Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,003 total complaints in the last 3 years.
- 319 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
they chose to send us ail statements on my account i did not ask for it them but they chose to send it us mail charge me 3$v each statement that i had not ask for and notif ceo too **** ****** because this action is illegal and also cfpb compl#******-20321008 and ftc compl#********* and state att generl be contacted too
Business Response
Date: 05/07/2025
A letter dated May 7, 2025, was sent to ****** ***** ** addressing their concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The date that I noticed my account being inaccurate was April 14, 2025. Over that previous weekend, which should have been the dates of April 11th & April 12th of 2025 I deposited a total of $8,400.00 at the atm in *******, ** early morning so Monday morning, which should have been April 13, 2025, everything had posted I transferred $8,000.00 to my Regions savings account that day my account had everything posted correctly with my balance being correct and. But when I checked my account that's when I noticed my checking account being negative $2,781.86. So immediately while I was at work, the first thing I did was a chat message through Regions mobile app. And I tried to do it as a dispute just to get the attention to my account that it needed, but messaging with the chat person, ****** and I was informed that since it was not a purchase it could not be processed as a dispute, which I understood. So I was at work and I started calling the 800 numbers to talk to anyone that I could trying to resolve my situation, but they all told me that I would have to go to a local Regions at my first availability because there was only so much that they could see and that a local branch would be able to sit with me and go by the dates and time from each transaction to get it resolved, so that's what I did. I visited the local branch in ******, ** where I actually started my account and spoke with a teller, where she read off to me the same thing that I had already told her that was going on with, so then I asked her if my account and she told me that that was the only thing she could do and that the manager wouldn't be back in until Friday so I did let her know that I had had to work and couldn't make it back and so I asked if I could leave my name and number for the manager to call me back Friday when he return and she took all my information down and here it is April 24th 2025 and I haven't had any call from the manager or anyone helping to resolve my situation.Business Response
Date: 05/30/2025
A letter dated May 30, 2025, was sent to ******* ******* addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 06/04/2025
Complaint: 23244849
I am rejecting this response because:
Sincerely,
******* *******Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
One of the Regions Bank put a fraud alert on me in October of 2024, for no reason. I need it removed. I know a manager in one their local banks did it on purpose, for no reason.Business Response
Date: 05/05/2025
A letter dated May 5, 2025, was sent to ******* **** addressing their concern. Regions has closed this complaint with an explanationCustomer Answer
Date: 05/07/2025
Complaint: 23240297
I am rejecting this response because: they didn't send me a letter or a response to my request. The issue is still there.
Sincerely,
******* ****Business Response
Date: 05/09/2025
Regions considers this matter closed.Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Between Feb 28, 2025 and Mar 31, 2025, your ENERBANK USA account balance increased by $309 from $47,139 to $47,****** looks like your balance went up. Your total debt typically factors into your credit score, so it's best to keep it low if you can.Business Response
Date: 05/02/2025
The concerns were addressed during a phone call on April 23, 2025.Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband (61yrs) went to the Regions Branch close to our home in *********** this past Friday 4/18/25 to deposit $400 in cash. The end result was the *** took his Debit Card and the cash but no deposit was made into our checking account. He stayed at *** machine while we had a 3 way conversation w/******** in **************** at ********************** *************). The result of this conversation was we would not have our money and would incur overdraft fee's until issue resolved Monday or Tuesday the following week (4/21-4/22/25) we received Claim #********. This leaving us with $20 for Easter weekend and immense stress! I Called Regions this morning Monday 4/21/25 first spoke to ****** who informed me it could take up to 10 days! I asked to speak to a Manager (******) who also informed of the 10 days! All we are left with is the Debit Card that did eventually spit back out of the machine during call with CS and a receipt stating "WE ENCOUNTERED A PROBLEM RETURNING YOUR ITEM(S). PLEASE CONTACT YOUR FINANCIAL INSTITUION!! This is absurd banking and I know for a fact this branch has had issues prior with the *** but usually they shut it down so it is not available to use. When speaking with Manager (******) this morning he couldn't even tell me the progress of my claim. I wanted to know the status. Is it being looked into? We are not wealthy people and struggle daily. I am disabled and get a check once a month that pays our monthly bills. How in the world do we prove a CASH DEPOSIT?? I am really not getting a good feeling about this and Regions has questionable overdraft practices in my opinion. I am not a dumb person I use to handle billing for Hospitals and you should be able to give your customer a status on a claim filed. We are honest people and I am downright scared Regions once again just earned themselves some extra money!!!Business Response
Date: 05/01/2025
A letter dated May 1, 2025, was sent to *** ***** addressing their concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:04/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is an update of BBB complaint#********BOC81 ID#******** After numerous attempts, Have not been able to contact ***** **********************, custmr satisfaction) regarding a $75 point reward that was in my deceased husband's name. I have sent them a copy of my husband's death certificate, marriage license. Your instructions said I have to reply within 10 business days, and there was no other way to do it on your website.Business Response
Date: 04/29/2025
