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Business Profile

Online Retailer

Cook Store Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Cook Store Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cook Store Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1.49

    Average of 49 Customer Reviews

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    Review Details

    • Jean B.

      Date: 29/11/2022

      Placed an order November 18th, 2022 * ******
      I sent an e-mail November 23rd asking the status of my order.
      No indication that the order will be filled anytime soon but maybe to be shipped sometime in December.
      Sent an e-mail November 29th, 2022 asking them to cancel my order. After reading the problems other customers had, I knew this was a bad company to deal with. And yes, I thought ordering from a Canadian Company was reliable. Doesn't seem so.
      They took my money right away on Visa - I demand a credit and cancel my order.

    • Dave W

      Date: 23/11/2022

      I ordered a carving knife and fork in August 2022 and was promised delivery in 2-3 weeks. The knife was delivered promptly but the fork never arrived. In September I contacted The Cookstore and they promised delivery at the end of September, I was disappointed but accepted that. Still no fork and I have asked for delivery or refund and have received neither. The phone system is designed so existing customers have to deal with them by email. I rang the sales line and got no answer during business hours. This company is not reputable, and I wouldn't trust them with my money ever again. I am left in a position where I need to pursue a refund through small claims court.

    • Katherine S

      Date: 16/10/2022

      I bought some port glasses. They are as described, arrived very quickly and were packed well. They arrived safely.

    • Jim B

      Date: 03/10/2022

      Prompt service
      The **** product was exactly as advertised
      Great price
      Great customer service & follow up
      I recommend Cookstore

    • Margot L

      Date: 03/09/2022

      I bought a large Staub pot from cookstore, really nice and shipped quickly. My pot should last forever. I find they carry good stuff.

    • john t

      Date: 24/08/2022

      unresponsive and had to open a claim against them to try and get my money back. should be avoided

    • Kathryn P

      Date: 23/08/2022

      This company will process full payment of items they no longer have in stock, items which showed as in stock at the time of order, leaving orders unfulfilled, months.
      At the time of purchase the site showed item in stock and would be 2 to 4 weeks for delivery. The cookstore.ca processed my payment in full, and made no email notification to me that the item was no longer unavailable and was back ordered.
      I noticed after not receiving the item, the order page of my account showed payment processed in full, order unfulfilled. The only notification of the paid items being on back order was after I, the client, initiated an email regarding the non fulfillment of the order. I was told it was backordered and would be in stock in 2 to 4 weeks; the site itself now showing the item backordered 2 to 8 weeks. Later, again in an email initiated by myself, where I asked the specific date the distributor would have the item back in stock with cookstore.ca, their agent assured me the item was due to be in by end of June and I should receive the item now later than mid July.
      After waiting 7 months for my item, early August I requested a refund of payment processed to cookstore.ca via email. After no reply was given to my email, a week later, I requested refund via my banks visa department disputing the payment. 24 hours after this request the cookstore replied to my email stating they would be refunding the payment and the processing of such would take approximately one week.
      My advice: Do not waste your time ordering via this site. Quality of service is extremely poor.

    • Barb M

      Date: 10/08/2022

      I bought the ***** Steamer, which is amazing! It cost a bit more than Amazon but I was happy to go with a Canadian company. Plus they had the colour and model I wanted. The product was delivered in perfect condition. I am so impressed with this company..they seem to offer high quality products.

    • Patrick J

      Date: 19/07/2022

      Patrick J

      Date: 19/07/2022

      I've purchased a Victorinox wine master there. They basically shipped the next business day. The knife is the best deal I can find online and a rare model. It's exactly what I want. Really good experience.

      Cook Store Inc.

      Date: 19/07/2022

      Fantastic to hear all is well! Victorinox makes excellent products.

    Cook Store Inc. is NOT a BBB Accredited Business.

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