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Business Profile

Insurance Companies

Trawick International, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Trawick International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trawick International, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1.2/5 stars

    Average of 50 Customer Reviews

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    Review Details

    • Review fromJohn C

      Date: 04/05/2025

      5 stars
      In preparation for our big European trip last year we needed to get travel insurance While looking at several firms we came across TRAWICK. They have a very good ANNUAL policy. Since we are planning a few trips each year it was a great fit for our needs. In ***** we needed outpatient surgery. (They don't accept any US insurance, none, nada!) Since our regular US health insurance covers international care we filed our claims with them first. It took our US insurance 8 months to review and reject all of our medical expenses which were for only $380. (Had we gotten care in the ** the bill would have easily been ***** times more.) We then filed a claim with Trawick. It was processed and a full payment was approved in 4 business days. The check arrived just a few days later. EXCELLENT CUSTOMER SERVICE. EXCELLENT COVERAGE. GREAT VALUE.
    • Review fromJodi P

      Date: 03/26/2025

      1 star
      We had filed a claim on 10/15/2024, TRNW48474 original claim number , we are going on 6 months, this is absolutely ridiculous, I have been more than patient.. they said review is done and are waiting for final approval from nationwide, I bought 2 add ons on the policy this should have been taking care. I deal with insurance for living and never heard of such c*** 1 st time using travel insurance, company was a 10 rating online- Im starting to think I got scammed!!
    • Review fromDmitriy K

      Date: 03/22/2025

      1 star
      Its been 5 months since I filed a claim. I cant get an answer from Trawick when I can get my refund. They have a special department that answers the phone calls but customer representatives dont know anything. Every time I call they say they going to escalate the process but no results. Very frustrating. Very bad experience.
    • Review fromRoberta T

      Date: 03/21/2025

      1 star
      I purchased travel insurance from Trawick for a cruise I purchased for myself and a friend who died a month prior to the trip. The insurance company delayed processing the claim until I made numerous calls, at which time it was expedited- supposedly. A month later, and four months after submitting the claim, I was asked for information regarding the trip that is no longer available from either the booking company or the cruise line. Additionally, the booking company told me the insurance company has access to the requested invoice information directly from their site and should not be asking me for the information.Incredulously, although I sent my friend's death certificate as soon as I received it from her family, they are now asking me for her MEDICAL RECORDS! Have they not heard of HIPAA?One more thing - although I made the reservations and paid for the cruise, when I filed the claim I received 2 claim numbers, one for me and one for my friend, and to this day they are still sending me emails regarding the claim that are addressed to my dead friend! Can you imagine a family receiving e-mails addressing a dead family member? Talk about inflicting pain and trauma!DO NOT PURCHASE TRIP INSURANCE FROM THIS COMPANY!!!!!!!! If I could leave negative stars I would.
    • Review fromJessica L

      Date: 03/20/2025

      1 star
      I'm usually someone who looks into a company before purchasing a product. I made a huge mistake by not doing that before buying insurance with this company. Just don't, is all I can say. I made a claim in 12/8/24 and still haven't heard back once. Just generic emails about how "someone will begin working on it soon." I've called and heard the same statement. I get it if you're busy, but a professional company would reach out and keep customers posted. Look elsewhere if you need travel insurance unless you want pay for a useless service.
    • Review fromC. D

      Date: 03/19/2025

      1 star
      My straightforward trip cancellation claim was received by Trawick/Surego on 10/15/24. I've called repeatedly and keep being informed that the claim examiners are reviewing. Really?... It has been 5 months and now going on 6 months with absolutely no recourse to speak to an examiner or supervisor. There has been no indication of the company needing any additional information. Communication from this firm is non-existent. Each time you call to "escalate" it appears they put your claim on the bottom of the pile stating that escalations ADD 20 days. This is the EXACT opposite of escalation! Never again. I highly suggest staying away from this company.
    • Review fromPaul L

      Date: 03/08/2025

      1 star

      Paul L

      Date: 03/08/2025

      Very difficult to do business with. I filed a medical claim on my travel insurance policy that took more than 3 months to resolve. They kept asking me to send information some of which had nothing to do with my claim. More than once I had to send information I had already sent. They do not answer emails always and can be difficult to reach by phone. I will never use them again.

