Complaints

This profile includes complaints for Shipt's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipt

  420 20th St N STE 100 Birmingham, AL 35203-5213

  
• 

  Shipt

  17 20th St N Ste 100 Birmingham, AL 35203-4026

  
• 

  Shipt

  201 3rd St, 8th Floor San Francisco, CA 94103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********* 11/26/22 as always Shipt put immediate hold of funds. Their shopper took order and did nothing with it for an hour. Then when about 10 minutes till my order is due to be delivered the shopper took their name off my order so it was open again by then store closing and too late for another shopper and I would have had to reschedule my order for the next day when I'm not at home. My complaint is that Shipt doesn't return funds timely they said it could be 2 days. They immediately take money but don't return it timely especially due to their error

  

  Business Response

  Date: 12/02/2022

  This members account was terminated in accordance with our Terms of Service, which can be found here: https://www.shipt.com/terms-of-service/. Per that agreement: We may terminate your use of the Site and the services offered on the Site at any time, for any reason and Shipt may prohibit your use of the Site and services offered on the Site at any time in our sole discretion. The terms of these Terms shall remain in effect at all times after the termination of your use of the Site and the services offered on the Site.
  
  It is Shipt's firm belief that we as a company have responded appropriately. In this case, the payment for the order was cancelled and reversed back to their account. However, we stand by our decision and are unable to reinstate this account or refund additional funds.
  
  Please note there is additional documentation regarding this claim that we can provide to the BBB directly if needed.

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new television through Target and selected same day delivery offered through Shipt. The driver stated that it was nice to meet us and delivered the *** However, the driver lied and didn't speak to me or my wife and the support technician would not admit fault or apologize

  

  Business Response

  Date: 12/02/2022

  As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
  
  We would like to express our sincerest apologies to this customer for the poor experience and frustration this caused.  Unfortunately, we do not have access to charges made through Target.com, but we have contacted Target to have the order and charge for the television investigated and refunded as necessary. Target can be reached at ************** should the customer need to contact them directly.
  
  Our Experience Team can always be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at https://www.shipt.com/contact/.

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18465592
  
  I am rejecting this response because the organization did nothing in the moment to apologize for what happened and went as far as accusing my wife of lying to them. Not only that, there seems to be no procedure in place to discipline drivers for conduct like this or to make sure high value items like this are delivered to the correct people. The unit numbers in my neighborhood are clearly displayed so to me, it is completely unacceptable for a package to be delivered to the incorrect address. This was also in broad daylight so it's either incompetence on the part of the driver or the driver aided in the theft of my television. Given the other low reviews and reports of driver misconduct, I am completely surprised there isn't a pending lawsuit against your company. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/09/2022

  As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
  
  We would like to express our sincerest apologies again to this customer for the poor experience and frustration this caused. Please be assured that we are reviewing this order internally to ensure this is addressed appropriately. The member's rating of a 1 also permanently unpairs them from this shopper so they will never be offered the member's orders in the future, should they continue to place orders for same day delivery. This also ensures the shopper receives any necessary corrective action internally.
  
  Our Experience Team can always be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at https://www.shipt.com/contact/.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 11/21/2022. I purchased an HIV test from Target and it said I can receive the same day shipping to my address if I pay $9.99 delivery fee or if I do a shipt membership. I pressed the $9.99 fee, then I go look at my bank account and they took out $67.78 as well as $106.18. My total was supposed to be $54.14 so they charged me for the membership that I never signed up for or pressed and they still charged me for a $9.99 delivery fee. Then they also took an extra $10 out from the total of the test. They took altogether $116 out of my account. This is ridiculous and I need a refund immediately.

  

  Business Response

  Date: 12/02/2022

  As a company, Shipt always seeks to provide an exemplary customer experience. We consider anything less to be unacceptable, and we definitely want to make this right as quickly as possible.
  
  We would like to express our sincerest apologies to this customer for the poor experience and frustration this caused.  Upon reviewing the order listed above, we can confirm that the final total of the order is reflects as $54.14 on our side. Unfortunately, we do not have access to charges made through Target.com, but we have contacted Target to have the charge of $116.00 investigated and refunded, if needed. Target can be reached at ************** should the customer need to contact them directly.
  
  Our Experience Team can always be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at https://www.shipt.com/contact/.

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 8 I purchase from the target app and Shipt was the shipper, I may just purchased two hours prior. Im going home from work arriving at my home. My order was mad at my door after calling several times to target and Shipt I was advised that I was gonna get a refund then they told me I had to reach out to target so we can process the refund after reaching out, I was advised that they cannot give me a refund that I need to get in contact with target which target told me theyre investigating and ship had to get in contact with her to this day. I have not received my order or my refund.

  

  Business Response

  Date: 11/18/2022

  This members account was terminated in accordance with our Terms of Service, which can be found here: https://www.shipt.com/terms-of-service/. Per that agreement: We may terminate your use of the Site and the services offered on the Site at any time, for any reason and Shipt may prohibit your use of the Site and services offered on the Site at any time in our sole discretion. The terms of these Terms shall remain in effect at all times after the termination of your use of the Site and the services offered on the Site.
  
