Reviews

This profile includes reviews for Fairstone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fairstone has 162 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fairstone

  Toronto, ON M5H 1J8

  
• 

  Fairstone Financial Inc.

  160 3355 North Rd Burnaby, BC V3J 7T9

  
• 

  Fairstone Financial Inc.

  100 286 St Paul St Kamloops, BC V2C 6G4

  
• 

  Fairstone Financial Inc.

  77C Second Ave N Williams Lake, BC V2G 1Z3

  
• 

  Fairstone Financial Inc.

  600 8236 Eagle Landing Pkwy Chilliwack, BC V2R 0R5

  

Review Details

• Review fromNahed G

  Date: 15/05/2024

  1 star

  Nahed G

  Date: 15/05/2024

  **** *** ****** ********* I financed my purchase from **** *** 6 months plan ended in May 6 2024 and paid the last instalment of 138$ in full, 2 days later they charged me 86$ interest and Their representative told me when I contacted them you are late 3days ,Really bad experience,**** ***** *****
  

  Fairstone

  Date: 24/05/2024

  Hello Nahed. There is no lying or cheating happening. What may be involved is a case of confusion regarding the statement dates. There are two key dates on the statement. The first is the Plan Expiry Date. This the next date that a financing plan will expire (called 'Next' as many customers have multiple plans active at a time). The other vital date is the Payment Due Date. This is the date by which you must make a payment in order for the account to remain in good standing. If your Next Plan Expiration Date occurs before your Payment Due Date, the payment must be made the payment by the Next Plan Expiration Date.If you fail to meet the payment schedule, interest charges will apply as you note they did. This is one of the terms of the financing agreement you accepted.We appreciate you taking the time to voice your frustration and your feedback will be shared with our team so we can continue to improve the statement and other resources for our customers.

• Review fromCathy C

  Date: 14/05/2024

  1 star

  Cathy C

  Date: 14/05/2024

  They handle credit card processing for ******* ***** *** ** ** ****** *** **** ******* ***** ** *********** *** * ***** ******** Too many bogus charges on the cards and they never take care of them. You have to mail things in and then the never reverse the charges ****** ** ****** **** ********* *** *** ********* *** **** *** **** ** **** *********** ** *** *** * ******* ****** **** ** ******* *** **** ****** ***
  

  Fairstone

  Date: 27/05/2024

  Hello *****. Were sorry for your experience. We will ensure you are contacted by our *****************

• Review fromJudith B

  Date: 03/05/2024

  1 star

  Judith B

  Date: 03/05/2024

  Financed computer through **** ***. Difficult to speak with representative, so many prompts before you can actually speak with someone. ********* ******* Company charges 31% interest. ***** *** ********** **** *** *******....
  

  Fairstone

  Date: 15/05/2024

  Hello ******. We appreciate your feedback on our Interactive Voice Response system and it will be provided to our team for review. The system is in place to expedite the support process by gathering the necessary details to route your call effectively and provide the most efficient support possible. There is nothing to 'beware' of at all; the system we use is quite common in customer support channels across many industries and the details of your financing plan - including interest rate - are outlined in the financing agreement you review and sign to initiate your loan. This figure is never withheld and if it isn't satisfactory and you choose not to use our services as a result, we understand.
  

  Fairstone

  Date: 15/05/2024

  Hello ******. We appreciate your feedback on our Interactive Voice Response system and it will be provided to our team for review. The system is in place to expedite the support process by gathering the necessary details to route your call effectively and provide the most efficient support possible. There is nothing to 'beware' of at all; the system we use is quite common in customer support channels across many industries and the details of your financing plan - including interest rate - are outlined in the financing agreement you review and sign to initiate your loan. This figure is never withheld and if it isn't satisfactory and you choose not to use our services as a result, we understand.

