We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Transworld Systems Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Transworld Systems Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Transworld Systems Canada Inc has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls on my cell phone from TSICO. They leave no message or they call from another place called *** both on Milner Ave in Toronto. I have no outstanding debt and would like these calls to cease. * ** ** ******** ******* **** ******** ****** *** ** *** **** **** ************ Please if you could make them stop.

      Business Response

      Date: 15/03/2023

      Good day,

      After reviewing the complaint, we have
      located and identified your number as an incorrect contact, and we have updated
      our records as such.

      We apologize for any
      inconvenience this may have caused.

      Customer Answer

      Date: 15/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* *********

    • Initial Complaint

      Date:15/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting repeated calls from TSICO regarding outstanding money owed to ********* ****** ****** ********** I have no outstanding debt with them and have never been contacted by **** directly. Please stop calling me. I have blocked the number but continue to receive automated voicemail messages. Thank you.

      Business Response

      Date: 15/03/2023

      Good day,

      After reviewing the complaint, we have a matter in our office under the same name as yours. Please email *******@*****.ca with a copy of your ID (driver's license) to verify if we are contacting the wrong person.

      As of now, we have placed the file on a temporary hold, you will no longer receive calls until we further investigate. 

      Thank you. 

    • Initial Complaint

      Date:09/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving calls from this company but have no outstanding debt. Please stop calling. These calls date back to at least Dec. 2022.

      Business Response

      Date: 09/03/2023

      Good day,

      After reviewing the complaint, we are looking into contacting ***** *, please advise if this phone number belongs to him as well.

      If not, please advise it does not belong to him and we will remove the phone number in concern.

       

      Thank you.

      Customer Answer

      Date: 09/03/2023

      Better Business Bureau:
      This number does NOT belong to ***** *.
      Please remove this number.  

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********




    • Initial Complaint

      Date:06/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been repeatedly phoned and cold called by this number despite answering. If they are seeking money from me for something I am unable to call back and wait on hold for extended amounts of time *** ** ********* *** ******** ****** ************. Please do not robo call me and instead phone as a real person to speak to me, your platform is extremely inaccessible and with all the scams going around it is EXTREMELY inappropriate and unsafe to contact people in a manner with which there is no response when answering call and in which no pertinent details are provided in voicemails. If you wish to reach me properly do so with an actual human agent to speak with me directly. I cannot and will not wait on hold for ages for a company that cannot even explain what it is they want from me.

      Business Response

      Date: 06/03/2023

      Good day,

      After reviewing the complaint, a representative from our office will contact you shortly. You will no longer receive message drops to contact TSI.

      Thank you. 

       

      Customer Answer

      Date: 06/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ***********

    • Initial Complaint

      Date:01/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keep getting calls multiple times a day multiple times a week. They call from different numbers from different locations daily. They are calling for someone who’s not me and I have no way to tell them to stop calling *** ********* me over someone else’s problem. Stop calling this number ********** .

      Business Response

      Date: 01/03/2023

      Good day,

      After reviewing the complaint, , we have
      located and identified your number as an incorrect contact, and we have updated
      our records as such.

      We apologize for any
      inconvenience this may have caused.

    • Initial Complaint

      Date:01/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been called by tscio multiple times and finally someone was on the other side they told me I owe money to something I am paying off I don’t understand how they get off calling people when they don’t have all the correct information

      Business Response

      Date: 01/03/2023

      Good day,

      After reviewing the complaint, the consumer will no longer receive phone calls from TSI as the files are no longer in our office.

      Thank you. 

    • Initial Complaint

      Date:28/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving nuisance calls from this company. Firstly, the caller keeps asking to speak to someone named ‘****’. There is no one by that name living at my address nor has there ever been. I have told the caller on theee occasions and the person then states that my number will be removed but I still receive phone calls.