  It is Shipt's firm belief that we as a company have responded appropriately. We stand by our decision and are unable to refund or reinstate this account.
  
  Please note there is additional documentation regarding this claim that we can provide to the BBB directly if needed.

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipt cancelled my membership for no reason and they will not tell me why. I have emailed them and never received and answer and when I call they tell me that they will no longer deliver to.my address and they they tell me that they are disconnecting the call. Fine way to treat a loyal customer. I would like to.know WHY my.membership was cancelled.

  

  Business Response

  Date: 11/18/2022

  This members account was terminated in accordance with our Terms of Service, which can be found here: https://www.shipt.com/terms-of-service/. Per that agreement: We may terminate your use of the Site and the services offered on the Site at any time, for any reason and Shipt may prohibit your use of the Site and services offered on the Site at any time in our sole discretion. The terms of these Terms shall remain in effect at all times after the termination of your use of the Site and the services offered on the Site.
  
  It is Shipt's firm belief that we as a company have responded appropriately. We stand by our decision and are unable to reinstate this account.
  
  Please note there is additional documentation regarding this claim that we can provide to the BBB directly if needed.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there I placed an order for Apple Airpods Pro from Target using Shipt on 11/07. My Order Number: #*********.The app says that the order is delivered but I haven't received my order.I checked with my neighbors, and my front door camera as well but I don't see any sign of delivery.I reached out to support via live chat and they asked me to send an email. I sent the email but I got a response to call ************. I called at the number but they said to email to that same email. It seems to be a never-ending loop. I am tired of keep emailing and calling them. I would like to get my money back now.Thanks

  

  Business Response

  Date: 11/18/2022

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
  
  We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed. 
  
  Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ***********************************. They are happy to help.
  
  Our Experience Team can always be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at https://www.shipt.com/contact/.

• Initial Complaint

  Date:11/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********* This is the second time I've had issues with an order. I've sent multiple emails to *********************************** with no response. I've all spoken to several agents who just forward me to the email with no real support. My entire order was ruined!!!!! The only thing I received was the **E-B Fancy Whole Cashews - Raw. Everything else was either spoiled or Missing. I'm not sure if this is a service or store issue but its getting annoying. I expected to get this resolved the same day but no. My kids didn't have any food in the house to eat due to this

  

  Business Response

  Date: 11/18/2022

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to help in any way we can.
  
  We would like to sincerely apologize to this member for any inconvenience or frustration this has caused. In reviewing our records, we see that the member has been in communication with our Payments team regarding the request for a refund. Due to the nature of the request, the member will need to continue to speak with this department to have a refund processed. 
  
  Alternatively, the customer can also file a dispute with their bank if they prefer. If the bank has any questions regarding a charge or how to initiate a dispute, they can reach out to our Payments Team at ***********************************. They are happy to help.
  
  Our Experience Team can always be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at https://www.shipt.com/contact/.

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged **** and then **** on November 4th for November 3rd order. I only ordered the $93 order the **** I have no idea where that's from but I want my money back now I'm canceling and I'm gonna campaign all over the Internet how bad your company is.My account is in ******* ** my name is ****** are ********

  

  Business Response

  Date: 11/10/2022

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
  
  We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. Upon reviewing the members order, we see that the shopper accidentally scanned the incorrect ********* product, causing the incorrect total. We have issued a $64.56 refund to the members card on file to address the charge. The member should see that reflected on their bank statement within the next 5-7 business days.
  
  We sincerely apologize again for the frustration this situation caused and we would like to do something more to try to make this up to the member. Therefore, we have added a $30 credit to their account and have unpaired them from the shopper on this order. 
  
  Our Experience Team can be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at https://www.shipt.com/contact/.

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********* I placed this order on October the 14th. I was supposed to be receiving a full refund but only received a partial. Why are some of the representatives over there incompetent?

  

  Business Response

  Date: 11/04/2022

  As a company, Shipt always seeks to provide an exemplary member experience. We consider anything less to be unacceptable, and we definitely want to make this right.
  
  We would like to express our sincerest apologies to this member for the poor experience and frustration this caused. We have refunded their order in full, as requested, on 11/4/22. The member should see that reflected on their bank statement within the next 5-7 business days. We have also sent an emailed receipt to the member for their records.

  Our Experience Team can be reached directly at ************, via email at **********************************, and via live chat on our homepage at Shipt.com. This information can be found on our website at https://www.shipt.com/contact/.

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted them several times and nobody has gotten back to me to resolve my issue they told me to contact *********************************** and nobody has responded to my email

  

  Business Response

  Date: 11/10/2022

  This members account was terminated in accordance with our Terms of Service, which can be found here: https://www.shipt.com/terms-of-service/. Per that agreement: We may terminate your use of the Site and the services offered on the Site at any time, for any reason and Shipt may prohibit your use of the Site and services offered on the Site at any time in our sole discretion. The terms of these Terms shall remain in effect at all times after the termination of your use of the Site and the services offered on the Site.
  
  It is Shipt's firm belief that we as a company have responded appropriately. We stand by our decision and are unable to reinstate this account or process a refund.
  
  Please note there is additional documentation regarding this claim that we can provide to the BBB directly if needed.