Reviews

This profile includes reviews for Trawick International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Trawick International, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Trawick International, Inc.

  300 Fairhope Ave Ste G Fairhope, AL 36532-2351

• 

  Trawick International, Inc.

  PO Box 2284 Fairhope, AL 36533-2284

Review Details

• Review fromJennifer C

  Date: 02/19/2025

  1 star

  Jennifer C

  Date: 02/19/2025

  Deceitful, horrible communication, and intentional obfuscation. Their practices are to redirect and mislead, and not provide any real method of resolving your claim. DO NOT ****** luggage was lost by the airline, I filed a claim and provided the necessary information. Despite numerous emails and a phone call, the process has not gone forward.

  Trawick International, Inc.

  Date: 03/09/2025

  We sincerely apologize for the delay in processing your claim, as our team has been experiencing significantly high claim volume. We can confirm that your claim was reviewed and submitted to the carrier for approval on 02/15/2025. This returned to us on 02/27/2025 and the claim was processed accordingly.

• Review fromErik F

  Date: 12/17/2024

  1 star

  Erik F

  Date: 12/17/2024

  Bad business practices going to file a complaint with insurance commissioner. Use allianz instead they actually process claims in a non deceitful way.

  Trawick International, Inc.

  Date: 12/26/2024

  The claims team requires specific documentation when determining eligibility for plan benefits. The team requested additional documentation from you on 12/05/2024 and again 12/18/2024. Following this, your claim file was escalated, and a thorough review was conducted. An additional email was sent to you on 12/20/2024, requesting specifically what documentation was needed in order to move forward with adjudication of your claim. Once this information is received, We will be able to move forward with your request.

• Review fromMaiyer D

  Date: 12/10/2024

  1 star

  Maiyer D

  Date: 12/10/2024

  I am writing to express my dissatisfaction with the handling of my insurance claim. I purchased insurance for my trip to ensure I was covered in case of unforeseen circumstances. Unfortunately, my flight was canceled, and I had to spend an additional two days at a hotel, which was not part of my original plan. As a result, I missed two days of work.I submitted a claim in August 2024, but after multiple attempts to follow up, I received no response. Eventually, I was advised to call back after 30 business days, but even after that period, I received no update. When I escalated the matter and requested to speak with a manager, I was told a supervisor would reach out within two business days, yet 14 days later, I still heard ********** wasnt until I left a review on Yelp that I was contacted, and I was informed that the necessary documentation had been sent to me via email. I promptly submitted all required paperwork, but again, I have heard nothing in return. It has now been over four months since my initial claim, and I have yet to receive any payment or communication.This experience has been extremely frustrating, and I regret choosing your company for my insurance needs. I hope that this complaint will lead to a resolution, as I have been left in the dark for far too long. I would appreciate any updates regarding the status of my claim.

  Trawick International, Inc.

  Date: 12/17/2024

  The claims department received your submission for Trip Delay expenses on 08/15/2024. We do want to apologize for the initial review of your claims, as this was due to high claim volume. After our initial review, an email was sent to you on 10/22/2024, requesting additional documentation. You also spoke to a customer service representative on this date and was informed of what documents were needed to move forward with the review. On 10/28/2024, your claim file was reviewed by the *********************** and a follow up email was sent to you, informing you that the previously requested documents were required in order to move forward with the review of your claims. The customer service team later received another call from you on 11/19/2024, and you advised that you would be sending the previously requested information, via email. On 11/25/2024, we received an email from you containing documentation to support your claim. The documentation was still in queue for review with the claims team at the time of receiving your BBB review. We thank you for providing your original and revised flight itinerary, proof of Trip payment, and proof of purchase for the additional expenses incurred. At this time, we are still in need of documentation from the airline which demonstrates that your flight was cancelled due to a covered peril under the Trip Delay coverage. You may reach out to ****************** to obtain this information. Once received, we will be able to move forward with adjudication of your claims.

• Review fromMaria W

  Date: 11/14/2024

  1 star

  Maria W

  Date: 11/14/2024

  ****************. They take your money but when you put in a claim they ask for an outrageous amount of paperwork, then they say they need more paperwork. They make you wait and wait. They finally denied your claim because you didn't send enough paperwork. This company doesn't deserve one star! I wish there was a big zero to click.

  Trawick International, Inc.

