Business Profile
Auto Financing
TD Auto FinanceThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for TD Auto Finance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.26/5 stars
Average of 23 Customer Reviews
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Review fromCarolyn S
Date: 17/05/2025
1 starCarolyn S
Date: 17/05/2025
** **** ******* *** ******* They repossessed my car and auctioned it off for 1500 more than I owed and now is trying to take me to court for 22,000 . **** *** ***** **** ***** they will never see itTD Auto Finance
Date: 21/05/2025
Please accept our sincere apologies for any frustration or inconvenience that you may have experienced. At TD Auto Finance Canada, we strive to provide our customers with the highest quality service and are genuinely concerned when we have fallen short of meeting that goal. We have noted down your concern, your matter has been forwarded to Customer Assistance team, one the team member may connect with you to discuss the matter. if urgent, please contact our customer services line at ###-###-#### between Monday to Friday 8 A.M. to 9 P.M. eastern standard time and Saturday 9 A.M. to 8 P.M. eastern standard time.Review fromKay D
Date: 07/05/2025
1 starKay D
Date: 07/05/2025
**** ** ** *** *** ***** ******** **** **** ***** ***** I have been trying to get my overpayments back after they applied a loan close out payment to the wrong account, with absolutely no resolution. I sold this vehicle in November of 2024, the managers have taken no accountability and have not reached out for some time now. This situation has been ongoing for 6 months! * ** ** *** ***** ***** it seems legal action is required. I do not recommend doing business with this company ** *** ****** ** **** **** ************** ** ** *** ***** **** **** * *****. They should be embarrassed with how they conduct business!TD Auto Finance
Date: 13/05/2025
Thank you for your correspondence . We're writing to acknowledge receipt of your correspondence. Your feedback is important to us and we're sorry for any inconvenience or frustration you may have experienced. One of our team member from Customer Care will connect with you. At TD Auto Finance Canada, we strive to provide our customers with the highest quality service and are genuinely concerned when we have fallen short of meeting that goal. If your concern requires urgent attention please contact our customer services line at ###-###-#### between Monday to Friday 8 A.M. to 9 P.M. eastern standard time and Saturday 9 A.M. to 8 P.M. eastern standard time and request for further escalation.Review fromTracy R
Date: 31/12/2024
1 starTracy R
Date: 31/12/2024
I have never experienced anything like this with an auto finance company before. I financed a car for my daughter through this company, with payments set up through the dealership for the 1st and 15th of every month. However, TD insists on different payment dates. I was told to call back after each payment was received to adjust the dates and pay a little extra for the interest incurred due to the slight delay, which I have done three times. To which one representative ****** told I didn't do! Despite this, I still receive an excessive number of calls daily—up to 29 times a month—where I have to explain the situation repeatedly, with no resolution. It has become so frustrating that I’ve had to block their number. I’m now considering filing a ********** complaint due to the constant and unnecessary calls.TD Auto Finance
Date: 06/01/2025
Please accept our sincere apologies for any frustration or inconvenience that you may have experienced. At TD Auto Finance Canada, we strive to provide our customers with the highest quality service and are genuinely concerned when we have fallen short of meeting that goal. We would like to connect with you, Please contact our customer services line at ###-###-#### between Monday to Friday 8 A.M. to 9 P.M. eastern standard time and Saturday 9 A.M. to 8 P.M. eastern standard time to raise your concern. We have escalation process and you can ask this matter to be investigated further.Review fromTim S
Date: 13/11/2024
1 starTim S
Date: 13/11/2024
***** *** **** ******* *** ********* * ******* ** ******** ***** *** ******* *** **** *** ****, they are very **************, and they will take your money, but they won’t give you any info on your account unless you have all your paperwork, know what dealership you bought it at, remember your address where you lived from Five years ago, etc. etc. They just don’t get it.TD Auto Finance
Date: 04/12/2024
Please accept our sincere apologies for any frustration or inconvenience that you may have experienced. At TD Auto Finance Canada, we strive to provide our customers with the highest quality service and are genuinely concerned when we have fallen short of meeting that goal. If your concern is regards to TD Auto Finance Canada please contact our customer services line at ###-###-#### between Monday to Friday 8 A.M. to 9 P.M. eastern standard time and Saturday 9 A.M. to 8 P.M. eastern standard time. Thank you for your correspondence . We're writing to acknowledge receipt of your correspondence. Your feedback is important to us and we're sorry for any inconvenience or frustration you may have experienced. One of our team member from Customer Care will connect with you. please note we've escalation process and you may choose to proceed with speaking with our supervisor team at any point you feel that you need further support in resolving your matter. At TD Auto Finance Canada, we strive to provide our customers with the highest quality service and are genuinely concerned when we have fallen short of meeting that goal. If your concern is regards to TD Auto Finance Canada and you would like to raise your concern urgently, please contact our customer services line at ###-###-#### between Monday to Friday 8 A.M. to 9 P.M. eastern standard time and Saturday 9 A.M. to 8 P.M. eastern standard time. Loan Number – Customer Name – Proceed Amount –Review fromDylan W