      Secondly, I receive autonates phone calls from this number, advising me to call back. I did do so at one point as the calls were becoming incessant and a nuisance. The person answering the call told me that I had been overpaid a bursary amount from the province in 1989 and that I was to repay the overpId amount. I asked them to produce a document to prove that I had been overpaid and that it was due to my error. The person refused to do so and also refused to guve me the contact details of the person at the ******* ******** wo allegedly authorised these calls.

      Business Response

      Date: 01/03/2023

      Good day,

      After reviewing the complaint, the phone number in concern when attempting to contact the individual by the name of "****" was already marked as wrong number.

      The reason we are contacting you to discuss the matter we are handling for the ******** ** ******** 
      At the time, the Agent whom you have spoken did not refuse your request for proof of debt. Your request had been submitted to the ******** ** ******* but  was not received by the ********. We are currently in communications with the ******** ** ******* in regards to your request for the supporting document. Please be advised, this request may take up to 6-8 weeks to be fulfilled and mailed to you.

      As now, we have placed your file on hold and you will no longer receive phone calls from TSI. You may contact TSI once you receive and review the documentation. The number
      to call is ************ and refer to file *******.

      Thank you.

      Customer Answer

      Date: 06/03/2023



      Complaint: ********



      I am rejecting this response because:

      I just received a phone call today at 3:21 pm from someone asking to speak with an '****' who promptly hung up after I brought up this correspondence via the BBB.  The phone call indicates that you clearly have not removed my phone number for any such follow-up.  Additionally, you have neither explained why my number showed up in your list for this matter, in the first instance, nor have you apologized for the nuisance calls.

      With regards to the second matter, the initial complaint had been raised directly with your firm back at the beginning of September  In spite of this, I do not see how you this turnaround of 6-8 weeks from this point applies.  You have not reverted with any evidence but continue with the nuisance calls.  That notwithstanding, I do not have any outstanding debt from the **** ******* as I had already repaid the ******* ****.

      Sincerely,



      ****** ****

      Business Response

      Date: 08/03/2023

      We request the consumer to please provide the phone number he is claiming TSI is contacting from, as well, the phone number that is being contacted. 

      In regards to the ******** ** ******* matter, the account is no longer in our office. We advise the consumer to contact the ******** ** ******* directly. 

    • Initial Complaint

      Date:28/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being repeatedly called by this company. I have phoned them and spoke to someone and told them that the person they are looking for has not lived here for 30 years!! They say they will stop calling and then they start calling again. There is no outstanding debt that I hold. I want them to stop phoning me once and for all before i have to contact the Financial Consumer Agency of Canada

      Business Response

      Date: 28/02/2023

      Good day,

      After reviewing the complaint, we have located and identified your
      number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have
      caused.

      Customer Answer

      Date: 05/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,


      ****** *********

    • Initial Complaint

      Date:28/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving calls for the past month and a half continually on my cell phone – sometimes twice a day. The number that is used to call me is ###-###-####. I have been blocking this number because I do not know who they are as they have left no voice mail messages as to why they are calling me. I finally received a voice mail message last week from TSICO advising me to call their office in Milner, Ontario. They do not provide my name or any reason for the need to call them. I have no outstanding debt and am frustrated by the continuing calls. An ******* search indicates that I have an excellent credit rating and report. No outstanding debt. I would like these calls to stop.

      Business Response

      Date: 01/03/2023

      Good day,

      After reviewing the complaint, we have located and identified your
      number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have
      caused.

      Customer Answer

      Date: 01/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ****

    • Initial Complaint

      Date:24/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being repeatedly called, and hung up on, by this company. There is no outstanding debt that I hold. There have been no messages left on my phone, just a few rings that then hang up. Repeatedly, on my cell. Every day. I don't owe any money to collect. I would like a resolution and for these calls to stop immediately.

      Business Response

      Date: 24/02/2023

      Good day,

      After reviewing the complaint, we have located and identified your
      number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have
      caused.

    Transworld Systems Canada Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.