• Review fromShawn J

  Date: 30/04/2024

  1 star

  Shawn J

  Date: 30/04/2024

  I applied for a loan of $5,000 with Fairstone, received a detailed quote for a $7,500 loan, and then was told I was approved for a $5,000 loan. I have now asked 3 times by text and email for them to simply forward an updated quote for the $5,000 amount I was actually approved for. They DID reply back right away, every time - and completely ignored my request for the updated quote. ****** **** ***** ****** Their ONLY focus was to schedule a phone call with their "Loan Specialist" instead. Now, I would love to do that. But clearly, THEY DON'T HAVE ONE. THAT person would have updated my loan quote to match the loan I was actually approved for, and would have already sent it to me as requested.After my 3rd request for info, their most recent reply was to inform me that they "understand" that I am "no longer interested" in the loan, but my "quote would be valid for 30 days".** *** ******** ******.My final email stated the obvious. They DIDN'T UNDERSTAND ANYTHING. THEY are clearly the ones uninterested in this loan. And their guarantee of a quote remaining valid for 30 days will certainly be helpful eventually. But they might need to actually CREATE AND FORWARD this elusive valid quote FIIRST. **** * they still haven't CREATED AND FORWARDED a valid quote to me. ******* *  I can't even get them to CREATE such a valid I ended it with a rhetorical question: "How exactly do you guarantee a quote will "remain valid" for 30 days, when you haven't yet PRODUCED AND FORWARDED this so-called valid quote.There's no way ** **** I'm calling them now. *********** ********* ** *** ****** *********** *** ***** ***** ** ** ** *****
  

  Fairstone

  Date: 15/05/2024

  Hello *****. We have very firm email communication policies in place for customer privacy and security reasons. This is why your branch was unable to communicate in the way you wanted with the information you requested. We are always working to improve our processes and policies and your feedback will now be a part of that process for future email capabilities. Our teams are always willing to discuss a loan over a telephone call or in person and any detail you were seeking would have been provided this way upon request.The branch team you engaged with acted in complete compliance with our policies and procedures and while those may not have aligned with your preferences at the time, they are in place to protect your information and our systems.

• Review fromerica m

  Date: 24/04/2024

  1 star

  erica m

  Date: 24/04/2024

  After applying for a Fairstone loan, I eagerly awaited a response, but to my dismay, I never received any communication from themnot even a rejection letter. Despite my attempts to reach out by phone, I received no response or callback, leaving me in a state of uncertainty and frustration. This lack of feedback not only left me feeling disregarded but also raised concerns about the transparency and *************** of the lending process.
  

  Fairstone

  Date: 02/05/2024

  Hello *****. When you apply for a loan online using our loan quote tool, you receive one of three final messages. The first is conditional approval; if you are conditionally approved, your application is referred to your nearest branch and the team there will follow up as soon as they are able to. We understand that your needs may be more urgent that that timing, which is why a reference number is emailed to you as well. To speed up the process, you can reach out to the branch directly, provide the reference number, and your Lending Specialist will move things along with you.The second is a Pending decision. This means that based on the details you provided, a decision could not be made. At this point you are neither approved nor denied; we need more information in order to determine whether an offer can be made. To pursue the loan at this point, you would again reach out to your branch to arrange a time/method to provide the required additional details.The last is of course a Denial. If you complete the process and arrive at a screen stating "Sorry, we were unable to get you a quote" this means that your submission was denied. If you'd like to know more about the reason the application was denied, you can reach out to your local branch. With the reference number provided via email, they can locate your application and share more context that could be valuable to your continued search for a lending option.Your feedback is valuable and we will use it to inform content, process, and product updates in the future but please be assured, no application is disregarded. We receive thousands of applications every day so the unfortunate reality is that we cannot contact every applicant every day. But we are always available to be contacted and will do everything we can to support you.

• Review fromDiane S

  Date: 22/04/2024

  1 star

  Diane S

  Date: 22/04/2024

  * **** **** *** ** ** ***** *** *** I call to simply ask a question regarding some cards that I was receiving and the first thing I knew, I had a loan that didnt been explained to me, I never understand what was going on. I didnt been informed of the interests percentages, I found out when I received the paperwork at home. Im ** ********** *** stuck with a large loan that I would never accepted if I would be informed properly. Im paying more interest than capital and cant even afford those payments.
  