Date: 23/10/2024
1 starApsolutely the worst experience I have ever had in my life with any customer service representatives! My insurance issued me a check with td and my name on it that was an amount over 2500 dollars above the owing amount on the loan! I had to over pay the loan and wait for them to give me back my money! Was told 5 business days it would reflect back into my acct! Well we are now on business days 9 and phone call number 3 I have been told by ever rep that the money is in process of being released and will be on my acct that day well we’re now on day 3 of being told this exact same answer! Told there’s nothing they can do they don’t control the process it’s computer blah blah so obviously there’s an issue for 2 days to get my reimbursement even tho they have no problems taking the payments from your acct and if you were to miss one easily will go into either 1 of your checking or savings to get their payment within 24hrs computer has no issues with that! Was told I couldn’t speak to a manager or a supervisor as I stated I’m 6 days into a rental car out of pocket waiting for my money to buy a used car for now. The reps are very ******** and **** with no answers there rates are apsolute *******. I seriously do not recommend ****** ******* * **** ******* td auto because they do not have a care in the world to help their people. Never again will I make the mistake and considering closing my bank acct with them cause obviously they can’t seem to figure things out between each otherReview fromRobert N
Date: 05/09/2024
1 starRobert N
Date: 05/09/2024
Horrible service. After holding a truck loan with TD Auto Loan for many years, my truck was finally paid off in December as scheduled. No other payments were attempted to be debited from my account, no further contact. Now, trying to apply for a house, my credit report is stating my truck payment is over due with a balance of over $2000. PARDON!? When calling TD and being shuffled around through 7 different numbers I still have no answers! Horrible service. * **** **** **** ** * ******* ******* ** ***** **** **** ***** ********* ** ****** *** **** ******* TD Auto loan has ****** ******** damaged my credit after being a loyal payer for so many years.TD Auto Finance
Date: 04/12/2024
Please accept our sincere apologies for any frustration or inconvenience that you may have experienced. At TD Auto Finance Canada, we strive to provide our customers with the highest quality service and are genuinely concerned when we have fallen short of meeting that goal. If your concern is regards to TD Auto Finance Canada please contact our customer services line at ###-###-#### between Monday to Friday 8 A.M. to 9 P.M. eastern standard time and Saturday 9 A.M. to 8 P.M. eastern standard time.Review fromSarah U
Date: 29/04/2024
1 star**** *** **** *** ***** ******* * **** **** *** ** **** ***** I am usually patient with customer service reps on the phone ******* **** ** **** * ** *** ***** However!!!!! This company is the least helpful company in existence!!! Even just to request they email you can take forever. I am fed up of trying to get help from this company!! The call agents are so kind and want to help but the policies and systems restrict them so heavily!! I feel bad for their employees that have to dish out their policies and deal with the push back and it’s not their fault!!Review fromMandeep J
Date: 12/04/2024
1 star**** ***** ** ****** They are holding money that is owed BACK TO ME after I paid my car loan in full. When I call to speak to someone I am told "soon" and when I ask when I am given different dates. ********** *** * **** ** ***** ******** *****Review fromLaura H
Date: 10/02/2024
1 starLaura H
Date: 10/02/2024
***** **** **** ***** *** *** *** ** ******* Payment planned messed up on their end and customer service including manager were **** and not helpful at all. The payment numbers do not add up and make it impossible to get caught up on payments in which they charge 9 dollars a day interest.TD Auto Finance
Date: 20/02/2024
Please accept our sincere apologies for any frustration or inconvenience that you may have experienced. At TD Auto Finance Canada, we strive to provide our customers with the highest quality service and are genuinely concerned when we have fallen short of meeting that goal. If your concern is regards to TD Auto Finance Canada please contact our customer services line at ###-###-#### between Monday to Friday 8 A.M. to 10 P.M. eastern standard time and Saturday 9 A.M. to 8 P.M. eastern standard time.Review fromCasey W
Date: 04/01/2024
1 starCasey W
Date: 04/01/2024
I was in a car accident and waiting for gap insurance. They decided to take a payment leaving me with 68.00 ** *** ** **** ******. Good service. Auto withdrawal was removed and no permissions givenTD Auto Finance
Date: 20/02/2024
Please accept our sincere apologies for any frustration or inconvenience that you may have experienced. At TD Auto Finance Canada, we strive to provide our customers with the highest quality service and are genuinely concerned when we have fallen short of meeting that goal. If your concern is regards to TD Auto Finance Canada please contact our customer services line at ###-###-#### between Monday to Friday 8 A.M. to 10 P.M. eastern standard time and saturday 9 A.M. to 8 P.M. eastern standard time.
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