Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,003 total complaints in the last 3 years.
- 319 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reported possible fraud on my aunt's checking account. Regions told me that they could only investigate back 90 days with a possible compensation. I had the representative draft an investigation on her behalf only to get a response of the investigation was successful and that they wouldn't refund any of the money. I insisted that they reopen the investigation because the only person who was authorized to access the account was my mother who is deceased, and I had pictures of her in a vegetative state and confined to her bed during the time that some of the transactions were made. They reopened the case, but I was informed that anything past 90 days would have to be handled by *** along with another police report. My aunt was awarded almost ***** dollars from the 90-day case, but I was shortly contacted by *** after filing a second fraudulent police report. The investigator told me that he would subpoena the ATM footage and get back with me, only to hear from him today stating that he had a photo of the person using the ATM with the stolen card, but the image was so dark that we couldn't make out the thief. I called Regions asking to speak with something in corporate security and was denied the number as a customer. I asked to speak with a manager and was told that I would have to go back through the process all over again to cover the large withdrawals past 90 days. My complaint is that I was shown a picture that obviously wasn't my aunt using her card, but the bank refuses to capture more pictures showing me who the thief is that stole her money. I was told that if they can't identify the thief, there was nothing anyone could do about the theft. Whoever this person is also called the bank posing as my aunt that that her card was lost, and she needed a replacement. The card was sent out and shortly after the large amounts were removed between 07/21 through 05/22.
Business Response
Date: 09/13/2022
A letter dated 09/13/2022
was sent to ******* ******** addressing their concern. Regions has closed this
complaint with monetary relief.Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 8/22/2022 i deposited a life insurance check the insurance company sent me for $******* the check cleared in about 5 days soon as it cleared regions bank then froze my account saying they was investigating the check so i contacted the insurance company and they said not only was the check good it has cleared and the bank has already got the funds for it regions want unlock my account and now has caused me to default on my mortgage my car is going to be repossessed my bills are now passed due and all have late fee's now and to top it off i cant even buy food i contacted them again today and they told me they haven't gotton around to unfreezing my account yet in 2 days my disability check will also be direct deposited to same account and they will freeze it also they say but i contacted social security and they said the bank is not allowed to freeze government bennifits for me to contact them if they do my name is **** e. ****** my account no. **********Business Response
Date: 09/07/2022
A letter dated 09/07/2022
was sent to **** ****** addressing their concern. Regions has closed this
complaint with non-monetary relief.Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Friday August 26, 2022, I deposited a money order into my account and was told by the bank representative that the funds would be available at midnight. Upon checking my account the next day I see that a hold has been put onto my deposit until September 7, 2022.. this is a major inconvenience because this money was to be used to pay my bills including my water bill and car note. When I called the customer service line I was told nothing could be done to interfere with the hold. Since Monday August 29th, my car note payment came through to the account, my account went in the negative for 2days leaving me with no money for gas, food for myself and my children only to check my account again on Wednesday the 31st to see the car note payment got returned. I called customer service again only to be told there was nothing that can me done. This leaves me in a major bind, not to mention increasing my problems and stress level significantly than what they already were. This bank is actually holding funds from me for 11 days. And no one can help, no one seems to care because ultimately it’s not their problem. This is not banking!! Someone or anyone should be able to pick up the phone and verify these funds! Not place a hold for that length of time. I’m sad and regret making the decision to bank with this institution. I would have never deposited this money order if I knew my trust would be taken advantage of like this.
Now I have bigger problems, more late fees, a possible repossess of my car, no gas, no way to get my water bill paid all because of these rules that allow people to not take initiative to solve problems. I’m extremely angry, hurt and at a loss.Business Response
Date: 09/07/2022
A letter dated 09/07/2022
was sent to ******** ***** addressing their concern. Regions has closed this
complaint with non-monetary relief.Customer Answer
Date: 09/07/2022
Complaint: ********
I am rejecting this response because:No resolution to the matter in question has been made!