**** Nelletts concern was addressed during a phone call on April 28, 2025. Regions has closed this complaint with an explanation.Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We opened a joint account with **********************. We always kept a balance and it was in good standing. One day, we received a check in the mail and could no longer log into our Regions. When contacting the branch, they said they had no information and couldnt provide us more information. We let it go, since we were so confused. Now, we are trying to get a home loan and our realtor suggested Regions, so we started to fill out an application and it got immediately denied. After speaking with the loan officer, she brought up this issue and said it was due to account closure. We havent received any notice or reason as to why this happened. She could not tell us and no one has been in contact.Business Response
Date: 04/29/2025
A letter dated April 29, 2025, was sent to **** ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They called me 3 days ago, said I had been hacked & they had to lock my accts. I have spent the majority of 2 business days trying to get this fixed. I need to pay my ********* cant. This stinking bank is too busy blaming each other to help me. They gave me a new debit card, we did a new password for online banking. They gave me new acct numbers on all three accts. I have done every single thing any of them have asked me to do. They put me on hold and hang up. One kept me on the phone 45 minutes and then said he couldnt help me. The branch manger told me I could log in today by 3, but that didnt happen. Then I got a text a little while ago, thanking me for being a new customer. I HAVE BEEN WITH THIS STINKING BANK FOR ALMOST FORTY NINE YEARS. They have wrecked my online ********** cant pay my bills. When I get late charges, I want this sorry excuse for a bank to pay them. Please help me.Business Response
Date: 04/29/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 05/05/2025
The concerns were addressed during a branch phone call on May 2, 2025.Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
According to 15 *** 192 c, you have violated my rights my in lawful communications. Please remove this collection off my credit report, thank you.Business Response
Date: 04/28/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 05/12/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 05/14/2025
A letter dated May 13, 2025 has been sent to the customer addressing the concern. The complaint has been closed with explanation.Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4-11-2025, 11:09 a.m., Contacted Regions Bank in **********, ** regarding the investigation / status of my being the victim of fraud, 4/09/2025 involving two criminals, whom Regions specifically identified when I filed a complaint: ****** ************** ****** who signed the checks. This duo altered checks in the amount of $3,950, including cut/pasting my name and check number which was clearly visible even on a zeroxed copy. I was informed by the local branch, I could not intervene nor speak with anyone at Regions regarding the matter and the Manager would/could not divulge any particulars because (1) I was not the only customer involved in fraud and there was no time line (2) No one customers / employees are allowed to speak to any member of investigations, via email or telephone? At this point, I'm convinced there is no investigation into this clear cut fraud case which was not even reported to the local police even when the criminals were identified. It appears it's all about protection of the criminals' rights, not to determine culpability. In the meantime, I'm forced to wait for some vague response from whomever is deemed in charge of Fraud investigations. Not to mention settling the loss and recovery of my money which was Regions fault by default because they failed to secure my account after I reported it on 4-09-2025 when I became aware of it. Regions "system" and lack of oversight of Fraud detection of mobile banking, (which in my case), the back of the altered checks did not include the special security features, ie., checking account number, the number of the check located to the left, the ****** ORIGINAL DOCUMENT (clearly seen), as well as the microprint lines on the front / back of a real check. At the bottom left of the check should it should state, "Do not cash if any of the discrepancies are noted." Regions Bank "system" and employee(s) failed to detect and freeze this criminal transaction because they released my money to thugs regardless!Customer Answer
Date: 04/11/2025
CynthiaBusiness Response
Date: 04/25/2025
A letter dated April 25, 2025, was sent to ******* **** addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 04/28/2025
Complaint: 23192788
I am rejecting this response because:
Did not receive any certified letter explaining, providing input, updates of investigation? This underhanded, appalling, atrocious employee behavior is indicative of big business sidestepping critical customer issues that they play a major factor in culpability. There is no concern regarding contingency protocols for identity theft victims. Regions Bank is supposed to maintain quality control & security of my account, not just recklessly release hard earned cash to any criminals and not have any means to circumvent this from happening. On 4-04-2025, Fri., the mgr. & some underling scrutinized a check ($300) Id written for cash, which was the last check I wrote at the (Church St. branch), which gave full access to my account and check writing habits , because who else would know about checks I have yet to use? (5) days, (4-09-2025) later, I get money stolen from my account. Not one so called investigator asked me anything to assist in a case thats critical to me and my financial security. Regions has been on all sorts of consumer blogs, media, etc., about their own recent bad actors. Its so obvious theres complicity and its downplayed because these are ethnic crimes in that community and not given full due diligence. I am familiar with the Patriot Act, FINCEN, and the directives of the Bank Security Act, but Regions failure to address a customers complaint about Identity Theft speaks volumes that this crime perpetuates Domestic Terroism in every form as Regions Corporation sits idily by because this incident happened to an ethnic customer.sp
cas
Sincerely,
C ****Business Response
Date: 05/02/2025
A letter dated April 30, 2025, was sent to ******* **** addressing their concern. Regions has closed this complaint with an explanation.
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