Business Profile

Retail Stores

Giant Tiger Stores Limited

Headquarters

Complaints

This profile includes complaints for Giant Tiger Stores Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

24 total complaints in the last 3 years.
5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:19/07/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online Order on July 12 / 2023 with Giant Tiger. ***** *** *********** All items were in stock. Estimated arrival time was Monday, July 17 / 2023.
Since then I have not received any shipping update. Order has not arrived. E mails to Giant Tiger went unanswered as was phone message. Nobody even picks up the phone during their hours, ever!
This is the only company I ever had problems with receiving an online order. Customer service is non-existent.
Business Response
Date: 24/07/2023
Good morning,
Thank you for reaching out to us.
We apologize for the delays in receiving your online order **********. It appears one of our customer service agent replied to you on July 19th 2023. If you still haven't received your order, please let me know and I would be more than happy to look further in it.
I also wanted to apologize for the delays with your email and the difficulties you had to reach one of our agents over the phone. This is valuable feedback for me and coaching will be provided to the team.
If I may be of further assistance, please do not hesitate to reach back out to our customer service team.
Have a wonderful day,
******
******** ******* * ****** ******** *******
Giant Tiger | Tigre Géant
Customer Answer
Date: 24/07/2023

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 20343569, and find that this resolution is satisfactory to me.

Sincerely,

****** **********
Initial Complaint
Date:17/07/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on Giant Tiger last Wednesday, July 12 and received an order confirmation email listing my purchase and the delivery date which is Tuesday, July 18. To this date, I have not received any new email with a tracking link. I have went on the Giant Tiger website and clicked to track my order, it says “unfulfilled”. My order should be fulfilled and should be shipped out by today so that it can be delivered tomorrow, but that has not happened.

I filled out Giant Tiger’s customer service form twice, and have not received a response, I requested in that form that they let me the know what’s going on with my order or refund the entire order.

I also called their customer service phone twice within their business hours, no answer!

Please help me!

I’m pretty sure this is not the store you would ever shop at next time :(
Customer Answer
Date: 24/07/2023

My complaint #20334598

I would like to inform you that the complaint I filed on July 17, 2023, has been resolved by direct contact with Giant Tiger Stores Limited.

Yesterday, Giant Tiger's customer service team reached out to me regarding issues with delivery of my order, and I requested a refund of my entire order because I did not want to wait too long for my delayed delivery. They sent out an email to their warehouse to process the cancellation of my order and a refund.

Today, I received a confirmation email that my order has been cancelled and that I have received a full refund of my order.

There is no further action required from me or Giant Tiger, as the problem has been solved. I decided to order this specific item from another store instead.

You may now close complaint #20334598.

Thank you for your assistance with this matter; it is greatly appreciated!

Kind regards,*******
Initial Complaint
Date:08/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been dealing with giant Tiger since I received an online parcel in may. There was damage to some dishes which I reported ,,,,their request was to send pictures of box shipping copies, picture of damaged plate since then it has been ridiculous of there request I have sent 30 emails usually they won’t get back to you so you have no contacts again they are saying they did not receive pictures and this has gone on so long I find it very troubling. Please help
Business Response
Date: 28/06/2023
Good evening,
Our apologies for the long delay and the back and forth with the pictures.
I can see now our team has provided a refund of $28.25 on June 15 2023. Rest assured, this is a great coaching opportunity for myself with our customer service team to ensure our process for damaged good is as easy as possible for our valued customers.
Once again, I apologize for the frustration incurred.
If you require further assistance, do not hesitate in reaching out to me here or via our customer service team. If you decide to reach out to our customer service team, please let them know the email is for ******.
Have a great evening,
******
******** ******* * ****** ******** *******
Giant Tiger | Tigre Géant
Initial Complaint
Date:22/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from giant tiger and the tracking hasn’t been updated in over a week and I have called the customer service repeatedly for the last couple of days and no one ever answers. They took the money but have not shipped the items and won’t answer the phone.
Business Response
Date: 08/06/2023
Good afternoon,
Thank you for reaching out to us.
We apologize for the delay in replying back to you.
I would be happy to look further in your order and assist you. Can you kindly provide the order number starting with a 3 or the email address used to place the order.
As soon as I receive this information, I will be able to locate the order and avise on the status. Rest assured, in the event the order has been lost we can action this very quickly for you.
Once again, our apologies in the long delay.
Thank you,
******
******** ******* * ****** ******** *******
Giant Tiger | Tigre Géant
Initial Complaint
Date:31/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a jacket on March 24th. Email stated delivery would be estimated March 28. Did not arrive. Followed the tracking information, it hasn’t moved in 3 days. Complained to the Giant Tiger customer care, got standard scripted answers. Complained again and they offered me a ‘goodwill’ of 5$. Not the point. Why give such ridiculous estimates.
Business Response
Date: 25/04/2023
Good
afternoon,
Thank you for reaching out to us.
We are sorry to hear you did not receive your online order
as per the estimate delivery indicated on the website and the tracking number.
After further review, it appears you never receive the order
as it was lost in transit. According to our records, we have processed a refund
on April 11th back to your original payment method. The refund may
take up to 10 business days to be processed on your end, depending on your
financial institution.
Recognizing your recent online shopping experience was frustrating,
I would be happy to provide you, as a onetime goodwill gesture, a $20 Giant
Tiger gift card you can use at any location, no time limit.
I will be giving you a call shortly to discuss further.
Once again, our sincere apologies for your recent online
shopping experience.
Thank you,
******
Customer Service Manager
Giant Tiger
Customer Answer
Date: 26/04/2023

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 19881426, and find that this resolution is satisfactory to me.

