Reviews
Customer Review Ratings
Average of 87 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLise C
Date: 25/11/2023
5 starsLise C
Date: 25/11/2023
We had a terrific booking experience once again with *** ******l while booking our ******* Vacation - Country Roads of Northern Italy vacation for June, 2024. *** is always ready with answers to our questions and is thorough with the information he provides. He goes above and beyond our expectations with his level of service. This is why we have booked through *** for a 3rd time in a row (all European trips).
Thanks, ***! You’re the best!
**** *. And **** *.
Cambridge, Ontario, Canada
tripcentral.ca
Date: 27/11/2023
Thank you dear client for the lovely review and the compliment to your booking agent! We will share your kind words with the agent and his manager. We appreciate hearing from you and wish you the best of the Holiday Season and Happy Travels !! Customer Service Team , tripcentral.ca - AK-Review fromDimitrina D
Date: 18/11/2023
5 starsDimitrina D
Date: 18/11/2023
I have been booking with Tripcentral for many years and I have always been pleased with the service of their agents. After a few years of no trips around COVID, we decided to travel again this winter. It took more time and thinking this time - things have changed, prices went up, I forgot the drill. But ****, the agent, answered all my questions, sifted through several options, offered to notify the hotel about our preferences, and was infinitely patient. Many thanks to her and Happy holidays to all their staff!tripcentral.ca
Date: 28/11/2023
Thank you ********* for sharing your feedback with us.
We appreciate your comment, and taking the time to send us your valuable feedback. We're glad you enjoyed ****'s service and noticing her effort. **** is one of our best agents and it means a lot to us to receive your support.
We will share this valuable feedback with her and her manager and looking forwards to offer you more service in the future.
Have a wonderful trip
Customer Service Team
tripcentral.ca
JBReview fromJake B
Date: 13/11/2023
2 starsJake B
Date: 13/11/2023
No issues with booking - got set up with a good price and a nice resort.
However - Beware that your agent will send you emails completely unrelated to your trip - and may cost you if you aren’t careful. It was our first time
traveling to puerto vallarta and we were sent an email titled “steps you must take before departure to Mexico”. Within this email we were told travellers to Quintana Roo must prepurchase visitax which is $18.80 usd per person. We just assumed because our agent was sending us this email that it must pertain to our trip - especially being titled STEPS YOU MUST TAKE. Turns out this is for travellers of cancun. When I reached out for a reimbursement I was told that if I simply ******* Quintana Roo I would see puerto vallarta is not in this region - why was this email sent to me again??? No accountability for essentially spamming customers with deceiving emails. Beware that this agency will not even refund $37.60 for a simple mistake - I can only imagine how badly this would go if it was for a larger sum of money.tripcentral.ca
Date: 21/11/2023
Thank you for sharing your feedback here. As previously mentioned, our agency utilize a standardized automated email system, a practice common for all tourists of a particular country. In the correspondence from your agent, the applicable tax for specific destinations were outlined.
We acknowledge that this might be your first time in Mexico, and we appreciate your concerns. However, a simple call to any agent could have clarified any uncertainties before making the payment for the in applicable local tax. The responsibility for willingly paying an inapplicable local tax, before seeking clarification or conducting a search, does not lie with the agency.
Regarding our after-sale emails, our objective is to offer informative assistance to both new and frequent travelers. We maintain that your email was not misleading, as it distinctly indicated the specific destinations related to the tax. We point out that the tax payment was made directly to the government of Mexico, and our agency was not involved in the transaction. Consequently, we do not have control over the funds you directly paid to the government of Mexico.
For future reference, we recommend reaching out to our agents if any confusion arises, as they are readily available to provide clarification and assistance.Review fromsean a
Date: 27/10/2023
2 starssean a
Date: 27/10/2023
They clearly don’t care about THEIR OWN policies, or their customers.
Their policy is if the prices go up, they don’t go back to the customer to get more money… **** ****** * ***.
4 of us purchased a trip, not even a week later they come back telling us we HAVE to pay more ($1,080 more) or we can’t go.
