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Business Profile

Credit Union

Global Federal Credit Union, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Global Federal Credit Union, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Global Federal Credit Union, LLC has 95 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a longtime customer who hasnt been working due to health reasons. I havent been able deposit money as frequently as Ive been in the past. I get $ every month in the account. I had a savings, checking and a secure card which they have closed all as of the 26th of February

      Business Response

      Date: 03/08/2024

      Due to privacy requirements of the ********************************** Act, we are unable to respond publicly.  However, Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant, whom we spoke with on March 1, 2024, regarding their concerns.  
    • Initial Complaint

      Date:02/22/2024

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im am not liable for this **** with global fcu I no contract with them or any contract as requested

      Business Response

      Date: 03/01/2024

      Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant.  Due to privacy requirements of the ********************************** Act, we are unable to respond publicly.  However, we have responded to the complainant in writing as our contact attempts have been unsuccessful.  Global invites the complainant to contact us directly at ************, if any further concerns remain.

      Customer Answer

      Date: 03/07/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************
    • Initial Complaint

      Date:02/21/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of Alaska ***, now Global CU, for 10+ years. During that entire time, I have had a credit card through them. ** December 6 2023, I was contacted regarding an overdue payment, which was surprising to me as the account was set up on AutoPay. I made the payment and was transferred to a rep, who told me that my card was reported as lost/stolen. I confirmed that I had not reported it lost/stolen, and still had the card in my possession. I attempted to log into my online account to ensure the auto payment was back on, but still could not access my account. I called again and was told that there was a flag on my account to verify my address, which I did, but the rep stated she could not resolve the flag and a "senior" would have to do that. After being on the line for 47 minutes, my call was disconnected before I could ever speak with a rep. ** 2/5/24 I called again to try to resolve this, but was not told that my payment was due or given an opportunity to make a payment. ** 2/20/24 I received a call that my account was overdue, and frustrated at this point, I explained that I would pay the account online once they unlocked it for me. I was transferred to a rep who finally told me my account was locked due to a transaction from September of 2023. He did assist me with this and my account was unlocked. I made the payment through my online account and made sure auto payment was on moving forward. After speaking with numerous representatives today 2/21/24 I was told the late payment could not be removed because they did not identify this as being caused by the credit union. I called again 2/21/24 to request the notes from my account, and was told that the credit union does not make account notes so there was nothing to provide. At this point, I would like the late payment removed.

      Customer Answer

      Date: 02/23/2024

      This has been resolved by the Global CU. 

      Business Response

      Date: 02/27/2024

      Global Credit Union appreciates the opportunity to review the circumstances raised by ***************.  Due to privacy restrictions of the ********************************** Act, we are unable to respond publicly.  However, we have spoken with the complainant and addressed her concerns.  
    • Initial Complaint

      Date:02/20/2024

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this derogatory account ********************** FCU, I do not have a contract with Global FCU they did not provide me with the original contract as i requested

      Business Response

      Date: 03/01/2024

      Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant. Due to privacy restrictions of the ********************************** Act, we are unable to respond publicly.  Global invites the complainant to contact us directly at ***************************, to further discuss his concerns.  We will also respond to the complainant in writing if our attempts to contact are unsuccessful.  
    • Initial Complaint

      Date:02/19/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to draw your attention to September 1, 2023- I had sent my complaint letter to Global Federal Credit Union, in which I clearly stated how this scam has affected me personally,psychologically and financially.I feel very distressed and cheated, all because no one took action immediately and practice their duty of care, therefore I only request what I believe to be rightfully mine, as all institutions were more than negligent in protecting my account and handling the complaints. I comprehensively provided explanations and proof to my claim, even so, Global Federal Credit Union never acknowledge my complaint, therefore, I have approached you BBB and I would like to receive your assistance on this matter.On May 18, 2023, I performed a wire transfer at the Eagle River Global Credit Union branch (******************************************************************************************) to pay a contractor working at my house. The contractor gave me the wrong wire transfer number and the money got transferred to the wrong account. On May 27th, once I realized the money went to the wrong account, I stopped into Global Credit Union to cancel the wire. The bank started the process of contacting ********** to try to retrieve the funds. I was told that requests were being sent to ********** to return the funds for three months to no avail. Sending requests and a strongly worded request is the only action that was taken in the span of 6 months. Chase bank is committing fraud by depositing money into an account that did not have a matching name on it, the intended recipient, ***** Construction, is not the name on the account. The account holder is committing fraud by using the money that was not intended to be distributed to them and not returning the funds when they realized the error.

      Business Response

      Date: 02/27/2024

      Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant.  Due to privacy restrictions of the ********************************** Act, we are unable to respond publicly.  As such, we have responded to the complainant in writing on February 27, 2024. 

      Customer Answer

      Date: 02/27/2024

       
      Complaint: 21315309

      I am rejecting this response because: Global Credit Union has an obligation to verify that wire transfers are being wired to the correct party on the wire transfer form. The account number did not match the account recipient. But since Global Credit Union has a clause putting all responsibility on the sender, they feel they due not have to do their due diligence of at least verifying the account name and number match the wire transfer paperwork. This is negligence on their part. Isnt that why they are backed by FDIC, so when things like this occur they can make their customer whole while they fight through the system? From the beginning they just shrugged their shoulders and told me I wasnt getting my money back. That is not protecting customers using their services. They asked 2-3 times if ***** would reimburse me and that was it. Not an effective system. How about getting their high priced lawyers involved? I can guarantee if it was a negative to the bank they would have had it resolved in a week. This will be a year in May with no resolution and has caused me a great amount of stress. This system should protect *****, not Goliath. I need to be made whole. Some Chase customer has kept money that is not rightfully theirs with no repercussions! ***** had the ability to freeze assets until this was resolved and chose to do nothing! Shame on all of these organizations for not doing the right thing.

