Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,005 total complaints in the last 3 years.
- 318 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have made several attempts to close my credit card account ending in **** since January of 2022, It is still not closed. Would try to call the support line and the customer rep would either hang up on me or would be referred to another department that would hang up on me. Went by one of the branches and was told I would need a zero balance before closing the account. Zeroed out the balance at the branch right then by paying off the balance with cash. Made payment July 26th to zero out the balance and the account is still open.
Business Response
Date: 08/29/2022
Additional time is needed to submit a response to **** ****** concern. Regions’ response is forthcoming.Business Response
Date: 09/07/2022
A letter dated 09/02/2022 was sent to **** ****** addressing their concern. Regions has closed this complaint with non-monetary relief.Initial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 2nd, 2022, Regions Bank received a letter from me disputing the accuracy of their outrageous claims that I committed checking fraud. It has been 30 days since I that letter was delivered, and I still have not received a written response from them. They have failed to respond in a timely manner to my request, to verify the accuracy of their fraudulent claims, deposited by registered mail with the U.S. Postal Service on that date. Federal law requires Credit Bureaus and Financial Institutions to respond within thirty (30) days, yet they refuse to. Failure to comply with these federal regulations by consumer reporting agencies is investigated by the Federal Trade Commission (FTC) (see ** *** *** ** ****) Since they didn't ever notify me that I was flagged for checking account fraud (The only way I found out was when I applied for a new banking account), they refuse give give valid reasoning behind the "accuracy" of their claims, and they didn't respond within 30 days, the following information therefore needs to be deleted from my consumer report as soon as possible:
Early Warning Services Report
Account Number: **********
Contribution Reason: Checking Account Fraud Incident Date: 12/13/2021
A month later after filing a complaint with the CFPB, they refuse to respond to it and remove the negative item off of my report. Prior to this, over 2 months ago, I sent them a letter to through certified mail requesting that they provide adequate documentation verifying that I committed checking account fraud. They disregarded it and never responded back to me. Outside of the CFPB, I have reported them to the Federal Reserve, the FCC, and the OCC. Additionally, they never informed me that they flagged me in the first place. The only way I found out was when I tried to open a new checking account. They have been committing fraud with me since 2021.Business Response
Date: 08/23/2022
A letter dated 08/23/2022
was sent to ****** ***** addressing their concern. Regions has closed this
complaint with an explanation.Customer Answer
Date: 08/23/2022
Complaint: ********
I am rejecting this response because:
They never sent me a letter to begin with, within the required 30 days as required by the FCRA, and they still haven’t sent a letter after all this time! They then have the audacity to close this case and still give no explanation! They have to remove this negative item from my report! They are breaking the law! I will sue them!
****** *****Business Response
Date: 08/24/2022
Regions considers this matter closed.Customer Answer
Date: 10/01/2022
Complaint: ********
I am rejecting this response because:not a valid response. They are breaking the law and prematurely closing my case
Sincerely,
****** *****Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
YOUR COMPLAINT
On July 11, 2022 I deposited a check in the amount of $****. The next day, I received notification that those funds would be held through July 19. On July 15, I noticed that I could no longer log into my online account. When I called in, I was told nothing. The fraud department investigator informed me that I would need to go to a branch. When I went into a branch in Florida (I was on vacation) I was told that my account was frozen and that was all the information that they could or would give me. As I said, I am on vacation and this has destroyed any enjoyment from that. All of my bills are bouncing and I am at wits in. I have had this account for over 2 years. I have transferred thousands of dollars in/out of this account with zero issues. I can not believe that they would treat me this way.Business Response
Date: 08/23/2022
A letter dated 08/23/2022
was sent to ***** **** addressing their concern. Regions has closed this
complaint with an explanation.Initial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a cashiers check from the sale of a property. My wife deposited into account there is 10 day hold on it. A cashiers check. I have never heard of this in my life. The bank can verify and get these funds very quickly, its guaranteed funds. I have asked several people who deal in large sums of money. this cashiers check was cut by another bank in town no less. I am so sick of this institution, the ripped me off on my money market account for months. Claim to have tiers for interest by amount you deposit and its all a lie, its all the same, savings ,money market. Doesn't matter how well anything is doing it never changes. Best believe if it fell the Interest rate would, they would make that adjustment. I want my money I gave them that was guaranteed funds in my account. I gave them guaranteed funds now they are holding my money and wont give it to me which to me is some sort of extortion or racket for THEM to hold money and accrue interest not me. I have called Bancorp South, Renesant and even the not so reputable Woodforest bank and they would not have held the funds. If they would they said it would not have been for 10 days. I had to prove to them they owed me money on my money market account by doing math for them and complaining to comptroller of currency. I'm so sick of them messing with my livelihood and doing unfair things to boost their profit margin so they hold your money and make money and share none with you.Business Response
Date: 08/24/2022
A letter dated 08/24/2022
was sent to Jason Dixon addressing their concern. Regions has closed this
complaint with an explanation.Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/1/22, I was charged a "monthly fee" of $5 which drew my account negative. I opened this account in March and I have never had this charge on my account. I contacted customer service to inquire and I was told they can't help me. I then asked to have the fee reversed and to close my account. I was again told they can't reverse the fee and that they can't close the account because of a negative balance. Since opening this account I have had nothing but issues and bad customer service experiences including a manager telling me " well thats not my problem, I don't know what you want me to do". There has been multiple occurrences of Regions authorizing amounts higher than the charge for purchases which resulted in purchases being declined, even though the funding was available. This bank is a fraud and has the absolute worst customer service I've ever experienced.Business Response
Date: 08/18/2022
A letter dated 08/18/2022
was sent to Mr. ******** addressing his concern. Regions has closed this complaint with an
explanation.Customer Answer
Date: 08/27/2022
Complaint: ********
I am rejecting this response because: It’s been almost 10 days and I still haven’t received a letter.At this point I refuse to do business with them because their customer service is absolutely horrendous. Just refund the $5 and close my account. I shouldn’t have to ask twice. I’ve had nothing but issues since the day I opened my account.