  Date: 11/20/2024

  Your claims were denied as the claims department was unable to obtain pertinent documentation regarding your claimed expenses. This information was requested on 09/27/2024, 10/25/2024, & 11/01/2024. You followed up requesting that the claims team finish the claim with the documents that were provided. The team was unable to determine eligibility of the expenses you claimed as you did not provide a copy of the claim that you filed with the airline, or the complete documentation regarding your proof of payment and refund with the airline. Therefore, your claims were denied. A determination letter was emailed to you on 11/14/2024, providing specific details regarding this determination. If you are able to provide the previously requested documentation, the claims team will consider re-opening your claims for review.

• Review fromTimothy K

  Date: 10/15/2024

  1 star

  Timothy K

  Date: 10/15/2024

  Trawick International is an incredibly horrible company. They don't even pretend to have customer service. Website and contract states claims will be resolved in 15 business days, after that time frame elapses they say within 30 business days..after those days come and go..it's 40days. Then they deny your claim, knowing full well that no one has the time or energy to file a small claims court suit against them. Brilliant business model. BBB wouldn't allow me to post this review without giving this c*** company at least 1 star.. I give zero stars.

  Trawick International, Inc.

  Date: 10/23/2024

  We do want to apologize for the delay that you experienced following your claim submission on 08/04/2024. ****** *********************** is the claims administrator for this plan and their team is currently working to update the expected response times that are listed within their claims automated response e-mails. The facts pertaining to your claim submission have been reviewed and determined that the expenses presented were ineligible for payment due to a policy exclusion. A determination letter was e-mailed to you on 10/09/2024, which includes specific details surrounding this determination. Please be advised, there is an appeal process if you disagree with the determination. You have 180 calendar days to submit a written appeal to SureGo ***********************, Post Office **************************************************. Once the appeal is received, a decision will be made in ***** (depending on the state requirements) calendar days.

• Review fromDavid J

  Date: 09/25/2024

  1 star

  David J

  Date: 09/25/2024

  All the bad reviews here are correct. I had two small claims - less then a few hundred dollars. Its been six weeks, and still no answer. Managers don't call back, they mess up paperwork, etc etc etc. I think they just hope that people will give up so they don't have to pay out claims. If you buy from them expect hours of calling them and no customer service at all.

  Trawick International, Inc.

  Date: 09/26/2024

  The Claims Administrator, ******************************* received two claims from the insured, reported on 08/15/2024 & 08/19/2024. The insured initially contacted ******* customer service department by phone on 09/19/2024. The customer service representative provided the status of the claims and the insured stated that they were sending some additional documentation for one of the claims. The insured called again on 09/25/2024 requesting to speak to a manager. The customer service representative escalated the claim file to their supervisor. The insured also contacted Trawicks customer care, and the team reached out to ******* claims escalation resolution specialist, who contacted the insured directly. The claims were reviewed and processed for payment, according to the policy provisions listed within the plans purchased. The insured was informed that the claims were finalized on 09/25/2024.

• Review fromMichelle B

  Date: 09/09/2024

  1 star

  Michelle B

  Date: 09/09/2024

  Would also give zero stars if possible. Had a claim approved for a large amount due to an unexpected death in our family causing trip cancellation. I have been on the phone with customer service weekly always being promised that our checks were in the mail. Ive decided they must use a horse and buggy to deliver their mail. Always an excuse. Its been almost 4 months and still zero payment. The real kicker is we actually received some checks a few weeks ago but when went to cash them they were missing a digit in the routing number so denied by bank. Sounds pretty fraudulent to me. Beyond frustrated. Called again today and promised they were being reissued and theyd never heard of this happening even though a review search says otherwise. Do not use this company, there is a reason there is not a review tab on their ****** site. If we do not get payment soon we will be seeking outside legal help to get this remedied. Unbelievable the tactics they are using. If they truly are this disorganized and poorly run where they cant even print checks correctly they need some serious internal audits and people should be fired. Do not buy insurance from Trawick. I will update if we ever actually see payment. I have spent hours on the phone dealing with this. Unacceptable.

  Trawick International, Inc.