      Sincerely,

      *************************************

      Business Response

      Date: 03/12/2024

      While Global Credit Union empathizes with **************************** circumstances, we cannot respond publicly due to privacy restrictions. We invite ************************ to contact Global directly if she wishes to discuss any further concerns not addressed in our written response dated February 27, 2024. At this time, Global considers this complaint closed.

      Customer Answer

      Date: 03/19/2024

      This complaint was not resolved. The bank provides a service and has an obligation to protect the customer. Just because you put a disclaimer on a piece of paper does not absolve you of any responsibilities to protect your client and their money. The bank does not have a system in place that does this and thousands of customers are getting hit with fraud every day. The bank should have the minimum responsibility of checking the information with the receiving bank to make sure the information is correct. There is no process on either banks network to make sure the consumer is protected. Of course they have the money and the power so the little person, the consumer loses. This matter has not been resolved and asking the bank three times and then just shrugging their shoulders is not advocating for their customer. The high priced lawyers they have should have been involved and my money should be returned by now. Shame on this whole system, it is broken.

      Business Response

      Date: 04/09/2024

      Due to privacy restrictions, Global Credit Union is unable to provide a public response. We have responded to ************************ with the information needed for her to pursue the dispute with the correct parties and as Global is unable to assist her further, we consider this matter closed.

      Customer Answer

      Date: 04/09/2024

       
      Complaint: 21315309

      I am rejecting this response because: businesses have a responsibility to protect their customers. Now that something negative has happened they have put all of the blame back on the customer. They had an obligation to verify information and recipient information, which did not happen. 

      Sincerely,

      *************************************
    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Representative cancelled my card and this credit union regularly transfers calls 4 or 5 times with sometimes 2 hour waits. No accountabilityworst credit union EVER !

      Business Response

      Date: 02/06/2024

      Due to privacy requirements of the ********************************** Act, we are unable to respond publicly.  However, Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant, whom we spoke with on regarding their concerns.  
    • Initial Complaint

      Date:02/03/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My debt card was about a month from expiring. I called and ask if a new one was being sent which they replied yes. I waited for almost a month with no card. When I called back to ask where it was I was told it had been sent to the wrong address which wasnt on my file so not sure how. So I asked for another and waited another two weeks with no card. Called back again and it hadnt been pushed through and sent like they said. So now for the third time they said they sent one. Three days later it did come however it was my name, my birthday but not my account number on the card so I couldnt set it up due to it being attached to my bank account. I tried to go to the branch where I sat for 45 mins only to find out they couldnt do it for whatever reason that day. Its has been -20 degrees in Alaska and here I am with no card that auto pays my heat. If I call it takes a hour to actually talk to someone. If I got in the bank its the same situation. I have been trying to get a card for 3 months! Lastly and I know you get this everyday. Ever since your turned global your customer service has completely fallen apart. So much so I have been using your bank since I was a kid and Im 40 now and want nothing more then to take my money out and go to literally any other bank. But I guess what I cant walk right in there and take my money out. It will turn into another two week process and me missing work Im sure. Since you left Alaska in your rear view mirror I hope more Alaskan figure this out and pull out of your bank.

      Business Response

      Date: 02/09/2024

      Due to privacy requirements, we are unable to respond publicly. However, Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant, whom we spoke with on February 8, ****, regarding their concerns.
    • Initial Complaint

      Date:01/21/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday 1/20/2024 I received in the **** mail- a letter addressed to me at my home address With a "Year end statement" saying on Nov. 07 of 2023 I Deposited $10 and on the same day withdrew $5.00 leaving a balance of $5.00.the account number on the letter is ******* Here is the issue-1: I Have never opened an account with ********************************************* union in ********* Alaska.2: I am in ******* and it makes no sense for me to do that.3: I have my 3 credit reports and there is no mention of Global FCU. in either hard/soft inquiries.

      Business Response

      Date: 01/30/2024

      Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant, whom we have spoken with and resolved their concerns.  However, due to federal privacy requirements, we are unable to respond publicly.
    • Initial Complaint

      Date:12/13/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account Name: ********************** Date Opened: 3/22/2017 Acct#***********Please DELETE the fraud Account from my ********************** Report does not relate to any transactions that I have made.The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC ****b(1) the credit bureaus dont have no written permission According to 15 USC **** have the right to privacy According to 15 USC 168s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate .(B) Reporting information after notice and confirmation of errors According to 15 USC **** I have the right to privacy According to 15 USC ****s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.(B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. The credit bureaus have no respect for the laws.Someone needs to hold them accountable for this.

      Business Response

      Date: 12/21/2023

      Global Credit Union appreciates the opportunity to review the claims raised by the complainant.  Though privacy restrictions of the ********************************** Act prevent us from responding publicly, we will attempt to contact the complainant directly to address those concerns.
    • Initial Complaint

      Date:12/06/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.Under 15 USC **** Section 602, I have the right to financial privacy, and I expect my information to remain confidential.Furthermore, 15 USC **** Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.I have identified inaccuracies on my credit report from GLOBAL FCU, impacting my financial well-being. I request these inaccuracies be corrected promptly.Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.For reference, my account details are as follows:Account Number: ***************I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.Thank you for your immediate attention to this matter.Sincerely,***************************

      Business Response

      Date: 12/15/2023

      Due to privacy requirements of the ********************************** Act, Global Credit Union is unable to respond publicly to this complaint.  We appreciate the opportunity to review the concerns raised by the complainant, and we have attempted to make contact via telephone.  However, as those contact attempts have been unsuccessful,we request **************** contact us directly at **************************** and request to speak to our Asset and Recovery Manager.

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