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Business Profile

Online Retailer

AN & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:28/04/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of women's boots from their website on March 19, 2025 for 67.94. la have e-mailed and phoned several times trying to get a delivery date. I never get an answer or response. I would like to resolve the issue by either getting the boots or a refund.

    • Initial Complaint

      Date:13/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from my comfy blouse and their ****** involves a number of delegations on customer’s end, requiring multiple visits to their website to verify shipping information. ** ***** ** ** ** ** ******* ** *** ********* ** **** **** ****** ** ***. After many visits to their website to verify my information, nearly a month had passed and they finally shipped my product. Overall, from placing the order to having them ship my order, it took three weeks. Another three weeks for it to arrive from Canada. The product was ill-fitting and the fabric was low quality. I requested a return. This again set off a number of corresponding actions and questions which delayed my return approval beyond the 30-day window to return. When they finally gave me an address to return the product to, which was in Beijing, I packaged it up and brought to the post office. I would've had to pay $40 to ship the product back. I had paid $50 for the product. I used my best judgment and opted not to ship, understanding where this company’s ethics and values stand regarding customer experience. They would most likely not give me my money back and I would then be out $90. * ******* *** ******* *** ** *** ******* ********* * **** *** ***** ****** ******** ****** ** *** *** **** **** ******* ** *** **** *********** ***** ****** ******** * ****** ** *********** ** *** ********** **** ********* ******** ****** ** ***** ******* ** ****** *********** ** ***** ** **** **** ***** ******** *** ******* ******** **** *** ** *************

    • Initial Complaint

      Date:10/04/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and have not received. Seller does not answer email or messages. Send my order , battery charger/ Jumpstarter
      Or refund money *39.98

    • Initial Complaint

      Date:24/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** ******* ordered me a personalized sweatshirt on February 10th, 2025. According to the tracking, it’s been in transit for 34 days with the last update provided on March 3rd. I’ve emailed the company everyday and have received run around responses. No one has given me information as to where my order is or offered a solution. Instead I keep being told it’s in transit and they give me the tracking link. I have explicitly asked for a full refund 2 times and have been ignored both times. However, they have the nerve to keep telling me to remain patient. Enough is enough already - I shouldn’t have to wait this long for an order. * **** ** ******* ***** **** **** ******* ******* ****** ******** **** *****

    • Initial Complaint

      Date:27/01/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transactions: 12/09/2024
      ****** ** ***** **** ** **** * ** *** ****** **** *** ***** ***** ***** ******* * ****** * ***** * ******* ***** ***** ******* * ***** * ******* Total amount paid to **** * **: $286.26 + $232.79 = $519.05
      Business promised a total of 38 bookshelf board games for the combined orders
      Nature of the dispute: The items/products received are not the products shown on the website. They are of inferior quality and they do not match nor contain the shown packaging or contents. The website also provided an estimated arrival time or 8 to 10 days. I selected and paid for expedited shipping for both orders. Twenty (20) items arrived 44 days after the order date. Six (6) items arrived 48 days after the order date and I'm still waiting on Twelve (12) items to arrive.
      Business has responded but has not offered a solution.
      This is false advertising on their website. They show products for sale yet they ship you fake and inferior quality products. They also do not disclose that they are shipping from China. They list a USA New York address on their website. ********** ******* ******** *** ********** ******** **** ***** **** ** * ************* **********

    • Initial Complaint

      Date:02/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from My Comfy Blouse. The merchandise arrived about 21 days later from the stated delivery date. Their website states they will provide a return label. I requested return label. They took a few days to respond and instead of return label. I was given an address in China. The cost to ship is more than half the cost of the merchandise. Their website is misleading. I was not given a return label and the second time, they responded offering me a 25% discount. I’m not ordering from them again. And with this back and forth email, today was the 30 days return date.

    • Initial Complaint

      Date:25/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I order ****** Signature Diwali Collector By ***** ****** ** ******** They told me it will be ship out in 7 days never receive the doll sent them and email never got a respond back.

    • Initial Complaint

      Date:22/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase the starlight dress from mycomfyblouse.com on Wednesday November 13th, I paid 86$ for the dress (including shipping and other fees). After doing some research I discovered the company does not send clothes of the same quality as the pictures and does not ship as fast as their website says or does not ship at all. I emailed the company several times to attempt to cancel my order and refund my money but I am met with an automated message every time and cannot get a hold of anyone from the company.

    • Initial Complaint

      Date:21/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online purchase order for tree seeds on 10/19/24 from this online retail website: https://******************/

      I received a purchase confirmation email in a timeline manner stating that my order was being processed and that I would be notified when it is ready to ship. Three weeks elapsed and I had not received my delivery or any updates. I have contacted the vendor multiple times via email and have not received any replies.

      It appears to be a legitimate website. However, upon closer inspection there are numerous signs that it is a ********** e-commerce site.

    • Initial Complaint

      Date:18/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two pair of "**** ****" jeans from ***** ***** *****. They were delivered not as advertised- the material was extremely thin, the pockets and buttons were non-functional, they were not the correct size as advertised although the tag read the size advertised. They were also damaged with fraying at the seams of both pairs. I returned the pants and did not receive a refund for the product or shipping costs incurred to send them back to CHINA, even though the business is listed in New York. * ***** ***** **** ****** ***** ***** ** * *** ***** **** **** ****** **** ******* ** *** ** *** ******* ******** ********* ****** ******** ****** *** ******* ** ********** *** * ***** *********** ***** ******* *** ***** ******** *********

    AN & Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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