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Business Profile

Auto Financing

TD Auto Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Reviews

This profile includes reviews for TD Auto Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Auto Finance has 2 locations, listed below.

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    Customer Review Ratings

    1.26

    Average of 23 Customer Reviews

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    Review Details

    • Steve B

      Date: 21/11/2023

      ******* ** **** **** ** ***** ******* *** **** *** ** *** **** ********* ** **** TD does nothing to help people They never reply to voice mails then claim that I never did call and leave a message if you finally get to talk to someone Numerous calls to my account manager and get nothing in return for upto 14 days only for her to leave a message to call the same number and extension When I called samething I had to leave a message When I did get a person on the line they said they would send my account manager an email to call me 4 days no reply so I left another message of course being verbal she finally called me So therefore she was available to call me earlier that day and never made an attempt Now a Supervisor I talked to gave me his number and said to call if I need any help or have questions 2 times I have called and no reply Trying to resolve my issue so I can keep my car and go to work and keep a roof over my head TD just wants to take people's livelihood away from them Of course if they repo your vehicle and auction it they can actually make more of a profit when someone buys it from say a dealership You stopped taking payments for no reason Never reply to people Your supervisor said I only had to make a payment and everything will be good I can be back on track I told him the money is in my bank account 6 days later it's still there So is that your game TD Take people's cars then auction them and resell them ** ****** **** *** ********** **** ****** ******** ******

    • Eric F

      Date: 22/08/2023

      Took over 18 days to receive an email showing there’s no lean and that the travel trailer was paid off despite phoning numerous times and being assured it would only take a few business days. I do not recommend TD auto finance as they seem to have no problems taking your money but when you need help it takes a long time for them to come through.

    • Chris M

      Date: 22/08/2023

      Went well for a few years. Then I fell behind during covid, having been ill. Have been trying to catch up but payments started coming out willy nilly and paid, probably what im behind in nsf fees. Including 4 payments in 2 weeks. I took off pre authorization and started calling to make payment arrangements. That went ok for a month or 2 and today they tried to take money I don't have again and didn't authorize. So their system seems built to ***** you, especially if you're trying to keep your car. They can't help, they don't want to. So I'll probably lose my car soon and I'll say good riddance to TD.

    • Mariceo C

      Date: 08/08/2023

      I got behind on my payment they will not work with me. They got poor customer service threatening not to work with me or nothing.poor customer service. Please help me to resolve this!!!!!

    • Suraj K

      Date: 24/07/2023

      The worst customer service ever by an insurance company. Manager named Dorris came on the line and still wasn’t able to help us. She couldn’t even locate our profile and asked us to visit a TD branch and the branch staff asked us to call the customer service number. None of them were able to assist us on time.

    • Wendel A

      Date: 22/06/2023

      They had two contracts for one vehicle on my account and started taking payments 3 months before it was due. It's been almost 3 weeks and still no word on getting my money back

    • Matthew I

      Date: 08/06/2023

      I had a car loan with TD Loan, The vehicle was bought out as I had purchased a new vehicle. I had to call multiple times to TD. They have the worst customer service agents. I had always paid my loan every time and never missed a payment. They **** to me about not rec'v the buy-out loan from the dealership. I had to call a lot and got frustrated. ******** ******* *** ********* ******* *** ******* *** ** ******* * **** **** ***** 

    • Amanda B

      Date: 08/06/2023

      I had to file bankruptcy . I was behind on payments but said I would make it right with TD and continue to pay them. The trustee said that TD did not file the loan properly and I could pay them because it would be their asset. I signed the papers and 3 weeks later TD had the vehicle repossessed. * *** ** * ***** ** ********* * * **** ************* *** ******** **** **** * ***** ******** *** ** **** ***** ****** * *** ****** ******** *** * *** * ***** **** ******** ** ** ***** ** **** *** **** ****** ******** *** ******* . It has been 25 days and TD has not filed the claim. ** **** **** **** ********** *** **** ********** This could have been resolved in a timely manner. * ***** *** ********* **** ** ******* * **** * **** ******* * *** *** **** ******* * ** 

    • Philippe M

      Date: 25/05/2023

      My wife passed away in February 2023 just trying to get the creditor statement deceased filled out I faxed it at least 10 times with death certificate and still nothing Don’t think I’m going to go with them on my truck loan

    • Jarrod D

      Date: 03/03/2023

      Jarrod D

      Date: 03/03/2023

      I made my scheduled payment of $283 on February 24th. March 1st the charged my account $283 which bounced and cost me a $45 NSF fee. I called and spoke with them, they confirmed they received my payment on February 28th and that “the system” shouldn’t have attempted to take additional money, especially as I do not have any pre authorization to remove fund from the account! I pay the bill manually! Now I check my account, and they have AGAIN, on March 2nd, attempted to take $283 from my account, which bounced, and cost me ANOTHER $45 NSF fee. This is absolutely unacceptable!!!!!! I don’t have $90 to throw down the drain because your “system” is going haywire!!!

      TD Auto Finance

      Date: 12/06/2023

      We appreciate you bringing this matter to our attention. We will be contacting our customer directly to provide a full explanation of all relevant action taken by the Bank in this matter. Thank you, Customer Care

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