Complaints
This profile includes complaints for Shipt's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 361 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my subscription last year but was charged again today. My membership was for shipt through target. You dont get a confirmation email when you cancel but you get an email when you get charged again for annual renewal. It is hard to figure out how to cancel but I cancelled last year.
Business Response
Date: 02/11/2024
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
We would like to express our sincerest apologies to this customer for the poor experience and frustration this caused. We canceled their membership, as requested, on 2/11/24 and contacted Target to have their $99 membership fee refunded on the same day. They should see that reflected on their bank statement within the next 5-7 business days.
We completely respect the member's decision to cancel their membership and sincerely apologize again for the frustration this situation caused. However, we would like to do something more to try to make this up to them. We would like to extend 6 months of free membership as well as a $30 credit towards their next Shipt order. Should the member like to take advantage of this offer, they can reach out to ***** at ************************************* We're happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered goods for the first time and they didnt arrive. I am trying to get a refund or my products and getting no response.Business Response
Date: 01/30/2024
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed.
Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ************************************ They are happy to help.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 01/30/2024
Complaint: 21215691
I am rejecting this response because: I have been trying to get a hold of them for over three days and not a single response.refund my money.
Sincerely,
*****************************Business Response
Date: 02/01/2024
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We have issued a refund today for the $260.39 charge associated with order #********* to satisfy this BBB complaint. The member should see that reflected on their bank statement within the next 5-7 business days, and the associated refund receipts will be sent to their email provided.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Initial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for two items from Target through Shipt on Jan 1, ****. On Jan 2, I went to Target to return the items; however was informed by Target that due to a lack of QR code, they wouldn't be able to issue the refund & to contact Shipt customer service. While still at Target, I called Shipt & was told that all items purchased through Shipt were final sale. After going back & forth, ******* refunded the order & informed me it would take a couple of days for the money to appear in my back account & to keep or donate the items. Over the next 2.5 weeks, I placed multiple calls to Shipt's to check on the status of my refund. I was repeatedly told that it would take a few more days since the refund request was placed on Jan 5, which is FALSE as I have phone records to prove my initial call was made on Jan 2. Finally, I contacted Shipt on Jan 23 & spoke to a woman with a foreign accent, claiming her name was ***** *****. After informing her of my issue, there was a click on the line & an American woman came on the line to take over. She claimed she was ***** ***** when I asked her what happened to ******* I was just speaking to. ***** ***** 2.0 and I went back & forth for 15 mins. She informed me that no refund request was placed, ever. She repeatedly told me that I need to email Shipt payment & request it as there is nothing on their records. I requested MULTIPLE times to speak to a supervisor as I was not going through more hoops to secure a refund that was already issued on Jan 2 by another rep & confirmed to be on their records previously as multiple other reps referred to their notes when I made those calls. She kept refusing stating they were not available. After some time on the ********** repeated requests, she finally transferred me to a supervisor named ****** who issued the ************* the receipt to my email. Hopefully, I will see the money back in my account. Deplorable, shady customer service. Customers beware!! I will NEVER do business with Shipt.Business Response
Date: 01/25/2024
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. Our support team has issued a refund for the $300.21 charge associated with order #********* to satisfy this BBB complaint. The member should see that reflected on their bank statement within the next 5-7 business days, and the associated refund receipts will be sent to their email provided.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Initial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered today didnt receive my order contacted was sent back n forth with no resolution this is my order #********* asking for refundBusiness Response
Date: 01/22/2024
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We have issued a refund today for the $195.91 charge associated with order #********* satisfy this BBB complaint. The member should see that reflected on their bank statement within the next 5-7 business days, and the associated refund receipts will be sent to their email provided.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a loyal customer to ********************** and used their service regularly for delivery services due to health issues. I pay a yearly subscription fee for their services. They removed my card and will no longer accept it without having had any issues, yet still charged a subscription fee. I have requested a pro rated refund for my subscription due to their cancellation of my card and no longer allowing my orders and delivery. They have refused any type of refund even after admitting to canceling my card and services as well as acknowledging that they have always received payment.Business Response
Date: 01/14/2024
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We canceled their membership, as requested, on 1/14/24 and issued the $99 refund to their credit card on the same day. The member should see that reflected on their bank statement within the next 5-7 business days. We also sent a refund confirmation email to the member.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****************** of 2008 - (Sec. 4) Amends the Americans with Disabilities Act of **** ***** to redefine the term "disability," including by defining "major life activities" and "being regarded as having such an impairment." What is the status of my account? I had been using it nicely before November 2021 when I accidentally did nothing and to then receive a note from Target they are not going to let but walk to the stores and to use my organ ore instead of utilizing my delivery service I will confess they took advantage of me (and including my husband) president and I told them I it explaining that year was not yet over 12 months since ********************* now my ex put an annual Shipt charge for membership on his card, the they insisted that they take another $99 from my debit three months later in 2021 and then six months later in 2021 said in Citibank statement as annual Shipt membership charge and when they had in fact ectuslly started to haras me for being taken for is it because they got $300 for me that year as a joke and they could laugh at me and I want to tell you right now its fraud to take advantage of disability people and they didnt do that. I believe theyre doing it all over the country. I want you to investigate that please I am federal, emergency management and professional development. I work with emergency management department of defense and for whatever reason I dont know other than *******. If you dont take it serious. They also wont let me current service on delivery by Target to date and its now January ****: I wanted you I want you to start to care about this because all my family for disabilities in fact my mod having her 2nd knee replacement surgery just this Wednesday and soon I bet we cant walk together in - just a note remembering they took maybe more than $300 without my usual consent and offered additional $69 membership of which I did not but into but suspected they did take more overwhelming from my bank accountBusiness Response
Date: 01/14/2024
This members account was terminated in accordance with our Terms of Service, which can be found here: ********************************************************. Per that agreement: We may terminate your use of the Site and the services offered on the Site at any time, for any reason, and Shipt may prohibit your use of the Site and services offered on the Site at any time in our sole discretion.
