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Business Profile

Collections Agencies

Financial Debt Recovery Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 326 total complaints in the last 3 years.
  • 118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came to work and there was a note left at the desk (a desk I share with multiple people) asking me to call FDR LTD at ###-###-#### and ask for Fred. I ******* the number and it came up as Financial Debt Recovery Ltd. I do not have a debt with this company or anyone else for that matter. I cannot have these people calling me in my workplace. How do I stop them.

  • Initial Complaint

    Date:08/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FDR Ltd has contacted my employer, asking for personal information about me. The gentleman was very rude to the CEO of company. I have not had any communication with them, but their behaviour is threatening my employment. They need to stop contacting my employer immediately!!!!

  • Initial Complaint

    Date:07/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by FDR regarding a debt I have with ****, they called right after we got hit with Fiona and I did not have any cell service for 3 weeks or more and I had to fight with them to do email for communication as it was the only way to contact me at that time.
    I originally set up a payment plan for monthly payments for my debt but the information they gave me to pay through online banking wouldn't work, I contacted them to get another way to send it and when they did finally get back to me 3 days later they gave me an email address to do e-transfer it wouldn't work either. I just contacted them to tell them my issue and they told me to stop playing games and to make the payment *** **** * *** *****. and that I have no intention of paying which is not true. I have never been treated so ****** in my life. He even left messages previously on my phone stating that if I ignored there phone calls they will take me to court. He told me to check my mail box for a final notice. I refuse to be treated this way and want my debt transfered to another collection agency. I refuse to deal with these people again. I want to pay off my **** debt but I won't do it with this company who has treated me like dirt *** ****** ** * *****

  • Initial Complaint

    Date:07/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We get robocalls from FDR Ltd. every day at least once a day. If someone happens to pick up, there is no response and they never leave a message. We have had no dealings with this company nor do we have any outstanding debt to be collected. These calls have been occurring for more than a month now.

  • Initial Complaint

    Date:02/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FDR calls me every a day, at all hours of the day. I don't have any debt or credit lines with any outstanding balance. I've send FDR official request for documentary confirmation of any loan they can have on my name. ****** **** had delivered the item with tracking number **************** but that still keep calling with their robocall system. FDR has to delist my number from their calling list and send me all requested documents *** ***** **** ** *** **** ** ******

  • Initial Complaint

    Date:02/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2017-2018 I was a victim of fraud. I have the police report to prove it. Fin Debt Recover has a 6513.00 amount owing to them on my credit file. I have never did business with that company this is not my debt. *** ******** ****** ******

  • Initial Complaint

    Date:02/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FDR consistently calls looking for two individuals that I have no association to what so ever. I have called numerous times to have my number removed, which sometimes I am told it will be removed in 48 hrs. Other times when I answer and tell them my number is supposed to be removed I'm met with condescending behaviour. Please do not call my number as you have no business with me. Thank you.

  • Initial Complaint

    Date:30/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving phone calls from FDR/***** **** (FINANCIAL DEBT RECOVERY LTD) for debt collecting for which I never ever know.

  • Initial Complaint

    Date:30/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated daily calls from this number.
    Nobody on the line when answered.
    Please remove us from list and stop calling.

  • Initial Complaint

    Date:18/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday I received an email to my personal email from FDR claiming that they were in posession of my ********* Credit Card account (which went into collections with ********* in March), and that I owed the amount of $6,518.52. * **** * ********** **** ***** ********** ****** *********** ********** *** **** * ***** *** *** ** ********** **** ********** **** ********* ** **** ** ******* ** ******** *** *********** * *** *********. I have asked several questions about why my account had been sent to them, explaining that (despite having missed a couple payments due to losing my job), my account with ********* should still be in good standing because I have been significanlty overpaying my monthly amount. I have asked repeatedly for an explination, and have been provided zero information from FDR. I also received an identical email to my work account on the same day stating that I owed $6,529.92. When I asked about the descrepency in numbers, I owed interest on the amount based on my agreement with *********, and that the total amount of interest was $31.34. This does not make sense to me, as I was informed by ********* that because my account is in collections, it would not be subject to interest. FDR then told me that my options were to either pay the amount in full, or 6 payments of $1,088.55 (which totals as $6,531.30). I a*** ******** *** **** * **** ******** **** ** *** *** ********* ** ****** **** **** **** * ****** ** ***** **** ******** *** ********** ** **** ******** ** *** *** *** ***** ****** ***** ** ********** *********** ** ***********. The information they are providing me is contradictory to information I was provided by *********, and they continue to ignore my questions and requests for clarification on the matter. I have sent them proof that I have overpaid my credit account by $1,230 based on my agreement with *********, and would like to ensure my credit score is not impacted by my account being mistakenly sent to them.

Financial Debt Recovery Ltd is NOT a BBB Accredited Business.

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