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Business Profile

Sporting Goods Retail

Hibbett Retail Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Hibbett Retail Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hibbett Retail Inc. has 233 locations, listed below.

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    Customer Complaints Summary

    • 225 total complaints in the last 3 years.
    • 92 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was offered to have an out of stock item shipped to the store by the employee, but was charged a shipping fee, despite the fact it is not being shipped to me but rather the store. I was not provided any information about the shipment, and when I asked what date should I follow up if I hadn't heard from them yet, she rudely said "don't call us". If I would have known I had to pay shipping, I would've just had it sent to my home. Poor excuse for customer service. I was also told (now that I know about the charge) that I can't cancel my order, and the refund would not include shipping. An absolute scam.

    • Initial Complaint

      Date:09/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their agents take forever to reply and are unhelpful. I can never generate a return label. There's always an error. Last time I waited over a week for them to send me a label. It's beyond bs. They need to fix this problem so I can get a label myself whether it's in the app or via email. I don't want to keep having this issue everytime I order from them. Their customer service needs to be better to.

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Hibbett.com on February 8, 2024. Order number: ************* for a pair of **** Court Vision Low "Black" Men's Shoe Product #******** COLOR: BLACK SIZE: 8 Price $70.00 The product has a 2 year warranty from manufacturer defects. I contacted Hibbett in June to file a warranty claim which they denied offering a warranty. **** clearly states all products have a 2 year warranty period. Hibbett denied to take any action. I went through **** to file my claim and was told Hibbett sold me a product that was older than 2 years old. I would like a refund or replacement on my product since the item is older than 2 years old and **** denied my claim

      Business Response

      Date: 09/20/2024

      Hibbett offers no such warranty on our products. However, we do offer a 60-day return window.

      Nike offers a 2-year warranty from the date the merchandise was manufactured; however, some items may be sold beyond this date. The shoes were sold at a clearance price, in part due to the age of the item.

      As the shoes were purchased in February, we can no longer accept a return. We apologize for this inconvenience.

      Customer Answer

      Date: 09/20/2024

       
      Complaint: 22249219

      I am rejecting this response because: the item was on clearance by $10. There was no where it stated the item was over 2 years old. I will escalate this matter with the division of consumer affairs and take legal action until this matter is justified. **** offers a 2 year warranty as a authorized dealer you should not be misleading consumers. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive placed 3 different orders one on 8/30/24 ************* And 2 others prior and all my orders are being cancelled. I called to ask why and was told there is a flag on my account and I cant order. I explained to them it could be due to them charging me 3 times for a previous order and my bank having to resolve this issue. Im being told that I can no longer order online and Im confused as to why when the system charged me multiple times I didnt charge myself. I simple got called from my bank because they caught it.

      Business Response

      Date: 09/23/2024

      We have researched the customers account and found issues with a previous card used. Due to this we can no longer allow orders to be placed online. The customer can still shop in our stores and place orders inside our store. We apologize for any inconvenience that this may cause.

      Customer Answer

      Date: 09/23/2024

       
      Complaint: 22221323

      I am rejecting this response because: there was nothing wrong with my card it was something with your system again not my card. 

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:08/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member for well over 10 years and spent thousands on shoes and the fact that I have never won one raffle is concerning and now the walkaway point for me. I dont know how they have this stuff set up, but its definitely feels rig. Theres no way you can do this for 10+ years and never win ONE! Not to mention not only have I never won, but even if you login early and get in line soon as the shoes release it shows sold out. Its clearly something going on in the inside, that there is never shoes available. Hibbett is nowhere near as big as Foot Locker, Jd & etc. yet I never have a problem! I really appreciate the fair shoe companies giving everyone a fair shot. Hibbett app has been deleted and I wont be supporting Hibbett any longer. Now your employees and families can enjoy them in peace , because us paying customer sure dont!! I know many people with the same complaint!

      Business Response

      Date: 09/20/2024

      The winners of our raffles for our launch products are generated through an app. The winners are picked randomly by the  app. Odds are based on the number of people who entered the raffle at the same store as the customer that needed the same size. It is entirely possible that a customer could enter for the same size at the same store and never win especially if it is for a popular size. We apologize that the customer has never won.