      Trawick International, Inc.

      Date: 03/09/2025

      We sincerely apologize for the delay in initial review of your claim file, as our claims team has been experiencing significantly high claim volume. Our team has been working to ensure a better customer experience, and we do value your feedback. We are pleased to find that your claims were finalized for payment on 02/21/2025.
    • Review fromBrenda H

      Date: 03/05/2025

      1 star

      Brenda H

      Date: 03/05/2025

      Trawick International appears to be a scam company. I wish I reviewed the claim reviews below before I did business with them. I have also read the responses from Trawick, blaming the insureds. I uploaded all requested information immediately. Three MONTHS later, the company asked me to go back to my doctor and complete another form not previously mentioned by the company. Again, I immediately complied. Now, it is over 4 months. **************** **** offer no information, only polite replies. It is in review. It has been forwarded to a carrier. We notated your file. We asked carrier to expedite. Blah Blah. This is our first experience with this company and we would not recommend them. 0 stars

      Trawick International, Inc.

      Date: 03/09/2025

      We sincerely apologize for the delay in processing your claim, as our team has been experiencing significantly high claim volume. We can confirm that your claim file initially reviewed on 01/27/2025. Following receipt of the additional documentation submitted, there was an additional delay in following up. We can confirm that your claim file was submitted to the carrier for review on 03/05/2025. Once this returns, your claims will be processed accordingly.
    • Review fromYazmin D

      Date: 03/03/2025

      2 stars

      Yazmin D

      Date: 03/03/2025

      It has been 15 working days and my travel insurance claim TRSR61401 has not been paid. All requested documentation was already submitted. Straight forward medical event. I suffered a serious bacterial infection ending up in ER so we could not take our trip with National Geographic Cruise. Event properly documented by ER and my medical provider. We didn't receive any refund from ******************* due to the timing we had to cancel our trip.We sincerely appreciate you pay our claim ****. This was a very expensive trip that we sadly had to cancel due to this serious medical emergency. We will keep escalating since it is not aceptable the long wait. Please honour your word.****** **********

      Trawick International, Inc.

      Date: 03/09/2025

      Thank you for providing your feedback. We do apologize for the delay in reviewing your claim file. Your claims were reviewed and submitted to the carrier on 03/03/2025. Your claims were determined to be eligible and processed for payment on 03/04/2025. You should receive the funds within 7-10 business days from the date of processing. If you have any questions or concerns, you may contact the claims team at ********************
    • Review fromBryan J

      Date: 02/25/2025

      1 star

      Bryan J

      Date: 02/25/2025

      For those considering travel insurance, I would recommend exploring other options before choosing Trawick International and their claims processor, ******. My experience with their claims process has been unnecessarily prolonged and frustrating.I filed a claim on October 15, 2024, due to a death in the family that prevented me from traveling. The documentation was submitted in full, and the circumstances were straightforward. However, as of February 25, 2025, I have yet to receive the reimbursement.Under Texas state law, insurance claims must be acknowledged within ******************************* denied within 15 days. In my case, these deadlines were not met.A few key issues with the claims process:Lack of transparency There is no clear way to escalate concerns beyond customer service. Attempts to speak with a supervisor or claims adjuster have been unsuccessful.Slow response times Emails often go unanswered, and updates on the status of the claim are vague.Delays with no resolution Despite following up multiple times, I continue to receive generic responses such as "it is in process" without any indication of when a decision will be made.While I understand that claims processing can take time, this extended delay exceeds reasonable expectations and the requirements set by law. If you are considering travel insurance, it may be worth looking at providers with a more efficient and responsive claims process.

      Trawick International, Inc.

      Date: 03/09/2025

      We do apologize for the delay in initial review of your claim file. We are pleased to find that your claims were finalized on 02/07/2025, and an email was sent to you, providing an explanation of adjudication for your claimed expenses. It does appear that the initial payment was returned due to missing information, however, our team updated this, and your payments were reprocessed on 02/21/2025. If you have any questions, you may contact the claims team at ********************

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