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Business Profile

Telecommunications

Virgin Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Virgin Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.18

    Average of 108 Customer Reviews

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    Review Details

    • Manuela V

      Date: 07/09/2023

      ******* * ** ****** **** **** **** ** ****** **** ** *** ********* a Customer Service girl that attended me on September 6th, 2023. She was extremely helpful answering all my questions and extra valuable information. That is why I am giving 4 stars instead.
      The rates and customer service are not the best at Virgin.
      My three experiences with Customer Service in the past 2 years:  I bought the cellphone and the service as a new client two years ago and they were focus on sales, Once I signed everything was online with very little help.  I stop for help to get the best rooming plan, the answer was "you have to do that online", no help at all.  Fortunately, I found Jasper and she helped me on how to find a better rate and what to do.
      Thank you,

    • Jamie S

      Date: 06/09/2023

      **** * ******** *******. They set your spending limit, and when you get close to it, they suspend service. Even though you haven't broken THEIR rule, they still suspend you. One time, Christmas eve over 15 dollars, a second time on Thanksgiving over 40. Not over my spending limit, they just felt like they needed to let me know? They call and txt and email 3 times daily for weeks on end. Again, not over any limits. Before your bill is even due they are ************ you. * *** *** *** **** ******** **** ** ** ********** **** **** ***** ****** ***** ***** ****** ***** *** **** ******* ******* *** ********* They do the same with internet. And *** ****** both bills come due at the same week. 6 calls, 6 text messages, 6 emails. ***** ************** ****** ****** **** * **** * ***** ***** **** ******

    • El M

      Date: 28/08/2023

      Was given the run around with 6 customer service representatives tying to justify that my cellphone bill was paid pre authorized and that they haven't received payment in time. I was also given 3 different phone numbers to try to reach a representative. Not happy that they cut off my service and now they want reactivation fee of $200? Not going to happen. Definitely switching to a different cellphone plan.

    • JIM M

      Date: 25/08/2023

      What is the excuse for an overwhelming phone bill of $475? "It's a valid bill." What’s the real reason?......"I don't know what is going on." Secret...the lady on the other end is only doing her job. My opinion? NOT WORTH THE MONEY!!!

    • Cara B

      Date: 17/08/2023

      If you start a contract with them and have to cancel while you're sick, don't expect any sympathy. They will charge you for another month even AFTER you port your phone number over to another carrier. And they'll ask anyone trying to help you for your death certificate even if you're sitting right there, but can't speak due to your critical illness.
      Do not under any circumstances sign up with this company. Their customer service is awful and they take advantage of seniors' lack of understanding about new technology. They will never take responsibility for their awful behavior. They only want your money.

    • Trent H

      Date: 10/08/2023

      Erroneous billing that is always higher rather than lower the actual amount owed, Absolutely horrible customer service based in Asia that are not overly knowledgeable *** *** ** ********* ****. The CS reps also have little to zero power and are all basically reading from a script.
      My latest bill has me double taxed for an ****** ** **** and there is no way that I can see you can speak with someone actually in a position of power here in Canada.

    • John C. J

      Date: 09/08/2023

      I have just spent/wasted 20 minutes with a customer service rep. All I wanted to do was to get a PIN for my account. I already have one for my voicemail and have no problems. I need a new PIN because I'm receiving calls and messages from people I don't know. I would call back a person's name if one appeared. Spam calls are rejected at the time of the call, which is good.
      * Today I called back a person in the 514 area and asked why he had called me. He hadn't, so I explained the reason for my call. This has happened before and in each case, both of us are confused about it. The Virgin rep was hard to understand, spoke too quickly to understand, and failed to address my questions. She went on about some app or other which doesn't do any more than my phone already does.
      * This was a total waste of my time and solved nothing. **** ***** ** ********* **** ** ****

    • Gamameda P

      Date: 07/08/2023

      Recently obtained a home internet solution from Virgin Plus and it is not working properly from the 1st day itself.
      The agent who sold me the service specifically informed that I can cancel anytime and will be billed only for the number of days I used. But now Virgin Plus is telling me that the connection is canceled but I need to pay until end of the month which is 31st August 2023.
      I think nobody should go for this service provider.
      Very ??

    • Luc D

      Date: 21/07/2023

      ** * ***** **** * * **** * ****** I had a seconary cell with them back in 2016, my then partner lost his phone. We suspebded the # and forgot about it. Long story short, Virgin never advised or inquired what to do with the suspended #, during 7 years. Granted my idiocy for not delving into the billing details further than just looking at the balance and paying it. They ***** 3000$ from me over 7 years. Never ushered a word. I'm changing company after being a loyal customer of 10 years.

    • Parikshit B

      Date: 28/06/2023

      I am currently using virgin plus services. From past few months i tired of having data overage charges. Which they correct and ask me to reduce in next billing cycle but again the same thing happens. Now they have asked me to pay 315$ for data. They are not even willing to make it work through adding the add on for data so that this price reduces. At the same time they *** **** *** *** ** ** won’t do anything about it. **** ** **** ********** **** ****** **** *******

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