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Business Profile

Bank

Simplii Financial

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Simplii Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

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Simplii Financial has 2 locations, listed below.

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    Customer Review Ratings

    1.71

    Average of 52 Customer Reviews

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    Review Details

    • Patricia O

      Date: 21/07/2023

      Patricia O

      Date: 21/07/2023

      Thank you to Viraj W, He was very helpful during my recent mortgage application. Responded on time to my emails and requests. He is an epitome of professionalism. Thank you

      Simplii Financial

      Date: 27/09/2023

      Thank you for your
      review and kind words! We always strive to provide timely, professional service
      and are glad to hear our team was able to help you with
      all your banking needs! Should you ever
      need anything, please do not hesitate to reach back out to us.

    • Carrie J

      Date: 11/07/2023

      ** ************ ********. I am trying to close down a parental account, and they are being so difficultlii to deal with it is heartbreaking.
      ***** *** **** *****

    • Keith M

      Date: 08/07/2023

      Keith M

      Date: 08/07/2023

      My 16 year old daughter applied for an account towards the end of June. Letter dated June 28 from the bank was received in the mail advising account has been opened. She also received separate mails with the access card and pin number.
      To our utter consternation, she received an email from Simplii dated July 5 asking for more information to confirm her ID. That Simplii could send information confirming an account is opened and then subsequently ask for more information is *** **** beyond our comprehension *** **** ********** *** *************** The representative we spoke to said the account is not active and **** *** *** **** ** *** that the account information they sent in the mail should not have been forwarded to my daughter's employer.
      * **** ***** ******* ***** **** **** ****** *** * **** *** **** ***** **** **** **** ** *** * **** ** ** ******** ***** *** ******* ****** ****** **** ******* ** ***** **** **** ** *** ****** 

      Simplii Financial

      Date: 26/09/2023

      Hi , thank you
      for providing us with this opportunity to address your concern. We would like
      to invite your daughter to contact us directly at ###-###-#### so we can look at resolving this issue with them.

    • Diego M

      Date: 01/07/2023

      Diego M

      Date: 01/07/2023

      I have been banking with Simplii for over 22 years and I could not be happier with this company. I recently enquired about a secure line of credit and received ultra-fast service from mortgage specialist Rabaqia ********* ***** and was offered excellent rates. It's one of the few companies nowadays that really rewards you for your loyalty. * ********* **** ******* ******* ***********

      Simplii Financial

      Date: 29/09/2023

      Thank you for your
      review and kind words. We appreciate your continued business
      and loyalty for over 22 years, and are glad to hear you were satisfied
      with our service. Should you ever need any assistance with your banking needs, please do not
      hesitate to reach back out to us.

    • Kristoffer I

      Date: 29/06/2023

      Closed our account without our knowledge still accepting e-transfers into the account and will not release the money to me!!! The department I keep getting transferred too has business hours 8am-noon and I’ve been calling and calling nobody answers! **********

    • Waye F

      Date: 21/06/2023

      Waye F

      Date: 21/06/2023

      I have been using Simplii Financial for many years. I was happy with it until last month.
      They tricked me to sign up with a credit card.
      When I log on my account, I usually get my account summary on the first page.
      Last month, when I logged on my account, I got a page different page with lots words and paragraph. I tried quickly to exit the pages. It seems kept going to another page. I had not intend to read all the advertising but at the end I realize I applied for a **** Credit card. I would not get out of the page. Then, I call Simplii Customer service to cancel the card. She told me that she cancelled it. A week later, I received a **** Credit Card.
      This is bad practice to trick me to sign up for credit card.

      Simplii Financial

      Date: 18/09/2023

      Thank you for giving us the opportunity to address your concerns. We will be reaching out directly to work on a resolution with you.

    • Michael N

      Date: 19/06/2023

      Simplii is a joke of a bank have talked to several representatives by this point trying to update my information and get a new card, because I no longer have my old phone that’s tied to the account I have to jump through hoop after hoop just to try and change my address so I can ever get a new card, the reps are unhelpful, don’t call back, are often dismissive ** ******** ****.

    • Janine B

      Date: 12/06/2023

      Janine B

      Date: 12/06/2023

      We had a fantastic experience when dealing with Simplii. The customer service was exceptional. It made the transaction smooth and easy. ***** ********* ****** *** *** **** ******** ********* *** ****** ****** 

      Simplii Financial

      Date: 15/09/2023

      Thank you for your review and kind words, we are happy to know that we were able to provide exceptional service. Should you ever need anything please do not hesitate to reach back out to us.

    • Susan B

      Date: 07/06/2023

      Susan B

      Date: 07/06/2023

      I was in a small town 1hr from my place of residence and went to pay for a lunch and my card was declined. ( it wasnt for lack of money.) Thank goodness I had my credit card with me. Tried my card at 2 other places and same thing. Phoned customer service 5 times that day and was on hold about 3 1/2 hrs waiting to talk to someone and never reached anyone. Cant access my money. ** ******* **** ******** ** ****** ***** **** **** **** *****

      Simplii Financial

      Date: 07/09/2023

      Thank you for giving us the opportunity to address your concern. We will be reaching out directly to resolve the matter.

    • Chuck B

      Date: 28/05/2023

      Chuck B

      Date: 28/05/2023

      Terrible customer service!! They have no banking fees but don't offer as high of interest on all their HIGH interest accounts as our Credit Union!! Didn't realize all these problems till my daughter tried to get her money out of a GIC that took 5weeks to show up in her account....NOT GOOD. Kept getting a different agent every time we tried to resolve this!! ** ** *** ***** *** ****** ************ ****** ****** *** **** *******

      Simplii Financial

      Date: 28/08/2023

      Thank you for taking the time to write this review, we appreciate the opportunity to address your concerns. We would like to invite your daughter to connect with us so we can further look into the issue you mentioned regarding their GIC account. Your daughter can reach us at ###-###-#### and we would be happy to review the situation further.

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