Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/07/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I received a parking infraction notice from Indigo Park (#********, dated Jun-26-2024).
  
  It was my first time driving to the airport to pick up someone in a very long time and I had no clue how busy it was. Since there were many other cars stopped on the side of the road I assumed it was ok to stop there.
  
  My apologies for parking in the wrong place but — now at $107.60 because of mail delays — the charge seems totally disproportionate. Besides the merit of notice itself, it seems absurd that you would think it is reasonable and good business practice to issue a notice by mail and expect it to be paid 7 days later — especially over the Canada day long-weekend — with a penalty of over 25% if it is not paid before the ridiculously short due date.
  
  Please void this ticket
  
  Thank you for understanding.

  Business Response

  Date: 15/07/2024

  Hello,

  The roadways leading into the terminal are Signed with "No Stopping" and "No Parking" signage for public safety reasons. Additionally, all highway access leading into the terminals have large digital signage indicating "Stopping along the curbs may result in a $85 fine". As a first time offender, we have decided to waive the late fee and reduce the violation to $50. Please visit the web portal or contact the call center to make payment arrangements.

  Thank you.

  Customer Answer

  Date: 15/07/2024

   
  
  I am rejecting this response because: I am unable to see concrete proof that I was parked illegally as claimed in your notice. The pictures on your website do not show either my vehicle or the location where it was parked.

  
  
  
  Sincerely,
  
  
  ****** *****

  Business Response

  Date: 25/07/2024

  Hello,

  Please provide the pictures capturing your vehicle. The location is only relevant if you are on the Arrival's or Departure curbs. Otherwise, there is no parking or stopping along the shoulders or curbs leading into the terminals. Once provided, we will review your case.

  Thank you.

  Customer Answer

  Date: 07/08/2024

   I am rejecting this response because:

  There seems to be a communication problem. It is your responsibility to prove that I was parked illegally on the date that you claim. It is NOT my responsibility to send you pictures to prove that I was NOT parked illegally.

  Yes, you provided me with a picture of my license plate (not my vehicle, nor the location it was parked). But that does not mean that I was parked illegally, only that you managed to find a picture of my license place at an undetermined location and on an undetermined date and time.

  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 26/08/2024

  Hello,

  Unfortunately, since no other information has been provided, we have decided to close your file.

  Thank you.

  Customer Answer

  Date: 06/09/2024

  
  Please clarify what you mean in your last message: Are you saying that you are closing the file and cancelling the charge so that I do not owe you anything. Or are you saying that you are closing the BBB file but will continue to claim that I owe you money?

  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 16/09/2024

  Hello,

  We have requested the photo caqpturing your vehicle and at this point it hasnt been provided. Due to this, we have closed your dispute. The violation amount was reduced to $50 previously, which remains outstanding. Once provided, we can review your case.

  Thank you.

  Customer Answer

  Date: 25/09/2024

  
  
  I am rejecting this response because: As previously stated, unless you can provide me with concrete proof that my vehicle was parked illegally at the location and time you claim, your charge has no basis and as such I refuse to pay.

  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 02/10/2024

  Hello,

  Since no additional information has been provided, we will be closing your file. The violation rermains outstanding and we can review your case if the requested information is provided.

  Thank you.

• Initial Complaint

  Date:07/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never stopped in a no stopping zone, especially not twice within half an hour. I drove with traffic at a busy time of day and pulled over in the proper zone to pick up passengers at arrivals. These pictures do not show anything of value and cannot be admissible, they provide no proof, because what the ticket is claiming simply did not happen. These tickets need to be cancelled completely.

  Business Response

  Date: 08/07/2024

  Hello,

  Thank you for providing the pictures capturing your vehicle. The pictures clearly identifies your vehicle parked along the shoulder of the roadway leading into the terminals. This is prohibitted for public safety reasons and is signed at all roadways leading into the airport. We have reviewed your case and have decided to void the first violation #******* and reduce violation #******* to $60.00. In the future, please utilize the parking garage or the "Cell Phone Lot" while you wait for friends or family. 

  Thank you.

  Customer Answer

  Date: 13/07/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you in advance for taking the time to read this comment. My Notice number is ******* from Indigo Park. I was picking my friend up from the Toronto Pearson International Airport in the afternoon on January 21st, 2024. That was my first time to drive to the airport and I had no clue how busy it was. There were many cars parking on the curbside, and I thought it was an eligible parking spot. I did not see the "no parking sign" on the ground because there were many cars and it was blocked. However, I do apologize for parking in the wrong place. I'm still a student and I don't have a job. I can't afford to pay for the ticket and I need the money for my education and living. Please void this ticket. Thank you for understanding and compassion.

