Reviews

Review Details

• Review fromMonica T

  Date: 13/02/2024

  5 stars

  Monica T

  Date: 13/02/2024

  ****** ****** out of the BC office was absolutely fantastic. So friendly, very professional, knowledgeable of alternatives and really generally trying to offer solutions and answers. We book by ourselves ALWAYS... but because of the service she offered, we went back to her when we were ready to seal the deal. Thanks ******, thanks tripcentral.ca.
  

  tripcentral.ca

  Date: 06/03/2024

  Dear Client , tripcentral.ca thanks you for being a valued client and we thank you for taking the time to write about your experience. Our mission is to help clients with travel needs and to make the experience as enjoyable and seamless as possible . We will share your comments with the sales team ! Happy Travels! - customer service Team - tripcentral.ca - AK

• Review fromRuss B

  Date: 10/02/2024

  1 star

  Russ B

  Date: 10/02/2024

  I made a final payment by credit card for a booked trip through a link provided by our Trip Central agent on Feb. 6/2024. The final payment reminder letter from our agent received a few days prior stated "Your booking has a final payment that requires payment being received by our supplier on or before 10 Feb 2024 in order to avoid consequences. If the balance is not paid in full, some suppliers automatically cancel bookings (with no refund) and others expire early booking pricing promotions that can increase the cost of your booking." (a rather threatening note).
  On Feb.9/2024, I emailed my agent and asked that she confirm payment had been made. No reply
  On Feb.10/2024 (the final payment date), I had not received any confirmation of final payment being made. At 4:45 pm, I contacted Trip Central by phone and got confirmation that the final payment had been made.
  I find it troubling that I was not notified that final payment had been made., particularly when I was advised non-payment might result in trip cancellation. I was very anxious and disturbed that I did not receive payment confirmation.
  As a result I have decided to deal directly with service providers (*** ******* and/or *******) in future when traveling to the Caribbean. The service provided by Trip Central was inadequate.
  

  tripcentral.ca

  Date: 22/02/2024

  Dear Client , thank you for your comments about how tripcentral.ca process final payments. We do state on our invoices , "Failure to pay balance amount before due date may result in price increase or cancellation of reservation with penalty". This is a true statement and we need to let our customers know that there is final due date for payment. Sadly some clients miss the payment date and the trip space is released with the supplier and then they have lost the deposit because of not making payment on time. Over the years we have seen this happen all too often, so we have had to change and update our invoices so that all the information is provided to the customer at time of sale. It is better to be upright and transparent to our clients about possible cancellation if payment is not made to the supplier on time. This is a statement on our binding contract , the invoice, to inform the client of the terms and condition of the sale. In the end it's the supplier /tour operator that impose the terms and condition and the penalties associated with a reservation. In no way is tripcentral.ca delivering this information with malice or aggression it is simply a statement to advise further payment is due and to be aware that penalties and or cancellation can occur if the supplier is not paid. I did take a look at your file and I see a final payment invoice issued to you at 0831am on 07feb24 INVOICE *** ******* for your final payment. Processed by our agent. So if you say your payment was made through our link. Isn't that link amazing , it's so easy you just put all your information for your payment and it's a secure link that sends your payment information to your booking agent. Many clients compliment us on our payment link and how easy it is to use. So your payment was sent through the link on Feb. 6/2024 and the payment was made by the agent the next morning. I do not see how this is inefficient in anyway. Perhaps you did not see the invoice come thru to your email , or it was lost in your email box , for that we are sorry you didnt see it. Your payment was processed quickly and efficiently the next day. You can request a phone call back once you send your payment , some clients like to have the call back. Also you are always able to call in and give your payment to any agent to process the payment for you. We do thank you for your comments as tripcentral.ca is always looking for ways to improve our service and how we do business . Our mission is to try to make it easy for our clients to make bookings. Having a whole team of professionals managing your booking , we hope, would be reassuring to you as a traveler. We do hope you consider to use tripcentral.ca again as your managing agency in the future for your next trip. Again know that you have a team of agents and support agents that are here to help you , during the process , during your trip and post travel if needed. We thank you for your booking and we hope this helped to explain our final payment process. Happy Travels - customer Service Team - tripcentral.ca - **

• Review fromStephen S

  Date: 31/01/2024

  5 stars

  Stephen S

  Date: 31/01/2024

  Our sales representative ******* *. was excellent. She told us the truth about the quality of a resort we were looking at vacationing at. She helped us with our second choice and treated us like friends, not just a customer. We have used Tripcentral multiple tines and have never been disappointed.
  