  Fairstone

  Date: 03/05/2024

  Hello *****. No loan is created without the applicant's review and signature on the contract paperwork. In order for a loan to be opened in your name, the paperwork you were provided electronically would have to have been signed and returned to the branch. Additionally, you must provide identification to the branch. Only then can an account exist in your name.All of the details of the loan, including overall costs and interest rate, appear on the top half of page one of the contract document in the Loan Summary table. You can refer to an example of the contract document here: ********************************************************************************

• Review fromLoretta L

  Date: 19/04/2024

  1 star

  Loretta L

  Date: 19/04/2024

  Good morning! I received a phone call from branch manger at 8: am. I was asked if i have *************************************** my applicant will be rejected. Well should of never answered, i was asked if she could look intio my credit score, tried to give her my score but was cut off and she said if she doesn't look into it she could lose her job, i dont mind being asked but let me answer. She proceeded to go on about 7 items in collection agency, i was unable to let her know i was dealing with indentity theft, in which the thieves put me in the hole for $8800.00. I felt judged * **** **** * ***** ** ***, again this is the BRANCH MANGER 8AM. so heres a remendation if you want to have a great day dont answer the phone in the morning, * *** * ****** *** ** ***** ******* ** *** **** ** **** *** ** ***** ** ***** **** ****** ** **** *** ***** * **** ** ***** * **** **** **** ****** *** * **** ***** **** ****** **** * **** **********  With this phone call leaving me wanting to go get a job. AGAIN THIS WAS A BRANCH MANGER.
  

  Fairstone

  Date: 03/05/2024

  Hello *******. We apologize for failing to meet your expectations. The details explained by your Branch Manager are correct; a hard credit check is required in order to facilitate the application. Unfortunately we cannot take your word for it on credit score, but must get your approval to run a hard check with the credit bureau. This is the only way an application can be completed.We appreciate your feedback on the exchange you had and it has been referred to the management team for review. If there is anything else we can do, please give us a call.

• Review fromMatias O

  Date: 04/04/2024

  1 star

  Matias O

  Date: 04/04/2024

  Last night, I used their online verification system to apply for financing a purchase on Best Buy. As a first time user, I used my bank account credentials since that was an option. A few minutes later, I received a notification from my bank informing me that someone had changed my card/account password, leaving me unable to log in. I immediately checked the account and hoped for the best. The next morning, I received another notification from my bank informing me that my account balance was below $100. As I explained the situation to them, they informed me that fortunately, the money was still in the account, leaving me confused about the entire situation. Was it the bank's fault for sending me those messages? Did Fairstone's website triggered the alarms? Somebody changed the password somehow.... Regardless, I cannot recommend using their website. I have never encountered an issue like this with other online verification systems. It was a big headache. *
  

  Fairstone

  Date: 02/05/2024

  Hello ******. This experience has never been raised to us regarding the set up of payments for a retail financing account. We appreciate you taking the time to share the details with us and your review will be shared with our team so they can investigate and identify any issues. However, it is incredibly unlikely that anything was triggered by your Fairstone account set up. All of the payment processes are initiated and managed from your/your bank's side of things. Our system has no control over those functions. We will, of course, look into it the best we can, but encourage you to connect with your bank to identify precisely what alert was raised and why.If we can be of support in the future, please don't hesitate to reach out.

• Review fromPaul L

  Date: 19/03/2024

  1 star

  Paul L

  Date: 19/03/2024

  It took me 2 hours on the phone, with 4 different phone numbers to find someone who was able to access my loan account and tell me my account number. At this time I found out my account number was actually different than the one on my loan application. There is no correspondence or communication easily available. I also paid off my loan in full and the amount I owed was MORE than what I borrowed initially due to daily interest fees. This makes zero sense to me. None of my payments had been applied to the principal. ***** ***** *** * **** *** *** ******* ** **** **** **** ** desperate people who need money without properly explaining you will pay back almost double in interest.
  