  Date: 09/13/2024

  We thank you for the opportunity to respond to this review. The insureds claims were processed for payment on 05/17/2024. We received an inquiry from the insured requesting a check trace on 07/10/2024. It was determined that the checks were still outstanding, and the claims were reprocessed for payment on 07/22/2024. There was a delay in the checks being mailed out, extending the week of 08/26/2024. We later received a call from the insured on 09/04/2024 informing us that the check payments were rejected by the bank due to a printing error of the routing number. The checks were voided, and the payment was reprocessed again. On 09/09/2024, an escalation request was received by the customer service department, along with this BBB review following. To prevent any further delay, the claims team contacted the insured and inquired whether they would prefer to receive their payment via electronic funds transfer. The insured selected this option, and the claims were reprocessed for payment on 09/11/2024. The *** was released on 09/12/2024. We sincerely apologize for the delays that have incurred and value this feedback as it has helped us to improve and implement a more efficient process for our team and customers.

• Review fromAaron D

  Date: 09/08/2024

  1 star

  Aaron D

  Date: 09/08/2024

  I bought a travel policy from Trawick (A ******************* on 12/04/2023 for a trip with American Queen ******* on 12/07/2024. Policy # NW0136-03, Certificate # *******.************** filed for bankruptcy on 02/2024 & cancelled this trip. Our claim to your company was denied. We then requested a return of our premium paid for this policy, $498, & it also was denied.This policy is not effective until 12/07/2024. It was valid only for the period of 12/07/24 until 12/15/24. My understanding is that one has to have "an insurable interest" in any trip involved.This trip was cancelled. IT DOES NOT EXIST ANYMORE. THERE IS NO TRIP TO INSURE ******** CAN TRAWICK REFUSE TO REFUND OUR $498 NOW?

  Trawick International, Inc.

  Date: 09/16/2024

  We thank you for the opportunity to respond to this review. The premium paid for this policy was initially determined to be non-refundable as the consumer documented that a claim had been filed, therefore the insurance was used, and the premium was earned. After further investigation, it was determined that the insurance was not used and the carrier, Nationwide, requested that the premium be refunded at the prorated amount of $395.12. This refund was issued on 09/11/2024, to the credit card on file. Should you have any questions or concerns, you may contact Trawick internationals ************* by phone at: ************** or via e-mail at: *******************************

• Review fromLucy B

  Date: 06/11/2024

  1 star

  Lucy B

  Date: 06/11/2024

  I would give this company a 0 rating as they totally denied my claim due to a death in the family. Claims took forever to process, I was required to send a full packet of information including a death certificate and I was totally denied benefits. Very disappointing losing money to this company as well as Cheap Caribbean.

  Trawick International, Inc.

  Date: 06/17/2024

  BBB Complaint ID #: ********* Consumer: *********************** Claim #: TRNW29801 To Whom It May ******** Thank you for the opportunity to respond to this matter. The insured submitted a Trip Cancellation claim to ********************* Services on April 24, 2024, indicating their trip was cancelled on April 17, 2024 due to the death of a family member. After review, it was determined additional information was needed, therefore ********************* Services requested additional information on April 24, 2024 and May 27, 2024; all information was received on May 27, 2024. The documentation received reflected the insureds family members death occurred on April 19, 2024. It was confirmed with CheapCaribbean Vacations that the insured cancelled their trip on April 17, 2024, therefore terming their coverage on that date. Based on this information, the claim is not eligible for reimbursement as the loss occurred after coverage ended. We hope this is responsive to the insureds concerns. If there are any additional questions regarding this matter, please let us know.

• Review fromJose L

  Date: 06/02/2024

  1 star

  Jose L

  Date: 06/02/2024

  If I could give negative star review, I would. Modern day crookery.They say give them 15 days of processing. More than 15 days later, they ask for more documents. Submitted additional documents which actually were already in the previous submission and again said wait for 15 days. It has been more than 3weeks and still no acknowledgment from Trawick. I am already back in my home country and I am glad I did not have additional health issues while on vacation for 4 moths. Otherwise, this insurance company would have buried me in debt.

  Trawick International, Inc.

  Date: 06/04/2024

  Upon initiation of creating your claim on 03/15/2024, there was pertinent information missing to complete the claim submission. Email notifications were sent to you on 03/26/2024 & 04/05/2024 as a reminder that action was required on your part within the online claim portal. As no additional information was submitted, a claim cancellation email was sent to you on 04/15/2024 and a link was provided to resubmit your claim. A member of the claims team has reached out to you via email, requesting this documentation so that your claim may be reviewed and processed accordingly.