

  
  Thank you,
  ******
  Customer Service ***************** Service la Clientle

• Initial Complaint

  Date:03/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My reasoning for this complaint is that I spent $250.00 on gift cards as a Christmas gift for my Mother. We went to purchase early gifts today (Dec 3, 2023) via the GT website and went to check out to find out that GT gift cards are not accepted as a method of payment which I find absolutely ridiculous and misleading as NOWHERE on the GT website does it specifically state GT gift cards are not accepted as a form of payment. Had I known that, I absolutely WOULD not have purchased them. Furthermore, most of the items wanted are unavailable at store as most items are picked through or out of stock. The website offers a better selection of items, but I wasted money buying gift cards they don’t even honour on their own website. The whole ordeal I deem false advertisement and am actively working with a third party company to address the matter higher. I have also notified Consumers Protection Ontario and Office of the Privacy Commissioner of Canada to try and rectify the matter. I am a long time shopper of GT but never experience an issue as such where the retailer does not accept their own gift card on their website as payment. I am requesting a full refund or half the amount of the total to keep the cards for the inconvenience.

  

  Business Response

  Date: 29/01/2024

  Good morning *****, 

  Our apologies for the late reply. 

  I believe *****, our Customer Service supervisor was in contact with you already and was able to assist you. The website has now been updated and it clearly states gift cards cannot be used online at this time. We are currently looking in enabling the use of gift cards online. Unfortunately, we do not have a precise time frame for this feature. 
  

  Once again, we apologize for your experience and thank you for providing us with your valuable feedback. 

  Have a wonderful day,

  ******
  ******** ******* * ****** ******** *******
  Giant Tiger | Tigre Géant
  

  Customer Answer

  Date: 29/01/2024

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20952096, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:22/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a table, shoe rack, pair of shoes, knife set, and men’s dove soap on Nov 13. ***** ****** ** *********** Tracking shows ******** delivered it. I did not have any packages when I came home from work. ******** gave me a runaround. Security cameras picked up nothing around the delivery time. I did reach out to Giant Tiger Twice with no response. I did give calls on two separate days and got no call backs. No response or communication from company.

  

  Business Response

  Date: 23/11/2023

  Good morning, 

  Thank you for reaching out us. 

  I am sorry to hear about your online order as well as the experience you received with our customer service team. 

  In a case like this, we will need to open a claim with ********* for them to investigate. Rest assured, our customer service team will be contacting you this morning with next steps and resolution.

  I have located your tickets and asked the customer service supervisor to make it a priority. 

  Once again, I apologize for your overall experience and for the frustration incurred. 

  Thank you,

  ******
  ******** ******* * ****** ******** *******
  Giant Tiger | Tigre Géant

• Initial Complaint

  Date:13/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order online and received order confirmation # and estimated delivery date.The estimated date fir delivery is today but when look for an update in regard to order it says it hasnt even been processed.I believe Giant Tiger to be a reputable business but am less than pleased with the online shopping experience.

  

  Business Response

  Date: 14/09/2023

  Good morning, 
  Thank you for bringing your recent online shopping experience to our attention. 
  I want to apologize for the long delays in receiving your online order. Our warehouse is currently experiencing a higher than normal volume of orders, which unfortunately result in small delays.
  I have created a ticket for you with our customer service team. They will be reaching out to you today via email to provide updates.
  Once again, I apologize for the inconvenience and frustration incurred.
  Thank you,
  Ben

  ******
  Customer Service & Buying Helpdesk Manager
  Giant Tiger | Tigre ****

   

• Initial Complaint

  Date:26/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online order made to Giant Tiger. ***** ******* *********** Delivery estimate was July 20, 2023. Money was charged to my credit card. I am unable to contact them either by phone or e mail. Delivery by Intelcom courier service tracking app does not show that the package has been received by them or is making progress since July 18. * ** ******* **** * **** **** ******* ** *****  I know that Giant Tiger has stores in Alberta so I thought they were trustworthy.

  Customer Answer

  Date: 27/07/2023

  Complaint ID: 20378005 Thanks so much for looking into my concern. I received the package today along with a phone call from the company to apologize. I advised the company rep that called me to let customers know of delays. Fires, storms, and fraud are all issues that consumers are aware of. A simple communication of circumstances is essential. Thanks again. I will never know if it was your intervention or schedule of delivery. I am glad you are there. Kind Regards, *** ****

• Initial Complaint

  Date:25/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered online from here and I have been waiting since June 27th for the items. They sent 1 of 3. I called the courier to see where are the two other items, no call back. I called and emailed GT, they are so slow to respond to emails, never answer the phone. I have been asking for refund but haven’t got a response. I have been in contact with them via email since July 11th and it’s still not resolved. Just give me my money back! Terrible service. ***** ******* **********

  

  Business Response

  Date: 18/08/2023

  
  
  Our records indicates the customer was refunded on July 26: See attached document.
   
  I will reach out to the customer right away. 
  

  Thank you,