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Business Profile

Snow Removal Services

SNOWBUSTERS Ottawa Snowblowing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snow Removal Services.

Complaints

This profile includes complaints for SNOWBUSTERS Ottawa Snowblowing's headquarters and its corporate-owned locations. To view all corporate locations, see

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SNOWBUSTERS Ottawa Snowblowing has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your company saved hundreds no thousands of $$ in diesel fuel costs this year. Also every customer realizes you saved hundreds no thousands of $$ in overtime expenses. Also you saved hundreds no thousands of $$ in tractor maintenance expenses. None of these savings were passed on to your customers in 2024. After I signed and paid the snow removal contract I checked the BBB for reviews. Your company has an ' F ' rating. Many complaints remain outstanding and unresolved. I complained about the lack of prompt service and was disappointed by the response. Also there is a mandatory requirement to take a picture. I don't own a camera. Not always easy to borrow one. There was never a name with the email response like >**** ***** General manager Snowbusters. I think the tractor was here 3 times so far. The people who remove snow from the steps twice. I paid $1,344.7 includes tax. One simple driveway on ******** Ave. Lots of room to place the snow. Front yard or NCC land adjoining driveway. They do not remove 2 feet in front of garage even though I paid for front and back step snow removal BTW: I am a senior with mobility issues. My strong recommendation is to skip this business and find another.

    • Initial Complaint

      Date:30/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Snowbuster's service is ridiculously bad. I have missed work 3 times because i couldn't get out of my driveway. They've showed up at 6....7....8....9 o'clock at night which isn't helpful. On January 29th they started work at 6pm, by 6am the next morning my driveway still wasn't done. If a company can't get to its customers in a 12 hour window there is something wrong with their business plan. They either have to many customers or not enough equipment. I will not employ them again. At this point I'm better off snowblowing and shovelling myself. Colossal failure of service.

    • Initial Complaint

      Date:26/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son and I had to snow shoveling our buildings, because the Snow Busters keeps failing by not turning up at all. Last Friday they fail to do one of our property then today again the same issue. This isn't a joke when the property is quiet large. I had sent email and communicated with ***, supposedly their office manager. But it's like a joke, promising us the tractor is coming when it never turn up. Look else where, I am posting this review is just to save any other innocent consumer to having to deal with this! It's a bust in operation.. no hope.. Next seeking legal actions.. It's said because we ask to speak to the owner and no one stand up to take responsibility or to correct the issue.. (they were ok in 2012 late but comes in, this year is just a total failure..

    • Initial Complaint

      Date:15/01/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a premium service yet never received the service paid for

    • Initial Complaint

      Date:17/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Again, your service this year is unacceptable. A huge snow bank was left in front of my garage, so I cannot get in or out.. A huge snow bank was left in front of my driveway.. It was not plowed, he only ran over it with his tires. The snow was blown directly onto my neighbors house, which he wasn’t pleased about, and was also blown on my house, covering my windows, and side door, making them unusable. The plow line is also too narrow, making the whole of the driveway inaccessible. Seniors with mobility issues live here. You’ve made it impossible for emergency vehicles to enter my driveway. Very dangerous. You have horrible Google reviews, and way too many complaints with the ***. We’ve had these exact same issues last year, and we’re assured It wouldn’t happen again. I foolishly believed.

    • Initial Complaint

      Date:08/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Snowbusters' driver damaged a fence post during a snow removal run. - Sent email on April 1, 2022 to report damage, after my follow up email on April 14, ****** ******* *** apologized for missing original email and that she has completed a work order to have fence post repaired. - Sent 3 more follow up emails on May 1, May 14 and May 31. *** responded on June 2 with the following: My apologies, I just got back. We typically outsource all repairs as we hire individuals with the proper experience to make the repairs. However it seems we did not expect the repairs to be taking this long. Most are swamped with work and so I will be following up with in the next week in order to track the progress and or cancel and set up something else to take care of this. I will update you once I get the answer. - June 15 followed up again as did not get an update on when work will be dispatched. - August 8, 2022, fence post is still not repaired, and the integrity of the fence is compromised

    • Initial Complaint

      Date:30/05/2022

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2021-2022 snow removal contract. Paid $541.50. Advised company by email on Dec 29 that right side driveway marker was broken. Company acknowledged message on Dec 31 and advised it would be replaced "in the New Year". On Jan 23 I sent an email message (with pictures) of damage to stone steps done by the snow plow. Company acknowledged email on Jan 24 (******) that she had put my address on the list to receive a new driveway marker and also "adding note of damage to be reviewed in the Spring". I received an email (April 5 from *** office manager) "We will start dispatching for repairs and assessments next week. We will touch base to advise of assessment." I have asked for updates on a regular basis starting end of April (all communication is by email). I am always told that someone will be in the neighborhood soon to complete the repairs. No repair has been done so far and no specific date has been communicated to me. On May 15th I sent another email requesting an update. I received a response on May 16 "My staff is out repairing the damages from this year. I will get back to you today with details". This email was signed "Owner of Snowbusters". I never received a phone call or email since then. I followed up with 2 emails since then. Nothing. Summary: There is a chunk of my stone steps that broke off by the snow plow around January 23 or so - this is directly due to the fact that they did not replace the broken driveway marker, which I advised them of (and they acknowledged). It seems they are hoping that I will give up following up with them and that they will not fix the damage. Thanks for your help. **My e-transfer payments were deposited by ******* Ontario Inc.

    SNOWBUSTERS Ottawa Snowblowing is NOT a BBB Accredited Business.

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