Sincerely,
******* ********Business Response
Date: 08/30/2022
Regions considers this matter closed.Customer Answer
Date: 09/23/2022
Complaint: ********
I am rejecting this response because:I have not received any communications from them and it’s been a month and a half since they allegedly sent it
Sincerely,
******* ********Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a checking account with regions. And I had a doctor's appointment in ********** this morning being the 29th of July and when I got done I stopped by the bank regions and took ****** worth of quarters all rolled and ****** dollars of half dollars and ***** I nickles and **** in pennies and ask for cask in exchange. Or deposit. What ever was ok with me . The manager came over and opened one roll of quarters. And claimed it was short 1 quarter. And told me she could not take any of my change because I was short a quarter in the first roll. So I took them to the regions in **** **** they took every one I had. And there was no problem. My complaint is I was mistreated and made to fell like I was trying to cheat .Business Response
Date: 08/18/2022
A letter dated 08/18/2022
was sent to Mr. ***** addressing his concern. Regions has closed this complaint with an
explanation.Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After reviewing my statement I noticed 3 a.t.m withdrawals that were made in ******* TN.for $200 each. I disputed the transactions. Then received a letter saying they have completed they're (investigation) and based on this (investigation) they are not going to credit my account because transaction verified card credentials,no report of lost or stolen card. Although one of the questions on the dispute asked if the card was lost or stolen. I answered no I still have possession of the card. So I called the bank they told me to come in. So they reopened the dispute I told the lady the card was not lost/stolen. Showed her the card and then received another letter saying same thing. Called the bank and the ******* Ar branch manager said for me to "go to your local police station,report the card lost/stolen and file a police report." I again told her the card is still in my possession. She said "I think they just want to see a report,so go ahead and report it lost or stolen at your local police station." So I went to my local (************** MO.) police station and they said it would have to be reported where the transactions took place. So via telephone ******* TN police station took my report and noted the card was not lost/stolen but the bank told me to report it that way. When I gave the bank the police report they said "now we can use this to investigate the withdrawals." But iv got two letters saying an investigation has been completed now your saying you can begin to investigate?Business Response
Date: 08/09/2022
A letter dated 8.8.22 was sent to Mr. ******* addressing his concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:07/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a text message around 4:31 am from regions bank saying that my debt/ credit card is suspended and unavailable which they spell unavailable wrong! I think it's a scam and I'd report it to the FTC the Same situation! It was from Alabama and left a website -**************************** *****.The number was also **************.I had regions bank long time ago but I don't have Regions bank account anymore and been paid off long time ago! Then saying to resolve the issue on debt/credit card! I don't deal with Regions bank at all! But again,I believe it's a scam and I didn't fall for it because I don't have an account anymore from Regions bank.Business Response
Date: 08/02/2022
A letter dated 8.2.22 was sent to Ms. *** addressing her concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently, I disputed a transaction therefore I filed a claim. Prior to filing the claim, I called 1-800-Regions and spoke with Customer Service Representative and explained to them situation and asked if I could file a claim on an amount that dated back to November 2020? I was told yes. I was explaining that basically there was an amount for $201.38 that was the start of hotel reservation, paid per week. The first amount which was $201.38 included a $10 key deposit which was to be returned upon checking-out. I filed a claim for $10 of the $201.38 because I didn't get my key deposit back when I checked-out. I checked-out of that reservation on June 12, 2022. All of the notes regarding claim should be on file with Regions to reference. I am filing this complaint because I have been told my claim has been closed therefore not refunded because of time lapse. I was misinformed by Regions Representatives because that was not what I was told prior to filing the claim. Also, I recently as stated checked-out of that reservation on June 12th therefore that was the day the hotel employee didn't give me my key deposit back even though they said they would.Business Response
Date: 08/03/2022
A letter dated 8.3.22 was sent to Ms. ******** addressing her concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase to secure a rental car on my visa. After deciding to go down a different avenue. I canceled that transaction. And was expecting refund.
On July 21st I saw the money reappear back into my account. But my balance was not reflected. I could see the name of the place issuing a refund with the dollar amount.
I contacted regions on July 21st to review my account. After me and the representative spoke, I was told that a credit would post to my account July 22nd. And then my balance would change.
I then contacted a different rental company reserve a car to be picked up.
However when I checked my account on July 22nd the credit was not there anymore.
I then call regions about the credit that was in my account the day before and had disappeared. The Manger told me that it was sent back to the refunding merchant for approval. I called the refunding merchant and they said the refund was approved a day before. I to the manager on July 21st the lady I spoke with at regions told me my money would be back in my account July 22nd.
I reserved a rental car so I expected thar money.
And because the employees lie I have to pay for it. I want my refund releasedBusiness Response
Date: 07/26/2022
A letter dated 07/26/22 was sent to ****** ******* addressing the concern. Regions has closed this complaint with an explanation.
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