The terms of these Terms shall remain in effect at all times after the termination of your use of the Site and the services offered on the Site.It is Shipt's firm belief that we, as a company, have responded appropriately.
We stand by our decision and are unable to reinstate this account, or provide any associated refund. Please note there is additional documentation regarding this claim that we can provide to the BBB directly if needed.
Customer Answer
Date: 01/16/2024
Complaint: 21117316
I am rejecting this response because: you know theres a loss in ******* thats a no discrimination against women people with disabilities of any kind covered by the 88th at 5:08 and you know something else theres the laws in America that so dont criminate those children if I were any younger, he wouldve been doing this to myself as a child and literally just literally said Im not doing service for that and you know what maybe they think theyre doing something holy you know because some people that randomly pick people to walk inside of your deliveries either give you some extra exercise a little do they know some people about disorders liver people that they still good after delivered to as I think its rude and you can keep your business because you know its not that popular anyway so go to *****
Sincerely,
***** ****Initial Complaint
Date:01/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not receive my order contacted them right away was sent back and forth from chat to email to being told i had to provide proof of identity i didnt get asked this before ordering now why is that important for me not receiving my order all i want is my refundBusiness Response
Date: 01/10/2024
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We have issued a refund today for the $136.46 charge associated with order #********* to satisfy this BBB complaint. The member should see that reflected on their bank statement within the next 5-7 business days, and the associated refund receipts will be sent to their email provided.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an item from Best Buy. Shipt is the company that started delivery service for Best Buy. My item was picked up by Shipt on Sunday morning and was supposed to be delivered to me Sunday afternoon. On Tuesday I received a message from Best Buy that Shipt cancelled my order even though it was picked up by them for delivery. Shipt cancelled the order Tuesday morning. I have lost the deal with Best Buy and they told me to call Shipt. Shipt rep said the delivery person canceled it and I have to deal with Best Buy about it. Now Im waiting for Best Buy for resolution. Shipt stole my item in my opinion.Business Response
Date: 01/10/2024
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we want to make the delivery process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
While we do not have access to charges made through Best Buy, we do recommend the customer reach back out to Best Buy to ensure they are refunded. Best Buy can be reached at ************** should the customer need to contact them directly to request this order be refunded.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Initial Complaint
Date:12/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a steam cleaner to be delivered same day on December 26. Shipt keeps on rescheduling my delivery and NO ONE will help me! I got the run around of they are having a hard time finding a delivery person and keep pushing delivery off.... I will have to call in again if it doesn't show for the third day in a row of waiting so they can cancel said order. So frustrating the PAYING customer has to chase delivery!Business Response
Date: 12/28/2023
As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we want to make the delivery process as seamless and easy as possible. We sincerely apologize for the frustration this situation caused. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately.
After reviewing the customer's order, it appears to have been scheduled for delivery for 6-7 PM ET, 12/28/2023, and is currently claimed by one of our delivery drivers. The customer's delivery window can be subject to change depending on driver availability in their area.
At Shipt, we want to make the ordering process as seamless and easy as possible. However, at times the unexpected need arises where we have to reschedule a customer's order. We sincerely apologize for the frustration this situation caused. The customer can find more information about order windows and availability outlined on our website here: ************************************************.
Our Experience Team can always be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
Customer Answer
Date: 12/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:12/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not receive my order #********* contacted chat told them i was waiting for my order I initially order was supposed to be delivered 12/23 and on 12/24 the times kept changing finally someone said they would make it priority and i didnt receive anything contacted again told me to contact payments i called they said same thing had me going back n forth instead of somebody helping me thru chat all i want is my refundBusiness Response
Date: 12/28/2023
As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We have issued a refund today for the $152.13 charge associated with order #********* satisfy this BBB complaint. The member should see that reflected on their bank statement within the next 5-7 business days, and the associated refund receipts will be sent to their email provided.
Our Experience Team can be reached directly at ************, via email at *********************************** and via live chat on our homepage at Shipt.com. This information can be found on our website at ***********************************************.
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