    • Initial Complaint

      Date:08/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 pairs of levis, all the same size, because they were on sale for $23.98. The next day I checked the status of the order and seen they cancelled it. I asked customer service why they cancelled it and was told "they had evidence that I was going to resell their products therefore they cancelled my order and further banned me from making any online orders" I was blown away so I asked why would they assume something like that and what "evidence" lead them to believe such a thing? They refused to answer me and just left it at that. So obviously I'm upset at such an assumption and action from a company I only ordered from one other time prior and wanted to make a complaint because I went to their website, read their terms of service and NOTHING in the *** mentions any policy about reselling their products. NOT THAT MY INTENTIONS WERE TO RESELL but I suspected their was no such policy and I was right. I purchased these pants for myself and even if I did purchase them to resell there is NOTHING in their *** prohibiting reselling if that was my intent. I feel this is discrimination and could be a legal issue that causes an action. They accused me of reselling their merchandise and banned my account for the same reason when there is NOTHING in their *** prohibiting people from reselling their products if they so chose. But to be clear I purchased these pants for myself because they were on sale for $23.98 when normally they're $59 to $79. Hibbett.com has a moral responsibility to resolve this issue and respond with a remedy immediately!

    • Initial Complaint

      Date:08/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased A pair of shoes on July 18, 2024. The original delivery date was prior to July 29, 2024. To date I have not received the item that I purchased. The tracking details shows that the item is in transit. However, the item was shipped from a nearby city that is about 30 minutes away from the delivery address the tracking details do not provide additional information only that the item will be late. The system has continuously updated with the same information that the item would be late. I contacted the customer service department and advised there was nothing they could do. Your policy indicates because the tracking details are updating that the item is not lost. I inquired on how long I would have to wait before a refund could be processed. The representative informed me that it could be indefinitely. As a consumer, there should be better policies in place to address issues like this. It is unacceptable to expect the consumer to wait indefinitely to receive an item they have already paid for. Your practices feel deceptive and unfair. I am requesting a full refund of the product I purchased.

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has fraudulent order system in place. On two occasions I placed an order for store pickup only to have funds withdrawn and the store (wildwood) claim that the order "disappeared" wasting time and money. I have not seen my refund. One order was placed with a gift card who in the world would trust these people going forward. I would do no reguarly shop at this store and do not wish to purchase any of their trash products any more. Company has integrity issues and their practices needs to be looked into.

    • Initial Complaint

      Date:07/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shoes on July ******* They were supposed to be delivered on July 23, 2024 I call customer service and they were the slowest rudest bunch. I was told by customer service that it's not **********************'s fault that *** has lost the package. She admitted the package was lost I asked for a supervisor. This supervisor gets on the phone and lied and said there is a storm in ***** that's why there was a delay in shipping. Well which lie is it!! I'm right here in ***** and there are no storms here!! The **************** is horrific!! The so-called supervisor gets loud starts yelling so I got loud back!! You don't yell at me and think I'm not going to yell back I'm not a child!! Bottom line your customer service is horrible and it seems like this is a repeated process you guys ship things through **** knowing that they're going to get lost or stolen and you blame the customer for your mistake!! Give me my money back!! You don't have to ever ever worry about me ordering from this site again!! Or going to your store!! Give me my money or I will dispute it with my bank!!

    • Initial Complaint

      Date:07/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes and when I opened the box there was only ONE single shoe in the shoe box. There was also several long hairs in the shoe box as well. How does this even happen? When I reached out to customer service I was just told there is nothing that can be done besides return and rebuy. I expressed that I would be fine with receiving a ***lacement of just the shoe I am missing as I am running a 10K race and need these shoes for it. I was told that the ** *** is not about to do the ***lacement and that I will need to return the shoe and wait 7 days for the shoe to reach them, 5 days to process the return, and 3-5 days for the refund. This is unacceptable! Why am I being punished for YOUR companies mistake? I would just like a ***lacement for the shoe that I am missing. DO NOT deal with this company, they do not care about their customers.

    Hibbett Retail Inc. is NOT a BBB Accredited Business.

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