Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,005 total complaints in the last 3 years.
- 318 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was a previous were I received a reversal credit of which i was initially told was permanent I provided documentation as well as recordings to prove that i was not responsible for the said amount from ***** imports. He sent documents and there was a receipt that was not my signature. Regions can verify that its not my signature. Also ****************** was paid by the warranty company of which authorized him to do the work. I AM ALSO REQUESTING PROOF OF WHAT HE WAS PAID THE WARRANTY COMPNAY AND DEBT VALIDATION FROM REGIONS. I AM ALSO REPORTING THIS TO THE *** AND THE **** TO FURHTER LOOK INTO THIS MATTER THEN THEY SAY I CAN HAVE IT REOPEN THE **** BUT THEN TAKING FOREVER TO REOPEN THE **** I ALREADY BELIEVE SOMONE FROM THE BANK IS GETTING MY MONEY ANYWAY BECASUE ITS DISAPEAR WITHOUT A TRACE .
Business Response
Date: 05/22/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 05/27/2025
A letter dated May 27, 2025 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our business has a commercial checking account with **********************. A previous partner, who is no longer with the business, needed to add two new partners(myself and my partner) to the account and remove himself. We are currently locked out of this account and cannot access it. We have visited the branch three times, two of which were with the previous partner, to transfer the account. We have filled out paperwork, sometimes the same document, multiple times. We have called, emailed, and visited the branch. This has been going on for over six weeks. We still do not have access to the account and we stopped receiving call backs about this issue. Now when we call, the employees are busy with other customers and do not return our call. We do not understand how we can still be locked out of this bank account after six weeks and no one can explain to us why. When contacting the corporate phone line they simply state that we must visit a branch to resolve this. But the branch cannot help us because they need to run everything by the "back office". We continue to get emails stating that our account is over drafted but we can do nothing about this because we do not have access.Business Response
Date: 05/23/2025
A letter dated May 23, 2025, was sent to ***** ********* addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transfer of solar account. This company is uncooperative. They take 60 days to transfer a ****** solar loan and and a typical escrow takes 30 days! They then denied the buyer after 45 days! The sellers have already moved and are paying a mortgage and rent. The buyer has over 700 FICO score and only borrowing 300K to purchase the home. This is completely unacceptable.Business Response
Date: 05/20/2025
The concerns were addressed during a phone call on May 13, 2025. The complaint has been closed with explanation.Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 30th, 2025, a gentleman opened a bank account with my name and contact information. After several attempts to call and have the issue resolved, nothing has changed. I continue to recieve account updates and information on the account in which I did not open. The bank fraud **** refused to help in the matter, and the local branch said they would take care of it. As of the day of this complaint, nothing has been resolved.Business Response
Date: 05/19/2025
A letter dated May 19, 2025, was sent to ***** ******** addressing their concern. Regions has closed this complaint with an explanationInitial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Regions financed a loan for a boat. I paid the loan off in February of 2024. I received my letter in March of 2024, letting me know that the loan had been paid in full. The letter stated that I would be receiving my title. As of this day May 5. 2025 , I have not receive the title. I went in regions office on 3 occasion and sat down with a staff member who took the report, and stated that I would receive my title in 2 months, this happen 3 times, I called region and spoke with 3 reps who took information on the phone and said I would get my title in 3 months, this happen 3 times, still no title. I talk to a supervisor on 4/23/25 who assured she would handle the situation and get my title. She saiid she would call me back. no call from her. I made a call today and talked to several people again who said they woul resolve this. The last person on the phone said he **** help but hung the phone up. I just want my title since I paid the loan in full and paid it off early. The myurity date is not until 2025. I just want my title.Business Response
Date: 05/16/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 05/30/2025
A letter dated May 30, 2025 was sent addressing the concern. Regions has closed this complaint with non monetary relief.Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/122025 the bank pulled out 2 automatic payments that I had accidentally set up when I was trying to make changes to the amount that is automatically withdrawn. One payment was $135, and the other was $132.72. When I called to ask them about the 2 payments on 5/2/2025, they informed me I needed to contact my bank to issue a refund, or I can request a refund from Enerbank after 10 days by filling out a form online. They informed me that I won't be able to pay more than the minimum amount due when I set up automatic payments going forward, which makes no sense to me. If I only pay the minimum due, the bill increases. Their website doesn't give a sign-in option when I try to make changes to my account online. It simply gives instructions for how to make payments to my loan when I use my cellular device.Business Response
Date: 05/15/2025
******* *******' concern was addressed during a phone call on May 6, 2025. Regions has closed this complaint with an explanation.Initial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 1st went to get change for a $100, lady says you have to have an account. Just to get change, but we do have an account there. At the ******************* branch in ***************** the women are always rude, short or don't listen which is exactly why I myself closed my account there. I Will pass this branch up EVERYTIME to go to the next one so I don't have to deal with these rude women.Business Response
Date: 05/13/2025
A letter dated May 13, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a member of Regions Bank for many years and I occasionally wish to make an inquiry via my PC as I do not handle any type of business over the telephone.However, there is no way to send a message to regions via the PC.Regions has several places where they state "use message me" but never states where to find this 'invisible' message me **********, April 29, 2025, a former Regions worker informed that there is no way to reach 'message me' on a PC, that it is all a runaround (lie) and it is only available on the telephone. Why is Regions deceiving their customers in this manner?Many questions on ****** about this subject but no one gets an answer from Regions.Why is there no contact link for messages from your PC?Why not inform your customers that 'message me' is only available from your phone?This is causing me to feel very distrustful of continuing to use Regions Bank.Business Response
Date: 05/08/2025
A letter dated May 8, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to inform you about a fraudulent account that has been opened in my name with Regions Bank. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: Regions Bank Opened Date: 4/6/2021 Account Number: ****************High Credit: $1,110.00 Account Date: 4/1/2021 Account Number: ****************High Credit: $1,042.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.Business Response
Date: 05/12/2025
Additional time is needed to submit a response to ****** Rileys concern. Regions response is forthcoming.Business Response
Date: 05/23/2025
A letter dated May 23, 2025, was sent to ****** ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
02/03/2023 Citizens wind insurance sent a notice of non-renewal due to the age of my roof..I addressed the notice.03/09/2023 Citizens sent a rescission of previous notice. Notice indicated my policy was eligible for renewal.04/23/2023 Citizens sent a premium invoice for renewal.Multiple invoices and reminders were sent to Regions.June 2023, I spoke with Regions representatives that indicated to me that my wind insurance policy had been ******* June 2024 I was informed of a change in my policy.After many hours/days of discussion with multiple representatives of Regions Bank, Citizens and **** I realized that in June 2023 Regions paid my ******************** to **** and not my ************** to Citizens. After further search I found that Regions had been informed in multiple notices of lapse of payment On 08/22/2024 Regions implemented a change of wind insurance due to Regions lack of payment on my wind insurance 06/2023 on 8/2024 . *********************************** policy MIPRCH0150 3-00 Certification number RFW *********** was forced on me at a cost of $10,642 which paid for the previous year 6/20/2023 through 6/20/2024 for services never rendered. As you are well aware this is almost 3 times the amount of what my wind and insurance cost which was taken from my escrow account.. ********************** was supposed to pay my wind insurance policy in June ********************************************* 2023 and never paid Citizens for my wind insurance from 6/13/2023 to 6/13/2024 resulting in cancellation.I had to start process of getting new inspections, documentation and renewal of a updated windinsurance,In October 10/10/2024 I was then charged $11,872 for a policyBusiness Response
Date: 05/08/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 05/09/2025
A letter dated May 9, 2025 has been sent addressing the concern.
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