Reviews

This profile includes reviews for Virgin Plus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Virgin Plus has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Virgin Plus

  Private Toronto, ON M5V 2T3

• 

  Virgin Plus

  2929 Barnet Hwy Coquitlam, BC V3B 5R5

• 

  Virgin Plus

  10355 152 St Surrey, BC V3R 7C1

• 

  Virgin Plus

  16016 Fraser Hwy Surrey, BC V4N 0G3

• 

  Virgin Plus

  2002 S Park Royal West Vancouver, BC V7T 2W4

Review Details

• Review fromLaura S

  Date: 16/11/2023

  1 star
  This company sends out personalized ***** ADVERTISING to existing customers and does not offer appropriate solutions even when the conflict resolution escalates to executive levels.
  The advertisement (to me) says bring your own phone and get 40GB for $40/month.
  No where on it does it say for new activations only or new lines only, not even in the fine print.
  You only find out that's what they *meant* to say when you call and they deny.
  This issue remains unresolved as even executives are unwilling to honour the ad or send apologies from the CEO to those they sent ***** advertising to. **** ************ ********

• Review fromMarie G

  Date: 14/11/2023

  1 star
  If yu are late paying , virgin paralyze your ability to call ( without warning, about 10 days before your suspension ) , made a direct payment that they received on friday morning ,we are tuesday and our service is still off , after 10 years with virgin , **** ***** * *** **** * internet not reliable , overcharges my second phone a lot , *** **** ** * *** ** ********* **** ** ****** ******* ***** **** ** ******** *** ** ************ *** **** * ****** **** ******* *** **********

• Review fromBrett C

  Date: 12/10/2023

  1 star
  I have submitted my tax exempt form on September 1st and they haven't processed it yet (it's October 12th). Apparently there was something wrong with the paperwork submission but they never sent me anything to tell me and they said that they wouldn't ever send any communication about it. It also takes 90 days to process the tax exemption which is a ridiculous amount of time.

• Review fromAndy Hin Kow T

  Date: 11/10/2023

  5 stars
  GOOD PRICE & EXCELLENT SERVICES. My wife just removed her mobile service from Rogers Virgin Plus. We find this company offer better price and services. We just got off the phone from a very patient employee named SHER (work code *******) from Virgin Plus company. My wife and I are both over 70 years old and lack of knowledge on new technology. With Sher's extra efforts and super patience, everything has worked out very smoothly. We are very satisfied. We definitely recommend this company. Thanks, Sher.

• Review fromNoah B

  Date: 02/10/2023

  1 star
  Been with Virgin for over 10 years with no benefit. Twice a year they increase my bill with no warning. I would call and complain and they offer refunding the increased amount but only for one billing period. ****** *** We have an agreement - you can't just increase my bill whenever you feel like it.
  They keep you on hold forever because they don't value their customers, no matter how long they've been with them. **** offers the same plan for almost half the price. Bye Virgin!

• Review fromRubina S

  Date: 02/10/2023

  1 star
  Worst service to get through to them. 3 months have not resolved technical issues.
  Stuck with them with contract even though they are not providing the service I am paying for. Giving me run around. Have no solution for me. So far have spoken to 10 different technicians. ****** ************* ********* 

• Review fromShawn K

  Date: 23/09/2023

  1 star
  **** ****, no customer service. Like I am on hold for 10 minutes, to be placed on hold for another 5 minutes, to be told there is nothing they can do for me. **** ** *** * ******. If Virgin wants me to stop then provide the CS

• Review fromElaine P

  Date: 23/09/2023

  1 star
  *** **** **** ***** ** * ******
  I signed up with Virgin on Aug. 20, 2023 at the kiosk in my local ******. I took the phone home and found out I had zero bars. I couldn't make a call at all. I returned to ****** with the phone, cancelled my Virgin contract, and signed up with ******, with which I had very good reception.
  A few days later I got a bill from Virgin for $1288.37. I spend more than an hour on the phone with Virgin customer service, who assured me that they would strike out that charge. The csr advised me, though, that I may have to return to the kiosk at ****** if there was any further trouble.
  On Thursday, Sept 21, I received a credit card statement showing that Virgin billed me for the $1288.37. This time I returned to the kiosk at ****** on Friday Sept. 22, where a service agent called Virgin. The service agent was told (after nearly an hour) that I would have to call Virgin myself to have the charge removed from my credit card. I returned home and spent another hour or so with Virgin on the phone. I was cut off once and had to call back. The CSR told me my card would be refunded in 20 days, which is AFTER my credit card bill is due. I have to pay that bill on Oct. 3 to remain in good standing with my credit card company. So, basically, for a month, I have to find that $1288.37 in my budget. I have to live without that money due to the incompetence at Virgin. *** **** ** **** *** ****** *** **** *** *** ********* **** **** *** *** ****** ***** *** * ****** And I will never have that money back in my bank account. My credit card company will only give me a credit that I can use on the card, not the $1288.37 that will be missing from my bank account. The CSR at Virgin, basically said *** **** *** *** ** *** ** **** *** **** there's nothing they can do.
  *** ***** ** ********* * *** *** **** ** ***** *** ****** ****** *** **** ****** *** ** ***** ****** **** * ** **** ***** *** *** **** ****** ** ****** ** * *** ****** *******

• Review fromChristopher F

  Date: 18/09/2023

  1 star
  Was signed up with Virgin Plus via the ****** ***********. I wanted to get a pre-owned phone and was told l would need to wait 45 days. At 45 days I went online and tried to use self serve where I was directed to visit a store, in store I was I told I could only do it online. Tried phoning 611 and only became frustrated as they continued to tell me i had to do it online even though I had tried several times, they thought this was a good opportunity to try and upsell me into a new phone. Shortly after this I noticed they double billed me for the month. After calling in I was told it would take 20 days to process a refund which is a ridiculous amount of time. *** ******** *** ******* ******* ********** ***** **** ***** *** *** **** ** *** ** **** ****** *** *** **** ** ***** ** *** **** ***** ****** ******* ******* *** ******** ******* ** ********* *** **** ** *** **** ** ****

• Review fromMackenzie C

  Date: 14/09/2023

  1 star
  ****** Mobile has terrible service in Montreal, despite what their coverage map says. For over a year, I had been going back and forth between ***** and ****** to fix my phone. It was only after a year, an ***** employee gave me a report and showed me his coverage with ****** vs his coworkers coverage with *********** in downtown montreal. They gave me a report saying it has to do with coverage, nothing with the physical phone after replacing everything but the screen, casing, and camera.
  Sending this all to Virgin, I asked for them to pay off the remaining balance of my phone after over a year of this, despite knowing this issues are due to coverage in Montreal pockets.
  This has affected my work, my medical access, and even calling 911 to report a drunk driver. Calls cut out, I am unable to call out.
  I filed a complaint with the CCTS and they refused to do anything. The remaining balance is not enough to coverage the poor service and time wasted going back and forth for over a year between ***** and Virgin. They are unhelpful and will refuse to acknowledge the known service issues even with constant complaints from other residents in the city.