Sincerely,

********* *****
Initial Complaint
Date:17/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 item on January 5 and it was supposed to be delivered January 12th and it is still sitting in the warehouse and was never delivered and nobody will answer the phone
Business Response
Date: 23/01/2023
Good morning,

Thank you for reaching out to Giant Tiger customer service. We apologize for the delay in getting back to you.

I can see one of our associates has been communicating with you regarding both orders you have recently placed.
Unfortunately, order ********** has been lost in transit and we have provided you with a refund of $38.42.

According to our records, we have honoured the sale price on your most recent order to match the price of the item of your original order.

Once again, we apologize of the inconvenience and frustration incurred.
Thank you,
******
******** ******* *******
Initial Complaint
Date:14/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received my online order on Jan 13th. The one item a mirror was broken as I knew from the sound upon opening. I have called the giant tiger customer service line 10 times and its always not answered no matter what time of day. I have left messages as well as filling out the online form 3 times requesting my return label. Not one response.
Customer Answer
Date: 16/01/2023
Cancel please I have been contacted
******** **********
Initial Complaint
Date:19/12/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order November 30th in the amount of $104.14.
I received only one package containing a red sweater and black fleece jacket. I never received the other 3 items. ** ***** ****** *** *********** I’d like my money back for the items I never received!
Customer Answer
Date: 04/01/2023
***** **** ******* ***********************
***** ******** ******* ** **** **** **
*** ***** ******* **********************
******** ********

Good afternoon,
I have gotten into contact with giant tiger and they sent me my refund for the items lost in transit! Thank you for the help!
Initial Complaint
Date:13/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shopped today at the Moncton Mapleton Road store. There were two additional items I had wanted to buy…..the 97 cent carrots and the Holiday Coffee. Both were in flyer this week. I asked the folks working in each department if more was available in store…unfortunately no. They both said “ but ask for a rain check when you check out”. When I checked out I was informed that neither qualified for a raincheck….the carrots because they were grocery and the coffee because it was a specialty of the season. I only wish to bring this to someone’s attention….please educate staff on correct policy (of which I have no idea who was right). I paid for the purchases I made and did not confront staff on what the policy really is. Please advise who was correct….the stocking staff or the checkout staff. And please have all staff educated on policy. Thank you for reading this epistle ????. Merry Christmas to you and your family
Business Response
Date: 21/12/2022
Good evening,
Thank you for reaching out to us.
We welcome feedback from our valued customers and appreciate that you made an effort to pass along your comments. This one way helps us make a better shopping experience for our customers.

Please note that we have logged your feedback with the Owner/Manager of our Mapleton Road location for review. Coaching will be provided at store level to ensure the policy is followed.
Please see below for our raincheck policy in full:
''Rain Checks
If an advertised item is no longer available due to unforeseen circumstances, rain checks will be provided if a similar item is not available at a comparable price. Rainchecks are not available for online products, limited quantity, special purchases, clearance items or online offers which are available only while supplies last.*Not all items are available in all stores. ''
***************************************************
The holiday coffee would be excluded as it is a seasonal (limited quantity/special purchases) item.
Once again, thank you for taking the time to share your valuable feedback with us.
We apologize for the inconvenience and frustration incurred.
Thank you,
******
Customer Service Manager ¦ Gérant au Service à la Clientèle
Giant Tiger Customer Service | Service à la Clientèle Tigre Géant
Initial Complaint
Date:06/12/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an online order #********** from Giant Tiger Canada on December 1st. Most of the items are not up to standard as they are very poor quality. I have sent 3 emails and left 3 phone messages since Dec 2nd and have not had anyone contact me back. Today is December 6th and I need a return shipping label in order to return these items.
Business Response
Date: 15/12/2022
Good
morning,

Thank you
for contacting Giant Tiger customer service. Our apologies for the long delay,
we are currently experiencing a higher volume of inquiries.

According
to our records, a prepaid return label was sent on December 13th 2022 in order
to return the items back to Giant Tiger.

Should
you have any issues with a further order, please do no hesitate to contact
us again.

Thank
you,

******
******** ******* ******* * ****** ** ******* * ** *********
Giant Tiger Customer Service | Service à la Clientèle Tigre Géant
Customer Answer
Date: 15/12/2022

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 18533392, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

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Giant Tiger Stores Limited

Giant Tiger Stores Limited

Giant Tiger Stores Limited

Giant Tiger Stores Limited

Giant Tiger Stores Limited

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Giant Tiger Stores Limited is BBB Accredited.