Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,003 total complaints in the last 3 years.
- 319 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/15/2022, I checked the balance on my regions NOW card, and was told that my account was closed but I had an available balance of $1650. I had just 3 days prior deposited $2500 into this account from a check I received from Emergency Rent Assistance of AL, and at that time all was good with the account. I called my bank branch and was told that I would need to come in in-person, but they would fix it for me. However, they should have fixed this for me remotely over the phone, immediately. But I was told that I would need to come to the branch that day. When I got there was assured by customer financial assistant ****** ******* that I would for sure have the problem resolved that afternoon. I asked her if she could guarantee that I would be able to access my money that afternoon, and she said that she promised me that I would 100 %. She said that she would get this fixed, all she needed was a little patience and time- maybe 1 hour tops. I told her i did not have 1 hr, my ride was going to leave. She told me that she would arrange for an uber for me to get me home if that was necessary. I told her thank you and proceeded to sit and wait. She finally told me that the solution had been found and went to get my cash from the vault- I was withdrawing everything. After another hour she finally emerged from the back and said she had done all she could but I was not going to be able to access my money until the next day. I was floored. I told her I would definitely need the uber. She replies, "oh no, I can't pay for the uber. I said I would call them for you, not pay." I was left without a way to get home, and it was pouring rain, and I had no money because of their series of mistakes and errors. I believe that I am owed financial compensation for this terrible experience and an apology from ****** ******* and Regions bank.
Business Response
Date: 08/24/2022
A letter dated 08/24/2022
was sent to ******** ****** addressing their concern. Regions has closed this
complaint with an explanation.Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/11/2022, my debit card started getting declined. I visited Regions Bank on 8/12/2022 and advised them of the issue. I was told by ******* ****** that I would need to have my spouse there as there were some issues with bill pay and our account has been blocked. We came back on 8/15/2022 and he sent a ticket to their fraud department. I did advise that I do not have access to my monies and I am not able to pay my bills and needed resolution ASAP. I was not given a ticket, nor advised as to what attempts were made on my account. I began to check on status next day and there was no update. On 8/17/2022 I made several attempts to get a return call from the bank, to no avail. I contacted their fraud department and was advised that the branch manager has access to release my funds and if she needs clarification, she can contact Fraud dept with me on the line. I contacted branch manager, ****** ****** and she advised that she does not have such power and it would have to be done by the branch manager at the branch which I opened the account. ****** also refused to call Fraud dept as there was nothing else she could do for me. I contacted customer service several times that day, spoke with supervisors and was advised that the manager is the one that can release funds. I spoke with branch that opened the account and they advised that there manager is on vacation. I advised bank that my car insurance is getting cancelled and I cannot pay for basic living expenses because I have no access to money and they advised that there is nothing that can be done until they get response from Fraud dept. I again spoke with fraud dept and they referred me back to the branch.Business Response
Date: 08/26/2022
A letter dated 08/26/2022
was sent to ******* ********* addressing their concern. Regions has closed this
complaint with non-monetary relief.Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On august 15, 2022 circa 11:15 am I went to the atm located at this regions branch and again the ATM is not working. Several times, over 10 times, over the last year this ATM has been out of service or not accepting cash, which is a benefit promised in the contract with regions bank. Additionally, upon knowledge of said errored ATM I attempted to enter the other (only option available) drive-through line and sat and waited for about 5-10 minutes (with not a single customer in line, not in front of me or behind me) and still could not even get a response from the clerk upon pushing the button to notify said clerk that I need service (call button). I am complaining herein because this has been going on for over a year and has caused multiple injuries upon thyself. Example: today I was not properly dressed up in a presentable manner and on a time schedule, so with the promise by the bank promising me access to the ATM being breached I now attempted, in good faith, to enter a different line after being denied service at the ATM, and again no service. With no time allotted for building entry I was forced to leave. Now my bills will be late AGAIN because of the bank’s negligence. This has happened many times including but not limited to: after closing hours when I get off of work and need to deposit check/cash. This is completely rediculous and unfair to the customer as well as a breach of contract at least 10 times. I need remedy PLEASE! This bank is not showing any remourse or signs of change in their negligence.Business Response
Date: 08/19/2022
A letter dated 08/19/2022
was sent to **** ****** addressing their concern. Regions has closed this
complaint with an explanation.Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was solicited an incentive to use this company’s banking service with the promise of receiving monetary compensation. There were three conditions which were outlined in the incentive that I Attempted to meet. The first was using an individualized code to register online, then opening a lifegreen account and depositing $****. Finally enrolling in online banking. I went to a branch to have my incentives checked and initiated by a regions personnel and was left thinking that they had provided me with the requested service, however as I attempted to use my online account I was continually shut out from doing so and was not allowed to recreate my account. Finally I went to the branch to have them resolve the issue and a new account was created. After 90 days and beyond I never received the incentive of $***. I was told that I did not register on time for online banking. I do not know how this is possible considering I went to the bank requesting all such actions be done and did as I was requested. This seems to be some sort of scam in my opinion that I was offered an incentive and their system actively prevented me from having an online account until after my 30 days allowance time expired. would like to have my incentive given to me since I went above and beyond in meeting the requirements.Business Response
Date: 08/18/2022
A letter dated 08/18/2022 was
sent to Mr. ******* addressing his concern. Regions has closed this complaint with an
explanation.Customer Answer
Date: 08/24/2022
Complaint: ********
I am rejecting this response because: I made a sincere effort to address the online banking issue with a regions employee at the bank after being repeatedly rejected from their online processes when trying to access them myself. This entire situation was solicited to me from Regions bank, I did not seek them out to make any deals it was offered to me, and I initially went to their bank to have all requirements met and was told that they were when I set up the account. It seems to me as though this has been a scam to get and hold my funds with no return on investment. I complied with all requirements as I was able and **** dollars(***) more than required has been sitting in my account since opening.