  tripcentral.ca

  Date: 16/02/2024

  Dear Client
  Thank you for your kind words about our agent , we are very pleased that she was helpful and professional and we appreciate you taking the time to let us know of our experience. We will share this with the agent and the sales team . Customer Service Team -tripcentral.ca - **

• Review fromJames H

  Date: 16/01/2024

  1 star

  James H

  Date: 16/01/2024

  ****** * *********** ** * ****
  We booked with Tripcentral for my family and my mother and father in law. My mother and father in law were staying on the **** side but would like to have a room with access to the ****** side as we were traveling with kids.
  When they arrived at **** the resort said they could not access the ****** side and that they had to upgrade and pay $4000 more to be able to access to the ****** side (after paying $9600) for the week....of course they were devastated and just paid as they wanted to be with their grandchildren and the resort saw this and extorted them. We reached out to tripcentral and ******* as this was not what we agreed upon as tripcentral knew we were going as a family and needed and wanted the grandparents to have access to ****** side (otherwise they would have simply stayed on the ****** side as it was cheaper anyway) - having been to ****** **** in jan 2023 my wife and I had experienced the adults only side and figured they would like it as well - and we also had access to ****** when we were there in jan 2023. **** *** ** ***** **** ** ****** *** *** ********** ******* **** ** ****** **** ** *** ***** ***** ** **** *** ***** **** **** ******** **** **** ******* ** ***** I am ********* *** amazed that this happened and now tripcentral and ******* are hiding and not responding to my calls and emails
  Where are you? ***** ** **** ******* *** ******** ******* * * **** ***** ******** ** ********* **** *********** *** **** ** *** ** *** ********
  

  tripcentral.ca

  Date: 31/01/2024

  Tripcentral.ca has worked on this customer concern from the moment that the situation arose in destination. Upon return the customer service department worked diligently to process the claim, a claim can take up to 16 weeks to finally provide a resolve for our clients. We were able to resolve this situation within one month of the occurrence. Claims can take a while as we have to reach the supplier the hotel and the tour operator, the agent, listen to recorded calls , speak to the customer and compile the information required to understand the case. We are sure to do our due diligence and a proper discovery and investigation so we can provide the client with a proper response and resolve to their concerns. I must say that early in the investigation and solving stage , while the claim was very active in our customer service department the client proceeded to post negatively on social media as well as here on the BBB. We were not sure why we were not given the graces and the opportunity to make it right and why the backlash of our service level was compromised as we were working as quickly as possible to resolve the issue. In light of the outcome , we would hope that a more favorable review be posted by the customer . Yes, we understood after the discovery that the product error had been made by our agents during the booking process. As soon as this was established we set in place compensation negotiation with the client . For the error we apologized. In business we understand that there will be a small percentage of human error and omissions that can occur. This happened and it was not with malice or intent that our agent booked the wrong room category. Since then there has been a product announcement to the sales team to ensure the correct room category is booked to allow the exchange privilege's. The agency we stood by our clients and made it right and we will continue to do so when and if something is a miss . We worked on the case to get all the replies required and the client was offered a future travel voucher to use next time of $2500.00cad. It goes without saying that the clients paid the hotel a price without negotiating the upgrade room cost as they felt they had no other choice but to agree. Since the hotel was paid the amount they quoted the client , tripcentral.ca was not able to negotiate a better/lower price to help minimize the cost to the client while they were in destination. The hotel was not willing to negotiate after the fact since they were paid for the upgrade in full. The room that was purchased in destination was an upgraded room category , hence the additional collection of funds, so we would hope that the guests enjoyed a better room experience during their vacation. Once all investigation was completed both parties, the agency and the client , agreed on the compensation offered. We look forward to having the clients back as repeat clients. Customer Service Team -tripcentral.ca - AK

• Review fromTeri B

  Date: 15/01/2024

  5 stars

  Teri B

  Date: 15/01/2024

  I first booked a family vacation with Tripcentral in 2019. Then another in 2020. **** ****** ** ******** This year, I booked with Tripcentral for the third time. I’ve dealt with a different agent each time and each time, I have been impressed with each one’s knowledge, professionalism, friendliness and commitment to client service. This year, ******** ***** worked overtime to research a query I had, even after I had assured her the issue could wait until the next day. She also went out of her way to resolve an issue with the airline re seating allocation. I highly recommend Tripcentral.
  