They professionally said “sucks to be you”.
We travel as a group, between 4-10 people every year, definitely will not be dealing with ***** **** ****** again.
They give a good price for you to buy, then make you pay more or you can’t go.
***** business model, but it worked, so good for them I guess.tripcentral.ca
Date: 31/10/2023
Dear Client, yes were were aware of this situation that occurred and it is very rare that it happens. **** *** the supplier did have a technical problem with their pricing system. The trip was booked and secure and we were notified that **** *** was not going to honor the prices. The glitch affected the advertised pricing for your specific package and **** made a decision that they were not able to honor the said rates. **** *** gave clients booked the option to cancel with a refund or pay the correct price. Tripcentral.ca did have a few file affected by this **** *** pricing situation. The tour operators and our suppliers control the pricing. We totally understand your frustration in regards to this occurrence and it does not happen often. Our intention is not to trick , deceive , fool or bait and switch our customers in anyway. We are a honest and forthright company with the best intention to provide accurate and correct pricing and information on our website. In this case it was an exception as the supplier refused to take the booking at the advertised cost. Our upper management team was advised of this and discussion between the supplier and tripcentral.ca did take place as to how an why it occurred and hopefully rectified so that it doesn't happen again in future. We thank you for booking with tripcentral.ca and we are here to support you , our client , during the booking process and after. Please do not hesitate to reach out to us if you need more assistance. Customer Service Team , tripcentrla.ca - AKReview fromAlison S
Date: 21/10/2023
5 starsAlison S
Date: 21/10/2023
Highly recommend booking with Trip Central - all the information you need at your fingertips, with immediate access to knowledgeable and informed agents specific to your destination ready to assist with booking and any questions you have, if needed. Shout out to ****** for his insights on ******** ******* and ***** for support in booking, all at no additional cost. Both were patient in answering all of the questions I had and provided excellent and friendly customer service!tripcentral.ca
Date: 27/10/2023
Hello ******,
Thank you for your valuable feedback. We truly appreciate your kind words and the time you took to share your positive experience with us. Your feedback is incredibly important, and it will be shared with our agents and their manager.
We hope you have a wonderful trip
Customer Service Team
tripcentral.caReview fromDarryn C
Date: 09/10/2023
5 starsDarryn C
Date: 09/10/2023
Absolutely love the website classic view to compare prices. Book through Trip Central to support this great website. Spoke with ******** on the weekend - super sweet and helpful. Keep up the great work.tripcentral.ca
Date: 25/10/2023
Thank you very much ****** for your support and spending time to write a review for us.
We will send you comment to ******** and her immediate manager.
Happy shopping!Review fromRaul R
Date: 14/09/2023
1 starRaul R
Date: 14/09/2023
I booked online a 7 days all inclusive trip to St. Lucia last July 11 for 6 people. Trip central sent me an E-ticket for all of us, 3 couples (husband and wife) with the booking# for TripCentral and a reservation code for online check-in for *******. And for some reason, one couple doesn't have the Reservation code on the E-ticket I received from TripCentral. I need the reservation code for the 3 couples as we're planning to buy and select pre=paid seat from *******. I called Tripcentral agent, ***** ******, which was assigned to me by Tripcentral saying if I have issues and concerns about our trip to St. Lucia. When I was talking and explaining my concern about the missing reservation code of one couple, to this agent, ***** ******, she immediately told me she can't help me with my concern because I booked my trip online and not directly with the agent. She was telling me that she needs to get paid by calling and checking with ******* and waiting for 4hours to get the reservation code from *******. The Trip Central should not allow nor employ this agent, ***** ******, as she is more concerned and interested of her commission rather than helping and giving customer support to a paying customer whether the package is booked online or directly with an agent. This kind of behavior and attitude of ***** ****** ruins the good reputation of Trip Central. A paying customer like me doesn't deserve this kind of shameful and arrogant treatment from a Trip Central agent named, ***** ******, I am writing this review to tell and share to people planning to book a trip from TripCentral the bad customer support and arrogant treatment I'd experienced with this agent ***** ******. Avoid dealing with this TripCentral agent ***** ******.tripcentral.ca
Date: 17/10/2023
Dear Client, We thank you for your review and we were sorry to hear of your experience. What you experienced is not the tripcentral.ca way of doing business. We do have a professional team here at tripcentral.ca that are ready and happy to help our clients. We did hear that our agent explained that the tickets once received would have the correct information for you and that the booking was made showing all clients booked on the file correctly. Our agent could have gone the little bit extra to try to satisfy all your questions and concerns , for this we apologize. We will be addressing this with possible training so that the agent can obtain the information required and handle the call better in future.