Sincerely,
******** *****Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into the Branch to withdraw funds. And the Teller ***** was rude from the moment I walked in. She very chatty wasn’t listening to anything I was telling her it was more of her talking then listening to the the customer. After I left that bank all the sudden my Debit card was locked but before I went the bank everything was working just fine. Here it is day 3 and I still can’t receive funds. I asked her (*****) and another teller why I couldn’t withdraw anything they never gave me the full detail. They were just being rude and didn’t won’t to serve me or help me. I asked for the bank Manager and she stated it no manager inside the branch. I called customer service and they explained to me that wasn’t anything wrong with my account. Nothing wasn’t on hold my check I deposited was already cleared and everything. So I’m so just lost cause they branch isn’t telling me anything .. ***** is was just looking at me and not helping. I looked on her the bank reviews and it’s nothing but bad talk. And here it is I’m going through it. I’m just a concerned customer. And they employees at this branch location is NO HELP. Instead they look at you like you crazy or not supposed to have that much money in your account. I was racially judged by the Employees especially ***** at this location. She is the wrong person to represent a bank.Business Response
Date: 09/09/2022
A letter dated 09/09/2022
was sent to ******** ****** addressing their concern. Regions has closed this complaint with an
explanation.Initial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called many times regarding a fraudulent account that was opened under my name. To this date I cannot get anyone on the phone regarding these accounts opened under my name. This is terrible. I have filed with the FTC, and I have done a consumer complaint with the CFPB, this company has not responded.Business Response
Date: 09/06/2022
A letter dated 09/06/2022
was sent to ****** ***** addressing their concern. Regions has closed this
complaint with an explanation.Customer Answer
Date: 09/12/2022
Complaint: ********
I am rejecting this response because:Regions Bank did not validate the loan, instead they sent me an application with information that is not mines and is someone else. Regions Bank provided statements to validate the account. Regions Bank also sent me documentation of a computer-generated signature. Please see files that are uploaded. I am asking that Regions Bank provide an original application with a wet ink signature according to FCRA section 609 that they have used to validate the account.
Sincerely,
****** *****Business Response
Date: 09/13/2022
Regions considers this matter closed.Initial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited a regions check from my work company into my regions account at the branch on **** ** ******** **. *** was the teller and she told me I could not cash and could only deposit my check and it would take 2 days to clear. Now I am hard working individual and this girl was obviously hung over from the night before. If this is the kind of business yall want to do I will gladly close my account. This transaction occurred about 9am Saturday morning on 8/27/22. Me and my fiancee had a dinner date planned and also to get groceries for our home. So please if this cannot be resolved and a nice gift card would be appreciated. Because we had to result to counting change to get what we needed. This is the worst customer service I have ever had from a bank. All the teller had to do was look at the check.Business Response
Date: 09/01/2022
A letter dated 08/31/2022
was sent to ****** ****** addressing their concern. Regions has closed this
complaint with an explanation.Initial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received on saturday August 20,2022 a letter from the bank stating they sent a check to me on 5/14/22 which was not cashed.. I called them on monday August 22,2022 and spoke with ********* who said he was a supervisor. He told me that they would reissue within one to two days. I emailed him a shipping label to overnight the check. I called and left a message and have sent a number of emails. He has not returned my call or responded to any of the emails. It's now two days later and the check has not gone out(*****). I expect better from a financial institution. I also requested my mortgage insurance be removed. I want a call from the executive office and my check sent overnight immediately. I also want the bank to remove my mortgage insurance.Business Response
Date: 09/02/2022
A letter dated 08/29/2022
was sent to ***** ******** addressing their concern. Regions has closed this
complaint with an explanation.Customer Answer
Date: 09/07/2022
Complaint: ********
I am rejecting this response because: Regions letter said it was investigating. The bank has not resolved this matter. I expect them to delete my mortgage insurance premium as promised. It's now over two weeks and have never received an email or return phone call from ********* **** as promised.
