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Business Profile

Online Retailer

AN & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:18/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a ****** image search for an advent calendar sold out at target. The company advertised the exact same calendar instead of it being squishmals they replaced with marshmallows. No warning and the kids I purchased these for are too young for them. I immediately emailed to cancel as it was false advertising. I was asked if I wanted to cancel. I immediately responded with Yes. Days later I received an email stating item has shipped. There is zero tracking. They could have cancelled. They used the same photo to bait customers. Which is completely wrong

    • Initial Complaint

      Date:14/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the product I would receive 3 to 7 business days instead I received it 20 days later and the product was not as advertised so I attempted to return it however they don’t provide return labels and on the website their address is in Buffalo New York however they want you to return the product to China and never provided a return address and basically refuses to give me my money back.

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 17th 2024
      Ordered 2 pair of Judy Blue jeans from the company. Received my order on Oct 29th and was scammed by the company, they sent me cheap pieces instead.
      I have emailed and they refuse to send me a full refund unless I pay an additional $30-$60 shipping back the their warehouse in China, although they claim to be operating out of New York. I paid $79 and want my complete refund with a shipping label to send them back. They have only offered 15 - 20% refund and a gift card to spend more money on their website. There are plenty of reviews of others who have been scammed and I should have checked before ordering, but wont stop til I get my refund.

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on 10-17-24
      Received 10-30-24
      I need to return the order. I followed the instructions by emailing [email protected]
      I emailed several times now:
      10-30-24
      10-31-24
      11-1-24
      11-2-24
      11-6-24
      Only response I have received it an automated one saying to respond to that email which I have done several times.
      I have not received return instructions yet.

    • Initial Complaint

      Date:05/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an online order for multiple pairs of pants in Oct 2024. It took weeks to get my order and the sizes were too big. I started a return request with the company only to be told I could either pay to ship the items to China or accept a 15% refund. To ship back to China would cost more than my $89 order. **** ******* ** * ***** **** ************* **** *** *** ***** **** ******** Then I end up with two fraudulent charges on my credit card for gift cards to BHN.

    • Initial Complaint

      Date:29/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered clothing: 9-26-24
      Company Charged credit card ending ****: 9-27-24
      As of 10/27/24 have not received item. Would like to cancel transaction and get refund

    • Initial Complaint

      Date:28/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dress from this company in September and needed to return it within the 30 day time frame. The dress was the wrong color and did not fix correctly. I followed the below return policy on their website and never received a response:

      Returns & Refund Policy
      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

      To start a return, you can contact us at ****@*************.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      You can always contact us for any return question at [email protected].

    • Initial Complaint

      Date:25/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a dress. Immediately after placing it, I realized the dress would not arrive in time for when I needed it. I emailed them to let them know this and request cancellation. I followed up again when I received an update that my order was being processed. They took 4 business days to reply (not the 1-3 they advertise on website) and told me it has been packed and is at carrier to be shipped and they won’t cancel. No phone number on website for customer service. I emailed to cancel on 10/18 the same evening it was ordered

    • Initial Complaint

      Date:15/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** ******** ***** ** * **** **** ********* ** ********* *** ******** **** *** ********* ** ****** *** **** **** ******* **** *** ****** ** ********* ** **** **** ******* *****
      I ordered a pair of shoes I never received, I have tried and contacted the company by email and they never respond.

    • Initial Complaint

      Date:14/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dress on August 5th 2024 and it arrived by mail on September 3rd 2024.
      I immediately emailed the company requesting as return as the dress looked nothing like the picture and was damaged. They replied to me “We would like to remind you that shipping fees for the return and the original shipping fees are non-refundable.”
      And requesting I ship it to China, even though they advertise the company is in America. It’s over $135 for me to ship this back to the place in China they are requesting
      Address : **** **** ******** ** ****** ***** ***** ****** ********* Guangzhou, Guangdong Province, China, Recipient: Huang ****** J****
      3 shipping companies were also unable to locate a proper address with what they gave me and said it might get lost once it’s in China.
      They also state on their website To start a return, you can contact us at ****@*************.com. “If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.”
      They never ever state anything about China or paying for your own return shipping, but when they email they said they’d “like to remind you”
      I have been going back and forth with customer service agents via email and never offered a solution other than shipping it back with my own money and not getting refunded for shipping or receiving a 20% discount. I spent $40USD, $51.39USD total with shipping. I’m not getting an $8 refund.
      There is no phone number and they are barely reading my email or acknowledging that the dress was defective. The strings with the design were coming off.
      ** ***** ** ************* *** ********* ***** ** ** ***** ** **** *** **** *** ******

    AN & Associates is NOT a BBB Accredited Business.

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