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Business Profile

Bank

Royal Bank of Canada (Client Care Centre)

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Royal Bank of Canada (Client Care Centre)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Bank of Canada (Client Care Centre) has 147 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 92 Customer Reviews

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    Review Details

    • Vesna N

      Date: 20/11/2022

      It is very hard to get access for help. I needed help with 2 step verification setup for online banking on my computer, which was broken after I tried to use the mobile app. When you call their customer service number, they direct you to using the app or set up online appointment. You can only set up the appointment using the mobile app, which does not work for users who do not want to do mobile banking. I managed to connect with the number for customer service for on-line baking. After some automatic routing of my call, and after the automated assistant did not understand what I want when I said 2 step verification (?!?!) and I asked to talk to a person, I was transferred, where I heard the message saying I should use mobile banking and I was disconnected!!!
      Then I tired the other customer service number where I waited for an hour and gave up.

    • Alexandra K

      Date: 16/11/2022

      * **** ***** *********** * **** ***** ******** **** ***. From the day I started banking with them five years ago, it’s been nothing but problem after problem. Most recently, I was travelling in England and my bank card was stolen. In order for them to mail me a replacement debit card to England, they had to change my mailing address to the UK, which flagged my account for being outside of Canada (I was travelling for 3 months and there is nothing illegal about that) As soon as I got back to Canada in July, I phoned them to let them know I was back in Canada and they changed my address back. I confirmed 3 times with different people from the call center that everything was back to normal on my account. All 3 people said yes. Four months later, in November, suddenly all my assets got frozen and I could not access any of my funds. After hours on the phone with the RBC call center, ***** ** * ******* **** ** *****, I was finally informed that my account had been frozen because they were under the impression that I am still in England. This is after I confirmed with them three times that I am back in Canada. They told me the only way to resolve the issue is to come to the branch and fill out a form in person, stating that I reside in Canada. I did this on Wednesday. It’s now a week later and my funds are still frozen. I’ve been given the run around by branch employees and call centre representatives alike. No one has any idea how to bring my account back to working status, meanwhile I have bills to pay and I cannot use any of my own money!!! As soon as I can get my funds out, I’m closing this account for good. RBC has had enough chances to prove themselves capable of doing their job.

    • Amanda B

      Date: 15/11/2022

      4 phone calls to customer service over 4 days.. and at least someone told me there was a computer error when I deposited my cheque by the app on Thursday last week. Only 100 dollars should be allowed but they cleared 200 BY MISTAKE. So something that I was hoping to be NSF actually went through my account. Now I'm short for my more important payment which will now be NSF.
      Customer service says nothing they can do it was computer error!
      When I put that only 100 dollars can clear, it's because I've had someone put an empty envelope in the deposit box and take out the nob existent money. How could they.make mistake **** ******* ** **** by giving me too much money again! The let 200 dollars go.
      Now im reading that there's app problems, their recording saying cheques deposited on Thursday will be processed overnight on Monday, and that didn't happen either.
      *** **** ****. And now I have to wait 3 more days to talk to someone at the branch because telephone banking can't get a manager to speak to you the same day either.
      *** *******

    • nicole H

      Date: 12/11/2022

      horrible place to di banking. 45 min waiting basically being accused of fraud by the bank branch for helping a guy buy his meds and groceries

    • William A

      Date: 10/11/2022

      As we all live in a generation and encounter unprecedented situations under Covid 19, our everyday lives are suffering from horrendous stress. I have been an RBC Client for many years and a dedicated customer with the bank, I am seeing RBC as one of the leading Banks in Canada is not doing any favours for its valuable Clients. Jeff B. who is one of the RBC Regional Vice President has been sending me ********** letters and distracting my family and my life. * **** ***** *** **** ** ***** * ****** ****** *** **** * **** ** ** ********* ******** *********** ** *** ****** ***** ***** *******. Receiving unexpected ********** letters from Vice President under abnormal circumstances and stressful situations is entirely unnecessary. I was an honest and a truthful person with great credit and trust but got dragged down by my former employer *** ******** **** ****** ****** *** **** **** * ******* * **** ** *** *** ** * ****** ***** *** *** ******** *** ** *****. A person who has never missed a payment for more than 20 years has a reason of not able to make his payment. As a leader of one of the biggest bank (RBC), Jeff has to look in to the entire situation and judge case by case. ********** letters from RBC could lead to backfire and Jeff should understand *** ****** **** *** **** ******** ********* ******* ** *** ***** ** ** ******* ** ***** *** **** *** **** *********** **** ********* ********** ******** **** ****** ** ******** ******** *** ***** *** ********** *** ********** ** **** *** ********** ******* ** ** ***** ** ***** **** ** * ****** *** ** **** ***** ** ***** ******* **** ** **** ***** ******** *** * ** *** *** ** ** ******* ** *** ** ******. I am beginning to have a very strong feeling from my Heart that my entire family should pull out from RBC banking and should be in favour of other banks. Jeff B. should never pressure it’s valuable clients *** ******** *** ****** ****** *** *** **** **** ** ** ***** ******** ****** ********** **** **