  Fairstone

  Date: 20/03/2024

  Hello ***. Thank you for taking the time to share your experience with us. We apologize for the difficulty in connecting with the right member of our team to receive support. The contact information of all 250+ branches across the country are listed on our website here: *********************************************** you are looking for account support, your branch team is always going to be your best resource. They can provide you with the details you were looking for.In regards to your comments about loan costs and explanations, we can elaborate.First - a loan will always cost more than your principal amount (the amount you borrow initially). This is the case with any lender on the market whether it's us, a traditional bank, a payday lender, or a credit union. Interest always applies because interest is the cost of borrowing.When you look at how your payments are applied, you'll see that the amount that went to interest and the amount that went to the principal vary throughout your term. That is because we offer fixed rate installment loans. That means that your interest rate and your payment are fixed for the entirety of your loan term. They do not change. What does change however, is how those payments are applied to these two portions of your balance - interest and principal.Because interest charges are the costs of borrowing, these are always paid first (again, this is the case with any lender). Any amount beyond the interest costs will be applied to the principal. Early in your loan term when your balance is highest, your interest charges will be too. That is why most of your payment in the early days of your term goes toward interest charges. As you progress through the term, this will shift. More equal shares will apply to interest and principal until near the end of your term, a majority applies to the principal amount until it is paid off. This is how installment loans work everywhere in the lending market and there is nothing about this structure that is a scam.Furthermore, these costs are outlined clearly in the contract you reviewed and signed to initiate the loan. In this article, you will see a sample of our unsecured personal loan contract. In that is an image of the Loan Summary table. This appears on page one of your contract. In the Loan Summary, all key figures are listed for easy reference. The most important one to your review is Total of Payments Including Interest. This is the figure that depicts precisely what you note you were not made aware of. Next to that is Cost of Credit. This is the amount the loan will cost you in interest and any other applicable fees. Both of these figures address your concern about not being made aware of the cost of your loan: ******************************************************************************** We understand that the lending process can be intimidating and frustrating, but neither of those things make our services illegitimate in any way. We work every day to improve our processes and build new resources to ensure our customers can make the most informed decisions possible.

• Review fromKara Y.

  Date: 14/03/2024

  1 star
  *********** ******** ********** ** ***** *** I purchased a couch from ****** ********* in January of 2023. We utilized their payment plan which was no payments for a year and was financed through Fairstone. We received a letter in the mail from Fairstone that was a statement which read at the bottom left to remit payment by January 17th, I paid our couch off in FULL on January 13th. About a month later my fiance was receiving MULTIPLE calls, texts and e-mails stating that we owed $1300 to Fairstone. When we called to inquire about this they stated that our payment was due by the 6th to avoid the interest charges. We begged them to understand that we misread the statement and that their statements were confusing the understand. Why, if the payment was due by the 6th would they put the 17th on the bottom of their statements? We attempted many times to speak to the customer service reps but they were helpful and became argumentative stating that there was "nothing they could do". We escalated to speak to a manager which took over a week to get a manager to call. The manager agreed to lower the interest to $180, then changed it to $880 and stated he made an error in calculating what he could discount and "was only human" we pleaded "so are we" & then offered $600. We asked to send it in writing. Days went by and we received another call from customer service asking for money & said we refused to pay the $600 and the $1300 was still due. Again, we are WAITING for a manager to call us back and the interest keeps raising. We paid the amount owing in FULL a few days late on accident & this company is refusing to give any ****** I think that it is extremely unacceptable. ***** *** ** *** ***** ******* * **** **** **** ***** ** ****** * ****  We are still waiting for a manager to call us *** **** **** ** *** ******* ********** ******* *** ** **** * ****** This ******** has been a complete nightmare to deal with **** *** **** *** ** **** **** ****** ****** ****