  Business Response

  Date: 08/02/2024

  Hello,

  Please provide a copy of the violation mailed to you as well as the picture capturing your vehicle. This can be obtained by following the link on the violation or contacting the call center. Once provided, we will review your case.

  Thank you.

  Customer Answer

  Date: 12/02/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have provided the pictures as per requested
  
  
  
  Sincerely,
  
  
  
  *** *****

  Business Response

  Date: 21/02/2024

  Hello,

  We have rerviewed your case and have decided to void the violation.

  Thank you.

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Notice number is ******* from Indigo Park. I was picking my friend up from the Toronto Pearson Airport in the afternoon on December 17th, 2023. I saw many cars parking on the curbside, and I did not see the "no parking sign" on the ground at that time because there may be many cars and it was blocked. After I got the ticket, I went there to check out and paid more attention on the road curbside. Yes I found there're several small signages. It's not easy for the drivers who are not familiar that area to find out. I tried to contact Indigo Park to explaine but was not even succesful to access them. Unlike other parking tickets issued by police and local parking enforcement authorities, this ticket seems having no chance to negociate. This business seems not nice to public. Please help me to find the way to void this ticket. Thank you for understanding and compassion.

  Business Response

  Date: 12/01/2024

  Hello,

  The roadways leading into the terminal are signed wqith "No Parking" and "No Stopping" signage for public safety reasons. Additionally, all highway access leading into the terminals have large digital signage indicating "Parking along the curbs may result in a $85 fine". Please contact the call center Monday to Friday between 8:30 am and 5pm at ###-###-#### to obtain the pictures capturing your vehicle. Once provided we will review your case.

  Thank you.

  Customer Answer

  Date: 16/01/2024

  
  
  Complaint: ********
  
  
  
  I haven't received any proposal from the business to resolve this complaint. And also I tried to contact with them but no body answer.
  
  
  
  Sincerely,
  
  
  
  ** ***

  Business Response

  Date: 24/01/2024

  Hello,

  We requested that you provide the pictures capturing your vehicle along with the violation issued to you. We will only review your case when the information is provided.

  Thank you.

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Indigo Park today ( Jan. 10 2024 ) , my car license plate no. is *******, Notice no. ******* .
  I was dropping off my daughter at Pearson Airport on Dec 25, 2023, I parked my car in less than 3 minutes helping her to unload luggage and had a brief goodbye chat with her and left. It took total less than 3 minutes . There were many cars parking on the curbside, and I did not see the "no parking sign" on the ground ( ****** *** ***** ******** ******** ** ****** **** ) . Please void this ticket. Thank you for understanding.

  Business Response

  Date: 15/01/2024

  Hello,

  Can you please provide a copy of the picture capturing your vehicle. The link and contact information to the web portal and call center are located on the violation your received. Once provided, we will review your case.

  Thank you.

  Customer Answer

  Date: 15/01/2024

  
  
  Complaint: ********
  

  Per request, please see ******** photo I took it from Indigo Park website. 

  Thanks again for your assistance. 
  
  
  
  Sincerely,
  
  
  
  **** ****

  Business Response

  Date: 24/01/2024

  Hello,

  Thank you for providing the photo capturing your vehicle. The information provided confirms the violation was issued correctly. You were not issued a violation at the Departures or Arrivals curb while dropping someone off, but because you parked along the shoulder of the highway leading into the Terminals. This is prohibited for public safety reasons. We have reviewed your case and have decided to reduce the vioilation to $60.

  Thank you.

• Initial Complaint

  Date:25/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Notice number is ******* from Indigo Park at 5:40pm and another same ticket with notice number ******* from Indigo Park at 5:45pm just 5 mins later. I don’t understand why I received 2 tickets within 5 mins. I was picking my friend up from the ******* ************* Airport in the evening on August 30th, 2023. There were many cars parking on the curbside, and I thought it was an eligible parking spot. I did not see the "no parking sign" on the ground because there were many cars and it was blocked. However, I do apologize for parking in the wrong place. I'm still a student and I don't have a job. I can't afford to pay for the ticket and I need the money for my education and living. Please void this ticket. Thank you for understanding and compassion.

  Business Response

  Date: 26/09/2023

  Hello,

  There is extensive signage along the roadway indication "No Stopping" and "No Parking". Additionally, all highway acces leading into the airport has digital signage indication "Stopping along the curbs may result in a $85 fine." We will void violation ******* and
  reduce violation ******* to $60. Please contact the call center to make payment arrangements.

  Thank you.

