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Business Profile

Wholesale Auto Parts

Parts Engine Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Auto Parts.

Reviews

This profile includes reviews for Parts Engine Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Parts Engine Canada has 2 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 65 Customer Reviews

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    Review Details

    • Sergey N

      Date: 02/11/2023

      ** ** ******** *** ********* **** *********** ****** ****** ** ********* ** **** *** ********* ****** ** ***** ******** **** **** ** ******** ******** **** ***** They not doing fair business.
      At October 5-th 2023 I ordered and paid in full the new winter tires for my car. Ten days they does not give me any information about my order and only on 15-th of October (!) they informed me that they have no ordered tires and offer me other maker tires for higher that the middle market price, or to cancel my order. I confirmed that i'm cancelling my order and on October 17-th they sent me message that my order is canceled and the money will be refund. After that they disappeared and only after my complaint with request to refund my money, with information **** * **** ***** ** ****** if they will not do my refund, on November 2-nd they send me information that my money were refund. It looks like they simply use the customers money as long as they can as their current assets, instead of refund on time.

    • Brandon M

      Date: 30/10/2023

      * **** *** ******* ** ******* *** ** ***** ******* ***** ******* ** ***** **** ***** ******** ** **** * *** ***** ******* **** ** ***** ***** *** ***** ** ***** ************* * *** ******** ** ** * ********** ** ** ****** **** ************ *** * ******* ** ***** ** *** *** * *** **** ** *** **** ********
      I'm happy to report that I received my order within five business days to a quite rural part of the country. Was delivered on time and at the agreed-upon price. No additional charge for delivery to a rural area. No delivery fee at all actually.
      I can't speak to every transaction they process, but my experience with this company was nothing but positive from beginning to end. Very pleasantly surprised.

    • Tracy M

      Date: 28/10/2023

      Credited my credit card for a product they said they had, after 5 days i called and they told me none in stock I have to wait till feb 2024. Had them cancel my order. Received an email about cancelation. They cancelled my order said it would take 10 business days to get refund on credit card. I am still waiting 10 days later nothing.

    • Sherrie J

      Date: 25/09/2023

      Horrible company , I wish I would’ve seen these reviews before I ordered from them. I’m calling my credit card company to cancel this order ******* * **** **** ** ** **********. **** **** *** ***** . Worst company I’ve ever worked with the hang up on you their customer service recordings do not work properly and it’s impossible to send in a ticket.. ***** **** ******* ** *** ******

    • Justin R

      Date: 24/08/2023

      Received damaged *** shocks. Told me to deal with the manufacturer directly to speed up the process through a warranty claim. Using my own time and money. **** **** ** *********** ******* ***** ** *** ******** **** ****. Its not warranty. The parts are defective. The whole point of dealing with a distributor is so that they deal with the shipping from various countries, but to deal with quality issues as they arise. No reply from them via email or call in a month.

    • Ron V

      Date: 14/08/2023

      This company is highly suspect. Requested I send a govetnment issued ID picture to vetify my creditcard information before they would ship my order. They had already charged my credit card.
      What company needs a governme t issued ID before they ship anything but charges the creditcards of their customers?
      **** ****** **** * **** ******** ***** ** *** ****** ** ******** ***********.
      Do NOT do business with partscanada.ca.

    • Chad B

      Date: 04/08/2023

      Orders wheels that showed in stock paid in full, 2 weeks laters asked where tracking number is, they said out of stock the would find an alternative with a discount, that were in supposedly in stock, so agreed, 6 weeks later still nothing, emailed to see what is going on cancelled order. It was not actually cancelled until i called today weeks later.
      This company takes your money to hold and never produces the item. So we pay interest on credit cards so they can pool money for more purchasing power or something.
      **** ******* ** * **************

    • dave g

      Date: 11/07/2023

      ******** ******* *******
      ordered something that was listed as "In Stock - Ships in 1 Week"
      More than a month later - couple emails and phone calls - now after calling them again they say that they just heard back from the warehouse 5 mins ago (i'm that stupid too)
      the new estimated delivery date (for them - not to me) is another 2 weeks away
      That's going to be 2 full months for an item listed on the website as "in stock"

    • CHARLES S

      Date: 23/06/2023

      Worst customer service ever. 5 phone calls, 2 e-mails and no response. All I wanted to know is when the part I ordered was going to be shipped. I'm assuming he does not have stock and is a re-seller who sources parts from another supplier. I ended up lodging a complaint with *** *** - and guess what - 10 days later, I got a notice that item was shipped. I ordered the same part from **** **** and the part was at my door in 3 days and that was with international shipping. Now I have two. Go figure. ***** *******

    • steve v

      Date: 16/06/2023

      just what everyone is saying they take your money and dont ship anything and dont want to give your money back ***** **** ****** ** ******* *** ****** ***** ** ***** ** **** ******** **** *****

    Parts Engine Canada is NOT a BBB Accredited Business.

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