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Business Profile

Collections Agencies

Financial Debt Recovery Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 326 total complaints in the last 3 years.
  • 119 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:27/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get calls almost daily from an automated messaged saying I owe money. I do not owe any money, *** **** ********* ******. Please stop calling me.

    Business Response

    Date: 27/09/2024

    Hello- thank you for your inquiry- please to inform you that we have removed the number ###-###-#### from our calling system.

    Regards, 

    Customer Answer

    Date: 27/09/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

  • Initial Complaint

    Date:08/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friday, March 8th, 2024 at 12:38pm - A former friend of mine provided my name & phone# without my permission, as a reference for a credit product. She has now defaulted on said credit product and the collection agency has started calling me. I've received 3 calls this week alone. I called the company advising that I have not had contact with this person for years and have no way to contact her. I requested that my contact details be removed from the file. They refused and said I might still recieve calls.

    Business Response

    Date: 17/10/2024

    Hello- thank you for your inquiry. 

    pleased to inform you that we have added your phone number ***** ******* to our do not call list. please allow 24 hours for the system to update.

    Regards, 

     

     

  • Initial Complaint

    Date:07/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacted by FDR ltd almost every day for 6 months, asking for someone by the name of **** ******. Despite having told them on several occasions that I am not the individual they are looking for and insisting that my number be added to a no-call list, they continue to do so. I have exhausted every avenue to rectify this and am left dumbfounded.
    **

    Business Response

    Date: 24/09/2024

    Good day- Thank you for your inquiry. Phone number ***** ******** has already been removed from our calling list a while back. 

    Regards, 


  • Initial Complaint

    Date:07/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only have a problem with this company calling my home, looking for someone that I do know

    * ******* **** **** **** **** ******** *** ***** ** *******  **** * *** ** ***** *****

    Business Response

    Date: 26/09/2024

    hello- thank you for your inquiry. 

    Please to inform you that we have removed **** ******** from our calling system.

    Regards, 

    Customer Answer

    Date: 28/09/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *****

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never borrowed any money from ***** **** *** and financial debt recovery has sent me to collections without any reason. They dont even have any account or never had any account under my name which I confirmed with both ***** **** and financial debt recovery and its hurting my credit score. I never got any email, any credit information and any call from ***** **** about any debt owing or any services provided by them to me. I dont have any agreement with ***** **** or Financial debt recovery.* ****** *** ******** *** ** ******** *** ** ******* ** *** *** ** ********* **** ********* **** **** * ********* **** ********** **** ********** ********* ******* ***** ****** *** ****** ** ** *** *** **** ********* ** *** *** ****** *** ****** ********* ****** ** **** ********* ***** * ** *** *** *** ** ****** ****** ******* ** *** *** *** ***** ****. I am not liable for any of this debt and I want this collection to be removed from my credit report.Please help me out to get a resolution for this.

    Business Response

    Date: 17/10/2024

    Thank you for your inquiry. To assist in resolving this matter, could you kindly provide a screenshot of what you are seeing on your end? We will review it and investigate further.
    Looking forward to your response.


    Best regards,

  • Initial Complaint

    Date:20/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is calling me EVERYDAY of the week ***** * **** ******* ******* ***** ** ******** ** ** contacting me more than 3 times in a 7 day period. * *** **** ** ****** *** ** ***** ********** ******* ******* *** ***

    Business Response

    Date: 23/02/2024

    Hello -Thank you for your inquiry. 

    We have identified an account that matches the name we have on file and there is a matter that requires immediate attention and resolution. It is essential that we connect with you to address this matter promptly.

    Our records indicate that there is an outstanding issue that needs to be resolved, and we are committed to working with you to find a satisfactory solution. Your cooperation in resolving this matter is greatly appreciated.

    Please contact us at your earliest convenience so that we can discuss the details of the situation and work towards a resolution together.

    Thank you for your attention to this matter. We look forward to hearing from you soon.