Sincerely,
****** *******Initial Complaint
Date:08/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Regions took $662 out of my account for reimbursement of a credit I never received. There is a claim filed and I have been trying to get my money back for the past three days. I have a branch manager that told me that this was completely Regions fault because someone failed to do their job. Because this over drafted my account and because I could not stop my husband's direct deposit into this account, it took away his entire check.Business Response
Date: 08/26/2022
A letter dated 08/25/2022
was sent to *** **** addressing their concern. Regions has closed this
complaint with monetary relief.Initial Complaint
Date:08/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Google Review
8/4/22 11:40-12:20
Unfortunately I had to come to this branch to make a transaction, I would have thought by now that ****** the drive Through teller was going to be moved or terminated from this branch. This is the second time I have had an unpleasant encounter with her. I had another incident that occurred today I went inside the lobby to finish my transaction when she did not like to hear the truth of what i had to say about her attitude. She became loud and started yelling at me in front of employees, customers, and Managers. I immediately went to the Manager an made a complaint about her and her actions. Upon walking out this branch with my daughter ****** was outside waiting in her Black Altima she yelled at me threaten me and saying the following “YOU BETTER WATCH WHO YOU ARE MESSING WITH **** *****” she drove off in her car. I went inside the branch again and the Manager told me he was going to take this matter very seriously and involve branch security. I was thankful for his help and i also called customer service number and file another complaint. Im truly hoping something gets done because its UNACCEPTABLE. I truly believe she is unprofessional rude and has the nastiest attitude she should be terminated. If anything was to happen to my well being and my family Im holding her responsible with all means and the Regions Bank since she decided to say what she said to us.Business Response
Date: 08/17/2022
A letter dated 08/17/2022 was sent to ***** ********* addressing their concern. Regions has
closed this complaint with an explanation.Initial Complaint
Date:08/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
opened a debit card with Regions Bank
**** ** *****
*** ***** ****** ***** ******* *****, ** *****
after a few months they started charging me a $**** per month service fee. this was not mentioned to me when I signed up for the account and the first few months I was not charged a fee. I want refund of all $**** fees.Business Response
Date: 08/19/2022
A letter dated 08/19/2022
was sent to ******* ****** addressing their concern. Regions has closed this
complaint with monetary relief.Initial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They put a block on my account where I can not access any of my money. I went down to the branch to resolve it with my friend and they were extremely aggressive and rude. The branch manager Caroline called me a racial slur and Shoved the office door on my stomach and I am pregnant. The were discussing my account with my friend when I was not present they locked my friend in the lobby and I was waiting in the car for her. Extremely unprofessional and prejudice. They offered no resolution but kept trying to discuss my account with someone else(my friend). They shut down my checking account without my permission and they are still holding my funds.Business Response
Date: 08/24/2022
A letter dated 08/24/2022
was sent to Diana Ajayi addressing their concern. Regions has closed this
complaint with an explanation.Initial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a new account with regions and it was unable to receive or send ACH transfers. I talked to Customer support, maintenance, manager of local branch, and ACH department. No one had ever seen the issue or was able to resolve it so I opened a new account. Because of this issue, I received $** in charges from discover for failed payments.Business Response
Date: 08/19/2022
A letter dated 08/19/2022
was sent to ******* ****** addressing their concern. Regions has closed this
complaint with an explanation.Initial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a customer of Regions Bank. I purchased a pair of shoes and paid through ****** on the link the site had. Unbeknownst to my the link was a straight payment to the scammer and not for goods and services.
I reported this to regions as I never received the item or a receipt of my payment.
Regions is refusing to give me my money back, even though the representative I spoke with acknowledged that this was a scam. The representative said that is a normal occurrence. The representative with Regions was the one who alerted me the payment was a straight payment to the scammer and not for goods and services.Business Response
Date: 08/18/2022
A letter dated 08/18/2022
was sent to ****** ****** addressing their concern. Regions has closed this
complaint with an explanation.
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