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Business Profile

Collections Agencies

Transworld Systems Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Transworld Systems Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Transworld Systems Canada Inc has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received numerous calls from TSICO, most calls are automatically screened by my phone and the caller never leaves a message. I answered two calls and got a series of tones before being disconnected. I understand that this is a debt collector. I have no outstanding debts. I want my number removed so this doesn't affect my credit rating.

      Business Response

      Date: 03/05/2023

      Good day,

      After reviewing the complaint, we have located and identified your number as an incorrect contact, and we have
      updated our records as such.

      We apologize
      for any inconvenience this may have caused.

      Customer Answer

      Date: 03/05/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:03/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been receiving phone calls for a few months and up to four times a day from this company. When we answer the phone nobody is at the other end of the call. We have no debt at all and own our assets outright. How do we stop this annoying behaviour from a company we have no obligation to.

      Business Response

      Date: 03/05/2023

      Good day,

      After reviewing the complaint, we are requesting for the consumer to provide the phone number TSICO is contacting.

      We have no records of contacting the phone number she had provided to BBB.

      Thank you.

    • Initial Complaint

      Date:02/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls by Transworld for debt collection for a person who no longer has this number. The person they're trying to contact is not me and I would like for the spam calls to stop

      Business Response

      Date: 02/05/2023

      Good day.

      At this time,
      we have located and identified your number as an incorrect contact, and we have
      updated our records as such.


      We apologize
      for any inconvenience this may have caused.

      Customer Answer

      Date: 02/05/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* *****

    • Initial Complaint

      Date:12/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business continues to call me up to 8 times a day and when I answer the phone they hang up. I try calling them back and they hang up on me again. I'm tired of being harassed by multiple numbers calling me every single day! And I can't even get someone on the phone to tell them. It would be very nice if they would Cease and Desist all communications with my phone number ** **** *** ******* **** ******* ***** ***** *** ** ******* ******** ***** * ***. And the ***** will be notified of this as well.

      Business Response

      Date: 13/04/2023

      Good day,

      After reviewing the complaint,  we have located and identified your number as an incorrect contact, and we have
      updated our records as such.

      We apologize
      for any inconvenience this may have caused.

    • Initial Complaint

      Date:03/04/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Business keeps calling my Grandaughters cell looking for some ******** ******** File #********. Don’t have a clue who this person is. I have called them and explained that the cell number doesn’t belong to him and to please stop calling, that this number belongs to a young girl. They say they will take this number off their records but the calls are still occurring. sometimes twice a day. My granddaughters cell is **********. I don’t feel that my granddaughter should have to change her number but if the calls don’t stop it may be our last resort.

      Business Response

      Date: 04/04/2023

      Good day,

      After reviewing the complaint,  we have located and identified your number as an incorrect contact, and we have
      updated our records as such.

      We apologize
      for any inconvenience this may have caused.

      Customer Answer

      Date: 04/04/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:02/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no debts in collection. This TSICO keeps calling at least 3 times a day. Please stop. It’s quite aggravating.

      Business Response

      Date: 03/04/2023

      Good day,

      After reviewing the complaint, we are requesting for the consumer to provide the phone number TSICO is contacting.

      Thank you.

      Customer Answer

      Date: 03/04/2023



      Complaint: ********



      I am rejecting this response because:

      I have no debt. Please check my number **********



      Sincerely,



      ****** ********

      Business Response

      Date: 10/04/2023

      We have placed a hold on your file therefore, you will no longer receive phone calls from TSICO. The contact information you have provided BBB matches the file in our office. Please contact our office to discuss the matter we are handling for ********* ****** & ********* ****** The phone number to call is 888-***-**** and refer to file ********.

      Thank you.

    • Initial Complaint

      Date:31/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Numerous calls from TSICO Debt collection. They don't leave a message and when I answer there is no one on the other end. They call up to four and five times per day. I don't have any debts and my credit report verifies this. They need to remove my number from their list. I have tried to call them and no one answers their line and if you leave a number for a call-back - no one calls in a reasonable time frame. Whomever they are looking for it is not me. I live alone and I have no debts in collection. I am obviously not the person they are looking for and they need to stop calling. I don't know who they are seeking as they don't leave a message, they don't answer their inbound line, and no one returns a call when I leave a call back number

      Business Response

      Date: 31/03/2023

      Good day,

      After reviewing the complaint, we are requesting for the consumer to provide the phone number TSICO has been contacting to investigate further.

      Thank you.

      Customer Answer

      Date: 31/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, The telephone number that TSICO is calling is my ******** # ************ I am not the person they are seeking. 



      Sincerely,



      ******** ********

    • Initial Complaint

      Date:24/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving multiple calls every day at least 3 time per day for the past week from 5 different numbers with the TSICO caller ID. The person who owns this number is an elderly person with no credit card, no debts, no credit in any capacity whatsoever. They have no outstanding debts with any institution so I'm not sure why we keep getting these calls with no voicemail.

      Business Response

      Date: 24/03/2023

      Good day,

      At this time,
      we have located and identified your number as an incorrect contact, and we have
      updated our records as such.

      We apologize
      for any inconvenience this may have caused.

      Customer Answer

      Date: 24/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* **** ******

    • Initial Complaint

      Date:17/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am keep receiving phone calls daily from this company...even though I have nothing to do with anything to do with them.
      Sick and tired of their harrassement.
      When confronted with the issues they said probably a mistake.and the calls would end.....but they keep calling me.... Help and stop this madness

      Business Response

      Date: 17/03/2023

      Good day,

      At this time, we have
      located and identified your number as an incorrect contact, and we have updated
      our records as such.

      We apologize for any
      inconvenience this may have caused.

    • Initial Complaint

      Date:17/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving calls from this number incessantly they call it leaves a beep as a voicemail if i dont answer if i answer they hang up immediately this is harassment

      Business Response

      Date: 17/03/2023

      Good day,

      After reviewing the complaint, we are looking into contacting a person by the name of ****. Please advise the phone number we have been calling is the wrong number in order to be removed.

      Thank you. 

    Transworld Systems Canada Inc is NOT a BBB Accredited Business.

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