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Business Profile

Financial Services

Wave Financial Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.02

Average of 43 Customer Reviews

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Review Details

  • Ari S

    Date: 01/10/2024

    no customer service. froze my account and cant call them and there is no one to speak to other than an AI computer

  • Robert F

    Date: 05/09/2024

    **** *** * ***** No customer service, no replies to email. Just an AI bot that will lead you no where

  • Brice B

    Date: 22/04/2024

    **** ** the absolute worst customer service experience I have ever had. I have tried to cancel my subscriptions 3 different times and when I finally figured out how to talk to an actual person, which I am not convinced was an actual person, they sent me an email and still put off my request. ** ** ******* **** *** ******* * **** *** ****** ********* ** ******* ********** ********* * ******** **** **** **** * **** *** ** ******** ** ***

  • Evan Z

    Date: 04/03/2024

    * **** * *** ******** *** *** *** ******* ****** ***** **** ******** They are an absolute nightmare to deal with. They have missed payroll tax payments to my state. They recently changed their business model that has affected ** **** customers and never communicated it to them. Their online documentation is terrible. Customer service is non-existent. Wave is a company that does not care about their customers.
    I have been a paying customer for 2 years but will soon be moving away from them. It has been headache after headache and how I need to redo many hours of work because their features are broken and their documentation is terrible. ****** ****** *** ** *** *** ***** **** ** *** ***** ********

  • Jason B

    Date: 22/02/2024

    ***** * **** ******* * ****** ** ******* Wave has probably top 3 if not the worst customer service ever. ***** ***** **** **** **** **** *******. Everything seems smooth until you have an issue. These people have reported inaccuracies on. my credit and refuse to get in contact with me or my bank to resolve the issue. I used Wave to invoice my customers. I remembered I closed an account connected to Wave and requested a refund for a clients invoice that hat yet to be deposited. Wave tried to deposit the money in a closed account then requested I pay them said money back. They were sent documents showing that the money they tried to deposit was sent back to them. They were asked to contact the bank directly and the bank tried to contact them. The ************ number might as well be non existent. * ******** ** ********* ** *** *** * ***** ****** ******* ******* **** **** ** *** ******** ******** ***** ***** **** *** ******* ****** **** ** ***** ** ******* *** ********

  • Daniel H

    Date: 13/02/2024

    The worst customer service I’ve ever experienced. They are holding money from a customer of mine with no reason to do so, I’ve made every attempt to contact them to resolve the issue and have got no help. No phone number to be found, all communication with them has to be done through email or “chat.”

  • Dan C

    Date: 02/02/2024

    They sent me a 1099-K that wasn't mine. There was NO WAY of calling them as all 4 phone numbers I tried would go through or would just say, "we don't accept incoming calls at this number." It was the number posted on the ****! Now I have to fight with the IRS to explain why this isn't mine. They also tell me to just log on to my Wave account to get the answers. Because I don't use this service I don't have a Wave account. Frustrating to say the least.

  • Steven C

    Date: 30/01/2024

    Wave sent my money to a bank account that is inactive. I made the mistake of not quadruple checking to see which bank is set up for instant pay. This setup is in various places, so I assumed it was the same account saved for general payouts. I was wrong, and instant paid it to an inactive bank account.
    I knew my error would hold up the money and take time to resolve, but it is going on 5 weeks. Wave hasn't even acknowledged that they can fix the problem. Instant payout only gives you a provisional credit, so if it is rejected - it isn't a big issue with your bank.
    Anyway, The bank rejected the funds and Wave will not give me my money back. I have sent them the proof they need. I can't talk to a human being; I get an email everyone once in a while telling me there is nothing they can do. This has been my experience over and over again with them. Every time there is a challenge with their technology, they become impossible to deal with. I have been missing money for over 5 weeks, and Wave has not acknowledged how they will fix this.
    **** *** **** * ******** ****** ******** ** *********** *** ** *** **** ** ******* **** ******** **** *** ****** **** **** *** *** * ******** *** * ******* ********* 

  • Nessim C

    Date: 02/01/2024

    This company is *** *****, unreachable, i canceled my account a year ago and they are still sending recurring invoices to my customers. you cant contact them. *** ***** * ********* **** ** ***** *** *** *** get them to quit invoicing my clients, wish id never tried them.

  • Tyler H

    Date: 13/12/2023

    We first started using Wave for our bookkeeping over 7-years ago. Their bookkeeping module is decent for most small businesses; however, every other service they provide outside of bookkeeping has been a huge disappointment. Their payroll system is tragic - lacking the simplest of features and functionality for common payroll events (ex: unpaid time off, retroactively adjusting payment policies, tax management and filing). To make any changes to payroll, you'll need to get in touch with their customer service which is notoriously ********, slow, and unreliable. Live support wait times average over 20-mins and email support turnarounds average over 5 days. To say Wave cares about its customers is a ***** overstatement. It's amazing that they price this product similar to more advanced payroll systems which can actually manage all states **** **** *** ** ***** and which don't require constant support. *** **** ******** ********* *** begged for simple features and integrations, but Wave continues to ignore customer feedback. Instead, they spent the entire past year revamping their UI - ********* **** ********* **** ***** ***** **** Needless to say, we are now looking at other payroll solutions as well as bookkeeping solutions that actually integrate with other software. It's 2023 - if you're refusing to open your API for integrations, then you will be left behind! In short, Wave has become a legacy software **** **** *** ***** *** **** ** ****. ** ****** ******* *** *********** ** ******* ********* * **** ********** *** **** *** ** **** ** ***** **** ***** **** ** **** *** ***********

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