    Best regards,

    Customer Answer

    Date: 01/03/2024



    Complaint: ********



    I am rejecting this response because: *** ******** ** ******** *** ***** *** *********** **** *** ******* *** *** ** *** ********** *** **** ******** *** ** ******** ********* ******* ******* ************ *** ******** ** ** contacting me more than 3 times in a 7 day period. Contacting me by phone without first sending a letter by mail and waiting 7 days before calling me ** **** ******** I am ordering your company to cease *** ****** any contact with me other than by letter mail. ***** *** ******* **** ** *****



    Sincerely,



    ***** *******

  • Initial Complaint

    Date:26/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For over a year I have asked and demanded that they remove "***** ****" accounts that are not proven to be my debts. I have stated clearly several times these were not my accounts and I owe no money to these people. There is also no court judgment confirming the debt is legitimate a** ********* **** ** ******* They refuse to remove this account though they have removed 2 of the three in question. **** *** ********** ** ***** ** *** **** ** ****** ******* * THEY MUST REMOVE THIS ACCOUNT IMMEDIATELY! **** *** ******* ***** ********* *** all I get is the runaround about my own information, which they have ******* *** released without authorization after they have been specifically told not to release any information until I have authorized that the account they hold has correct information. They do not have correct information *** **** ******** ******* *********** **** *** ****** ***

    Business Response

    Date: 29/01/2024

    I hope this message finds you well. I wanted to inform you that I have thoroughly reviewed the concern regarding the account in question. As part of our investigation, I have requested the necessary backup documentation from the original creditor.
    Once the documents are received, I will forward them to you for your detailed review. In the meantime, I have placed the account on hold to ensure no further actions are taken until we complete the necessary steps.
    Thank you for your patience and understanding.

    Customer Answer

    Date: 29/01/2024



    Complaint: ********



    I am rejecting this response because: *** *********** **** ******* *** ******** ** ** ****** ****  ** *** ******** ** *** ****** The claim is over two years old and is without a judgment from court to verify the claim. Therefore, there is no verified proof of any debt, and all information must be removed from my credit file immediately.



    Sincerely,



    ******* **********

  • Initial Complaint

    Date:24/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since at least November 13th 2023 I have been receiving several calls a week as well as text messages regarding the file of a *** *******. I have no idea who that is and I've had my phone number for well over 5 years. I want this company to stop calling me, leaving me automated voicemails, and to stop texting me. I can't even answer the call and say that to anyone because it's just an automated call.

    Business Response

    Date: 29/01/2024

    I am writing to address a recent
    issue that came to our attention, and I want to sincerely apologize for any
    inconvenience it may have caused. Upon reviewing our records, it has come to
    our attention that an incorrect number was inadvertently included in our
    system. I want to assure you that immediate steps have been taken to rectify
    this error. The number has been promptly removed from our database, and we have
    also added it to our internal "Do Not Call" list to prevent any further
    communications.

    Customer Answer

    Date: 29/01/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ****

  • Initial Complaint

    Date:22/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not owe anything and have excellent credit score. Please stop calling me and leaving me automated messages in voicemail. This is harassment at this point. I don't know who you're trying to reach but it's not me, I don't have any debts. Please add my number to the do not call list immediately.

    Business Response

    Date: 29/12/2023

    Hello and Thank you for the inquiry. 

    This is to confirm the number has been removed and added to the do not call list. 

    Thank you very much and Take care. 

    Customer Answer

    Date: 29/12/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** ************

  • Initial Complaint

    Date:22/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****** ****, I do not have a contract with Financial Debt Recovery Ltd, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 09/01/2024

    I am requesting proof that Financial Debt Recovery Ltd sent me account validation documents requested, If they cannot provide proof I demand that this account be removed from my credit report

    Business Response

    Date: 23/01/2024

    Hello and thank you for your inquiry. 

    Please be advised that we work on behalf of the original creditor and you do not necessarily need to have a contract with us. 

    I have requested them to provide me with the copy of the documents for your review. Once I receive them, i will forward them to you. 

    In the meantime, I will place the account on hold. 

    Thanks, 

Financial Debt Recovery Ltd is NOT a BBB Accredited Business.

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