Complaints
This profile includes complaints for Giant Tiger Stores Limited's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 26th November (Your customer appreciation day) my wife shopped at the Grand Falls, NB Giant Tiger Store and spent $115.29, Including $49.00 on a pair of boots. Unfortunately when she got home and tried them on they were one size too small. On the 28th November she returned to the store to exchange them for the next size up. Unfortunately they did not have them, but there was a similar boot , correct size, but dearer at $55, some $6 dollars dearer. which logically meant that if she were to substitute them for the ones bought on Saturday then she would have to pay the extra $6 plus tax, which was quite acceptable to her. I think we would all agree that this makes perfect sense. However on presenting them to the cashier she was charged $13,65 plus tax instead of the $6 plus tax. No amount of reasoning with the cashier would change this. When she got home she rang the store, spoke to a person called ******* and was told to call in with her receipt. She went straight in but again common sense did not prevail and there was no refund. She was made to feel uncomfortable and embarased by the whole matter. Cashier was ********. I have the receips concerned but your system will not accept photo upload
Business Response
Date: 21/12/2022
Good afternoon,
Thank you for sharing your valuable feedback with us regarding your recent experience at our Grand Falls location.
We welcome feedback from our valued customers and appreciate that you made an effort to pass along your comments. This one way helps us make a better shopping experience for our customers.
Please note that we have logged your feedback with the store Manager/owner for review.As mentioned on the phone earlier today, we will also be creating and internal ticket to contact you directly and ensure the issue is resolved.
Thank you,
******
Customer Service Manager ¦ Gérant au Service à la Clientèle
Giant Tiger Customer Service | Service à la Clientèle Tigre Géant
Customer Answer
Date: 26/12/2022
Complaint: ********
I am rejecting this response because:
I am awaiting their response to my request for an apology from the staff concerned
Sincerely,
**** **********Business Response
Date: 05/01/2023
Good morning,
I have followed up with the store Owner/Manager regarding you complaint.
The manager confirms he was able to contact you this morning (January 5th, 2023). According to the manager, he has invited you back to the store to offer an in person apology.
Once again, thank you for taking the time to share your feedback with us and we apologize for your experience at our Grand Falls location.
Thank you,
******
Customer Service Manager | Gérant au Service à la Clientèle
Giant Tiger Customer Service | Service à la Clientèle Tigre GéantCustomer Answer
Date: 05/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** **********Thank you for your assistance.Initial Complaint
Date:05/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Product not as described. This is NOT a lasagna and had practically no cheese so NOT a cheesy goodness.Business Response
Date: 06/09/2022
Thank you for contacting the *** with your product concerns. We'd be happy to send you a one-time $10 gift card for the expense of your lasagna. We do not have any issues logged for this product in both the 215g and 907g sizes , this appears to be a one-off.
For future product issues/dissatisfaction, we have an amazing return policy. We want you to love your purchase! Our promise: satisfaction guaranteed or your money cheerfully refunded with the presentation of sales receipt - no time limit. Exchanges or refunds may be made at any of our locations. In the event you do not have your receipt, the store would issue you an in-store gift card for the product’s current value – which may not be the same value as you paid; the in-store gift card can only be used at that location only. The exceptions to our return policy include: tobacco; undergarments (underwear, 1-piece bathing suits, swimwear bottoms) and gift cards are all final sale.
We will activate and send the gift card to the address provided when you logged your product concerns with the ***, the gift card will arrive by next Friday (Sept. 16). If at any time, you'd like to report a product issue, we ask that you contact us directly at either: ****************************** ** **************, all product issues are tracked and logged so we can keep both our Buying and manufacturing teams aware of all feedback provided by customers.
Thank you again for advising us of your product concerns.
Initial Complaint
Date:31/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi. I returned my online purchases of clothing at the Oshawa giant tiger. My
total that was charged to my M/C was $56.50. My that’ll I was refunded on my M/C was$47.46. There is a difference of $9.04 that wasn’t credited to my M/C
Why is that. I paid for $56.50
Confused and mad. ***** ***Business Response
Date: 01/09/2022
Hello,
Thank you for contacting Giant Tiger via the ***. When customers return online orders at store level, shipping and handling fees are not refunded. This would account for the different of $9.04 as you were charged $8 plus HST for your order as the order didn't hit the free shipping threshold at the time of the transaction.
As a one-time courtesy, we have refunded the $9.04. Please allow up to 7 business days for the refund/credit to be visible on your online statement.
Thank you,
*******
Customer Answer
Date: 01/09/2022
********** ********
I am rejecting this response because:
I feel that I should be refunded the exact amount that I paid on my M/CI am confuses and angry why I did not ??
Sincerely,
***** ***Initial Complaint
Date:22/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Tuesday July 12, 2022 I made an Online purchase of a $20 watch from the Giant Tiger website. I immediately received an e-mail indicating that my online order was received, and I could expect delivery at my house by Thursday July 14, 2022. On July 14, 2022 nothing arrived at my house. I went to the local Giant Tiger store to pick-up the package, and learned that the package was never receive there either.
On Friday July 15, 2022 I sent an e-mail to Giant Tiger Customer Service explaining the issue, and I requested that my money be refunded. Giant Tiger Customer Service replied with this:
"Thank you for reaching out to us. Please note we are currently experiencing a technical error where it is showing the order is delivered when it has actually only been shipped out. Your order (#**********) was picked up on July 14th and is currently in transit, please allow between 24 to 48 h for information on the tracking link to appear. "
Giant Tiger has 100% totally ignored my request that my monies paid be refunded. I have waited a lot more than 48 hours. Today is day #10. On July 21, 2022 I again checked on the "status" of my Online Order, only to learn that, in theory, the order was in transit as of 3:01am Monday July 18, 2022. There are no other entries on the "status" of the non-existent delivery. Nothing has occurred since 3:01am on July 18, 2022, if anything has occurred at all. This is all smoke & mirrors.
Early morning on July 21, 2022 I again sent an e-mail to Giant Tiger Customer Service requesting that my money be refunded for a package that has never been delivered. I have no idea "where" the package is located, if it has ever been delivered anywhere, or if it has ever actually left the Warehouse, after all, by their own admission, Giant Tiger has disclosed that there Online Order system is currently totally screwed-up. Giant Tiger again is ignoring my request that my money be refunded, actually, they have stopped communicating with me.
Please helpBusiness Response
Date: 26/07/2022
Good afternoon,
Please accept our apologies for your experience. We appreciate you taking the time to connect and provide your feedback, rest assured, we will offer coaching as a whole to the team members who responded to your emails.
We have opened a claim with Intelcom, the courier as the order is still showing in transit, several days after the fact. In the meantime, we have facilitated a full refund of $32.20 to your original method of payment. I have attached a screenshot of the refund issued this afternoon. Please allow up to 5-10 business days for the credit to take effect on your method of payment (dependent on the financial institution).
Please let us know if we can assist further.
Kind regards,
*******
Customer Answer
Date: 26/07/2022
****** ******** *******
I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******
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