Reviews

Review Details

• Review fromGUY G

  Date: 03/06/2023

  5 stars
  We called Verdun again as we were satisfied with our door with side windows that we purchased from them a few years ago. The salesperson ***************************** came over to our home to explain our different options: type, quality, colour, Government rebate program and Verdun's No-Bull Warranty valid for 25 years which covers hardware, labour for your products and installation. We signed with ****** for 5 windows. Then we planned the installation with ******. Our installers ************************** (brothers) came to our home on time. **** verified the measurements & explained were they would start. They laid tarps and were very very clean, they used a shop vac after to clean the small debris. *********** were polite, quick, clean, quick and efficient and answered any questions we had. The windows were installed centered to our openings and the mouldings were fitted perfectly. We are very satisfied with *********** and will ask for them when we purchase other items from Verdun. Overall we are very satisfied with All the personnel we dealt with at Verdun ********************************************* and recommend them.

• Review fromNick S

  Date: 02/06/2023

  5 stars
  We are getting all of the patio doors and exit doors replaced, and the service from Verdun has been outstanding. From reminder emails to check in calls to their dedicated service team, the experience was excellent. The only small detail was that we ordered when everyone else in Ottawa was replacing windows, so we had to wait, which was fine. For what we received, I think it was well worth it.

• Review fromMatthieu B

  Date: 25/05/2023

  5 stars
  I've dealt with Verdun many times over the years. They always pull through. High quality material, excellent craftsmanship from the manufacturing to the installation. Highly recommend

• Review fromDavid Z

  Date: 25/05/2023

  5 stars
  We had a new front door installed on May 23/23.Excellent work. Installers were very nice and professional. cleaned up perfectly afterwards.We waited 10 months for the door, but hey, everywhere we checked it was the same time line (due to COVID-facrories playing catch up)We used Verdun before at our former home and were very pleased with them I highly recommend them

• Review fromAdam C

  Date: 24/05/2023

  2 stars
  Ordering: I ordered a new window from Verdun in june 2022. I paid down payment with credit card. The bill mentions they will not accept credit card at install time. The problem is that it takes a year between order and install so you will likely forget and miss it in the emails. Install: installed late May after complaining. Install went fine, as far as I can tell (it's been 20 min since they left). Installers cleaned up after themselves and used floor protectors. However, a few things: 1. they do not accept credit card payment. They clearly stated that in emails and on purchase bill). This despite the down payment being paid via credit card. And they mean it. They will not leave until you pay : cheque or etransfer verification number required before the installers will leave. They state this in your pre-delivery email and they mean it. I was doubtful about credit cards since I had already paid with it but they were serious. It took me 10 min to sort this out because I called (glad I did, see below) and the installers waited patiently until they had a confirm #. I had to have installers call dispatch to figure out what my customer number was as they did not answer when I called trying to sort this out. 2. the reason for the confusion? The instructions to etransfer they send are incorrect. They state "Add Verdun as payee and use customer number". They instruct you to add them as payee , when you do they even show a pic of where the customer number is (attached) which clearly comes from Verdun. DO NOT DO THIS. You have to enter the order number I was told. Wonder where my original payment would have gone if I hadn't of called to verify. 3. I received no receipt or paid work order on payment. I am hoping I will receive something in a couple days? Maybe by email? I asked installer and he said no I have to ask for it. Leave it to Verdun to make payment so difficult. My first purchase from Verdun was much easier (this was my second)

• Review fromKaren C

  Date: 19/05/2023

  5 stars
  I am the happy owner of a new door. Took a few mths longer than originally expected but I am thrilled with the final product! Well worth the wait. The workers were polite, efficient and cleaned up behind themselves! Thanks to all

• Review fromMichael P

  Date: 18/05/2023

  1 star
  Okay, here's the Reader's Digest version. Ordered a large picture window back in July 0f 2022. Salesman quoted an installation date of March 2023. Along came March, then April and now May and no one will tell me when installation will start! I just asked for my deposit back. If you check reviews from other sites, they're not very complimentary to Verdun Windows and Doors.
  

  Verdun Windows and Doors

  Date: 19/05/2023

  Hello *******, we are sorry to see that you are disappointed. Please get in touch to let us know which order and installation this is referring to so we can provide you with an update and resolve your concerns. Thank you for choosing Verdun.

• Review fromJess C

  Date: 12/05/2023

  5 stars
  ********************* was amazing. Very friendly, and super efficient. Answered all our questions and had great recommendations!With ****'s help, changing all our windows and doors was simple and stress free.Thanks for all your help!

• Review fromLynn B

  Date: 10/05/2023

  5 stars
  Company kept me informed throughout the process. The 2 brother installers were very proficient. Job well done and the cleanup was great. Many thanks.
  

  Verdun Windows and Doors

  Date: 12/05/2023

  Thank you for choosing Verdun and thank you for the great feedback for your installers! We love to hear it!

• Review fromBrad D

  Date: 08/05/2023

  5 stars
  We were having problems with the lock on our front door so we scheduled a maintenance call with Verdun. Their technician ******** arrived promptly as scheduled. He was pleasant, professional, knowledgeable, and well-prepared. He applied a lubricant to the keyhole which seemed to fix the issue. But then he went above and beyond, suggesting that it still wasn't as smooth as he'd like; he quickly dismantled the lock, applied a lubricant to its inner-workings, and reinstalled it in approximately 3 minutes. The lock felt as good as new! When prompted, he took a look at our second exterior door, performed similar maintenance, and when it wasn't up to his standard, replaced the lock in a way that allowed us to keep our existing keys! What a champion! We could not have been any happier with ********** work and visit. If his actions reflect the standards of Verdun at large, we'd highly recommend them.
  

  Verdun Windows and Doors

  Date: 09/05/2023

  Hi ****, thank you very much for sharing how pleased you were with your warranty service! All new Verdun orders come with 25 years of after sale warranty service and we would expect the same level of care and attention be given to any reported problem. Thank you for mentioning ******** for his above and beyond service, we hope all is working good as new now.