We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Hibbett Retail Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Hibbett Retail Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hibbett Retail Inc. has 233 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 225 total complaints in the last 3 years.
    • 92 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a online purchase of some sneakers on 1/8 to be picked up in the store. I immediately noticied after hitting complete order that I needed a size 3 instead of 2. I called the store and spoke with *** the manager who informed me that they can swap out the sizes. On 1/9 I had the designated party go pick up the shoes. The male employee says he could not swap the sizes due to needing management to work the system. He said he tried calling her but there was no response. The shoes were never taken, but the employee scanned them out as being picked up anyway, hence the email I received. I have tried calling the store multiple times, I either am told that Cam is not there or no one picks up the phone. This store has the shoes and my money which is theft.

    • Initial Complaint

      Date:01/02/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some **** shoes from this retailer on December 8, 2024. The order originated out of *******, *** and shipped from *********, *** on December 18. The packaged went from *********, *** to *********, *** and sat at the ***** location for 5 days without movement. The package then shipped to a ***** location in *******, *** and arrived on December 27, 2024 at a ***** location and has been sitting there since. I have called and spoken to Hibbett's customer service and gotten no resolution. I requested to speak with a supervisor and was told that I would get a call within 24-hrs and did not received a call-back. The customer service agent gave me a case# ********. I have tried to get in touch with ***** with no positive results. Only can talk with virtual assistance. I spoke to Hibbett customer service again today 1/2/2025 and still no resolution. I asked for a refund and was told that I had to wait another 7-10 days. I asked to speak to a supervisor and was given another case# ******** and told that one will contact me within 24-hours. Let it be known that my grandson lives about an hour from where the shipment originated in ******* and still haven't received his shoes. I just want a refund at this point.

    • Initial Complaint

      Date:12/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into the store in ****, ************** under the management of **** where I shop often. I purchased two pairs of **** dunks and a pair of childrens Air Force ones. The system shut down after my transaction processed and the cashier was unable to print me a receipt. I was told that I couldnt leave the store with my items without the receipt the working manager acknowledged the purchase, and seen the deduction from my account she reached out to ***************** who stated that those funds would be reimbursed to me. It has been a week and those funds have not been refunded to my financial institution. Ill call **************** earlier and was told to go into the store for a refund when I went into the store , **** was very hostile and called **************** placed an additional ticket. It has now been over a week and I still dont have my money back. This was not my first time shopping at this location. I shop there frequently and I feel the situation couldve been handled better, and my money should have been returned .

    • Initial Complaint

      Date:12/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item from Hibbett on December 1, 2024. The same day, I shipped the item back to Hibbett. I have proof that Hibbett received the item. To date, Hibbett has not refunded my money. I have contacted Hibbett numerous times via email, and by phone. Now, Hibbett will no longer respond. Lastly, I paid out of pocket for shipping due to Hibbett's flawed online start a return process.

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase and returned it, order *************. Hibbetts sent me a return label and I mailed it back to them. **** confirmed they received it via Tracking # ********************** on Dec 9 2024. I have still not received a refund. I have contacted several times and they just tell me 3-5 more business days and cut the chat off on me.

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 9th I purchased a pair of shoes. Confirmation email sent, states that they were shipped on December 9th. I have checked everyday since and the order still says "awaiting carrier pickup". I have contacted customer service chat 3 times to no avail. The shipping policy states 3-7 days for delivery. I contacted customer service chat today, December 18th, and was told that my package was picked up and the carrier just forgot to scan it, but it's on its way to me. Was told that after the 10th day I could request a refund. Contacted them again December 19th and was told my package was never shipped and they would put in a request for a refund. I told them I do not wish to have a refund I would like the item that I purchased. Asked to speak with a supervisor and he assured me that one would be calling me back shortly. That was 8am and it is not 2:45 pm.

    • Initial Complaint

      Date:12/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase today and was treated very rudely and given dirty looks by the employees which I feel was uncalled for. I will not shop here again.

    • Initial Complaint

      Date:12/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've ordered several shoes from Hibbett. *** here recently I've gotten them an they've been worn or damaged. Shoes say they are store returnable but store in ****** Fl refuses to accept the Shoes back even though Hibbetts policy says return them to a store but the manager at the Hibbetts in ****** fl still refuses. I've been going back an forth with Hibbett and haven't gotten this issue resolved. So I've been forced to mail the by **** mail and now the Shoes keep getting stuck in ********** AL. *** after several phone calls to Hibbett again I'm having to continue calling to get a refund after showing proof that I sent them off. These are not cheap Shoes ******* dollars Shoes. An waiting on refunds is starting to really cost money an time.

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on 11/26/2024 from the company. I was supposed to receive product on 12/2/2024. I have yet to receive it and the company won't refund me nor resend product. Which has my money tied up.

    • Initial Complaint

      Date:12/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called last week due to my points not showing up. They said that they added them and to wait 72 hours. I've waited more than the alotted time and my points still aren't on my account. Can't speak to anyone in ******* because they outsource so I have to speak with ***** from *****! I need to speak with an American in **********. Quite crazy to not utilize people in your own city. I didn't pay y'all in indian Rupee why I gotta struggle to resolve an issue with them?

    Hibbett Retail Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.