Sincerely,
***** HorowitzInitial Complaint
Date:08/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into Regions for a ******. We started the application and I was given terms which were acceptable. I was told there would be no closing costs. A couple of days later I received a document wanting me to E-Sign a contract with $**** in closing cost. I contacted the banker I was dealing with and told her I wasn't going through with the loan because I was told there was no closing cost. She immediately said she would get it resolved. I received another document wanting me to E-Sign a contract with a higher interest rate. I again contacted the banker. She said she would get it resolved. I later received another document with the correct terms but no way of E-Signing. The banker told me the next steps was to get appraisal of my home. This process drug out for 2 months. At which time they hit my credit a second time without permission. I never received anymore documents. They finally gave me a date to come in and sign the paperwork. When I arrived the interest rate was higher the the agreed upon amount. I refused to sign. I went back in a few weeks later seeking the same terms at which time they hit my credit a third time. They turned me down for the loan stating too many inquiries as one of the reasons. I have screenshots of the documents I was sent. I want the inquiries taken off my credit report.Business Response
Date: 09/22/2022
A letter dated 09/12/2022 was sent to ****** ***** addressing their concern. Regions has closed this complaint with non-monetary relief.Customer Answer
Date: 09/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:08/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After the problems I had with the opening of my Visa card June last year, I made the mistake of opening a checking account this year with regions despite my own bad experiences with their Arlington highlands branch, as well as becoming aware of negative online feedback about regions business practices. I'll stick 2 my complaint about the checking. The advertisements said that if I wanted the bonus, I'd have 2 deposit $*** of new money into my account in order 2 earn a $*** bonus in around 90 days. I left the branch that day with no verbal or written information about needing $*** dd's and/or having 2 maintain a $1*** balance 2 keep from being hit with monthly maintenance fees! This balance amount is unheard of just 2 avoid service fees! Instead of closing my new account, I did transfer some income 2 regions. During that time, the bonus amount was raised from $***-$*** with the same lies about all u have 2 do is deposit $*** of new money then u will get the bonus. I called July 14th and I was assured I'd get the $*** bonus. Says the account must b opened by August 31st. I don't care when I opened my checking. It's a very new account. They bombarded me with these offers, $*** then $***. If I'm ineligible 2 get the $***, y send the offers 2 me? I deserve the extra $*** due 2 their horrid branch and phone customer service! They're inept and or dishonest!Business Response
Date: 09/06/2022
Additional time is needed to submit a response to ***** ********’ concern. Regions’ response is forthcoming.Business Response
Date: 09/07/2022
A letter dated 09/07/2022
was sent to ***** ******** addressing their concern. Regions has closed this
complaint with an explanation.Customer Answer
Date: 09/24/2022
Complaint: ********
I am rejecting this response because: they sent me the offers. I was promised the money in July only not 2 get it in August. They lie, withhold info and use bait and switch tactics. Nobody likes them. I'll just close my account after switching my dd and draining my account of funds. I may report them 2 their governing agency.
Sincerely,
***** ********Business Response
Date: 09/28/2022
Regions considers this matter closed.Customer Answer
Date: 10/03/2022
Complaint: ********
I am rejecting this response because: they have done nothing. I accept that they will continue 2 do nothing. I want this complaint closed with a mark against regions since they have done nothing. Let them know, they will loose me as a customer, in part or entirely. They have a referral program that pays 4 new customers but won't pay $*** they offered and promised me 2 keep a new customer? Bye!
Sincerely,
***** ********Initial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June of 2021 my husband and I financed our windows upgrade using ******** for the financing. We signed a 0% deferred loan note understanding that the interest would be deferred for 12 months up through the same as cash date. Our balance was $***** and we paid down $***** by the month that the same as cash promotion would expire. As we were hoping to go on a vacation we called ******** to find out if we left the remaining balance of $***** how much of the deferred interest would be added onto principal so we could make the financial decision whether to just pay off the loan in full or make payments on the remaining balance. The customer service agent told us 3 times that the deferred interest that would be added onto principal would be calculated ONLY ON THE REMAINING PRINCIPAL BALANCE, NOT THE WHOLE BALANCE. I specifically asked the agent this 3 times and all 3 times the agent said it would only be calculated on the remaining principal balance. That was NOT the case and we were hit with the full annual interest charge of *****% of the TOTAL $*****. Our balance is about $***** now because the agent either lied to us to get us to make a costly mistake or the company cannot train their employees correctly. I called ******** to request support documentation for how the interest was calculated, such as an amortization schedule, and the agent I spoke to informed me that they would send me a statement showing lender responsibilities which would show how the interest was calculated. It does not show that and the company is refusing to give me an amortization schedule in order for me to verify that this is calculated correctly. The interest section of my consumer note & disclosure statement states that interest will be calculated only on the amount that has not been paid, but I have two different agents telling me two different things and a company refusing to show me how the interest was calculated, this cannot be right.Business Response
Date: 08/30/2022
A letter dated 08/29/2022
was sent to ***** ***** addressing their concern. Regions has closed this
complaint with an explanation.
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