Thank you for your feed back regarding your experience. Customer Service Team , tripcentral.ca - AK
We hope your trip went well and we thank you for being a tripcentral.ca client and we look forward to helping you again soon.
Again, thank you for your comments we appreciate hearing from our clients as it is the best way we can learn and be better.
Customer Service Team
tripcentral.caReview fromHeather M
Date: 10/08/2023
1 starI purchased the flex insurance so I could cancel for any reason up to 24 hours before departure and could change my trip. Yesterday I contacted tripcentral to change my trip as my dog needed surgery. They did not change the trip and now the price went up and expect me to pay the price change. Do not book through this agency. They are under staffed and can’t honour there contracts.Review fromDanielle R
Date: 03/08/2023
5 starsDanielle R
Date: 03/08/2023
I recently had the pleasure of working with ***** ****** at Trip Central, and I am absolutely thrilled with the level of service she provided. From start to finish, *****'s professionalism, friendliness, and knowledge truly set the tone for an outstanding experience.
*****'s friendly demeanor immediately put me at ease. Planning a trip can be overwhelming, but her warm and approachable nature made the entire process enjoyable. She took the time to listen attentively to my travel preferences and needs, ensuring that every detail was taken into consideration. We booked a trip with her in May, and now one for this November!
What truly stood out about ***** was her impressive knowledge of travel destinations, accommodations, and various travel packages. She was well-versed in the intricacies of different locations, offering insightful advice and suggestions that perfectly matched my interests. Her expertise undoubtedly stems from a genuine passion for travel, and I felt confident that I was in capable hands throughout the planning process.
Not only did ***** assist me in selecting the ideal destination, but she also provided valuable information about local attractions, cultural highlights, and must-try experiences. Her enthusiasm was contagious, and it was evident that she had a wealth of personal experiences to draw from, making my trip planning feel like a delightful journey in itself.
*****'s attention to detail was impeccable. She meticulously crafted an itinerary that aligned perfectly with my preferences, making sure every aspect of my trip was well-organized and tailored to my tastes.
In conclusion, my experience with ***** at Trip Central was nothing short of exceptional. Her friendly disposition, coupled with her extensive knowledge and unwavering commitment to customer satisfaction, made working with her an absolute pleasure. I wholeheartedly recommend ***** to anyone!tripcentral.ca
Date: 10/10/2023
Dear Client, it is with great thanks that we reply to your review regarding our agent ! We have passed along your kind words and compliments to our sales team and the management team in our Sales Department. Thank you again for being a valued client and we look forward to helping you again soon on your next adventure ! All the very Best, Customer Service Team ---tripcentral.ca ----AKReview fromEma G
Date: 30/07/2023
5 starsEma G
Date: 30/07/2023
***** at Trip Central has been extremely helpful once again with booking our family vacation. She has answered all my questions and even stayed after her shift ended to complete the booking for us with Sunwing as they were experiencing technical issues. I am very grateful for the service and attention that I have received from *****. I have been booking with Trip Central for over 10 years and have never been disappointed. Thank you Trip Central!tripcentral.ca
Date: 26/09/2023
Hello Dear Client , thank you so much for your kind words about our agent and the service you received during your booking process , our goal is to ensure that all goes well and especially that you have a great vacation and that we have you as a repeat client. We truly appreciate your business ! Your compliment and comments will be shared with the agent and the sales team !!!! All the best and Happy Travels , Customer Service Team -tripcentral.ca
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.