  Customer Answer

  Date: 26/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: where I parked there wasnt any signage for sure that is the only reason why I stopped there. On the other curb there were many cars where there were signage but I didnt stop there. I would request you to please consider my appeal and void the other one too. Thanks!
  
  
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 06/10/2023

  Hello,

  The violation was correctly issued and there is significant signage along the roadways, as well as the digital signage upon entering the airport. Unfortunately, your request has been denied as we have already voided one violation.

  Thank you.

• Initial Complaint

  Date:20/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim# ******* and *******. License plate **** ***. On Aug 23 I was at *** airport and picking up a friend. I was initially parked in the cellphone lot but upon seeing my friends text message I headed to the designated airport pickup location. However, there my friend had a checked in bag go missing so was dealing with it at the airport and I had no choice but to circle around the airport. I should have gassed up before hand but I was running low on fuel and decided to stay put in a spot I deemed to be safe. There were 4 other cars in front of me and I did not notice the ******* parking signs. Furthermore, I believe I was ticketed twice for the same violation which I do not agree with. I only received a letter in the mail for the first fine *******, but not the second one *******, so it came as a devastating surprise to me. Before I thought I only had one ticket to pay but I found out I had to pay two. Please reconsider the fines as I was stressed at the time and dealing with financial misfortune.

  Business Response

  Date: 20/09/2023

  Hello, 

  Please provide the picture capturing your behicle, as well as the violations issued to you. They can be retrieved by contact the call center or utilizing the web portal. The information is located on the violation you received. Once provided, we can review your case in greater detail.

  Thank you.

  Customer Answer

  Date: 21/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have submitted the pictures of my vehicle. 

  Thanks.

  
  
  
  Sincerely,
  
  
  
  ******* ***

  Business Response

  Date: 29/09/2023

  Hello,
  Thank you for providing the photos capturing your vehicle. These do indicate that the violation was issued correctly and we have decided to void violation *******. Due to your situation, we will aslo remove the late payment fee and reduce violation ******* to $60. 
  Thank you.

• Initial Complaint

  Date:12/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you in advance for taking the time to read this comment. My Notice number is ******* from Indigo Park. I was picking my friend up from the ******* ******* ************* Airport in the afternoon on August 15th, 2023. There were many cars parking on the curbside, and I thought it was an eligible parking spot. I did not see the "no parking sign" on the ground because there were many cars and it was blocked. However, I do apologize for parking in the wrong place. I'm still a student and I don't have a job. I can't afford to pay for the ticket and I need the money for my education and living. Please void this ticket. Thank you for understanding and compassion.

  Business Response

  Date: 12/09/2023

  Hello,

  We have reviewed your case and decided to void the violation.

  Thank you.

  Customer Answer

  Date: 12/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ***

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a Notice No:******* saying I had my vehicle parked leading on the road leading to/from the airport. This is something new to me and not all people are ware of this. I tried to contact Indigo at ************** twice and even left a voicemail giving my contact details for a callback.
  
  I strongly believe the charge issued to me is incorrect. There were no signs on the road saying "not to stop" and I parked on the roadside just to take a call for not more than 5 mins. Since there was no signages nor any warning symbols, I kindly request the team to waive my charges. As per the notice issued to me, the due date to pay the fine amount is 09/10/2023 and I request you to expedite my request.

  Business Response

  Date: 12/09/2023

  Hello,
  The roadways leading into the terminal are agressively signed with "No Stopping" and "No Parking" signage. We have also placed pylons blocking the shoulder to discourage visitors from doing so. Additionally, all highway access leading into the airport has large digital signage indicating "Parking along the shoulder may result in a $85 fine." 

  Unfortunately, your request has been denied. Please contact the call center to make payment arrangements or visit the payment portal, the link is located on the violation issued to you.

  Thank you.

• Initial Complaint

  Date:31/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jun 14, 2023. Ticket #******* I went to pick up my daughter from the airport as she was coming from Vancouver to visit family. I always noticed cars parked leading to the terminal before and never knew it was a violation. I figured I would park along with other cars for the first time as I arrived a slightly early. I also thought it was okay becasue I didn't see any signs that I couldn't park there. I have reviewed my picture of proof for my violation, but it does not showcase enough evidence. It does not showcase enough surroundings and does not even showcase my vehicle. It does not showcase my vehicle was at an area where no parking or stopping. I would like to waive this ticket. Thank you for your consideration.

  Business Response

  Date: 31/07/2023

  Hello,

  We have reviewed the photo and decided it was inconclusive. We have decided to void the violation.

  Thank you.

  Customer Answer

  Date: 31/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** **** ***