  tripcentral.ca

  Date: 12/02/2024

  Thank you for your kind words and thank you for booking with tripcentral.ca . We will share your compliments with the agent and the team . Happy Travels , Customer Service Team , tripcentral.ca -ak

• Review fromPamela B

  Date: 07/01/2024

  5 stars

  Pamela B

  Date: 07/01/2024

  Great customer service. Provided honest opinion on selection of hotels, which assisted me greatly in making my decision.
  The agent was professional and provided timely responses to my questions and booking my vacation.
  

  tripcentral.ca

  Date: 15/01/2024

  Hello ******,
  Thank you so much for taking the time to share your positive feedback about our customer service! We're delighted to hear that you had a great experience.
  At tripcentral.ca, we strive to provide excellent service, and it's incredibly rewarding to know that we've met your expectations. Your kind words are truly appreciated and serve as motivation for our team to continue delivering exceptional customer service.
  Have a great trip.
  Customer Service Team
  tripcentral.ca
  JB

• Review fromTom D

  Date: 11/12/2023

  5 stars

  Tom D

  Date: 11/12/2023

  I booked a vacation for my multi-generational family of 6 with relative ease. I appreciate tripcentral's booking portals, the wide variety of content/information, and methods to navigate an increasingly complicated post-COVID travel industry. Most of all, we appreciate our rep (*******) with whom we booked twice. Her experience, knowledge, and patience helped us choose our destination from a list of several resorts throughout the Caribbean. This was no small feat because our needs are many and varied. We look forward to our upcoming trip and eager to do it a 3rd time!
  

  tripcentral.ca

  Date: 18/12/2023

  Hello ***,
  We would like to express our gratitude for this feedback you shared with us. Your words truly mean a lot to our team, and we are delighted to hear about your experience.
  At tripcentral.ca, we strive to provide exceptional service to our valued clients, and it is heartening to know that we have met your expectations. Your feedback serves as a great motivation for our team to continue delivering the highest standards of service.
  As you mentioned, ******* is one of our knowledgeable and expert agents and we appreciate the time and effort you took to share your thoughts about her. We will share this with her, and her manager and we look forward serving you with excellence in the near future.
  Once again, thank you for choosing tripcentral.ca. We are honored to have you as our valued client.
  Customer Service Team
  tripcentral.ca
  JB

• Review fromTracey P

  Date: 07/12/2023

  5 stars

  Tracey P

  Date: 07/12/2023

  I recently booked an all inclusive trip and it couldn’t have been an easier process. Tripcentral had all the information I needed right there, plain as day, and I didn’t feel like I was being kept in the dark from the lack of information provided. All my options were readily available and their website is extremely user friendly.
  

  tripcentral.ca

  Date: 11/12/2023

  Thank you Dear Client for your kind words and complements . We are truly happy to hear you had an amazing experience as we strive to achieve this with every client !!! We also have agents to help you in case you do have any concerns standing by to take your call as well . All the best and Happy Travels, Customer Service Team tripcentral.ca -ak-

• Review fromMaria P

  Date: 28/11/2023

  2 stars
  Fast booking system but misleading offer of protection plan. We bought an *** ****** ******** package through trip central and paid $99 per person to be able to make changes as needed. Less than 24 hrs after booking we wanted to change the flights for other flights at the same price and we were asked to pay a change fee from trip central. We thought that $99 pp we had paid for cancellation/changes protection would cover this sort of thing, but trip central charges their own separate fees for changes. This is definitely not clear during the booking process. Never again. Next time we’re booking directly from *** ****** *********. If we had done that from the beginning we would be covered now with the protection plan we already paid for.

• Review fromDario C

  Date: 27/11/2023

  5 stars

  Dario C

  Date: 27/11/2023

  I had excellent experiences booking with tripcentral in the past, so I just called them back to book a new vacation to Mexico. What I like of using tripcentral is that you always have travel advisors available to talk (with minimum waiting time), which is very important for me, especially when you have questions or when you need more options to combine flights.
  Travel Agent Susan Snider was very helpful and patient. I would definitely recommend booking with tripcentral,
  

  tripcentral.ca

  Date: 29/11/2023

  Thank you for sharing your feedback with us, *****.
  We appreciate your comment and taking the time to send us your supportive feedback. We're glad you enjoyed our service and had a positive experience with *****. ***** is one of our best agents and it means a lot to us to hear your support.
  We will share this valuable feedback with her and her manager, and looking forwards to offer you more service in the future.
  Customer Service team
  tripcentral.ca
  JB