Reviews

This profile includes reviews for AIR MILES Reward Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AIR MILES Reward Program has 3 locations, listed below.

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  AIR MILES Reward Program

  600 - 438 University Ave Toronto, ON M5G 2L1

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  AIR MILES Reward Program

  PO Box 130 Station B Toronto, ON M5T 2T3

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  AIR MILES Reward Program

  108 WEST 39TH ST #501 New York, NY 10018

Review Details

• Review fromElena A

  Date: 28/11/2024

  1 star
  ********* customer service! I called in the morning one day and was advised that call volume was very high so I could request a callback later in the day. The message indicates you do not lose your place in line by choosing this option. I got an automated call back that evening after regular service hours (after 8 pm) indicating that due to high call volume I would not get a callback that day. I was given the option to select a future callback date. The next available time was 5 days later, so I picked that option. That day went by with no callback and I received no other call for the next 2 days either. So I called back today and got the same high call volume message but this time there was no option to select a callback. I waited on hold for 2 hours, then there was a message that there was an error. As I was trying to tune out the repetitive promotional messages that interrupt the music, I almost missed the error message. I thought the call was going to get cut-off at that point but that's not what happened... instead the music changed and there were no more promotional messages. I hung on for another 10 minutes in case there was another message but then hung up because I just couldn't stand it anymore! A completely infuriating experience! As the thing I want to do (merge 2 accounts) cannot be done online (why not?), I will have to try to contact them again but I think I will try email instead. Air Miles, you need to do much better! Also, I wish the website let you search for items simply by ascending point value, without having to go into separate categories to search. So tedious, especially since the back button puts you back to the top of the category list after you click on an item to view it instead of putting you back where you were on the list. Are you trying to make it annoying and tedious so people don't use their points? It seems so. Air Miles is not demonstrating respect for the time of it's customers with these dysfunctional systems.

• Review fromDoris B

  Date: 26/11/2024

  1 star
  *** ***** *** ***** *********** I have been trying to connect with air miles for the past 7 months since ** ******* ***** wanted to know how I can transfer the points to me, for the last time I tried to call, the recording asked me if I wanted a call back, so I accepted, finally received a call back later that day saying I was too late time was up, so they told me to choose a another day to receive my callback, they finally accepted a week from that call but never received it after being with them for over 30 YEARS

• Review fromRod S

  Date: 20/11/2024

  1 star
  I lost 3,958 air miles. Got an email that I had to use the card to keep my miles. Used my card at ***** several times. Card was old and did not register. Called Air Miles , they "retired my air miles" will not reinstate my air miles. This is after being an Air Miles customer for 25 YEARS ! ***** ** *** ***** ** **** ***** *

• Review fromMatthew T

  Date: 09/08/2024

  1 star
  As noted by may, worst customer service imaginable. Needed to cancel a hotel reservation, but customer support line had me on hold for 2.5+ hours. Never did connect me that day. Then, when I finally did get through the next day, they said I was too late to cancel, and should have canceled the day before. I expalined that I tired, and they did not answer. They still refused to refund the booking. Awful.

• Review fromdan m

  Date: 03/08/2024

  1 star
  Booked a flight throungh air miles and realized i booked the wrong date.You can't cancel online, you have to call in,I was on hold from 1 pm on still 740 pm and I get a recording they can't take my call do they close at 8 pm.When I do get through the next morning they tell me *** ******* don't cancel my flight that they have a no cancel policy but *** ******* inform me that if i would of got through the day of they would of canceled.Air miles try to blame *** ******* and take no responsibility for their customer service.

• Review fromMichael m

  Date: 11/07/2024

  1 star
  Will suspend your account the moment you attempt to redeem rewards. ***** ******* ******* ** ******* *** **** *** *****

• Review fromJim R

  Date: 21/06/2024

  1 star
  ******** ** * ****** Yes you can earn miles quickly. We earned several and then went to book at trip to Europe. When we entered all of the details for our trip we discovered that fuel surcharges and taxes were not covered. This came to over $1700. Just booking through the airline it is $2400 all in. All of those miles earned and they are not worth much. With other points card you can apply the amount to these charges. **** * **** ******** ***

• Review fromStefanie W

  Date: 30/04/2024

  1 star
  Very poor experience! Using their flight booking system, Airmiles made an error with names. They will not correct their error and the customer representatives *** **** ********** *** speak extremely fast. They make promises, and don’t follow through! Also note, the call centre line does not hold your place in line for a call back - you should just wait on hold.

• Review fromAnujan R

  Date: 17/04/2024

  1 star
  I was collecting air miles through a credit card from a banking institution. I hadnt used the card in over 2 years since I opted to go with another rewards program card and was informed that my points have been voided due to inactivity and without a warning or notice. * ***** ********* need to review policy wording for all brands/companies.

• Review fromKen

  Date: 12/03/2024

  1 star
  A 2.5 hour wait time for someone to transfer me to another agent, and wait for a return phone call for another 2.5 hours. They couldn't fix the issue, nor do they care. Absolutely don't care. Attitude is free, and liberally dispersed.