    • Cheryl R

      Date: 03/11/2022

      I was on the phone for hours trying to get a **** with travel insurance.. I was told there’s one with 399$ fee but 7 day coverage .. when I called back the next day to get this card .. they told me there was no such card .. I am over 65 the most days covered was 3 .. terrible customer service ! On hold for 30 mins at a time only to be transfered ! * ***** ***** ********* ***** ******* * * **** **** **** *****

    • Christian L

      Date: 02/11/2022

      Jorge G. a "Small Business Account Manager" has finally made me after 23 years as a client with RBC decide I deserve better than what this bank and this man provides. His service is disgusting. His knowledge is subpar. He takes days to answer communications despite the urgency.
      He has only been my small business account manager for less than a year but has been so late on responses, taken 6 MONTHS to approve a loan only to tell me several days later he was mistaken and I wasn't approved. He ** ***** ************ ******** *** should not be dealing with the public let alone be supporting small businesses. I am now taking all of my 4 businesses, personal accounts, house insurance, home insurance, all credit cards and loans to ****** ****. The abhorrent behavior I've experienced at the hands of this man is almost unimaginable. Good luck in the future Jorge.

    • john c

      Date: 25/10/2022

      Waited over an hour to talk with someone about my rbc rewards travel plans and after spending an additional 45 to resolve my problem I still needed to talk with another representative and the person i was talking to put me on hold so he could transfer me to someone else to fix my travel plans and after an additional 2 hours I was **** **** to see how long this hold would last and for someone to realize there was someone waiting.After 6 hours i had to hang up to go to bed,I wonder how long it would have been for someone to answer the line? Worst customer service system for a large company to have....maybe hire more employees...

    • Ali s

      Date: 24/10/2022

      I have an issue with my account, my account was suspended for a reason I don't know. I went to the bank and after waiting an hour the employee told that I have to come another day to fix the problem because they have a lot of clients are waiting anf they don't have time, so i came next day, on Saturday noon, after a while the employee took a look and she told me we have to call the right department for that, i waited for one hour and then i asked if i can speak with someone instead of waiting here, she said yes and she gave me a phone number to call, i called and after 45 minutes someone spoke with me, he took a look and he said i am going to transfer you to the right department, so i waited again for an half hour and finally someone answered me and after looking to the problem he said i must transfere you to security department, i said i don't to wait for another two hours to speak with someone, he said no they are not so busy someone will answer you in few minutes, it was 14h00, i waited till 16h00 and none answered me, i had to support this tortured music that played all this time?? at 16h01 the ligne was gone, they hang off. I lost my day, my saturday, waiting on the phone. I wanted to fix the problem but nothing happened. I gonna close my account and forget about this bad day.

    • Gregory K

      Date: 17/10/2022

      They have no respect or care to clients at all.
      My credit card got charged several unauthorized transactions, after waiting on the phone for 4!!! hours, they promised to start an investigation. I got some of it returned but the other half is still present on my list to pay, it was obviously fraudulent since it was a cash withdrawal in mexican pesos (6 transactions) and I never left Canada for the past year. I called to the credit card department again (another two hours of my life waisted), an agent asked me to confirm my identity, after answering like 10 different questions the agent never asked what my problem was but instead told me to go to the nearest branch and hanged up so I had no time to even ask another question or get any details. ********* *** **** **** ** **** ******
      They treat customers as a joke.
      Terrible service
      I'm so fed up with it. Changing the bank and never coming back

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